Customer Reviews for Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Solutions

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James H.
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Every time I have used your office you have been very helpful and courteous. Thank you.

Terrye H.
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Customer did not leave a comment.

CARL H.
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Complaint: The UHaul on-line reservation system showed that a pickup of my trailer was available where I requested the p/u. U-Haul changed the location and did not inform me about the change. I only found out about the change when I called to ensure that a trailer was available on the day of p/U. This resulted in a delay in my moving experience.

Michael D.
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The office staff was OUTSTANDING and very helpful

ROB J.
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Customer did not leave a comment.

RHONDA M.
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Customer did not leave a comment.

SHERRY G.
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Customer did not leave a comment.

Jim C.
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No improvement needed, this location has very clean equipment in good condition, an exceptional office environment to greet the customer, a very capable/helpful staff, and customer-friendly policies.

Chris H.
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We originally reserved the truck at a different location and unfortunately that location did not do the reservation correctly which caused us a lot of trouble. After exhausting all possibilities at the original location we ended up asking for the reservation to be changed. It was changed to this location which was much much easier to deal with. We picked up and returned the truck without issue.

Tamara T.
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Customer did not leave a comment.

SHARON S.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Zack Y.
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Customer did not leave a comment.

Caleb W.
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Customer did not leave a comment.

Herb B.
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Everything was just as expected. Always have had a good experience when renting from Uhaul. Storage Solutions staff were knowledgeable, thorough, and professional.

Matthew S.
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Easy pick up and drop off! Thanks!

Cristy C.
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This place was amazing! Fast friendly service would definitely rent from this location again. What blew me away was the knowledge the young lady at the desk had and her kindness was exceptional too!!! Thank you so much! :) Be Intentional ~Be Blessed~ Cristy Castleberry

Herman B.
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The truck was EXTREMELY WET inside due to leaks in the body of the cargo area. My items were damaged from water and there is still water standing in the truck that we could not remove and I left for evidence of the damages to the seals in the body/frame.

Michael E.
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Customer did not leave a comment.

SEVERO C.
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Customer did not leave a comment.

Kameron S.
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Customer did not leave a comment.

austin C.
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Customer did not leave a comment.

Lori M.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

Eric E.
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The site had no way to secure the tow dolly for a self check-in process. I tried to wedge it out of sight so the tow dolly was not stolen. During my self-checkin process, the u-haul website had no record of my reservation. I could not check-in the equipment using the link sent to me via text message.

ADAM M.
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Customer did not leave a comment.

ashok R.
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Excellent customer service overall - from the time of reservation through return and final invoicing. Highly recommend!

Laurie F.
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Customer did not leave a comment.

Dalton S.
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I would look at locating the trailers at a different area of the site to ease the pick up/drop off process. The angle of the gate and storage units in front make it a little difficult to get to.

James H.
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The morning facility and vehicle were above average. The location was far from my original reservation and the verification process was more than painful to get the vehicle through the automatic processing.

Brandon P.
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Always have a good experience here, even when there is no staff, super easy to drop off and the drop slot for the key is easy to find and well maintained.

pauline A.
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Customer did not leave a comment.

DOUG G.
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Customer did not leave a comment.

Bill F.
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Customer did not leave a comment.

Leah Z.
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Customer did not leave a comment.

Mark L.
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Customer did not leave a comment.

Jason M.
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I didn’t realize that the truck I rented had no lights that worked on the rear of the truck until I was in a rain storm and it got dark on me traveling to Montgomery.

Charles B.
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They understood the danger I was in and made sure no one else used the vehicle in the shape it was in.

Joseph K.
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Customer did not leave a comment.

Obed B.
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The young lady working there was very nice, upbeat, outgoing, and very knowledgeable. She answered my questions and processed me rather quickly. It was nice to have this rate of service at the end of a long day. She is definitely an asset. The truck and dolly were as expected. I will strongly recommend this Uhaul location. Thank you!

Jeff M.
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The office was extremely helpful, I would recommend this location to anyone.

Joseph P.
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Customer did not leave a comment.

DEWAYNE E.
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Customer did not leave a comment.

Belinda R.
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Get them to call Google and reset their pin reset so their location shows up correctly.

JIMMY U.
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Great and friendly customer service.

brandon W.
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I have been here a couple times now for truck returns and rentals and in every interaction, both on the phone and in person, the customer service was outstanding. They made everything so quick and easy and I felt appreciated by the friendly staff. Thanks very much!

pauline A.
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Customer did not leave a comment.

greg C.
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Customer did not leave a comment.

Patricia B.
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They are friendly, knowledgeable and accommodating.

John S.
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Courtney at this location is an absolutely wonderful representative of U-Haul. She's very friendly, very helpful, and very professional. It's because of her that I continue to use U-Haul for all of my transportation needs.

Mel L.
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Great service. Thanks

FRANK W.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

Thomas C.
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Charles B.
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Paul Z.
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Excellent customer service! Thank you very much for your assistance! Will definitely call on y'all again for services!

James F.
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Customer did not leave a comment.

steve A.
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Customer did not leave a comment.

Gary H.
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Neil H.
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Linda S.
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Amber was extremely helpful; therefore, I plan to return to this location for future U-Haul rentals.

REGINA P.
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Customer did not leave a comment.

KEITH T.
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Customer did not leave a comment.

Brendan L.
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Customer did not leave a comment.

Pam C.
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I would make it more clear that they are looking at a "preferred" location. The location where I ended up picking up the truck was 9 miles from the house, so I was already 18 miles into my 130 before I ever started on my one way trip.

STEPHANIE S.
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Customer did not leave a comment.

EDWARD S.
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Nothing this was a smooth transaction

Edwin S.
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Customer did not leave a comment.

TIMOTHY P.
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Customer did not leave a comment.

Larry M.
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Bryan V.
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Erik M.
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Timothee H.
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Mark H. W.
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Customer did not leave a comment.

Fred H.
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Excellent service

David R.
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Excellent experience. Was referred by the U-Haul office on Hwy 72 in Madison when they didn't have the two-wheel dolly trailer. Very kind of them to call and confirm that the Old Railroad Bed office had the trailer before we drove over. Both offices were superb and professional.

Stephen R.
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Customer did not leave a comment.

Emily G. | Overall Experience |
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My experience with storing here was smooth and easy. They had great customer service!

Ramona T. | Overall Experience |
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Everything was great. The personnel were very helpful and we felt out belongings were safe stored at Storage Solutions.

Benson B.
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This location is also a self-storage place, so she let me put my car in the gated area to keep it safe. Much appreciated!!!!! Many thanks.

Tom N. | Overall Experience |
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Moved my travel trailer out to covered RV storage. At present you do not have cover RV storage available

JEFF R.
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Nicest, cleanest, fast service, if I needed a storage location in Madison I’d go here.

Ramona T.
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Nothing

Devonna C. | Overall Experience |
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The facility more than served our purpose and staff was awesome!

laurentis B.
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Customer did not leave a comment.

Ebony O.
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Customer did not leave a comment.

TIMOTHY C. | Overall Experience |
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I would recommend this facility to everyone! If we weren’t leaving the area we would still be renting from them!!!!

RICHARD S. | Overall Experience |
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Using this facility was a great experience!

Greg G. | Overall Experience |
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Our unit has or had termites. We had damage caused by termites.

Marlin H.
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Customer did not leave a comment.

Tom N. | Overall Experience |
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No problems with facility

deb C.
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Customer did not leave a comment.

Jaslyn J.
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Customer did not leave a comment.

yolanda S.
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Everything ok

David R.
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We are storage customers at this location the staff is fantastic

Oscar G. | Overall Experience |
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Thank you for the great service

Elisa A.
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Kourtney was so great to work with. She made a stressful day better. If I ever have need of a truck again, I will go to the same location.

WENDALL M. | Overall Experience |
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I felt like the place was secured. I would rent again if needed.

Landry B. | Overall Experience |
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Thanks for the unit!

DARREL C. | Overall Experience |
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Second time I have used this facility as additional space was required

ROBERT T. | Overall Experience |
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We felt our items were secure.

Tim B. | Overall Experience |
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Thanks

Lauren S. | Overall Experience |
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Clean and affordable storage

James A.
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Customer did not leave a comment.

David U.
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Customer did not leave a comment.

roger W.
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Customer did not leave a comment.

Will M.
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Customer did not leave a comment.

CHARLES P. | Overall Experience |
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Most of the time i couldn't get access to my belongingsdue to the fact i never got any statements, so access was denied.

allen D.
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Customer did not leave a comment.

mike D.
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Customer did not leave a comment.

hugh B.
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Customer did not leave a comment.

Randy S. | Overall Experience |
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I have used storage solutions several times in the past 6yrs, sometimes for long periods and sometimes for just a couple months, each time I have been treated excellent. I highly recommend them.

Dorothy K.
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Nothing to add as of today. Thanks for the service.

Emily D.
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Customer did not leave a comment.

Lawrence R.
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The employee who handled my rental was excellent. The trailer was in great condition and pulled very smoothly.

BRENETTA J. | Overall Experience |
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I definitely recommend this storage place to everyone.

JEAN F. | Overall Experience |
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Very professional and informative staff. They worked efficiently to accommodate requests and were very pleasant. Would definitely recommend.

NOAH W.
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Customer did not leave a comment.

George W.
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Kourtney Millious was most kind and considerate. We will recommend her and this location to our family, friends, and co-workers.

No reviews have been submitted for this location.

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