Customer Reviews for StorageBlue Baldwin Ave
(U-Haul Neighborhood Dealer)

432 évaluations

190 Baldwin Ave   Jersey City, NJ 07306

(201) 448-9271

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(201) 448-9271

190 Baldwin Ave
Jersey City, NJ 07306

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 10h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

The location wasn't opened during their posted hours of operation. I had to wait 20 minutes waiting for someone to arrive and open the front door. The air caused a 1 hour delay due to rush hour traffic.

John P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Atul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chirag J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah G. 
Évaluation :
1

Never go again

Annie B. 
Évaluation :
1

CHARGE THEM THE CORRECT AMOUNT DAMN.

Bebe F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amit B. 
Évaluation :
1

I need a dispute I did not return a uhaul July 12 2022 the date is very wrong its not fair I should pay for something I did not return on that date july12 2022

shaira C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beshoy R. 
Évaluation :
1

Van was extremely dirty both from and back. Miss trim and a big scrap was not documented. I reported it to customer service via email. And the clerk at the location but no one seems to care.

Paul D. 
Évaluation :
2

I returned to truck only to receive a phone as me to return the truck hours after I had already done so...? Also I rented a $10 hand truck and forgot to take it with me. When I called to make sure I wasn't charged for it the rep. told me he could not remove the charged and I would still be charged for it. SMH! As if moving was stressful enough.

Tondr C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deonna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ismail G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaheed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myrna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myrna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadira J. 
Évaluation :
5

Nothing. Thank you to Z for his wonderful service! More than appreciative! His energy is perfect. Thank you again!

Rashanna C. 
Évaluation :
4

Very easy transaction

Jelani B. 
Évaluation :
5

it was good

KEITH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amauris B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen D. 
Évaluation :
5

I love this location. Excellent customer service.

Melony C. 
Évaluation :
5

Take Debit cards or cash

Jauwyince F. 
Évaluation :
1

Incorrectly charged by the agent for utility dolly, furniture pad, and safe move which I never asked for, and wasn't even provided in the truck. I originally booked for 15' truck. When I went to pick up, the agent was on break and returned after 30 minutes. Then I was told they don't have the 15' truck and gave me 10' truck instead. To put the cherry on top of overall horrible service, they incorrectly charged me for stuff that wasn't even provided. I was told I would get a callback regarding the disputed charges, but never got a call either.

Asad K. 
Évaluation :
2

People who work there should be on time and not yell that they'll be late 20min! I don't have extra time to wait.

Boban P. 
Évaluation :
5

Everything was good

Corey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maribel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME R. 
Évaluation :
4

Extend Sunday business hours

PATRICIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEF R. 
Évaluation :
5

The customer service agent Nelson was excellent and very professional

MAKIYU S. 
Évaluation :
2

The person working the front desk was no where to be found at pick up and drop off.

ANTHONYR II G. 
Évaluation :
2

I felt I was over charged overall

Jose S. 
Évaluation :
4

Efficient, convenient, kind and simple.

Mike T. 
Évaluation :
5

I am happy with my rentals however, this trip 30 minutes into my drive I brought the passenger window down and it would not go back up. So I drove on the expressway for 25 miles in 22 degree weather before i was able to bring it back up. Then for the next 28 days I had No window. Also I was given the Van with No windshield fluid during snow Flurries, not good and would expect some kind of discount seeing how I have rented multiple times for extended periods of time. Other than that I am completely satisfied. I'm not a complainer. The staff is Fantastic...

Matthew O. 
Évaluation :
5

The woman who worked at facility was very nice. Super efficient!

Jeff C. 
Évaluation :
5

Everything went great and even was able to be accommodated for picking up late thank you for everything

ALAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA R. 
Évaluation :
5

Doing drop off in other locations.

MayelinJ L. 
Évaluation :
1

The worst service ever

Anas A. 
Évaluation :
5

The service is fine and the customer service representative was very helpful please continue to do the things you're doing and enjoy your New Year and have a great Christmas

MACELLIES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dymond W. 
Évaluation :
1

My vehicle wasn't ready at the designated pickup time (10am) which delayed my moving and ultimately made my experience a poor one. The young lady at the desk was very friendly and helpful though. When I came back after 12 the truck was ready. She explained all the necessary info regarding the rental.

Naheem K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARELIS A. 
Évaluation :
3

Have a representative walk the customer around the car to confirm gas, mileage and marks around the truck.

MARSHA N. 
Évaluation :
1

Cheated me and charged me $25 CDW when I had explicitly opted out of it. Kept me on hold for 45 mins on the phone. Will not rent another UHAUL ever.

MOHAMMED TAREQUE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristan B. 
Évaluation :
5

Great experience and excellent customer service!

Migdalia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot S. 
Évaluation :
5

The vehicle was a bit damaged on pickup especially the passenger door couldn't use it for the duration of the rental. Otherwise everything operated as it should.

Moe E. 
Évaluation :
5

Everything and everyone was excellent 😄

Frank F. 
Évaluation :
3

I have rented equipment from this location twice and every time I have received extra charges due mainly to not processing the return promptly and in your presence. The extra charges were returned of course after contacting the U-Haul regional manager. I will never get anything from this location.

Mohammad G. 
Évaluation :
5

The customer representative Jackie at this location was extremely helpful and very pleasant.

EVELYN C. 
Évaluation :
5

Very helpful and informative at the Baldwin Location easy process thanks!

Denilia F. 
Évaluation :
5

I was pleased. Everything worked well.

ELLENLAURA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gowri Shankar P. 
Évaluation :
1

I got a flat tire, besides that, I changed the tired and then they told me that I have to pay for the tire even tho I fixed myself they said the insurance doesn't cover that, really ? TERRIBLE

Melissa O. 
Évaluation :
4

FIRST...to make sure to clean, mop, and sanitize the entire interior, the vent, and including the back merchandise transporting/loading area of your vehicles before renting them out to the next paying customer. The cargo van I'd received was filthy inside. It had used tissues in the cup holding area, also thrown (note...we didn't see these tissues until way later after the window visor fell back there) in the back of the driver's seat, plus two balled up used tissues were in the back transporting area. There was also a sticky spill (maybe from soda/juice) down from the dash board, and cup area straight into the driver's side floor gas pedal area. The entire driver's, plus passenger's area had brownish gray dirt including the same dirt inside the back, and the dash board was a bit dusty. We also couldn't use the air conditioner because of the dirty dusty stale air freshner smell omitting from it. The vents, plus the car should have smelled of a clean disinfectant. We had to rush in order to make a deadline time before the person we needed to meet left with our keys. However, we were shocked by the unclean van we received because its still "Covid" where everything should still be thoroughly sanitized. Eitherway we shouldn't had to deal with an unclean rental with also discarding someone's nasty balled up tissues left behind. Please, if you're aren't going to sweep out, nor mop out dirt from your vehicles, at least look around for and toss out "Nasty Used Tissues", plus garbage, and scrub up sticky spilled liquid. especially from the driver's area. Remember Covid still exist! The next customer From: Patricia Williams #82862431

Patricia W. 
Évaluation :
5

The clerk was great!

Dominick G. 
Évaluation :
3

It was unclear to me when the vehicle needed to be returned. I feel like I was given inaccurate information and therefore returned the van earlier than necessary and lost the precious time I could have had for my move.

AMIE C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andriy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YENSEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abubaker M. 
Évaluation :
5

Nothing everything was prefect

Fritznel C. 
Évaluation :
3

The pick up experience could have been better if the attendant at the counter would have been more attentive. No basic information was given, unless the question is asked.

POOJAN P. 
Évaluation :
1

I was waiting for so long time for pick up the car, because the guy wasn't there and no body knows about my reservations

RONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Everything worked out extremely well for us

DARREN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Somesh B. 
Évaluation :
5

Exellen people to work with

Paul K. 
Évaluation :
4

The location was great because they're a separate supplier. U-haul, on the other hand, is utterly horrible. From the booking to the customer service to the absolute lack of professionalism. I'm surprised the company is still in business. DO NOT rent from them.

Elchin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gianny F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian P. 
Évaluation :
1

The truck I reserved was not there when I arrived to pick it up. I had to wait one hour for the truck to get there. I had a strict timeline for my move and this completely ruined the rest of the day.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
3

I have spoken to my attorney regarding being over charge for the use of the truck, I was over charge, I didn't have the truck out the entire four hours, and to charge my credit card, $85.00.

Loretta W. 
Évaluation :
5

Nelson was great. He was able to help us when the uhaul reservation system went down. He went above and beyond. Merci.

mahabub H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARTINE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
3

Hello, The truck I rented was in awful condition, mechanically and structurally. The gas tank only had enough fuel to travel 28 miles, and your authorized dealers don't have the ability to help customers in a manner that fosters goodwill and customer stickiness. The U-Haul manager responsible for ensuring your authorized dealer's integrity (s) isn't doing the job you are paying him/her to do. Jackie and the young man you helped me with were excellent. If it had not been for them, the rating would have been poor. Thank you, Rennard

Rennard S. 
Évaluation :
3

Make sure you check gas before billing someone who filled it above line

STEVEN O. 
Évaluation :
5

Ashley was very friendly and helpful

Deven C. 
Évaluation :
4

The pictures of the van compared to the van itself were way off. I needed to dispute most pictures because the condition of the outside of the van did not match the pictures.

Reinaldo C. 
Évaluation :
1

Not charge them 40 dollars to fill 1/16th of a tank when you can't tell the difference by using just your eyes.

JESSICA G. 
Évaluation :
5

Merci

Freeda N. 
Évaluation :
5

Associate at the desk was very friendly and informed. Easy to get truck and return.

Michael T. 
Évaluation :
3

I don't think it was wise to charge me for one more day because I was late by 2 hours, I dropped it at 2:20 pm, not 5 pm on Sunday. Other than that everything was great!

Sabegh Singh V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Surrena S. 
Évaluation :
4

The location and associate that assisted me were great, what I didn't enjoy was confirming my pick up and getting a message saying I had to bring the vehicle back in one hour when I reserved it for 6 hours in advance, thankfully the associate at Blue was kind enough to help me out, Uhaul made a stressful situation even more stressful, given that it's basically the only service that's most available, I guess it's okay to be unprofessional and overpriced.

Elisa E. 
Évaluation :
1

The customer service was heavily waning. The location was set to open at 8:00, (1HR later than other locations in the area). The staff was unfriendly and seemed inconvenienced by my presence when they decided to open the doors at 8:05. They spoke in mumbles & were unable to make eye contact. All in all it was disappointing & left much room for improvement.

Graham S. 
Non les évaluations ont été soumises pour cet établissement.

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