Customer Reviews for Storage Pro LLC
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

I brought the trailer back two hours later than the drop off time. I was charge a late fee of one whole day. Since I received a late drop of fee for a whole day, I figured I could use it for the other 22 hours that I paid for. I was told that would not happen due to U-Hauls policy. This is unacceptable to have to pay a full days fee and not be able to use it for the hours that I've paid for. I was informed that this process happens to a lot of customers and needs to be changed. It is plain unprofessional for a business to conduct operations like this.

Évaluation :

5

Excellent Customer Service Nice Facility Very clean facility,vehicle Awesome experience I will be doing business with them in the future!!

Évaluation :

5

Thank you Tracey Sanders for your help. I couldn't have done it without her. The office was closed, but she made herself available on the phone to help get me through the process. She even offered to come to the location for assistance if I need it.

Évaluation :

2

I'd like to receive a reply from the company. They aren't open on weekends, and the address of the business was incorrect. I had to make numerous calls to even get my truck. I believe I was overcharged by quite a bit. I only used the truck around town, and turned it in on time. The total charge for mileage was the same price to rent the truck. 53 $for an in town move for a 19,99 $ truck.