Évaluations des clients Storage USA

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Storage USA

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Terrelle T. le

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This service is convenient for after hours emergency situations. However, the process is very difficult and seems to be a bit racist and partial to non white members of the human race. Many more cross checks references , then more and more photos and references for blacks than whites. Stop the racism please.

angela A. le

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Le client n'a pas laissé de commentaire.

LORENZO E. le

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Le client n'a pas laissé de commentaire.

ROCHELLE L. le

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Le client n'a pas laissé de commentaire.

Stephen B. le

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Good job

Jerry J. le

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The trailer was originally supposed to be picked-up at a U-haul center near our work. We were advised the day before that we'd have to go to alternative site to pick-up the trailer because the site we reserved it at didn't have availability (despite the fact that the website guaranteed availability at this site). We specifically requested this site because of proximity - the alternative site was over 10 miles away. This was our only option per the phone call we received. When we arrived at the second location, it was a self-storage site. There was no one on hand to show us how to connect the trailer, how to hook it up or anything. The work all had to be done by us - the renter - and we were not familiar with this type of trailer. So, no assistance at all was provided! Customer service was horrible. The clerk at the self storage advised us that we could return the trailer to the U-Haul center and not back at that location because it was closer to where we worked and because they didn't need it back. After our rental period, when we arrived at the U-Haul center, the technician there indicated that we could only return it where we got it or pay an additional fee for a one-way rental. I advised them that the self-storage place didn't want this trailer back and specifically asked us to return it to them. They wouldn't budge. Again - horrible customer service. I really believe that the only reason U-Haul is able to remain in business is because they are the only game in town - they know it and they act like customers don't matter. Overall, it was a very bad customer service experience. Unfortunately I'll probably rent from them again - but I'll be holding my nose the whole time.

Antonisha D. le

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Le client n'a pas laissé de commentaire.

alva H. le

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Le client n'a pas laissé de commentaire.

Douglas S. le

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Le client n'a pas laissé de commentaire.

Glenda S. le

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This was not my requested location of picking up the truck. In fact, it was very inconvenient having to go 34 miles out of my way to pick it up, not to mention, the extra gas. Also my scheduled helpers didn't happen, they texted me asking the questions of how much was there and what was to be moved, I gave the time and location, no more conversations after that. The day of, I tried calling and texting to ask were they coming; no response. I had to do the job, without the help that I had paid for. Another bad experience with Uhaul.

Natasha L. le

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Phone customer service was horrible. Never dealt with the people here.

Rey'Shawn R. le

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Answer the phone

Shadia J. le

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Le client n'a pas laissé de commentaire.

Jessica J. le

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I put the same amount of gas in the U-Haul as when I got it and I was still charged a fee after I returned it. I do not appreciate the extra $17 charge

Peter L. le

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I did not like that I booked two weeks ahead for 7.30 am told that I had to travel 10 miles to a different location and they did not open until 8.30 I had booked on Freemont st because I was staying near by and went into the office the day before confirm the appointment and to make sure that that they had the 26 foot truck This is not the first time that this had happened

Nancy T. le

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Le client n'a pas laissé de commentaire.

jamie B. le

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Le client n'a pas laissé de commentaire.

William Z. le

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Brandi is an excellent U-Haul representative. She is kind, polite, knowledgeable, and a joy to work with. Kudos to Brandi !

Leslie A. le

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Need to answer intercom or phone more frequently, using this contract company as a drop off for uhaul, needs specify what equipment they except, prior to customer chooses the drop off because it to much confusion as a customer and they are rude and customer service is bad

Anthony C. le

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Pleased very friendly, great location

Frank K. le

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Le client n'a pas laissé de commentaire.

James K. le

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Le client n'a pas laissé de commentaire.

Linda R. le

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Le client n'a pas laissé de commentaire.

Erik B. le

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great service and Antoinette was the best manager!

Myra G. le

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Le client n'a pas laissé de commentaire.

Shadia J. le

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Le client n'a pas laissé de commentaire.

Alan C. le

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Best service!

Shadia J. le

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Brandy is awesome,a assett to Humanity!

Tina F. le

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Nothing! The truck was ready when I arrived. It was maybe 10 minutes tops from arriving and leaving with the rental. Excellent job!

John S. le

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Quick service. Friendly staff. Well maintained truck.

Claudia G. le

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Le client n'a pas laissé de commentaire.

DOMINIQUE H. le

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Le client n'a pas laissé de commentaire.