Customer Reviews for Storageblue Coles St
(Concessionnaire U-Haul dans le voisinage)

367 évaluations

315 Coles St   Jersey City, NJ 07310

(201) 420-8150

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(201) 420-8150

315 Coles St
Jersey City, NJ 07310

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitrii D. 
Évaluation :
5

From my first contact to my last, Johan was incredibly kind, understanding, honest. It's one of the best Uhaul experiences I have ever had over the many years I have used UHaul services.I would highly recommend him to anyone!

MARGARETJEAN E. 
Évaluation :
5

I was charged 7,00 $ for dolly which I did no take with me. The employee said he was not able to take off bill but to notify uhaul. He put in notes on my bill. Can you please credit my cc 7,00 $. Thank you,

DENNIS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Weixing L. 
Évaluation :
5

very proficient and friendly, made it easy

EDWARDSERIAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucita P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael C. 
Évaluation :
4

more lighting at night in the parking area. since it's a desolate location, it can feel unsafe to some.

Jose M. 
Évaluation :
5

Servicio excelente y recomendado gracias

Miguel S. 
Évaluation :
5

Quick and easy of if one use the phone app

William S. 
Évaluation :
3

The tire pressure was low and the car was dirty. But the pick up and drop off experience was a breeze.

SVETLANAJOANNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA R. 
Évaluation :
1

I needed my rental truck before the store opened and they forgot to put my keys in the lock box. This messed up my entire day as it caused me to be late at both buildings where I only had reservations for the elevators at certain times.

Luke F. 
Évaluation :
1

Employee was rude and unwilling to speak with me about the price. Had not told me how the pricing structure would be before I rented the van and also did not mention where to leave the van keys. Terrible experience.

FELIPE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jahi M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanjith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY A. 
Évaluation :
1

Have the rental ready for customers to pick up

Juan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
1

I booked moving blankets, they were not inside the van, so now my furniture is all damaged, which completely defeated the point of moving it with me. Secondly, doing the out of hours check-in was a nightmare - I had already completed "online check-in" but then you have to do it all over again to open the van. The app is buggy, I had to take like 50 different pictures of everything from my my face, to my driver's license, to a second form of ID. Couldn't get approved, app crashed, tried about three or four times the complicated process. Had to wait in the freezing cold to speak to someone. Took forever, finally got approved. Then had to take more pictures when dropping off of the inside of the van, the fuel gauge etc. All in all, not a great experience.

Victoria B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
1

They didn't have the dollies available in my reservation despite me calling ahead twice and them mentioning they would keep it for me. The guy at the rental facility was nothing but rude and least helpful about our reservations

MALVIKA J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eleonora M. 
Évaluation :
3

Definitely need to make sure the cars are clean, there was left over food in the front of the car, wasn't very nice but luckily we had to go a short distance

Justin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy A. 
Évaluation :
2

Truck was not ready for 7am reservation time and I had to wait until the location opened at 9am. When I told the employee working there that I was supposed to pick up the truck at 7am he replied "I don't know how you were going to do that."

Matthew K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kishore M. 
Évaluation :
1

My dollys were not in my van and my keys arrived late. I also got charged 50 $more than what my quote said.

Samuel W. 
Évaluation :
5

The uhaul was pretty clean the previous person must have had a pet because the seats had fur on them but the cargo area of the van was clean. The woman that took care of my reservation was very friendly, efficient and had me set up and on the road within minutes! Great experience all around!

Dorothy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison C. 
Évaluation :
5

Awsome!

David C. 
Évaluation :
4

Probably due to Covid-19 certain office staff was not available and there was a delay opening the office on 7/11. Positive Feedback: I would like to praise Rick from StorageBlue who went out of his way to enable me to drive out with the rental truck even though the facility was not fully opened. Negative feedback for U-:Haul: while waiting online chat with a customer representative from U-Haul did not work, there was no response.

Thomas J. 
Évaluation :
5

Maria was AWESOME! Tried for a van but the box truck suit our needs anyway. Great location and happy with being able to drop off later in the evening.

CHASTITY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anne B. 
Évaluation :
5

This was the easiest U-Haul pickup I've experienced.

John A. 
Évaluation :
3

My dolly that I rented was missing when I opened the U-Haul at my destination. Additionally, there was some trash left in the back of the van from them previous user indicating it was not cleaned before being rented to me.

Gabriella V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor V. 
Évaluation :
5

All went well once I received the truck. We made an in person reservation on Sunday for Wednesday. When I arrived Wednesday , they knew nothing of my reservation.

Scott W. 
Évaluation :
1

The truck wasn't cleaned. Nothing was explained to me in regards to charges, they just took my CC and sent me off. When charges came it was nothing like what I had reserved for. My husband got the exact truck for the exact time period from the Tonnele location and he was not charged as much as I was. He had two extra equipment rentals on top of it.

Joya N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kamyar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominic B. 
Évaluation :
5

Easy, amazing amazing customer service, and affordable!

Kelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

It was tricky finding the box to drop of the key. Maybe there could be a picture with the location of the drop off box.

Rober S. 
Évaluation :
1

i went there and could not pick up my vehicle. I talked to the staff and he said that my rental is only in town even though mine was a one way rental. They canceled my reservation and arranged a new vehicle. Charged twice, didn't get a refund for the canceled one. Terrible. So expensive. Hidden fees.. MAKE IT A FLAT DAILY RATE!!!

Nur O. 
Évaluation :
1

I was charged more than double what I was quoted. Drop box is hidden.

Lisa Davis D. 
Évaluation :
5

I read so many bad reviews on Uhaul places around the Jersey City area. So I just picked one. I went in, without a reservation, and was out in under 15 minutes with a truck and a dolly.

adam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terrence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

helen D. 
Évaluation :
3

I was attempting to return the U-Haul online and the location check in was down and was not allowing me to return the U-Haul as i normally would.... because if this I was charged 20 $

Christian L. 
Évaluation :
5

My transaction went very smoothly from pickup to return!

michael D. 
Évaluation :
3

I took the time to photo my license, fill out forms, etc. online before arriving at the location but had to do it all over again once I got there. Big waste of time. Also, the cargo vans are obscenely overpriced.

CHRISTOPHER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fletcher R. 
Évaluation :
1

The representative didn't mention the 20$ extra charge for returning the vehicle after-hours when he was explaning how it works and where to drop the keys. I can't help but feel like the information was intentionally left out to get an extra 20$. Not happy with my experience at all.

Farshad F. 
Évaluation :
3

We only traveled 8 miles and ended up having to purchase 6 gallons of gas due to the person who had the truck before us. That was disappointing, otherwise the experience was fine.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa C. 
Évaluation :
4

I was very disappointed when the van arrived to my home, dirty on the inside from prior use. I had to sweep the van before loading it. The location is very convenient and the driver told me the Sales Associate was very nice.. I am suggesting a U-Haul sign be placed at the entrance of the business.

omarie H. 
Évaluation :
5

Good representative at desk

Christian J. 
Évaluation :
5

Call a day ahead to make sure the truck requested and supplies ordered are at the facility. Very helpful staff, but not a full service facility.

Nils D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt M. 
Évaluation :
5

Include a trailer with a jet-ski on it.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm S. 
Évaluation :
5

Rep was fantastic. Location is great for going into the city. Je la recommande fortement.

Anthony G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jung Y. 
Évaluation :
5

I was helped by Walt (phone number: +1 (862) 777-0485) via Uhaul customer service. He had called me in the morning to let me know that they had to change my pick up location because the previous driver was unable to return the truck on time. I let him know that that location was far from public transportation for me and he was able to get a truck to my original location for the same time. He was extremely helpful and polite, and overall a great employee!

Joshua H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carla M. 
Évaluation :
3

Truck was delivered dirty with a dead rat in the passenger side door and an odor

Brittany G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carla M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nakira B. 
Évaluation :
3

Store does not open until 9,15a. Moving accessories are limited.

Barry G. 
Évaluation :
5

The gentlemen that help me out was very professional he was very understanding Thanks UHaul

Rose C. 
Évaluation :
5

Great customer service! I had reserved the cargo van online, it was a easy pickup and drop off! Would definitely use this location again and recommend them!

Lisa K. 
Évaluation :
5

Great location needed a last min rental and they had just what I needed the guy in the front desk was very nice and gave me all the information I needed, the rental was in great Condition nice and clean and it was easy to pick up and drop off also love that they were open on Sunday until 6pm definitely will rent from them again

Erika T. 
Évaluation :
4

Tell customers the correct pickup time. Agent told me i could pick up van at 9am only to get an email that I couldn't. Calls within posted hours went to voicemail with no call back. Poor customer service at this location

bernard T. 
Évaluation :
2

i Was asked to show up 15 minutes early to pick up my truck at noon. When I got there my truck was still being rented and I had to wait until 12:30 for everything to be ready. With a tight timetable to move from my apartment this was an inconvenience. I also still haven't received a receipt. When will I receive this ?

Jim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suraj V. 
Évaluation :
4

THE SEVICE WAS GOOD AND I COULD COME BACK FOR ANOTHER DAY ,THKS.,GEO

george S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar X. 
Évaluation :
5

Great experience, Roberto was amazing and everything went as smooth as it can get.

Jorge D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carla M. 
Évaluation :
5

Awesome experience, fast, clean and friendly!!!

aissa R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jalmir W. 
Évaluation :
1

Go out of business.

Roland R. 
Non reviews have been submitted for this location.

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