Customer Reviews for Storage Sense Huntsville
(Concessionnaire U-Haul dans le voisinage)

159 évaluations

11202 S Memorial Pkwy SW   Huntsville, AL 35803

(256) 883-9973

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(256) 883-9973

11202 S Memorial Pkwy SW
Huntsville, AL 35803

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
1

I had requested to pick the truck through my phone & that did not happen. They have three lock boxes and only one works. I had reserved five dosen furniture pads and they didn't have any. I had to gey them from another location. This location caused me a stressful morning and time delay with my moving/movers as well.

Viridiana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN H. 
Évaluation :
5

Customer service was excellent.

Dan G. 
Évaluation :
5

Our experience was amazing and a thousand kudos to Ms Brenda for helping us and making our move painless!!

christine M. 
Évaluation :
5

Have them visit Karen or Paige at UHaul @ storage Sense. They were truly helpful.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich R. 
Évaluation :
5

Brenda was the best.

Robert W C. 
Évaluation :
4

I dropped off the truck after business hours. I used the online check in and vehicle turn in instructions and it all went very smooth.

LESLIE C. 
Évaluation :
5

Sweet people! And they made it easy

Miranda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Doing a great job, the website is user friendly, and keep the great friendly environment. I have absolutely no problems or complaints. Thank you for the service.

Frederick J. 
Évaluation :
5

I just wanted you to know, Brenda at the SouthParkway location is the best. She is always so helpful and kind and a pleasure to do business with. thank you

DEBORAH B. 
Évaluation :
5

I rented a 20 ft. long bed, U-Haul truck for 24 hours at Storage Sense. They provided a fully functional and clean vehicle in every regard. Did not have any issues. The customer service representative was friendly, efficient, and helpful in every regard. I was fully satisfied and will definitely return when I require use of another moving truck. They also provide 1st class indoor storage areas. They treated me very well and professionally. I will definitely recommend the use of this company to all of my tenants.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nyiecha S. 
Évaluation :
1

The lady that helped us was very rude.

Derrick C. 
Évaluation :
5

Very easy rental. Asked a lot of questions about the towed vehicle though

Joseph T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
2

I want you to know that I was charged for the insurance automatically. When I asked why she told me it was necessary. I know that is not true. I would appreciate a refund for that expenditure. Thank you! RS

Richard S. 
Évaluation :
5

Great and quick experience!

NELSON S. 
Évaluation :
5

returned truck no one there but you charged me for another day for 1 hour will not go back there

LarryII S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin M. 
Évaluation :
5

It was the best and easiest rental experience we've ever had. Our truck was ready and clean, the office was spacious and clean, and the staff was friendly and efficient. I would definitely recommend Storage Sense and will go there again next time we need a truck.

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica D. 
Évaluation :
5

A very pleasurable experience. All equipment to include truck were very clean and upkept to Covid standards.

James D. 
Évaluation :
5

I accidentally rented the wrong trailer. I needed one with a ramp. A really nice lady helped me get the trailer I needed, even though it was my mistake. I would have been bummed out if she hadn't saved the day

Neal W. 
Évaluation :
5

Staff was friendly and courteous..,although not masked.

James W. 
Évaluation :
5

I was in an emergency situation and needed a truck ASAP ! The process was speedy and efficient and I was on my way ... I ended up needing the truck for a few more days ... Gave Brenda A call and was told no problem and the process was quick and easy ! Your prompt Service Saved Me ! Thank You So Much...I really appreciate all you did for me in my time of need !! Also, prices of the Rental was well within my budget range ! Thanks again, CCO, HSV,AL

charley O. 
Évaluation :
3

Don't leave dirt and gravel in the floor.

Kelly H. 
Évaluation :
5

Keep up the good work

Virgil S. 
Évaluation :
5

Great drop off location. Didn't interact with the staff

stephen L. 
Évaluation :
5

Brenda was very knowledgeable and helpful. Excellent service à la clientèle.

KENNETH ALAN H. 
Évaluation :
5

I couldn't have asked for a better experience. The sales clerk were courteous and friendly - responsive and efficient! It certainly was a pleasure.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Brenda was great. Give her a raise!!

Eric B. 
Évaluation :
5

Brenda & her team provided Excellent Fast, AMAZING & Friendly Customer Service. I hope that they are appreciated! They both work very hard to make things happen around there. I saw!!

CONNIE T. 
Évaluation :
5

Very professional, great experience

Ricky P. 
Évaluation :
5

Everything was great! Thanks.

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery B. 
Évaluation :
5

I'm not sure you can improve. My experience was an excellent one. Staff was friendly & professional, especially Ms Brenda Archer. Truck & equipment was clean, appears well maintained & preformed without any issues. Cost was also much less than other local competitors. I certainly would recommend the Storage Sense location @ 11202 Memorial Pkwy SW, Huntsville, Alabama to family & friends without a thought. Thank you for a job well done.

Ronnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH B. 
Évaluation :
2

You are asking me to rate the place where I picked up the trailer, and it was okay except I needed a wiring adapter, and they didn't have any. HOWEVER, this was not where you told me to pick up the trailer, so I had to go a half hour out of my way to get it. That was frustrating.

lyle O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan N. 
Évaluation :
5

Storage Sense Huntsville, at 11202 S Memorial Pkwy SW in Huntsville, was great! The U-haul personnel were informative and friendly, and the rental process was easy. I would diffidently recommend them to future potential customers.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
2

Reserved 3 months in advanced. Requested to pick up at a location 2 miles from home, in fact there are 2 locations within 2 miles. Had to pick up 10 miles from home. Truck, trailer, blankets and appliance cart not ready, said she didn't know. Complained allot and appliance cart not there, unable to get one locally so bought one.

Joshua F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Brenda did a great job for us and was very professional. Will definitely use your company again thank you

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn G. 
Évaluation :
5

This particular U-Haul company was extremely helpful in obtaining my rental. I though my pick up location was in Browsnboro (never received email they changed my pick up location). However, this office was awesome and super accommodating.

Steven L. 
Évaluation :
4

I rented the truck for 2 days, only had it one, still paid for 2! Now I look at my bank account t and they are double charging me!!! Something so simple is now a nightmare, I will not recommend anyone to go there, the people there are nice not saying that but if I have to overdraft my account to cover Bill's because this is not my fault.

ERIC K. 
Évaluation :
5

Great people and service

MICHAEL C. 
Évaluation :
5

None. James is great!

Victoria S. 
Évaluation :
5

Great staff, friendly informative service, will definately recommend and come back.

Nareshbhai P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

The only improvement that can be made would be to utilize Brenda and John as Trainers to other U-Haul locations. By that I mean,, bring in others to learn from Brenda and John. Their customer service is first class. I simply will not use another location because they really are just AWESOME!! Terence G

top jocks inc T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOGAN D. 
Évaluation :
5

The Assistant Manager James Griffin was excellent.

Hugh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH B. 
Évaluation :
5

The running lights did not work

Gene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyna B. 
Évaluation :
5

Brenda Archer was courteous and efficient and friendly. My rental drop off went very well.

Allan W. 
Évaluation :
5

The only small problem we had was it wouldn't accept my card initially and that there was no dolly in the truck and we paid for one. But they reimbursed us the miles we had to use to come back to get the dolly and thankfully I had another card to put the rental on. Other than that it was great.

Jayce G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie F. 
Évaluation :
5

U-haul trucks are always overly priced for poor quality products. The truck would never start for me. Each time I stopped the truck I always had to get someone to jump the truck very vexing and annoying never had such problems from Budget or Penske.

Corey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos S. 
Évaluation :
5

James and Brenda constantly go above and beyond at this location. Recently I had need of a specific rental which was currently not at the location. Recognizing that my need was urgent, James made arrangements to have the vehicle there on the day that I needed it. I was so amazed at the level of care. James and Brenda are the rule when it comes to caring and exceptional customer service. I just can't say it enough, they are awesome at Storage Sense on south parkway.

Terence G. 
Évaluation :
3

I would not recommend this location because the people that work there both male and female are EXTREMELY RUDE. The are also disrespectful

Vanessa G. 
Évaluation :
5

Very great experience. Will rent from there again without hesitation. Merci.

steve C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
4

I rented a car tow dolly. Would have been helpful to have someone go over the loading/unloading instructions with me. The written instructions provided were not very useful. Was fortunate to find some online video instructions from U-haul.

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabatha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey C. 
Évaluation :
4

The trailer was missing a light plug In ((adapter )). The customer service lady did have to pull one from another trailer. Easy fix

Leann W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNOR L. 
Évaluation :
5

Everything was good.

Robert R. 
Évaluation :
5

I just can't say enough about the awesome treatment that I get when ever I go there. I am a new business owner and the Brenda the Store Manager always makes me feel like I am a part of the family. She is awesome and I just can't say that enough. Meeting and doing business with her is always a pleasant experience. She is knowledgeable and extremely kind and helpful. The trucks are always nice, neat, clean and ready for use. Brenda, Storage Sense, and U-Haul, just couldn't possibly make things any easier or more pleasant. Terence G

Terence G. 
Évaluation :
1

Properly tie down vehicles to car trailers so they don't sustain damage. My vehicle slid forward and caused much damage to my vehicle. Attendant loaded it and unloaded it. If done correctly there would not be damage. The attendant had to cut the front tire strap to get it off my wheel.

julius Y. 
Non reviews have been submitted for this location.

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