Customer Reviews for Storage Solution Lancaster LLC
(U-Haul Neighborhood Dealer)

146 évaluations

42738 4th St E   Lancaster, CA 93535
(Ave L & Division)

(661) 726-1125

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(661) 726-1125

42738 4th St E
Lancaster, CA 93535
(Ave L & Division)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very friendly employee, Truck ran great.

Mark Merkler 
Évaluation :
5

They were great and saw me coming

Jeff Logan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett Newnam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanora Newchurch 
Évaluation :
5

Extremely helpful and accommodating personnel, thank you Vanessa! Original drop-off location was closed and in a "sketchy" area of Lancaster. Unsafe to leave the truck on a mixed residential/industrial area. Storage Solutions offered to accept the truck and acknowledged the other location was not suitable.

John Wong 
Évaluation :
5

For reasons we do not know, UHaul changed the location of return from my original reservation. We were not given any printed materials. Vanessa was wonderful at Storage Solution. She helped us get our drop off reassigned to her location (the original location we had reserved) and made that work. She was very helpful and friendly.

James Garrett 
Évaluation :
5

Staff was so nice and accommodating! Much more pleasant experience here than at some of the bigger uhaul locations!

Dustin Malcolm 
Évaluation :
5

Nothing...service was outstanding!!

KIMBERLY KIRKLAND 
Évaluation :
3

There isn't enough parking! I was charged the estimated price on my credit card but given receipt for price I should have been charged. When I called the office I was told I had to call corporate office!  Of course no answer left call back info. No call back. I see that U Haul have a lot of complaints. I will not be using them again.  Also the $19,95 truck is false advertisement. Very Poor business practices for such a successful operation.

Lynda Williams 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex Herrera 
Évaluation :
5

everything was excellent. No improvement needed.

William Engel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN ACEVEDO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN SHELLEY 
Évaluation :
5

Customer service was great and attentative. Great experience

Cruz Campos 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMETRIA LENARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montgomery Tidwell 
Évaluation :
5

This is my second time at this location dropping of a van and now a truck. The ladies here are wonderful, easy to talk to and very helpful. The dropping off of both vehicles was very easy. We had a situation with the quantity of gas in the tank but Maribel Solano and the other lady went out of their way to resolve it and they did. Thank you ladies!!

SANDRA ZAMUDIO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD HORNUNG 
Évaluation :
5

No improvement needed. Drop off was easy and will definitely use this Uhaul location again.

AZEALIA VASQUEZ 
Évaluation :
5

Very knowledgeable nice manager I will be a repeat customer thank you

WILLIAM DAVITIAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMAL ALAJOOZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN SHELLEY 
Évaluation :
1

Hi.Unfortunately I have ended up at this location and rented a one of there box truck.when I got the truck it was dirty but I wasn't care.today I brought it back and there were a different lady working.she looked inside of the box and said that is dirty and she is going to charge me $25,i end up swiping it.I rented this truck to buy some new furniture for my house and I could not make it dirty with clean boxes.After I clean it she said that my gas is just a little bit less and she's going to charge me for a gallon witch is almost $9:))). Ridiculous.very disappointed the worst experience ever.I have never had this kind of experience with uhaul

ARA SHAHBAZYAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARSEN SEROBIAN 
Évaluation :
2

We signed up for a mobile pickup, but it didn't register and we had to wait for the office to open which delayed us by a half an hour. Information that I had already entered wasn't 'in the system' for some reason and I'm annoyed we had to do it again, delaying us for no good reason. Also we are HIGHLY suspicious off the gas level reported upon return of the truck. We drove less than 15 miles... I put $15 worth of gas in the tank immediately before returning the truck and verified it was above the required level. But it was somehow well below that and we were charged another $20... I don't believe that and suspect someone recorded this wrong or somebody stole fuel from the truck. It's not a secure tank. Not sure we will use this location again as a result. Somewhat unprofessional and not very secure.

Marian Harmon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN SILVAROMERO 
Évaluation :
3

I would have had an extra great experience if they did not over charge my card. I was charged initially $74,88 then I kept the truck one extra day and was told they would charge my card the difference $35,87 however they took the $74,88 and put $111,83 instead of the $35.87. So now my account is negative money I really need during MOVING! So I called the place I got it from and they tell me I had to wait 24 to 48 hrs to speak with a manger! I ended up having to call my bank and have them take there hold off so I could get gas and feed my children. $74,98 is a big difference when I'm trying to move in and get situated somewhere. I would also like to add that the woman who helped me was very nice and caring but the situation sucked.

Erica Coulter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIERRA KEETON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica forbes 
Évaluation :
4

Keep the good work going on

CHARLIE DELEON 
Évaluation :
5

No need to improve. Very satisfied with the service and on-line submissions.

Roel Abacan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esperanza Perez 
Évaluation :
5

I accidentally put more gas in the van than i was supposed to. Almost filled it up. I got a little lost coming in to drop off the van went 5 miles over and i was still billed for it even with the full tank of gas i put in it. I was told the company wont honor that and i think with all the money Uhaul makes thats pretty petty to wanna still bill me for the few extra miles coming back

Loyal Ellis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evangeline johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Urrutiagallegos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garett Desmond 
Évaluation :
5

Maribel was great! She made the whole process easy, fun, and explained everything in detail. She even recommended places where I could get rid of old matresses, paint, oil, & old electronics at no charge! She was so helpful and so friendly I am definitely recommending her location to everyone I know. FIVE STARS

Benny Calderon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emery Ware 
Évaluation :
5

Great customer service!!

Davit Hayrapetyan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Galvez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilber Arevaloquintanilla 
Évaluation :
3

My husband & I waited over an hour to get the truck due to the system. The system wouldn't take our information. Connie tried 4 times. It was very frustrating. Connie was nice about it. The truck was dirty, but it ran really good.

Luis Gaxiola 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Gaxiola 
Évaluation :
5

The experience was really positive! Maribel and Connie were both really helpful and gave us a great experience. We will definitely come back to this location for any future u-haul needs because of the service they provided.

Danny Sepulveda 
Évaluation :
5

Was able to rent the truck I needed on very short notice. Will do business with again.

Ausberto Espada 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jens Hirschfelder 
Évaluation :
3

Attendant at the Anaheim location provided wrong information regarding drop of location of truck. He told me I could drop of truck at any location. The attendant at the Lancaster drop of location told me I could be charged 250 for dropping truck of at Lancaster location. Even though this was the exact location I had requested at time of rental truck. I had to point out the crack windshield on the truck to the Anaheim Attendant. He did not even know it was there. not a good experience with U-Haul this time.

LOUIE BORRAYO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor Walker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ron kisling 
Évaluation :
5

Mariblla and Connie were wonderful

Sigurd Procyk 
Évaluation :
5

Nothing my experience was good and I will definitely go back

Jennifer Jackson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ollister warner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra smaistrla 
Évaluation :
3

Women in office were great, but computer was down most of the day and their calls to management did not provide any solutions. This slowed us down and was frustrating. Technology is helpful if it is dependable......

bill kitt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Haser 
Évaluation :
5

Experience was really good. Only comment would be that it felt weird returning the vehicle without someone being there. I dropped it off 4 hours early, so it is probably my fault, but I like getting the verification that the gas is good and the mileage is correct when I drop off.

JASON SITOMER 
Évaluation :
4

Place is ok can only get to from one direction. Very pleasant people.

Tom Lawrence 
Évaluation :
5

The process was quick and easy. Maribel was extremely pleasant!

Cynthia Howard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Michaud 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL WASHINGTON 
Évaluation :
5

It was amazing. The staff at storage solutions went above and beyond!! A+++

Jon Real 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandra Smith 
Évaluation :
5

Excellent costumer service

David Sprenger 
Évaluation :
5

Excellent service!! Heather was very courteous and and gave us excellent customer service. We loved the convenience of picking up truck after hours with our mobile phone.

Lisa Harris 
Évaluation :
5

Extremely helpful when your Feeling Vulnerable and your earthly belongings are in a Truck, temporary although the genuine warm smile of a friendly human CUSTOMER SERVICE is priceless, All Glory to God , Marisa

Marisa Logrecobrown 
Évaluation :
5

The customer service was great at this location would definitly recomend storage solutions to others they were helpfull and courtious thank you

Raul Martinez 
Évaluation :
5

Wonderful customer service a plus no need to change anything

Chris Nardoni 
Évaluation :
5

The team at Storage Solutions were kind, professional, and accommodating. I would highly recommend this location to friends and family.

Kevin Guillen 
Évaluation :
5

Maribel was extremely helpful and got me what I needed with literally no time in advance. I hightly recommend this place as you will not be disappointed...

ruben montez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Starkey 
Évaluation :
5

It would be hard to improve on the efforts Maribel puts forth in her job. She was absolutely wonderful.

Charles Roseland 
Évaluation :
5

Love Armando!!! great guy helped out a lot!

Lakendra Fenix 
Évaluation :
5

They were very accommodating on a last minute rental I needed. Assistant manager Mirabel was a sweetheart, very professional and a pleasure to deal with. If you need a Uhaul, I highly recommend this location.

Byron Devers 
Évaluation :
5

The customer service at the U Haul office that I used was outstanding. The personnel (Armando and Marrabel) were courteous, knowledgeable, and thorough; their service started with a warm welcome and concluded with a sincere goodbye. I genuinely appreciated the way I was treated.

Raymond Jones 
Évaluation :
5

Great customer service Maribel.

Almando Castillo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
5

Le client n'a pas laissé de commentaire.

David Geiwitz 
Évaluation :
5

Very friendly an professional loved the way they were on top of things.. I will recommend to everyone. Thanks for the great experience..

Rudy Pimental 
Évaluation :
5

They were excellent people I was treated with respect

MAURO MORENO 
Évaluation :
5

I never ask for anything free. I personally use U-haul every few years to move stuff. As I can remember used 3 different places to rent from in the years. First 2 where as I remember where not customer friendly as I remember from my previous experiences and Marybell (Unknown if this is the correct spelling) at Storage Solution, Lancaster, Ca. was quick and very customer friendly. I rarely rate anything, person or place because of bad experiences after rating, Since U-haul is asking I will give it AAAA and 15/16th's of an A. Unknown who does the Maintenance. The truck I rented needed a little TLC. Something about a corner temporarily repaired with tape and the truck exterior needed a bath, Mechanically sound and drove very well. Thank you for the great customer service and will be back there.

Paul Califf 
Évaluation :
5

Marybell gave excellent service couldnt ask for a better person!!

arthur Martinez 
Évaluation :
5

Merci.

Carlas Claxton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laraine Carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN CARPENTER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette Savala 
Évaluation :
4

Though this young Lady was,friendly... and her courtesy was excellent! The experience thar led me to her was deplorable

Willie Harris 
Évaluation :
5

Nothing, customer service was very helpful and friendly, since I'm new to the area I was given some good suggestions as far as where to go for entertainment. Customer service was very pleasant

Armalla McCrary 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Gorman 
Évaluation :
5

I've used our company many times and I like it.

arturo ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra helmer 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Loretta Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Haley 
Évaluation :
5

Nicci who worked on the office was so kind and helpful. She even cut her lunch short so she could process our Uhaul paperwork. Amazing customer service, she was very kind!

Gena Altamirano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vashta Caterina 
Évaluation :
5

nada excelent service.

ROMEO PADRON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul duffy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Geiwitz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Mertel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FELIX GEORGE JR 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Bolema 
Non les évaluations ont été soumises pour cet établissement.

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