Customer Reviews for Storageblue Coles St
(Concessionnaire U-Haul dans le voisinage)

409 évaluations

315 Coles St   Jersey City, NJ 07310

(201) 420-8150

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(201) 420-8150

315 Coles St
Jersey City, NJ 07310

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Not cheap

Yiming L. 
Évaluation :
5

The customer representative that took care of us this morning was amazing. She is the definition of excellent customer service and did so with a huge smile.

Courtney P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robinson P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
3

the person on the counter was not helpful when i had a problem.

Gurcan D. 
Évaluation :
5

Employees were really helpful and kind

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Great service from Kimmy and overall a great experience.

Nicholas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raysa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige B. 
Évaluation :
5

Ashley in jC storage is blue is great to work with

tommy H. 
Évaluation :
5

Ashley at the counter was great to work with

tommy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YOHANN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian S. 
Évaluation :
5

Overall pleasant, professional experience.

ROBERT S. 
Évaluation :
5

Amazing service and very easy

MHD KAREEM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Service amical

LEI S. 
Évaluation :
5

Fantastic service, fast, friendly and efficient.

Ryan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chiragkumar P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amlan G. 
Évaluation :
3

I had an issue with returning the car. Also not sure how safe it is, as the gate was opened. When I returned the car it was after hours and I had to log in thru the web to close the order but couldn't. I waited over 45 minutes & no helped - called 4 times. Finally I dropped off the key & had to call the next day to close out the account.

JULIA U. 
Évaluation :
5

The representative was amazing, super helpful, respectful and and very knowledgeable.

ANNETTE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY R. 
Évaluation :
1

I was charged with fuel charges = $11 (2 Gallons). Does 15 miles really consume 2 gallons? And the fuel tank was not even full when I started the trip. That's disappointing!

Chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALANESAU R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL Y. 
Évaluation :
2

Location did not have the furniture pads I had reserved (didn't have any at all). Would have used a different location had I known they were unavailable.

PATRICK S. 
Évaluation :
4

The manager at the location who helped me was great, but the truck was dirty, half fueled, and generally in poor condition.

Paul V. 
Évaluation :
5

Tune up vehicles

KIM M. 
Évaluation :
4

When I went to check in with my phone, I was a little late due to traffic and so I had to go inside the location to ask for assistance from the office. They said I had been booted out of the system, and they had to help me do the check-in process. It would have been unfortunate had the office already been closed. Additionally, when I returned the U-Haul, I was again supposed to do an online return -- they system was not working for me so I just had to leave the UHaul there and put the keys in the drop off box. I wish that process had been more clear -- did I have to do anything on my phone? Was the system just not working? Sort of confusing. Overall, besides the online / phone hiccups, the process of getting and returning the UHaul was easy.

ALEXIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL V. 
Évaluation :
3

The location itself was fine. Basically what you expect, however the uhaul app is terrible. Don't use the app the pick up and drop off, use the actual website

Danelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
5

Great location, friendly staff, and very convenient self drop off. This was so helpful because my move ran long and I had the truck after business hours. When I called to ask about drop off, the gentleman on the phone was very helpful and friendly. Will def use StorageBlue for future moves!

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siva Krishna S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUI Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitrii D. 
Évaluation :
5

From my first contact to my last, Johan was incredibly kind, understanding, honest. It's one of the best Uhaul experiences I have ever had over the many years I have used UHaul services.I would highly recommend him to anyone!

MARGARETJEAN E. 
Évaluation :
5

I was charged $7 for dolly which I did no take with me. The employee said he was not able to take off bill but to notify uhaul. He put in notes on my bill. Can you please credit my cc $7.00. Thank you,

DENNIS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Weixing L. 
Évaluation :
5

very proficient and friendly, made it easy

EDWARDSERIAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucita P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael C. 
Évaluation :
4

more lighting at night in the parking area. since it's a desolate location, it can feel unsafe to some.

Jose M. 
Évaluation :
5

Servicio excelente y recomendado gracias

Miguel S. 
Évaluation :
5

Quick and easy of if one use the phone app

William S. 
Évaluation :
3

The tire pressure was low and the car was dirty. But the pick up and drop off experience was a breeze.

SVETLANAJOANNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA R. 
Évaluation :
1

I needed my rental truck before the store opened and they forgot to put my keys in the lock box. This messed up my entire day as it caused me to be late at both buildings where I only had reservations for the elevators at certain times.

Luke F. 
Évaluation :
1

Employee was rude and unwilling to speak with me about the price. Had not told me how the pricing structure would be before I rented the van and also did not mention where to leave the van keys. Terrible experience.

FELIPE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jahi M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanjith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY A. 
Évaluation :
1

Have the rental ready for customers to pick up

Juan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
1

I booked moving blankets, they were not inside the van, so now my furniture is all damaged, which completely defeated the point of moving it with me. Secondly, doing the out of hours check-in was a nightmare - I had already completed "online check-in" but then you have to do it all over again to open the van. The app is buggy, I had to take like 50 different pictures of everything from my my face, to my driver's license, to a second form of ID. Couldn't get approved, app crashed, tried about three or four times the complicated process. Had to wait in the freezing cold to speak to someone. Took forever, finally got approved. Then had to take more pictures when dropping off of the inside of the van, the fuel gauge etc. All in all, not a great experience.

Victoria B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
1

They didn't have the dollies available in my reservation despite me calling ahead twice and them mentioning they would keep it for me. The guy at the rental facility was nothing but rude and least helpful about our reservations

MALVIKA J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eleonora M. 
Évaluation :
3

Definitely need to make sure the cars are clean, there was left over food in the front of the car, wasn't very nice but luckily we had to go a short distance

Justin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy A. 
Évaluation :
2

Truck was not ready for 7am reservation time and I had to wait until the location opened at 9am. When I told the employee working there that I was supposed to pick up the truck at 7am he replied "I don't know how you were going to do that."

Matthew K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kishore M. 
Évaluation :
1

My dollys were not in my van and my keys arrived late. I also got charged $50 more than what my quote said.

Samuel W. 
Évaluation :
5

The uhaul was pretty clean the previous person must have had a pet because the seats had fur on them but the cargo area of the van was clean. The woman that took care of my reservation was very friendly, efficient and had me set up and on the road within minutes! Great experience all around!

Dorothy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison C. 
Évaluation :
5

Awsome!

David C. 
Évaluation :
4

Probably due to Covid-19 certain office staff was not available and there was a delay opening the office on 7/11. Positive Feedback: I would like to praise Rick from StorageBlue who went out of his way to enable me to drive out with the rental truck even though the facility was not fully opened. Negative feedback for U-:Haul: while waiting online chat with a customer representative from U-Haul did not work, there was no response.

Thomas J. 
Évaluation :
5

Maria was AWESOME! Tried for a van but the box truck suit our needs anyway. Great location and happy with being able to drop off later in the evening.

CHASTITY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anne B. 
Évaluation :
5

This was the easiest U-Haul pickup I've experienced.

John A. 
Évaluation :
3

My dolly that I rented was missing when I opened the U-Haul at my destination. Additionally, there was some trash left in the back of the van from them previous user indicating it was not cleaned before being rented to me.

Gabriella V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor V. 
Évaluation :
5

All went well once I received the truck. We made an in person reservation on Sunday for Wednesday. When I arrived Wednesday , they knew nothing of my reservation.

Scott W. 
Évaluation :
1

The truck wasn't cleaned. Nothing was explained to me in regards to charges, they just took my CC and sent me off. When charges came it was nothing like what I had reserved for. My husband got the exact truck for the exact time period from the Tonnele location and he was not charged as much as I was. He had two extra equipment rentals on top of it.

Joya N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kamyar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominic B. 
Évaluation :
5

Easy, amazing amazing customer service, and affordable!

Kelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

It was tricky finding the box to drop of the key. Maybe there could be a picture with the location of the drop off box.

Rober S. 
Évaluation :
1

i went there and could not pick up my vehicle. I talked to the staff and he said that my rental is only in town even though mine was a one way rental. They canceled my reservation and arranged a new vehicle. Charged twice, didn't get a refund for the canceled one. Terrible. So expensive. Hidden fees.. MAKE IT A FLAT DAILY RATE!!!

Nur O. 
Non les évaluations ont été soumises pour cet établissement.

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