They didn't have a one way trailer. So I had to drive two hours home and two hours back to drop it off. And then two hours home again. The employee Michael was very helpful
Brian K.
Customer Reviews for Storage R US East
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was a total pleasure working with this U-Haul location/team. Mary truly brightened my day. Merci!
Oliver P.The guys that helped were gentleman
Ed H.Vehicle could have been cleaned better inside the cabin.
Neil V.This location is always presentable clean and the people there are always helpful. I have been there several times over the past few years.
michael E.Great service. I was there 5 minutes before closing and they took care of me
Ramon O.Would highly recommend this location. Easy, friendly and Eddie is very helpful. Great customer service here. Thanks UHaul.
Jennifer M.The UHaul website to aquire and return the truck are AWFUL!!!!! It took us 45 minutes to check it out bc the website kept glitching, return was better at only 20 minutes. Horrible!!!!!!!!!!!!!!!!!!!!
Patricia T.Eddie was a gem. Helped me with the rental, was extremely professional and friendly. Started my day with a smile. Merci.
Jennifer M.My comment has nothing to do with the UHAUL rental location but rather UHAUL reservation process. While we submitted a rental request 7 weeks prior to the date required we were not informed (despite several follow up calls I made) of the trailers availability until 2 days before the required date. . We drove a car from SC to NY in the hopes that the reservation would come through with no guarentee. Had we not gotten the UHAUL we would have driven these 800 miles unnessarily and not been able to move the required items. This is no way to run a "moving/relocation" business keeping us in the dark until the final hours.
Nancy D.Keep up the good work.
RICHARD R.charged my card twice for a mistake i didn't make
charlese P.Pick up and drop off was great very easy and smooth
vincent M.You are doing a great job. Thanks
Julio M.The address is listed as 192 frowein Rd. Finding 190 is easy. I went up and down the road for a half hour to find 192. It is 2 miles east of 190 and the numbers are out of order.
MARY C.When your renting a truck, the online person/ reservationists quoted one price and, when we went to pick up, the price was not in computer ( $500) difference. It was a promotional deal. The young man at the pick up site was very helpful in correcting the error without any problem. He was very helpful at resolving the error. Give him a raise please. He is dedicated to his job and takes his job seriously. You can tell, he cares for your company.
ALONDRA RANAE DE B.Good interactions with all employees
donald C.Representative was very courteous and professional
Bryan H.Everything thing is good by
MASANDRAL T.Everything went well, this was our second "move" this summer, one for each son! Both went off without a hitch.
CHRISTOPHERM R.Check that people arent sleeping at the other end when people call for help...that would be a great start. Truck was very clean but not at all well maintained. Especially a new truck!
MARGARETL C.Truck needed service and touchless pickup was difficult with no WiFi at site
Scott E.Getting signed in was a problem. It would be good if there was a good WiFi connection.
Richard G.Could not have been better!
LYNN S.Everything went smoothly and customer service was top notch!! Ty so much!
Margaret C.No negative comments
CHRISTOPHERM R.They are the most helpful staff. They are an asset to our neighborhood. I have rented 30 times for my business and they are always wonderful. Thank you, Jenny - Wildflower
JENNIFERN M.The area to drop off the trailer is very small. It was hard to maneuver the trailer in a spot. Someone came in while we were trying to park it, and blocked our only way to put the trailer in a spot. We had to leave it in the entrance to the lot. The trailer was dirty and left our furniture dirty.
JOANNE D.Always a pleasure to do business here,fast easy and efficient.
Gregg S.Very convenient and quick,it's nice dealing with people who know how to provide a service.
GREGG S.Not a thing my experience was outstanding
CHARLES M.I can't believe think of anything. Everyone was so helpful and pleasant to do business with. Thanks again for making everything so less stressful
Catherine F.Rep was nice as well
LINDA A C.Truck sucked
Debra D.Everything was easy quick and efficient,very nice experience.
GREGG S.Very friendly people
Alan F.Excellent staff
LORRAINEM V.Excellent overall experience Thank You
David R.Vehicle we rented was clean and working well. It was ready when we got there and the checkout was quick and seamless.
SUEA W.Easy
Pattiann C.The staff was extremely helpful and courteous. They answered all my questions and even made adjustments to my initial rental agreement to make sure I had everything I needed. A++
Michael D.The location of the moving blankets/pad bag and the utility cart that is right at the back door should be moved to the front over the cab or it should be picked up in the office if you need it, it was such a waste of space for me with all that in the way. The bag sticks so far out and the cart is in the way. I had a big piece of furniture that i couldn't get in because of the bag in the way and I couldn't even move it without getting charged a fee.
Christopher L.Better online directions
Roland P.No improvements needed; excellent service.
LILLIANL P.Great people, will be back again for my next rental
DEANJ JR M.Best U-Haul experience yet. We will definitely use this location again! Thank you!!!
SARAH P.Person just took truck key and walked away, said, well e-mail you, Later in there e-mail they said there was damage to the truck? There was no damage while I was renting the truck, this aggravated me even though I had insurance. I think they should go over everything while you are present.
Robert R.Amazing
JOHN G.Loved them there!!!! They made it so easy and enjoyable!!
Kerri M.It's completely too small and charged me 25 dollars because I dropped my trailer off hours. Booooooooo. Never going back there again.
ANDREW R.The only thing to improve would be the age and mileage of the trucks. It would be nice to have newer trucks under 50K miles.
MICHAEL B.Nothing. Frank was awesome to work with.
ROGEREDWARD JR D.The website to locate and rent a truck is somewhat annoying to use, but the facility I used was excellent. Clean truck , friendly staff and easy to conduct business once I got there. Will be using this location next year for my annual rental for large flower purchase.
karen P.