The location was great because they're a separate supplier. U-haul, on the other hand, is utterly horrible. From the booking to the customer service to the absolute lack of professionalism. I'm surprised the company is still in business. DO NOT rent from them.Elchin A.
Customer Reviews for StorageBlue Baldwin Ave
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Gianny F.
Le client n'a pas laissé de commentaire.JASMIN T.
Le client n'a pas laissé de commentaire.Christian P.
The truck I reserved was not there when I arrived to pick it up. I had to wait one hour for the truck to get there. I had a strict timeline for my move and this completely ruined the rest of the day.Michael W.
Le client n'a pas laissé de commentaire.Kevin R.
I have spoken to my attorney regarding being over charge for the use of the truck, I was over charge, I didn't have the truck out the entire four hours, and to charge my credit card, 85,00 $.Loretta W.
Nelson was great. He was able to help us when the uhaul reservation system went down. He went above and beyond. Merci.mahabub H.
Le client n'a pas laissé de commentaire.MARTINE F.
Le client n'a pas laissé de commentaire.Robert J.
Hello, The truck I rented was in awful condition, mechanically and structurally. The gas tank only had enough fuel to travel 28 miles, and your authorized dealers don't have the ability to help customers in a manner that fosters goodwill and customer stickiness. The U-Haul manager responsible for ensuring your authorized dealer's integrity (s) isn't doing the job you are paying him/her to do. Jackie and the young man you helped me with were excellent. If it had not been for them, the rating would have been poor. Thank you, RennardRennard S.
Make sure you check gas before billing someone who filled it above lineSTEVEN O.
Ashley was very friendly and helpfulDeven C.
The pictures of the van compared to the van itself were way off. I needed to dispute most pictures because the condition of the outside of the van did not match the pictures.Reinaldo C.
Not charge them 40 dollars to fill 1/16th of a tank when you can't tell the difference by using just your eyes.JESSICA G.
Associate at the desk was very friendly and informed. Easy to get truck and return.Michael T.
I don't think it was wise to charge me for one more day because I was late by 2 hours, I dropped it at 2:20 pm, not 5 pm on Sunday. Other than that everything was great!Sabegh Singh V.
Le client n'a pas laissé de commentaire.Surrena S.
The location and associate that assisted me were great, what I didn't enjoy was confirming my pick up and getting a message saying I had to bring the vehicle back in one hour when I reserved it for 6 hours in advance, thankfully the associate at Blue was kind enough to help me out, Uhaul made a stressful situation even more stressful, given that it's basically the only service that's most available, I guess it's okay to be unprofessional and overpriced.Elisa E.
The customer service was heavily waning. The location was set to open at 8:00, (1HR later than other locations in the area). The staff was unfriendly and seemed inconvenienced by my presence when they decided to open the doors at 8:05. They spoke in mumbles & were unable to make eye contact. All in all it was disappointing & left much room for improvement.Graham S.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.AMBER L.
Le client n'a pas laissé de commentaire.Daniel M.
I received great assistance and the process was easy and seamlessChristina G.
Back of Van was dirty. They need to do better inspections before releasing to the next customer.Ann K.
Le client n'a pas laissé de commentaire.Deepak F.
Well, U-haul - you are crooks! I booked a van and it was 19,99 $ on the website plus fees and insurance. But not when it came to the actual bill! Now I came to find out that it's 119 $per day! It's a rip off! Never again I'm going to book you guys. I'd rather find someone else. And I'm ok to pay a more expensive price! But NOT when it's done like that - I drop off the van and you just charge me afterwards! Oh the agent who was on duty should be paying more attention. We reported wrong mileage on the van BEFORE we left and he didn't even bother changing it, so you guys charged me for the miles that I didn't even drive! Crooks!Alla M.
Not this location for sure very bad experience......Raheem M.
I agree with the price online it was shown about 33 $dollars and in office told me the price i about 38 dollars so it the tax more than 25 % have you please explaine to me because no one has any explain thanksAhmed M.
Le client n'a pas laissé de commentaire.Ambria D.
Le client n'a pas laissé de commentaire.Shaswat P.
Vehicle was not in a good condition and we were charged exorbitantly in the final bill. Please contact me for more explanation.Niranjan K.
Le client n'a pas laissé de commentaire.Octavia L.
Horrible experience. Doubled-booked at pickup. Had issues with return. Ended up having billing errors that has yet to be fixed by manager. Overall terrible experience.Ting L.
Le client n'a pas laissé de commentaire.Victor H.
the truck was not very clean. I was concerned about the sanitation.russell H.
I dont say nothing but excellent.Stay as good to your client and friendly..thanks a lot.Stanley S.
Van smelled like smoke. Person at the desk told me the system was down and to use the Uhaul app.bhavin P.
Le client n'a pas laissé de commentaire.Tara J.
Very professional .., and quick to respond to last minute bookings..Christopher M.
Everything was very clean and my transaction was handled promptly and professionally.Ann K.
Customer service could be a little bit better but overall not terribleEric F.
Overcharged on receipt for add-on items I never used or rented. Uhaul site availability also wildly inaccurate.MARC G.
Communicate to your customers when you are going to release their reservation. Also, clearly communicate that the tank needs to be re-fueled upon return. The service at Storage Blue in Union City and Jersey City was horrendous. I would never rent a U-Haul from either of these locations again.anna marie A.
30 $service fee on top of the gas cost for missing the re-fill requirement by such a tiny amount is ridiculousDan Z.
You guys charged me 280 $for damage that I didn't do. Ridiculous!!! I didn't hit anything. The damage on the vehicle was there when I picked it up last Saturday. Such dishonest people. I drove the vehicle back and the lady just said you'll get a receipt in 30 minutes. No walk thru to inspect the vehicle...nothing!!! I even filled up the gas past the 3/4's mark! I thought that was it...next thing I know is that I get a +280 $charge for damage. You guys are dishonest. Will never use U Haul again.SAMUEL E.
Le client n'a pas laissé de commentaire.Raphael P.
Le client n'a pas laissé de commentaire.Jacqueline T.
The employees at this location need to be trained or fired for submitting false information to generating revenues. I rent a 15' truck; I went twelve miles (Mileage out 77,706, Mileage in 77,718) I put 10,00 $ gas in the truck within the twelve. The manager and employees wrote down I used 7 gallons of gasoline and charged my CC. I had to call U-Haul twice to resolve this matter. I went back to the location and talked to the manager; base on his answer, I have a feeling they been doing this for a while, and the customers just not realizing that the shitty business practice. I will never go back to this location again.Lendon D.
Le client n'a pas laissé de commentaire.Lyndon M.
Have a key drop locationChristian O.
Le client n'a pas laissé de commentaire.Jorge I.
Front desk staff: awesome. Phone staff: awesome. Both picking up equipment and dropping it off were smooth, easy, and fast. That said, I arrived for each with absolutely no line at all, which makes a difference. Either way, they were rad.Chuck S.
Le client n'a pas laissé de commentaire.Chirag S.
The agent was so very kind and helpful. I was confused about the key retrieval and she made me feel like a normal customer and not an idiot all while been courteous and smiling. I'll definitely return.Ronald R.
Alex from U-Haul was wonderful. She was extremely helpful and accommodating. Very friendly.Christina Z.
Rental equipment was fine, but I was charged CDW even though I didn't ask for it or was quoted it when making my reservationCraig D.
Le client n'a pas laissé de commentaire.Kunal W.
Alex was very responsive and proactive in making sure we had the right check in and check out information due to COVID hours. Merci!Yanyi L.
Le client n'a pas laissé de commentaire.Mathieu P.
The amount of hoops to jump through for approval on pickup was ridiculous. I spent 30 minutes outside trying to get through the process. Pads I ordered were not present in truck upon pickup. Location was using pictures of truck to verify condition that were clearly months out of date (trees in picture were completely bare, taken in winter). Overall unacceptable. Will be contacting customer service MondayKevin S.
Le client n'a pas laissé de commentaire.Raphael P.
U-Haul self checkin online doesn't work. Friendly staff at location.Jacquelyn D.
The check-in process was horrendous. Due to COVID-19 I opted for a self check-in. I kept having to reenter my information multiple times, only for U-Haul to say that my info needed a 3rd form of verification. I selected to have a referral of mine called. This person was sitting next to me and U-Haul kept saying they called the person but no phone call was ever received. Finally after about 15 minutes the phone call that lasted maybe 10 seconds happened. This process was so inefficient and the customer service reps I spoke to seemed to lack knowledge about how to handle the process. I'm very disappointed in how this experience went and will not be using U-Haul's services ever again.Lindsey B.
The customer service was outstanding. Very pleasant experience, and I would definitely recommend others!Craig T.
Le client n'a pas laissé de commentaire.Christian O.
Was give incorrect mileage rate dhring pick up and aggressively denied a fair conversation dueing return stating â€œwe're just a storage service, take it up with UHaul!!â€Vrushabh L.
Le client n'a pas laissé de commentaire.Angela H.
Le client n'a pas laissé de commentaire.Shakeema H.
Good customer service from employees, but the system would not let him use the info that I entered online so everything had to be readded.Robert C.
Good Customer Servicestanley E.
Le client n'a pas laissé de commentaire.rori G.
Le client n'a pas laissé de commentaire.Kishore L.
Le client n'a pas laissé de commentaire.harry P.
Le client n'a pas laissé de commentaire.Shreya K.
Tell to your employees be nice to the costumer and pay attentionnoel V.
None of the extra equipment requested was readily available. I had requested 1 order of furniture pads and a furniture dolly and when I checked the truck it had neither. I was advised that they "were busy" and had run out of furniture pads. As for the dolly I was pointed to a spare sitting in the office. The truck itself was disgusting on the inside. So much for the "cleaning" fee as there was a layer or dust, dirt, and other dry "stuff" caked onto the bed of the van I rented. I ordered the furniture pads to protect the furniture that I was moving. Local employees: make sure that renters clean the damn vans. Employees had no sense of urgency or customer service.Jeffrey M.
Stop charging for over charhing for the vehicle after we have brought it back to the gas gage we left it I was charged 6 for nothing Ms. Brookspatricia B.
Le client n'a pas laissé de commentaire.Carolyn O.
Le client n'a pas laissé de commentaire.sherif A.
Le client n'a pas laissé de commentaire.Harshil S.
Le client n'a pas laissé de commentaire.Christopher M.
Love uHaul, however the van that I rented was not full in gas when i picked it up, there was an oil change alert, and also the drivers window was getting stuck half of the time when opening/closing it.Berin I.
Le client n'a pas laissé de commentaire.annette B.
Vehicle seemed maintained however it was fairly dirty inside and out. Had a bad smell. Also the sales clerk was not too friendly.Michael W.
The van was far from an acceptable condition upon pick up. As much as I didn't want to help by cleaning the van, I had no choice as I was moving a full bedroom, bed, etc. being extremely disappointed is an understatement.Justin K.
Le client n'a pas laissé de commentaire.Timothy K.
I have had to move many times throughout my life. I have had to use U-Haul's services most of the times I have had to move, and, unfortunately, I have experienced some sort of issue with my reservation almost every single time I did. Sometimes, my particular vehicle had not yet been returned by the previous renter, forcing me to rent another, more expensive vehicle which did not fit my moving needs. Sometimes, the vehicle was not available at all, forcing me to rent another vehicle from another company -- all at the very last minute, costing me hundreds of dollars more. When such an incident happens, in addition to the cost, I have had to suffer additional, unnecessary stress and the waste of precious time for the inconvenience. When these incidents occurred over the years, I was lucky to even receive an apology at the time from the U-Haul agents I dealt with - normally giving me little more than a curt: "Your truck and/or equipment is not available. You can come back tomorrow or deal with it some other way." (Responses like that one - yes, pluralized - were always exceptionally helpful solutions. I could just leave my belongings in the street in the meantime just to see if my truck and equipment would be unavailable again.) While my experience with this particular rental was not as extreme as before (insofar as my truck was actually ready when I arrived), I still had to endure the hassle of dealing with my reservation for furniture pads and furniture dolly not being available for my rental. The agents at StorageBlue were kind enough to secure the equipment free of charge for me at another rental facility; however, I still had to endure the hassle of making my way over to the new facility, wait for an agent to hear me re-explain my case, then fight traffic on the way back to my original facility to pick up my hired moving help. All this extra hassle caused a significant delay in my day's plans. I was lucky enough to learn that the hired help would not charge me extra for the delayed start; however, not all moving companies can be as accommodating - assuming that I was even able to get back with the equipment at all. While I was loading my truck, there was even some debris and other items left behind by a previous renter inside the cabin. It was as if U-Haul had not even trained its staff to ensure that its vehicles were ready for the next user. I am seriously dissatisfied with the service that U-Haul has provided to me over the years. This particular incident was little more than the icing on the cake. I see no logical reason to recommend U-Haul's services to anyone.Edwin V.
1)By asking the staff to be polite. 2)Teach them how to use the u haul site 3) teaching them the essence of time and making them understand "your time may not be valuable, but my time is valuable so don't waste my time" 4)checking the trucks after return, Renting a truck with a tail lamp and mirror broken,is not a good way to keep in business----unless you want to be out of business soonvinay kumar B.
Check dash lights, oil change light was on. Front of van was muddy and there was trash left in the door.Sara P.
Le client n'a pas laissé de commentaire.LIsa A.
Le client n'a pas laissé de commentaire.Christopher S.
The original fuel amount of gasoline in the vehicle stated on the contract did not match the actual amount which was less. Nevertheless, not a big deal.Judy Y.
Make sure the tires have air and have your representatives smile. They were efficient but not friendly. Good morning how may I help you? Thank you for choosing u-haul have a good day. Little pleasantries can go a long way.Lisa D.
Le client n'a pas laissé de commentaire.Tonya W.
Le client n'a pas laissé de commentaire.Anthony S.
Pay more attention on what you guys rent. I was charge for items I didn't want.Martin G.
Le client n'a pas laissé de commentaire.Ganesh N.