Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The workers that helped me were very nice and helpful
Justin Lis
Évaluation :
4
I reserved a cargo van but it was not available so I had to settle for a 10 ft truck which I am sure used more gas. I was not happy but I got the job done.
Jana Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ed Gober
Évaluation :
5
I have been going to this location for a few years , and every time I needed to rent a truck the staff was always helpful and expedient in getting the truck ready.
Donald Celso
Évaluation :
5
Excellent customer service.
Paul Prince
Évaluation :
5
Both ladies (when we picked up and when we returned) were friendly and nice. Good experience
Jennifer Quevedo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Connie Bernal
Évaluation :
3
Staff was very friendly but the truck had a blown fuse and a reverse light out. The fuse caused the lights on the auto transporter to not work. This was not found until after we loaded the truck and returned to pick up the transporter. We then had to drive to another location to get it fixed (staff was great there) and then back to pick up the transporter. This put us 2 hours behind schedule as we were moving out of state that afternoon. Cost ending up being more than my quote as well.
Jennifer Rice
Évaluation :
3
The staff were very nice but the truck had a fuse and reverse light out which was not discovered until we took the truck, loaded it and then returned for the auto transport. We ended having to drive to another location to fix this and then drive back for the transporter putting up 2 hours behind schedule as we were moving out of state that afternoon.
Jennifer Rice
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad Mccallum
Évaluation :
3
I'm not complaining about the van not being clean. Front windshield could've been cleaned but LV is conservative with water. I'm upset because my credit card was left and I returned asking for it. Was told they don't have it. Hours later received a call they have it. Well, anyone would lock/freeze the card and then go through the process of replacing. The staff must communicate better. This situation was easy to avoid. Granted I left on the counter. I'm frustrated I was correct they had it and the employee didn't take a minute to ask other staff.
nancy mazol
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Macarena
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bryan Collins
Évaluation :
1
We waited for hours to get this rental. The front desk was full of angry people and the employees were still trying to eat breakfast.
matthew Roth
Évaluation :
4
Le client n'a pas laissé de commentaire.
lisa dodd
Évaluation :
2
Very unfriendly on site staff. The one the phone serves better service. The gal at the desk made me feel as if I was a bother. Doesn't look like she enjoys her position.
Zulma FrancoJimenez
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gregory Edwards
Évaluation :
5
Very pleased with the truck and the service when checking out the truck and checking it back in.
Gregory Weber
Évaluation :
4
Mobile check in. Don’t make it so hard!
Lisa Chayra
Évaluation :
5
I don't think there is anything you can improve on at this location. The staff is friendly and professional. They were helpful in assisting customers and no long wait. This is everything a customer could want or need..
Diane Miner-James
Évaluation :
5
These ladies are the best! They know how to treat a customer. I would highly recommend this location to everyone!!! 5 stars
RANDY LEE RICE
Évaluation :
5
Quick and friendly service
Dennis Dyer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elchin ZEYNALOV
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maritza Jimenez
Évaluation :
5
The truck had a piece on the bottom/side and I was worried it would come loose. I was a little uncomfortable with that.
Jana Johnson
Évaluation :
5
A little expensive but great customer service.
Aubrey Baskin
Évaluation :
4
Le client n'a pas laissé de commentaire.
ALBERT WHITE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Avi Slutzkin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Catherine Nordling
Évaluation :
3
Service Manager needs extensive training and hospitality and customer service. Doesn't greet gas and made me wait till she was done Texan, a family member, or friend on her cell phone.. other than that the other associates were pleasant, very hospitable and great to talk to you and conduct business with.
Dimick elliot
Évaluation :
5
We returned our truck a day early. Even though they were closing, they still ran out and helped us immediately!
Linus Litowsky
Évaluation :
5
Quick and easy
Robert Bassett
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jon Dorsey
Évaluation :
5
Trailer was very clean and maintained,
Customer service was out standing Definitely Recommend This Location
Team of All woman :)
kristine roach
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Blankensop
Évaluation :
5
Everything was great. Staff very professional. Excellent service.
dyris lumpkin
Évaluation :
3
First the questions above do not speak to my experience. The place looked great and the girl was only doing her job. The gasoline charges are ridiculous. I only traveled 20 miles and they wanted to charge me $27 because I did not put in gas. Gas is 3,37 a gallon. I can see charging me maybe $10 at the most (that is including their absurd fees on top of the gas) BUT another $17.00....wow. Oh, yeah I should point out that I budgeted for maybe 10 extra dollars for gas, but not 27, so my card was declined (yep, closed my business and strapped for cash). They would not take the cash I had to pay for it because they did not have access to the safe. Since they put me on a promissory note, they would be charging me the 27 on top of a FEE for not being able to pay it. That makes perfect sense.
Christopher Borsellino
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Kirshner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Herman Martinez
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARTUO VAZUEZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Shafer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Engellenner
Évaluation :
5
Nice staff, easy to pick up and drop off
Randall Gast
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jon Dorsey
Évaluation :
5
I love this location especially
faith reyes
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Dorcey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gwendolyn Arnold
Évaluation :
5
Very pleasant and helpful
Tammy Caad
Évaluation :
5
I have never rented a truck at U-Haul - everyone at the Las Vegas/Lake Mead office were so helpful. A pickup truck was recommended to reserve but when I got to U-Haul and told them my situation they recommended a Van and it was perfect! The price is incredibly reasonable and the Van was perfect. I was a little nervous driving it but I had no problems and would love to own one now. I highly recommend U-Haul and this location. Everything was seamless and I will happily recommend to anyone who needs to rent a truck or van - I did not know they offered that option. So great for me.
Jane Collins
Évaluation :
5
I went in to return my truck and it was packed with folks. They took my keys right away and said have a nice day, your good. Merci.
Jerome Gardner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Guille
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Laubach
Évaluation :
3
This customer service was not the best. You should not be on a personal Infrint of your customers. I'm not here waiting for you to finish your personal conversation. The vehicle was not in the best working condition definitely needs to be fixed and better maintained.
james hernandez
Évaluation :
5
Nothing. Best U-Haul rental experience I've ever had.
Edward richardson
Évaluation :
4
Spend some time with customer re how truck controls/settings work in cabin
Robert Murrah
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curtis Felton Jr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruth Maas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamara Lopez
Évaluation :
5
The staff at the location was fantastic! Friendly, helpful and efficient.
Michael Gardineer
Évaluation :
4
Le client n'a pas laissé de commentaire.
DOUGLAS ROBERT BRAMBLE
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tyler Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jon Dorsey
Évaluation :
3
The agents over the phone can be more professional and not have an attitude and the they also need to communicate with each after they have spoken with me
falicia caldwell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Jacks
Évaluation :
5
Aucun
LUIS OLIVA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jon Dorsey
Évaluation :
5
I went back-and-forth, whether or not to hire a moving company or do it myself. After doing an adequate amount of research and comparing the numbers, I moved forward with my gut. I rented a U-Haul with a trailer to tote my car, from Las Vegas to Texas, although the Truck was a little nerve-racking to drive it first, I adjusted easily. I recommend driving around your area before committing to a long trip. this will allow you to trade in the vehicle if necessary. Other than that, I highly recommend this location. They were very helpful and communicated perfectly.
Cierra Battle
Évaluation :
5
Nothing. Everything was above satisfactory!!!!
Bryon Watkins
Évaluation :
5
I don't really understand the charges but they assured me I could come after the holiday for a detailed explanation.
Derek Washington
Évaluation :
5
Nothing needs improvement
Aaron Guerrero
Évaluation :
4
Le client n'a pas laissé de commentaire.
Curtis Felton Jr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jon Dorsey
Évaluation :
5
Awesome crew at that location.
Scott DelGiudice
Évaluation :
3
How was the uhaul 140$ when it's advertised for 19$. It's a scam
Shaylee Rolon
Évaluation :
5
ZERO..
Everybody at U-HAUL was Wonderful 😊
9
Kevin Kay
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Espinoza
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Catlett
Évaluation :
4
Make you feel welcome.
Jose Garcia
Évaluation :
5
Rien
Danny Bresee
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mike Lamb
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sebastian Wiatr
Évaluation :
5
I received cleanest Uhaul truck ever!
Maxim Matis
Évaluation :
5
Every body I was so nice and attentive🙏
Paula L Diaz Velazquez
Évaluation :
4
Le client n'a pas laissé de commentaire.
Grover Merritt
Évaluation :
5
Totally satisfied.
PAULA MARSDEN
Évaluation :
5
Five stars great service friendly well operating truck. Everybody at U-Haul in Summerlin were very friendly and helpful. Well done U-Haul.
Troy Lane
Évaluation :
5
One concerned the truck that I rented the accelerator gets stuck. I almost crashed twice by running into someone thank God I didn't hit anyone.
Michael lazaro
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIC RODRIGUEZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Salazar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brent Ponder
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hunt Wornall
Évaluation :
5
very nice employees!
Roxana Saez
Évaluation :
5
The place and the people were outstanding. The only issue, and I don't know if it can be changed for this location, is the very limited space at the entrance. I had to park several businesses down from the U-Haul because there was no room to park or even drive through the gate. It was difficult to get into and out of the business.
Nathan DeHoyos
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamicka Corbin
Évaluation :
5
Le client n'a pas laissé de commentaire.
george arroyo
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
francine murphy
|
Expérience générale
Évaluation :
5
It was a fine stay
JOBEAR DUMAS
|
Expérience générale
Évaluation :
1
My unit was broken into and they called my disconnect phone and when couldn't reach me they stopped. No attempt to email. When I went in a week after the u it had been vandalized they told me that it was my fault I was not contacted because my phone number was wrong. Their behavior was completely rude and unprofessional. When I asked when it had been broken into no one could tell me, but they did say they weren't reporting it to police that this was my responsibility. I got a truck and moved my remaining things out that same day. Completely lacking in all aspects and not a place to ever consider trusting with your items.
Janet Moore
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle Bundra
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
randall tarr
|
Expérience générale
Évaluation :
5
Everything went smoothly except for the accident in the street in front of the facility.
Dale Wilder
|
Expérience générale
Évaluation :
5
Worst Storage facilityI have ever used, never got a gate code so could only go in during hours the office was open, staff gave excuses every time I asked for the code. Cancelled after one month, easier to use higher price storage down the road with better staff
Jason sorrell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TJ Tuinei
|
Expérience générale
Évaluation :
5
Only had a few problems over many years. Dumb customers parked Uhaul trucks when returning at night that blocked gate. Maybe put up signs or paint yellow stripes. Second, something should be done about the stray cats. There are a lot of them running around and I see them every time I went to the facility. They broke into my boat and destroyed the interior.
GREGORY WILDE
|
Expérience générale
Évaluation :
5
Thank you for your services.
JAY R SOWLES
|
Expérience générale
Évaluation :
5
It was a good experience
HRUDHAY DOMMARAJU
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrey Shchempik
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT LAMPERT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Lujan
|
Expérience générale
Évaluation :
5
In the past, I have worked with a few big companies as a Continuous Improvement Manager. Here is my improvement advice to Sr. Management. 1. There should be an online payment system instead of calling on the phone for the payment. 2. Employees were not dressed well as compared to other storage. 3. Lighting is not very good. 4. There should be a restroom. I saw a few people looking for the restroom. 5. There are not many pallets. I saw only 1 pallet in my area. Once I saw a few people just waiting for the pallets.
Ansul Singh
|
Expérience générale
Évaluation :
5
Very happy with the staff, upkeep, and climate control of the facility.
JOSEPH MILTON BROWN
|
Expérience générale
Évaluation :
5
Besides prices going up unexpectedly, I have no complaints about thw service offered. It was the most reasonably priced facility in May 2021, and it's in a fairly good neighborhood and location.
Alex Holtz
|
Expérience générale
Évaluation :
5
The only complaint i have is. When calling i almost never got a live person,then when i left a detail message to call me back , i got no response. I always ended up calling back until i got someone, then it was to late i got late fees added.
Regina Stephen
|
Expérience générale
Évaluation :
5
The staff is very customer service oriented. They're very professional.
lisa groft
|
Expérience générale
Évaluation :
5
Excellent service
Connie DeLaCruz
|
Expérience générale
Évaluation :
5
Made all transactions fast and friendly. People were kind and helpful.
Harold Lyons
|
Expérience générale
Évaluation :
5
Staff was friendly and property was clean
VINCENT CABANO
|
Expérience générale
Évaluation :
5
Will never deal with these asshats again!!! Especially after running my credit card AFTER I moved out without my authorization.
JAMES SLOANE
|
Expérience générale
Évaluation :
5
Amazing thank you all for your help
Sharon Norfleet
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stuart Shew
|
Expérience générale
Évaluation :
5
The girls are great!
Heather Miller
|
Expérience générale
Évaluation :
5
Brandy is amazing...
KEVIN THOMAS WINTERS
|
Expérience générale
Évaluation :
5
Had both a storage unit and a covered RV spot. Access was convenient and staff was always friendly and accommodating. Would recommend to anyone that has storage needs.
Joseph Carelli
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mike lacagnina
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERNON A JR CRAIG
|
Expérience générale
Évaluation :
5
This was my first time storing items. The staff was amazing. Walked me thru everything. They have great teamwork and run the whole place very efficiently. It is a very busy place! I would go to no other place in vegas to store my items, they are the best .
Vicki Agao
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LINDA KELTNER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Steinzor
|
Expérience générale
Évaluation :
5
Love eveyone ar this Uhaul!!!
Claudia Montero
|
Expérience générale
Évaluation :
5
We were customers 10 years--first Martin and now current staff. Both terrific. Thank you for all your help!
WILLIAM LADONNA ROBSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DELORES AUSBON
|
Expérience générale
Évaluation :
5
This staff is on it from start to finish 8/27/2020-4/8/2021 Extremely accommodating with all my needs! Everyone needs a staff like this.Way beyond 5 stars in every category!!!
RICHARD HAGOOD
|
Expérience générale
Évaluation :
5
The staff went out of their way to accommodate my storage and moving needs. I highly recommend this delightful team. Denise M
Denise McGrath
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FARAH ANITA MINWALLA
|
Expérience générale
Évaluation :
5
Great experience! would recommend to a friend!
micheal mikesell
|
Expérience générale
Évaluation :
5
I have used storage here before. I will be back. Thank you
Donna Catalfamo
|
Expérience générale
Évaluation :
5
It also was well located
MALCOLM BEARE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dale feist
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lamonte cole
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA GOTTUSO
|
Expérience générale
Évaluation :
5
Although we did not ultimately use the storage, my experience with UHaul representatives was nothing short of exemplary customer service.
Douglas Brill
|
Réservation
Évaluation :
1
The manager or young lady was nasty and uninviting. I rented from another location.
Yvette Moore
|
Réservation
Évaluation :
5
My belongings were in the same condition as when I first started services with you all..no water damage, no mice, no mold.. KEEP UP THE GOOD WORK GUYS..AND A SPECIAL THANKS TO BRANDY AND MARTIN..
KEISHNA L BUNN
|
Expérience générale
Évaluation :
5
Very nice people. Always helpful when it's someth they control. Have used the facility twice now as well as our sons family so yes we will use them again if the need arises
THEODORE KARLETTA WILLIAMS II
|
Expérience générale
Évaluation :
5
I was happy with my storage unit and you have a great team support.
NORA PENA
|
Expérience générale
Évaluation :
3
I wasn't happy with the firing of Martin. Owner needs to understand that he had been very loyal to them. He was protecting "Their" property as well as others. That's what he was employed to do!
PLUMING PROS
|
Expérience générale
Évaluation :
1
My motorhome was broken into 2 times over a 2 year period of time. This is the reason I left and moved my RV to a different storage location. I am not the only one who has had this problem.
BLAIR DIANNE CHRISTENSEN
|
Expérience générale
Évaluation :
5
This is my second time doing business with this location and my in-laws have stored here as well. Staff is friendly and accommodating, facility feels safe and secure.
James Riley
|
Expérience générale
Évaluation :
4
Needed 24 hour access. Rates were raised by notice in the mail. Other than that the place is very well kept good staff and good security. If you can pay their rate and deal with 6-9 access it's great
steven krief
|
Expérience générale
Évaluation :
1
I recently sent in an email explaining how I've been trying to get a larger unit closer to my home every since I opened the storage. The storage is located at 1650 Crestdale Lane Las Vegas. Respond!!
CHARLENE DAVIS
|
Expérience générale
Évaluation :
5
the girls and carl do a great job!!!! Brandy and Cristie are the best!!!!
RAYMOND P PUHALSKI
|
Expérience générale
Évaluation :
5
The staff was very friendly!
John Zarian
|
Expérience générale
Évaluation :
5
I went to move out of there storage and thought I had an extra day before rent was due .. they told me it was due that day but gave me an extra day to empty it and still didn’t charge me for the month
anthony RUNYON
|
Expérience générale
Évaluation :
3
The entrance was often block by u haul trucks and private vehicles. One time I had to ask 3 people to move their cars to get out!
JAMES ORVILLE DART
|
Expérience générale
Évaluation :
2
The storage unit we payed for and reserved online wasn`t available when we arrived which was a big inconvenience.
Privacy Request
|
Premières impressions
Évaluation :
5
VERY friendly staff. Initially planning to rent just storage unit, but after meeting the folks decided to move our RV to this location too. Clean and well organized place.
Privacy Request
|
Premières impressions
Évaluation :
5
The service was excellent. Both of the staff members were very polite and helpful.
Privacy Request
|
Premières impressions
Évaluation :
3
I wasn`t aware that the $6,95 fee was a handling fee. When I complete the form I didn`t read the fine print. I should be highlighted in red. And, the Storage Facility should offer promotions???
Privacy Request
|
Premières impressions
Évaluation :
3
We had the storage unit reserved, but had to cancel due to a date change for our move.
Privacy Request
|
Premières impressions
Évaluation :
5
The employees at Storage at Summerlin were very helpful. If they weren't aware of a policy, they asked other associates who might know the answer. They were polite and prompt.
Privacy Request
|
Premières impressions
Évaluation :
4
good location. they don't provide locks.
Privacy Request
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.