Customer Reviews for Storage Station
(U-Haul Neighborhood Dealer)

635 évaluations

2805 Ferguson Rd   Spring Hill, TN 37174

(931) 486-3216

Heures

  • Mon–Fri
    De 9 h am à 2 h pm
  • Sat–Sun
    Fermé
Heures d'ouverture spéciales
  • 12/12/2022: Fermé
  • 12/23/2022 - 12/27/2022: Fermé
  • 1/10/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(931) 486-3216

2805 Ferguson Rd
Spring Hill, TN 37174

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 2 h pm
  • Sat–Sun
    Fermé
Heures d'ouverture spéciales
  • 12/12/2022: Fermé
  • 12/23/2022 - 12/27/2022: Fermé
  • 1/10/2023: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

It was dark. No lighting at drop off site. Road sign illegible at night. They are only available from 9 am til 2pm so most drops are after hours.

PAUL B. 
Évaluation :
1

I couldn't get in with the online check in after hours because it didn't provide a gate code. The 1 parking spot outside the gate was already taken by another uhual drop off. I only got in because a customer of the storage facility happened to come at 10pm at night to access the facility.

Ian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamey C. 
Évaluation :
3

IMPT --- U HAUL NEEDS TO NOTE THE HOURS OF OPERATION FOR THE DROP OFF LOCATION in all its contracts_ AND HIGHLIGHT ITS 20 BUCK CHARGE IF YOU DROP IT OFF AFTER HOURS... I had my trailer for 4 days- brought it to this location at 3:00 local time - but they closed at 2......

JamesB R. 
Évaluation :
5

After travelling 1100 miles to help someone move, I had forgotten my trailer ball. Even though it was late, Gretchen made the extra effort to stay late until I could track one down. Thank you Gretchen!

Kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
2

The 2 wheel dolly and 2 dozen moving blankets we ordered weren't available. We wanted a 26 foot truck but had to settle for a 20 footer. No effort made to get a 26 footer. We're disappointed in Uhaul.

Gary N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn R. 
Évaluation :
3

Location was difficult to access due to steep driveway to access gates.

Charles L. 
Évaluation :
3

Make more clear where to park u-haul truck after hours. Also notify users if a piece of equipment in reservation is no longer available.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lori C. 
Évaluation :
5

The charges were not clear. I paid for the gas option, but then had to put gas in the truck before I could get to my destination and then I had to put gas back in the truck upon my return. How did paying for the gas option help any? I had the truck for 4hrs and had a total expense of about $200 from a $40 advertised fee. This includes two trips to the gas station plus the time to get gas. If there was another rental option I would NOT use U-Haul again.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey H. 
Évaluation :
3

The location was great but the U-Haul app for checking in was annoying to say the least. Finally abandoned the app and checked in via the on-site customer service person.

Roccie P. 
Évaluation :
5

Friendly and helpful service from beginning to end. Made my move stress free!

Carla C. 
Évaluation :
4

Good equipment, nice people & reasonably priced

Phillip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin R. 
Évaluation :
3

They don't really have a good drop off area for more than one van.

Matthew D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anurag S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim G. 
Évaluation :
1

The mobile pick up did not work well at this location. They did not have the blankets I ordered, so I had to get them from the cool springs location. Drop off was very difficult. There was no parking outside of the gate, and no way to get an access code for the gate. I ended up parking on one side of the entrance to the facility. I will not rent from this location again.

Loretta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
1

No personnel available during business hours. Couldn't enter locked gate because was not given code and also nobody answered the phone. I had to be let in by another customer that did have a code.

Brandon W. 
Évaluation :
5

The people at this location were very helpful and very clear on the process and helping us figure what we needed. Great customer service!

Dennis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

We dropped the truck off after hours but called beforehand to see if I could. The person I talked to was very nice and helpful and gave us the directions we needed.

Alice D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM R. 
Évaluation :
5

nothing

Lucius A. 
Évaluation :
4

New truck

Faye N. 
Évaluation :
3

The trailer floor was dirty with a grease/oil substance. It got all over my personal items I transported. Not cool. This is the 2nd bad experience with U haul in the last 60 days. The last trailer had a flat on the interstate and I had to wait nearly 5 hours for the proper repair to be done. The first company brought the wrong size tire and the second company was told the wrong size, again. Thank goodness he had enough experience and recognized from the photo the rim was a 15”, not 14”. Anyway, the delay was from 9:30p to 2am, causing me the additional cost of a hotel room and about $25 dollars in gas idiling on the interstate for 4,5 hours. UHaul never offered any compensation, either. I've spent more than $2 000 in moving equipment rental from UHaul since May.

Thomas S. 
Évaluation :
4

app needs work. little hard to navigate and once I went out i could not get back in where I left off.

thomas H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorna M. 
Évaluation :
5

Very friendly., solid service Improvement more reasonable mileage charge i.e. 0,79 (cents) per mile too high for local moves

JOHN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucius A. 
Évaluation :
3

Beware! There is a sticker (?) in the truck that says you must fold the moving blankets when you return them. Otherwise you get charged an extra $25 for them to fold the blankets, even though they have to re-prepare them for the next customer. We left a fully clean truck, but we did not fold the blankets as I assumed they would have to sanitize and refold them, especially in COVID times. This is a hidden cost that I believe the customer service agent should warn you of before you get the keys. It's just honest service that way, and I did not get much sympathy when asked about this cost.

Nancy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
3

I didn't know they were closed after 2pm. I dropped off the vehicle at 2:10 so no one there. Dropped off vehicle and put keys in drop box.

Blaine K. 
Évaluation :
3

I dropped off after hours so I can't make much comment. The facility seemed clean and reasonably well marked.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eliot M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvatore B. 
Évaluation :
2

They charged me for gas that I didn't owe. I had just put gas in. That's stealing

Kim B. 
Évaluation :
3

The 15 foot truck only had 23000 miles and drove fine.. However the check engine light was on the entire trip of 800 miles. When checking with this dealer, I was told they couldn't do anything about it. So I went online and using the chat feature, was told not to worry about it. Although everything was fine, it still was worrisome. Someone with Uhaul should have checked it before renting it.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvatore B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shannon L. 
Évaluation :
2

I thought it was an in-person drop off but it was a gated complex with a sign for an office, but it was unclear where the office was and the keypad did not give me an office contact. No real problem, just not what I expected

Todd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
4

Very friendly and efficient.

BOB B. 
Évaluation :
4

Needs more room if dropping off a truck and trailer

Rodger Warren C. 
Évaluation :
5

Called to make an early drop off and location representative was overly accommodating

ROBERT P. 
Évaluation :
1

Fill your trucks all the way up with gas before you rent them out you fucking retards.

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy W. 
Évaluation :
3

If you can't meet the location within 15 miles let them know right away

Kristin Z. 
Évaluation :
1

I was charged a cleaning fee even though the truck was swept out prior to returning. I was warned that this could happen when I picked up the truck so I ensured to return it free of trash and debris.

Storm T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave S. 
Évaluation :
3

Hours are restrictive and unappealing.

Sarah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NANCY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oliver L. 
Évaluation :
5

Amazing service! Friendly, professional and prompt.

Ivan N. 
Évaluation :
5

I was to drop off the trailer at 9: am I could not because I had two Drs appointments that took all day so it was Tuesday morning before I went back to drop. off the trailer there was no complaints. Thanks U-Haul

gorege C. 
Évaluation :
5

Very nice staff!!!

Susan H. 
Évaluation :
5

Provide instructions on getting into the gate. Other than that, everything was great!

Ashley J. 
Évaluation :
5

Very great experience will use again and recommend to everyone I know.

stephen J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TMichael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
1

We needed a locksmith, due to the u-haul provided movers having packed our key. It took 11 and a half hours and many calls for the locksmith to arrive. U-haul did nothing for us to help us, beyond calling the locksmith over and over. This DESTROYED our move and caused a great deal of trauma for our entire situation. This was hell, and I will NEVER use uhaul again. Get fucked, idiots.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hollie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

When I made the online reservation I selected the 19,95 truck- but my receipt shows that the baseline price was 29- so not only was my over all cost WAY higher than expected, it started off being that way, which I don't appreciate. I selected the insurance, so I knew there would be an up charge there, I didn't top off the gas, so I knew I'd be paying more there as well, I just didn't appreciate how I was charged incorrectly for the very baseline thing. The whole situation of renting the truck was highly stressful because the seat didn't adjust. If I were 6 foot tall it probably would have been fine. But I'm not. And I had to sit on the edge of the seat like a child the whole trip. It doesn't sound like a big deal, but I was exhausted by the end of it. I did not clean up the trash in the cab that was ALREADY in there. I intended to, but I never came across a trash receptacle in all of my stops. So the trash remained. It's funny- I actually used some of the trash (giant Gatorade) bottle like a phone book so I could reach the gas. I guess I should be thankful for the debris.

Jennifer C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade L. 
Évaluation :
5

Easy to deal with and very friendly

Stacey G. 
Évaluation :
5

Excellent service!

WHITNEY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXZANDER C. 
Évaluation :
2

Picked up it was closed.. was supposed to check in by phone, barely to no Internet access. Had no idea what I would do, since I drove 78 miles to location. A man ended up helping me , not sure if he was an employee but he said it was closed. The truck had a smell, cup holder and floors were dirty.. not a good experience! Dropped in Hendersonville Tennessee with no problem , they were great.

Lisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TED R. 
Évaluation :
5

Very good experience. Staff was very helpful and accommodating

steve S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW ROBERT B. 
Évaluation :
3

I'm rating this because the process was stressful. Returning the van primarily as there wasn't a code to get through the locked gate and no room to park the van, customer service line was a 50 min wait. Equipment was in good shape and no other issues just leaving feedback to maybe add the gate code for returns in the future

William N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECIL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD S. 
Non les évaluations ont été soumises pour cet établissement.

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