I brought the trailer back two hours later than the drop off time. I was charge a late fee of one whole day. Since I received a late drop of fee for a whole day, I figured I could use it for the other 22 hours that I paid for. I was told that would not happen due to U-Hauls policy. This is unacceptable to have to pay a full days fee and not be able to use it for the hours that I've paid for. I was informed that this process happens to a lot of customers and needs to be changed. It is plain unprofessional for a business to conduct operations like this.Bryston M.
Customer Reviews for Storage Pro LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Daleville, AL 36322
Services dans cet établissement :
- Lun au ven : 8h30 am à 5h30 pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 9/25/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Angela P.
Excellent Customer Service Nice Facility Very clean facility,vehicle Awesome experience I will be doing business with them in the future!!MARK T C.
Le client n'a pas laissé de commentaire.Sabastian R.
Le client n'a pas laissé de commentaire.SCOTT R.
Thank you Tracey Sanders for your help. I couldn't have done it without her. The office was closed, but she made herself available on the phone to help get me through the process. She even offered to come to the location for assistance if I need it.Chad A.
Le client n'a pas laissé de commentaire.Richard L.
I'd like to receive a reply from the company. They aren't open on weekends, and the address of the business was incorrect. I had to make numerous calls to even get my truck. I believe I was overcharged by quite a bit. I only used the truck around town, and turned it in on time. The total charge for mileage was the same price to rent the truck. 53 $for an in town move for a 19,99 $ truck.Faith R.
Le client n'a pas laissé de commentaire.Tommy M.
The female that rented the 6x12 did not know what she was doing and she was new doing that an was her 1st time. When i tur-in the 6x12 uhaul in Orlando, Florida they toll me that she made my contract for the State of Alabama only, whey i told her that i need it for one way only from Alabama to Orlando, Florida. Thank you but i never will go to that location again.Osvaldo R.