Évaluations des clients Storage R Us West

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Storage R Us West

Cote générale :

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Harry Y.
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Le client n'a pas laissé de commentaire.

JOHNJ C.
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Fix that software, it seems like I had to do the same things more than once and it was not clear how I would pick up my vehicle. Thank goodness there was someone there to help

ROBERTP F.
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Truck was filled with roaches!

Tiffany E.
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Le client n'a pas laissé de commentaire.

Debra B.
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agent on site was extremely rude and of NO help whatsoever. She gave me wrong information about both the rate and the CDW (which I was still charged for and am disputing!) I intend to put in a terrible Yelp and Google review

VINCENT T.
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Nothing it was super and easy! Thank you!

Robert B.
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Le client n'a pas laissé de commentaire.

Gregg G.
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Le client n'a pas laissé de commentaire.

ARTUROI Z.
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Le client n'a pas laissé de commentaire.

Sheila C.
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Your app is a disaster. Every time it has problems and something that should be easier and fast it turns out to be long and dreadful

Kristen G.
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I was unable to return the uhaul by the app because I don't have a smartphone at the moment so it's not fair that I have to pay 20$ because of that.

Sean M.
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We had a very hard time with the check in. The app was not working and the person at the desk was very rude and would not help us. After that everything was easy.

Glenn W.
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I had 2 issues with the rental. 1. I paid for 12 moving blanket and there weee only 4 in the bag when I received the truck 2. I paid for a furniture moving dolly and none was on the truck only a hand truck which cannot be used on furniture because it will scratch it I feel I should be refunded for those missing items..

Jeremiah N.
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Trying to reserve truck and return truck using the Uhaul website was terrible. Never received emails on verification codes until the next day when trying to reserve. Couldn't access account through the Uhaul website to return the truck. Thankful for the great attention by the personnel at the facility where I picked up and returned the truck

Vincent A.
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Le client n'a pas laissé de commentaire.

Fritzgerald F.
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Le client n'a pas laissé de commentaire.

Fritzgerald F.
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Le client n'a pas laissé de commentaire.

William R.
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I think everyone was polite and fantastic

Daniel G.
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Le client n'a pas laissé de commentaire.

Terance S.
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All your trucks whenever I rent are usually clean except for the windshield. The inside is never cleaned and if you're a driver you'll understand that driving in te sunshine with a dirty inside windshield is very dangerous as it's practically impossible to see the road. That being said all your tricks that I have rented and I rent a few the windshields are all dirty on the inside. The young man at the desk was very professional and courteous.

Norman W.
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Le client n'a pas laissé de commentaire.

ERIC R.
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John and Eric were very helpful and professional.

David M.
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Le client n'a pas laissé de commentaire.

theresa C.
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Nothing, the people were nice and very helping, in explaining everything.

LATISHA D.
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You over charged me I didn't really drive the truck don't understand why it was so much money I will never use you guys again

diane D.
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Windshield wipers need replacing

Gregory L.
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Excellent rental experience....Brand new, clean cargo van...

Paul F.
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Le client n'a pas laissé de commentaire.

Tom K.
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Le client n'a pas laissé de commentaire.

John M.
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It looked like the previous client ran through the mud with the Van. Tires were mudded up to the rims. Also, truck was on a 1/4 tank. Which can be an extra expense for the new client(me) Trying to guess the proper fuel consumption, on return, being I had to fuel it twice. Service was great, but Uhaul should change the rules a bit and make sure a truck tank is full before it goes out. I am not a fan of the phone checkin while standing at the counter. You are giving the clients too much to do, I should have a human there with me checking a truck. This is about a simple service, sign, inspect get keys. How much less does Uhaul want to do to keep customers happy?

thomas M.
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I rented 12 moving blankets and when I took them out if the bag there were only 8.

MICHAEL D.
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It all went very smooth. Ann was very helpful and knowledgeable about the vehicle. She was a pleasure to deal with. I would def go back.

Angelo N.
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The online drop-off needs to be fixed. I wasn't able to drop-off the car trough my online account.

steve K.
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Anna was very knowledgeable, professional and obviously an asset to your corporation. Thank you for the smooth transaction.

Hamid N.
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Le client n'a pas laissé de commentaire.

donna M.
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Very helpful and courteous answered all my questions so I understood exactly what was expe tred of me as a customer. Friendly and personable from the gentleman on the phone to Annie who checked me in and out. Excellent customer service

Thomas D.
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Le client n'a pas laissé de commentaire.

John S.
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Invent the self loading truck ??

Katie C.
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Le client n'a pas laissé de commentaire.

MARIANA M M.
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Lower the mileage charge.

Yudith P.
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Nothing ...their services are excellent

jade T.
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Perfect is the only word that comes to mind with the professionals in your office. Thank you very much. Sincerely James Thomas....

Ronald K.
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very confused as there were two different uhaul dealers a few hundred yds apart, on same street ...

edward B.
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Continue what your doing.

JAMES D.
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Le client n'a pas laissé de commentaire.

peter G.
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Le client n'a pas laissé de commentaire.

John U.
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Le client n'a pas laissé de commentaire.

robert G.
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I have rented 4 trucks in the past two months. I am usually a loyal Penske customer, but decided to try Uhaul for my nonprofit business this year due to a close location. It has been just ok I rented from one, was moved to this location, and then told what I rented wasn't available. The woman at the desk was extremely rude. She acted as if she was doing me a favor. I think my future rentals might need to move back to Penske if this is your standard of service.

JEANNETTE L.
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Truck I wanted was not available....ANYWHERE!

Crystal V.
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Please be upfront with charges with the vans. Employee did not explain much. I was an hour late returning a van they charged me double fees. Frustrating won't be using again

JOHN B.
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Le client n'a pas laissé de commentaire.

Kathleen M.
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I am appalled at your operation. When I went to pick up my vehicle, I was told that I was in the wrong location. I advised the snippy Customer Service Rep (I use that term as a title only) that I requested pick up in the Westhampton Beach location. When I called and spoke to her the week before, I was advised that she did indeed have the size truck available... but that I would have to make the reservation online. I did. Now... I have a crew waiting on me. I am paying for their time weather they are actually working or not! I was advised by said snippy Rep that Westhampton was only my "preferred" location. I would have to get my truck in East Moriches! When I asked her for the address in East Moriches, she said "I don't know the exact address... you'll have to call them". Wow! She did tell me however, that it was located at the Storage R Us. Long story longer... the Storage R Us that I went to in East Moriches, was also the wrong one. It was at the other Storage R Us down the road. Tick tock...; I'm paying a crew to stand around as I have to figure out on my own where the hell my van is! The lady at the 3rd location was fabulous! Now... I have to pay .99 per mile... and you $%^&* just sent me 21 miles out of my #$%%^& way!.... I'll do the math for you: you added $42 to my bill by sending me to this location. Really? You were not transparent in your policy. Also, the confirmation email did not tell me of a different location. Also, I requested a text confirmation.... I did not get one. Just an fyi... I'm disputing my charges and considering taking you to small claims court for the overtime I had to pay. You guys are awful! Kathleen McCabe

Hope G.
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Le client n'a pas laissé de commentaire.

Mary H.
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When I picked up the cargo van Rita was very helpful and thorough. The reason for a lower review is the discovery Of little maintenance that was done on the van. A door gasket on drivers door was hanging down causing the van from being able to lock, so I had to fix it, losing valuable time. The radio off /on malfunctioned, and worse of all having a dangerous Situation driving in direction of sun. I was blinded by the windshield being incredibly dirty, making for a dangerous situation. It must have been a year since the glass inside was cleaned When I brought the van back, I brought up about the dangerous situation to the salesperson, he didn't even acknowledge it or apologize until I actually had to tell him to. What I also didn't like was the cost for additional insurance and still having to pay for a deductible if I had an minor accident . I was not able to take it off. I could of easily had an accident driving on a highway with the windshield causing limited visibility and having a life threat if situation.. This made for an unpleasant experience

MARK B.
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Le client n'a pas laissé de commentaire.

RISHID N.
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Le client n'a pas laissé de commentaire.

ROBERT A.
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Le client n'a pas laissé de commentaire.

Sunita S.
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Everything was great.

Lawrence B.
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Dropped off after hours in parking lot. Did not deal with anybody.

Susan S.
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Le client n'a pas laissé de commentaire.

renee R.
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Le client n'a pas laissé de commentaire.

Elizabeth M.
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Le client n'a pas laissé de commentaire.

Adam R.
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Service was great. The trailer I rented was not swept out. Had drill bits and screws in the bed. The trailer was also muddy around the outside.

CHARLES W.
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Nothing,just keep Annie Schneider there. She was excellent and proof positive that great customer service is alive and well I can't say enough great things about her and Storage R us West. Thank you

John T.
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Le client n'a pas laissé de commentaire.

RONALD R.
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Only problem was the office did not open until 10 am on Sun.

ED W.
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Very easy to check in and checkout Counter person very helpful and professional When I need to move or pick up anything that won't fit on a car uhaul is the way to go

MARY C.
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Le client n'a pas laissé de commentaire.

JAMES M.
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Excellent experience Thank you

glenn E.
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I dropped truck off after hours with no problem. There was a parking spot right in front of business and a key drop box. Again it couldn't have been any easier.

paul G.
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Le client n'a pas laissé de commentaire.

Eugene O.
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Le client n'a pas laissé de commentaire.

ADAM S.
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Le client n'a pas laissé de commentaire.

Navella C.
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Le client n'a pas laissé de commentaire.

ALEX S.
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Le client n'a pas laissé de commentaire.

michael L.
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friendly and courteous.

Michael S.
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The team at this location is outstanding.

KELLEY K.
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Le client n'a pas laissé de commentaire.

KAREN W.
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Fast rental, easy and great staff. I was not too happy that the tank was 1/4 full but over all this was a great experience with this company.

Albert B.
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Do not have the hand truck and blankets taking up the side walls with a $10.00 charge for moving them

KATHLEEN G.
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Le client n'a pas laissé de commentaire.

kristian S.
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Very clean and organised location with plenty of room in the back to park the trailer.

BORIS L.
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Le client n'a pas laissé de commentaire.

ROB G.
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Very friendly and professional. Everything was quick and easy.

ROBERT E.
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Le client n'a pas laissé de commentaire.

nick N.
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N/A

Alexandra W.
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Le client n'a pas laissé de commentaire.

jose L.
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one associate was absolutely great her annie, the earlier associate was not as sharp, jeff gave me all the wrong info, trying to sell me a six hour rental.when i deffinatley didnt know how long i would need it for as i was going to manhattan from remsenburg ny. and the traiffic was a nightmare this morning thank you

Maria I.
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Le client n'a pas laissé de commentaire.

michael T.
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Everything went good at this location but i would double check when you order on line. U-Haul promises trucks that they cant provide.

BEATA D.
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The estimate was different concerning with the invoice. I was told that I could keep a van until midnight on Tuesday . I brought the car back at 5 pm on Tuesday and I was charged for extra 1 day. I was told that dolly costs were $7 per day but invoice stated total charges $28. I felt misinformed. I will never go back there or recommend this place!!! I have been using U Haul for 10 years and it was the worst experience I had had before.

Dan M.
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Le client n'a pas laissé de commentaire.

DAN M.
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Le client n'a pas laissé de commentaire.

STEPHEN A.
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Le client n'a pas laissé de commentaire.

David A.
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The employees were very helpful & the van was perfect. Will definitely recommend Uhaul & this specific location. Thanks!

Larry B.
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Le client n'a pas laissé de commentaire.

DANA C.
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Do not give customers vehicles which require an oil change and majorly need an alignment. It was very unsafe, and terrible to run equipment without proper lubrication and bad alignment

PETER M.
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Le client n'a pas laissé de commentaire.

LOTOURIA B.
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All went well.

Chris B.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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