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Gareth H
Customer Reviews for StoragePlus Taylorsville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Best location location for rentals and with outstanding customer service
JEFFREY HVery easy to rent and cheaper than other companies
Chandra OSupply the ordered dolly. We did not get the appliance dolly we ordered.
Richard WThe two people inside were so helpful and kind!!
Elizabeth BDifficult to find. I prefer person to person customer service but was just told to check it out online. I hated it. She finally helped me, only took her 5 min to have me out of there. When I return the truck, I'm told to do it online as well. For those who detest technology, making this method "for our convenience" our only option is ridiculous.
Amber SShe was very knowledgeable and customer experience was very good
Sione IWonderful receptionist
Ermina BWell lit, easy to find, well maintained.
Kirsten RThe staff went above and beyond to ensure my move was successful
Robert BEverything was great!
Ronald CThe person at the facility who gave me the keys was awesome. Very friendly and helpful.
Zachary MGloria was fantastic!!!
Stacy FDid not include all of my requests. Truck seem to need a maintenance.
JOSHUA KThey did not have the blankets or hand-truck that was ordered. I had to go to a different location to pick that up.
Jeff MDidn’t receive furniture dolly’s that I rented and was a big deal to get them from another location that I was directed to go to.
Johnny LI was originally scheduled to pick up a Uhaul at the Think Storage location in South Jordan but when we showed up, no one was there. We contacted someone from Uhaul and they attempted to contact them but still had no luck. The person we talked to at Uhaul was wonderful and quickly redirected us to another location. I'm extremely satisfied with Uhaul but am very disappointed with Think Storage.
Georgina AThat place is a rip off. She said I would be charged $5 per gallon so I was thinking that less than the current price. My bill indicates I was charged 2 gallons of gas for driving the vehicle 11 miles! I can send the receipt if you like. Total scam
Robert PI arrived at 12:30 pm, and the office was closed and locked. I had to leave my key in the dropbox and got charged an after-hours fee.
MELANIEJOY M......
Mark MLady did not clearly explain my reservation or give many options. No hard copy to me when requested after returning.
CHARLES MI used the mobile pick up and drop off because it was after hours. I struggled with the pickup and had to make calls to UHaul to figure it out. The equipment was clean, and drop off was easier than pickup. I would definitely recommend!
Sherry HI accidentally put the key in a different box, and I wonder if that happens often at that location.
ANALAINE MI did not receive the appliance dolly that I was charged for. I've tried reaching out to the emails available but haven't had it resolved yet
BRANDON EI was charged an additional 104$ AFTER i checked the truck in and was told everything was good to go. I filled up the gas and even turned the truck back in 3 hours early. Very disappointed and will NEVER use U-Haul or this place again. Penske all the way! Also, I am on the radio so this will 100 % get talked about and how bad it is.
Nicholas PI had problems with the check-out/drop-off process online.
teresa wMore for storage, barely room for trucks.
EVAN MI just had issues checking in the rental, my location was off on my phone I went into settings and turned it on and still didn't pick up my location, I couldn't continue with out it picking up my location, I think you should be able to manually, but even after turning it on I had to turn off my phone and restart several times. But other than that the service was exceptional, the pick up was quick and friendly.
Rachel BLocation is a little hard to find if you have never been there before. Perhaps better signs would help. Great place once your there and the staff was friendly and helpful.
Clifford BReturning the cargo van using my cell phone was a disaster. After trying several times I finally called U-Haul. After talking with 3 individuals I was advised to drop the key AND contract in the drop box. The process should be quicker and easier.
Linda JRemy and Katie are the best! Went out of their way to make the rental go smooth!
William MQuick friendly service
Mark JKatie and her husband were extremely helpful. They went the extra mile to make our move a breeze. Merci
Michael BGreat support.
Richard WNothing to add as was great experience. Will use same facility in future.
Joseph KGentleman at this facility was very helpful and made the return a quick and easy process.
Paula KThe staff there was incredibly accommodating and was very helpful and kind.
Marilyn EU-Haul could put in a lot more effort trying to make their online experience a whole lot easier and to make step-by-step guidelines as well as saving each and every image that is taken and uploaded to the so called "U-Haul App." Please try to hire better: 1. Employees - (Katie) 2. Managers - (Troy Jacobson) and everyone working at the location at the StoragePlus Taylorsville is a complete HELL HOLE! I feel they are uneducated, lazy, and they are flat out LIARS! I LOVED U-HAUL until I experienced this location and now I will NEVER EVER EVER EVER EVER RENT ANOTHER U-HAUL AGAIN! I will be writing a review to keep others away from the Taylorsville location at 5937 Traditions Ln. Please Please Please contact U-Haul Corporate and let Them know how extremely rude, unprofessional, stingy, complete penny pincher, fraud, inconsiderate, POS that Troy Jacobson is.
Christie JThis place is awesome! We got to use a brand new van for our move! 1st time I've never seen such a nice CLEAN place with great vehicles for rent when it comes to Uhaul. The gentleman helping us was ssssoooo friendly, had us rolling in tears from laughing, and so understanding when a rock hit our window and cracked it. (Buy the rental insurance) Overall, this business gets a 10+! GREAT JOB GUYS!
Joey Hput signs up where your at, had a hard time finding your location. and what was the 100 cash deposit for ? was finally waived, upon returning the truck in a different state? also, was a hundred dollars more then listed, trying to scam people ? i will be checking my bank account and see what's up, that's for sure
Shayla HEverything was excellent!
Tupouniua MGreat location and friendly service!
Kimberly EAwesome customer service. A plus.
jim dBy far the best experience I have had renting from uhaul. Friendly quick and professional. I was so taken by my experience I gave a 5 star review on Google.
Ryan GKatie was so friendly and helpful. I was so impressed with the service. Would 100 % recommend this location to others.
leanne lConvenient, fast and wonderful service at this location!!!
Debra VWonderful, nice and kind lady at the counter. Would love to do business with her again. Made us feel safe and well taken care of.
Jimmy SGreat experience, very friendly and helpful people helping me.
Paul LNada el servicio estuvo excelente. La persona en registration fue muy amable y me explico el servicio porque era mi primera vez usando este servicio. Excelente :)
Jose MEasy as could be, app worked well and plenty of space to park.
DANIEL KKatie was great. These guys run a fantastic facility!
Justin AGreat that they had what we needed available as it was a last minute rental, made the process super quick and easy for us! Friendly and very helpful service!
Keith SGreat experience! Very helpful and very professional. Friendly and well operated location.
grant lRemy is awsome to work with thank you for your help.
jason rWas super clean office with professional and helpful staff. Will definitely use them in future if have the need.
Adell VTruck was dirty.
Bonnie BThere was trash left in vehicle from previous drivers
Christopher RMy drop off location was closed on Sunday, but returning was still easy. And I didn't have problems with being overcharged. I just followed the easy instructions on my phone, took a few pictures of the condition I left the truck in and out the keys in the drop box. I'd rent from U-Haul again.
Kezia CThey left a message on my voice mail giving instructions for my Sunday return. They gave a phone number to call if I had any problems (which I did have). Unfortunately when I tried the number (3 times) it came up as not in service or disconnected. However, he did make a call when I went back on Monday and figured out what had gone wrong and was able to work things out with my truck return. I appreciated his professionalism.
Lisa WService was great. Truck was clean, and the gentleman explained everything to me as well as showed me. Thank you...
Darlene S