The truck had a dead left turn signal. Felt rushed out of the lot by the person who worked at this location and ended up not fully checking the truck as he was already opening the gate (which started to keep closing so he had to keep opening it). Otherwise the pick up process was easy and the rest of the equipment worked well.
Alexander M
Customer Reviews for Storage R US East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Always good
OAKLEY MShorter wait time on line for vehicle
GERARD WThe gentleman at the desk was kind , professional and explained all I needed to know .
KAREN DPerfect process
Robert NWhen I returned thetruckI encountered problems with the photos, the system did not accept my photos. I spent an hour re-photographing this truck!
ILDAR SYour team is great to work with but, based on my experience, your computer system seems to be cumbersome, complex and not user friendly… I am a regular Uhaul customer and if I had another option in my area I would give them a try… too much of my time is wasted waiting for your “rental check out system”…
RODNEY MBe friendlier, have a personality, at least act like you care.
ANTHONY FGreat customer service as well.
PATRICIA LThe service I received was above and beyond. Very much appreciated.
Jenna Kwe had to wait until someone returned to the office, and the checkin process was slow. The attendant was pleasant and helpful though.
BERNICE WThe staff on site was very extremely helpful and kind
Nicole BNothing needed.
THOMAS EGreat customer service! :-)
Philip CNothing these people are great at this location
Gregory SSeamless (except for small issue with CC machine). George is the type of person you wished worked everywhere.
Mark LRepresentative in the office was a big help! Great asset to your business! Super friendly, respectful and goes out of his way to provide a good experience
Carolynn CRenting was easy. Eddie gave great advice and was very thorough in checking out how the trailer was hitched. I will definitely be returning when I need a trailer.
susan hVery friendly
JEFFREYC DNothing George and Mary were phenomenal
MICHEAL NCheck vehicles over more effectively lots of damage on the truck that was not notated with stickers with “X” on them that had to be brought to the attention of the sales rep when the vehicle was dropped off actually had to show pictures with the date and time they were taken prior to me driving a vehicle off the lot
William BThanks for the memories!
Christine CThe person who runs the place is very friendly and helpful, an excellent person.
Jorge WI was charged for use of a dolly that I did not use. The owner said he checked the seal before I left. He did not. I hope he really needed that $7, because I would NEVER rent from him again. He is a scam artist - charging for something I never used
Thomas NGreat service and people
Chris SHIGHLY recommend this location! The owners of this location were knowledgable, flexible, transparent on pricing and very easy to work with.
SUZANNEG MThe van I received this time was an older one and unfortunately didn't have a plug for my phone charge making it a bit harder for my GPS. Also, one of the air vents was missing the cover. rMary always does an awesome job making it easy to pick up the van (I've rented a few).. However, the older gentleman who was there when I dropped off the van was smoking INSIDE a van and that really bothered me. I would hate to have received that rental as I'm sure it smelled like cigarette smoke!!
Ellen KMary and Eddie were awesome, helpful and kind. Would recommend to anyone!!
Anthony GFriendly, helpful.
KENNETHPAUL JNothing I can think of
Rob KTrailer was too small - this was size recommended. At location staff was not friendly
Kelly SExcellent customer service.
Andrew AToo expensive, attendant wasn't sure about payment when I dropped off
Romeo PThe app wouldn't or website wouldn't allow me to upload pictures after trying for over 20 mins. I replaced the fuel n still got hit with a fuel charge when it was left with more gas than I got it
Malissa RTruck was a mess when I got it. This truck is a moving DOT violation. The truck had less then a quarter of tank employee marked as 3/8. Didn't have all equipment I requested had to drive to separate location to pick it up. Rented moving blankets 18 brought back 18 counters them several times. Next day the owner who is a real piece of work has the nerve to call wife get nasty with her and then leaves me a voicemail. One your employee told us after hours lock the keys on back of the truck. Upon arrival he went into the back of the truck and got the keys with a master key that he had the for the lock. I explain to the owner the nerve or the guy to then charge me a cleaning fee when the truck was a fucking mess when I picked it up and returned all the blankets charge me an extra $66. The guy is a crook, a thief, and a real piece of shit.
Matthew SCabin smelt like smoke and the App was a nightmare to use. Took almost a combined 2 hours to pick up and return using the app.
JOHN RFirst, our reservation could have been handled more efficiently. I called East and told both vans were spoken for, I was sent to West. When I arrived there I was told to read the mobile directions on the front door. Since I don't use a cell phone the agent let me in, said her van was spoken for, then she called East and was told both of his vans actually were available!! I reserved one w my credit card then drove back there. My driver, patient, waited at noon while I paid the bill, okay? Returning 4 hrs later, we got there before closing one very hot day. The AC was pleasant. Merci.
Marilynn TStaff were extremely friendly and knowledgable. They were also efficient and had me out the door with the equipment in less then 10 min. Thank you!!!
Ihsan SI was charged for gasoline and the truck was brought back on a full tank. I am very upset by this.
max sNot a thing. Nice people and good service.
RICHARD BThe windshield wipers needs to be changed that’s all
Rosario DChange the wipers, because those were not in shape at all, did not wipe the windshield properly, was a hazard. The stearing had space so i had to be extra carefull while driving, is a hazard. Overall the truck/vehicle was clean and had a great customer service
Shefayed KMade rental easy and friendly!
Guy NI arrived after hours so had no interaction with the personnel. All went well and drop off was easy. I did get a bit nervous when I saw only one parking space, don't know what I would have done if there were no spaces. Merci.
Aaron FWe put gas to truck in the way how we got from beginning and gave the receipt . But he still charged us i have to dispute
Berkay iWish there was more space to drop vehicle after hours.
Christine BI dropped the truck with 5/8 of a tank. Why is there a $38 charge for gas?
Francis XFirst class operation
VINNY B