Évaluations des clients Storage R US East
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Storage R US East
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Steve M. le
Very easy to work with enjoy talking to Mary .
Jose L. le
Agents were courteous and professional. Return was quick and easy.
DAVID BENJAMIN J D. le
I am requesting a full refund of services provided, including cost of truck rental, fuel and hotel stays as a result of faulty truck maintenance, poor customer service via roadside assistance and what was an overall stressful, dangerous and inconvenient moving experience. For more information you can refer to file number 1678317.
Ronald P. le
Very nice and helpful.
Joe V. le
there was just a slight smell of cigarettes when i got in the truck, i'm pretty sensitive to that smell, i would pay a little extra for a no smoking truck if one was avail.
Aurora J. le
nothing!!!
Gerry B. le
Very disappointed ! The size truck I reserved was NOT there! I was informed the night before I would get a smaller truck since UHaul let it go out to someone else. The smaller truck cost me more I trips to my storage unit ,gas, miles and man hours of people waiting! The district manager never returned any phone call!
James H. le
the online system was easy but pick up location was not even close to where i requested so i cancelled it. absolutely no help from the people on the 1 800 number . I felt like they actually gave me the run around and even transferred me to a different state on purpose. went local and had a much smoother experience.
Kyle M. le
Perfect transaction
Mitchell H. le
The experience was great! Nothing could have made it better except being able to rent the equipment from the U Haul around the corner from me. They didn’t have a pick up to rent
Michael G. le
Mary was extremely helpful and friendly!
pawel M. le
I passed 70 miles, I poured 7 gallons, next day I have extra charge for fuel 24$
Ben G. le
Amazing location and staff. Very helpful and even called when I left my credit card and mailed it out to me.
Monica M. le
The truck was hunk of junk slow as turtle
Jennifer L. le
Booking online was easy. The truck was ready and checking in went smoothly. Very simple to drop off the vehicle after hours. Best of all, the price was very reasonable.
JOSEPH T. le
Truck had 90,000+ clean but had a vibration when sitting in neutral. Otherwise truck served its purpose.
RITA I. le
Van was new and clean and ran very well. It was also comfortable and it was exactly what we needed for my grandsons move to Albany.
ANNMARIE M. le
Everyone was very helpful and friendly.
KEN S. le
You lost my reservation at Roe motors And was sent to tour of the locations before I got a van and was sent to two other locations before I got van it was the worst experience I’ve ever had shame on you company for not doing the right thing
James D. le
great experience. Easy check-in and check-out
Robert G. le
The truck had over 90,000 miles and was falling apart. The passenger side mirror was held on with tape. We needed to stop and secure it with string, thankfully we found some, in order to be able to continue our drive.
Virginia F. le
I was quite disappointed to find the wheel well boxes on the floor. They hindered my ability to load the truck causing me to make several trips . Had i have known about the obstructed floor space, I would have rented another vehicle
Steven S. le
Eddie and Mary were very professional and courteous. I would definitely recommend them to friends and family.
renee R. le
let the renter know it is a good idea to secure the dolly to the inside truck wall so it doesn't slide around when driving.
Randall G. le
Later open times would be nicer. This location is close to home but far from my job so sometimes getting their after work is hard if there is traffic or a bad accident. Staff was friendly and helpful.
arlene D. le
the staff at this facility are super friendly and helpful
Jeffrey T. le
Everything was better than expected!
ENEIDA C. le
The only critic I have is the bottom line price-was pricey. 19.95 a day, but then extra cost for this, for that, etc. Comes out pricey. I guess that's how much it is.
ROBERT K. le
Learn how to use the computer system better, I.e more quickly. All the staff were very nice and helpful, but they just had to try entering info into the computer more than once before being successful.
CARLOS P. le
Customer service to a veteran was excellent! Eduardo Fernandez assistance got us rolling with great equipment. Thank you from the family.
REY Y. le
Need actual cheeck the unit b4 customer turned over/return the unit. My nigative experience: when i get the truck, fuel is empty, i put gass worth 65.00 dollars/fill up when i return the truck i got pictures of the gass metter b4 i use the truck and after, i got the reciept of gass when i fill it up, question: can uhaul cridit how much the charge of my rental in exchange of putting up gass on the truck? I visit the iffice last monday and promise to call me but until now i didnot recieve a call from uhaul. Thx
Jim C. le
Sandy & Eddy were very professional as well as helpful...thanks
Phil A. le
Keep up the good work !!!
Jim C. le
The sales person, Sandy was awesome! Everything was wonderful. Definitely my "go-to-place"!
Anthony C. le
The truck I ordered, and had a confirmed reservation, was not available. The representative could not do anything to honor the reservation. I had to drive 20 miles to get a truck that was significantly smaller than the one I ordered. The truck was dirty and in poor maintenance. You can do better to honor confirmed reservations with well maintained vehicles.
SAL F. le
The staff was friendly and professional. A staff member connected the auto transport trailer to my truck and made sure all connections were secure and lights worked. I have used this facility before and will gladly use them again.
FRAN N. le
No improvement.... they were very accommodating as there was a problem with the back lights. Would recommend them highly!
JERRY G. le
The man helping me was very good.
steven M. le
This service was horrible. They gave me the wrong location in email & when I asked where it eas they didn't know so I had to call 3 other ones. Had to drive 30 mins away to pick it up. Wasted an hour of my day. I don't appreciate it.
Luiz Fernando L. le
Great customer service
JOHN I. le
Trailer I rented was dirty with sheetrock dirt and small debri. Not good for motorcycles tires. Other than that, it is priced right and does its job to transport a motorcycle from A to B.