Le client n'a pas laissé de commentaire.
Karina Powers- Texas TX
- Round Rock
- 78664
Customer Reviews for Storagemax Boat & RV Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Pour nous contacter
1410 E Palm Valley BlvdRound Rock, TX 78664
Services dans cet établissement :
Heures d’ouverture
- Mon: 8 am–12 pm
- Tue: Closed
- Wed-Sat: 8 am–12 pm
- Sun: Closed
Heures d'ouverture spéciales
- 3/31/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brittnany Killingsworth- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Pamala Mackintrush- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Taylor- Évaluation :
- 5
You placed a hold on my card and then charged my card, so there were two transactions on my card. You need to fix this.
Jimmie Baker- Évaluation :
- 5
I want to comment that the 24/7 truck share service must improve. I lost time in the morning because I didn't let myself do anything online and at moment dropping off was to slow and to much to do
Angel Mas- Évaluation :
- 4
The location rep is the Best! He's knowledgeable & very helpful. Nice to do business with a Real Person with a customer service personality!! Thx!
SYLVIA MACKENZIE- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
davian allen- Évaluation :
- 5
The staff is very friendly and helpful. I would recommend this location any time.
Maria Hernandez- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jean Zeigler- Évaluation :
- 5
Our experience was great!! We loved everything about it. Thanks so much for making it simple and painless!
Rachel Duncan- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eva Estrada- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Zachary Roberts- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DEBBIE LANCASTER- Évaluation :
- 5
Customer Service was an excellent, too.
Vilma Flecha- Évaluation :
- 3
The check in process was confusing and the charges weren’t clear it was hard to navigate all the pages to figure out what was happening
Taylor Wilkins- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Allan Muhwezi- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Briana Swist- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
German Zepeda- Évaluation :
- 5
The best Uhaul experience I have ever had!
JARED DIXON- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alicia Cochran- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Jalen Cunningham- Évaluation :
- 1
Make sure truck is in good condition before renting it out.
Tierra Franklin- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mason Hargraves- Évaluation :
- 5
Keep up the good work! Brian, thank you for all of your help. You were great to work with!
Candra McGee- Évaluation :
- 5
Rien
Rosalinda Michael- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Debra Watson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
debbie lang- Évaluation :
- 5
The owner is super helpful and friendly, a great experience pick-up the truck here
Robson Delatin Cubo- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Louis Cheung- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ajish Mohanakumaran- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Zachary Roberts- Évaluation :
- 3
The lot is very small and very crowded. The lot is not lit very well either.
Anthony Earls- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JARED PADILLA- Évaluation :
- 5
Everything was top notch. Brian Jordan was excellent to work with.
Blaine Johnson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jaquita Robinson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NICOLAS CALA CASTILLO- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
ANDREW BELL- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Schwartz- Évaluation :
- 4
Ensure when customers complete request online they are able to go in a pick keys up as said online skip line and grab keys. We were told to wait and informed it's no as easy as online states. However it was just that easy if we were listened to in the first place.
LUISANA KLEIN- Évaluation :
- 5
I wasn't sure where to leave the vehicle for the self drop off, so I guessed. If there was a sign with instructions, it could help do away with any potential confusion.
Bradford Eckhart- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Firas Dawood- Évaluation :
- 1
See above notes.
Erika Williamson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Luisana Klein- Évaluation :
- 5
Nothing, my experience was excellent
Ronnette Wongus- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ashley Garza- Évaluation :
- 2
Had to go to 2 different locations because they were not open regardless of it letting me make a reservation for that time slot
Ryan Frederick- Évaluation :
- 5
5 stars across the board!!!! Great customer service the gentleman went above and beyond!
KIM PITTS- Évaluation :
- 3
The office blended in with the background to where we didn't see it when we arrived. Fortunately, the manager (?) saw us leave on the camera, and called me on the phone to come on back so he could help us. Everything went smoothly after that. But when we tried to check in over the phone, Jenna decided she didn't want to stay on the phone with me to help me check in online and kept putting me on mute and eventually hung up on me.
ALICIA DENISEFLETCHER- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jason Witmer- Évaluation :
- 5
Kind and helpful service. Whole process could not have gone smoother!
LORI KIRK- Évaluation :
- 5
The man who helped me was excellent… He was very helpful… I will return because of him. Thanks for a GREAT experience.
Laura Gonzales- Évaluation :
- 5
The representative that checked me in was fantastic and prompt. Made the whole experience smooth and easy. I would recommend people rent from that location because of him.
Kenneth Towery- Évaluation :
- 4
Make it more clear the items needed to verify the driver in order to pick up the vehicle thru your mobile
Jordan Planas- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
jung park- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Josh Sprague- Évaluation :
- 1
No internet connection. Took 40 minutes with no help. Finally called for support to get approval for drop off. Did not like online experience.
Bryan Hilliard- Évaluation :
- 5
Storage Max has the nicest most helpful staff of any U-HAUL store.
DEBORAH GRIMSLEY- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Desirea Neal- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Olivia De La Rosa- Évaluation :
- 3
Dropped off at 11 pm. No place to park the large 26f van. Very dark, and the QR code in the sign was not working.
Mollie Rayburn- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
JACKIE AGAN- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jenna Gibson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ravikanth Velagapudi- Évaluation :
- 2
The truck was in horrible condition, the location was supposed to be open but no one was there when I tried getting assistance.
Daniel Vermillion- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Thomas- Évaluation :
- 5
No improvements needed. The place was clean, the customer service was amazing. And I would definitely use this place again
Lorrell Baker- Évaluation :
- 5
Great communication and service. I was treated with professionalism, honesty, clarity, and friendliness. Great experience overall.
Eduardo Salas- Évaluation :
- 5
Brian was super friendly, the pick up and drop off were super easy. 10/10 recommend.
Michelle Tupa- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ANGEL CARBAJAL- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lionel Aguilar- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gloria Armendariz- Évaluation :
- 5
Excellent customer support
Fred Khodabakhsh- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ray Binch- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ambra Pittman- Évaluation :
- 5
The gentleman who runs this location is so friendly and professional. It was such a smooth easy rental process with no issues at all. The truck was clean and ran great. I will rent again from this location!
Jessica Johnson- Évaluation :
- 5
He was awesome! Very friendly and informative. Will definitely use this location again.
Henry Gray- Évaluation :
- 5
The agent was polite, Nice and extremely awesome. He make sure I had a truck.
Deborah Ragan- Évaluation :
- 5
So fast and easy. The man helping there was also very friendly and knowledgeable and helpful.
EMILY SIMONE GAZELEY- Évaluation :
- 5
Quick and easy process from pick up to drop off.
Richard Urrutia- Évaluation :
- 5
Very reliable and very satisfied with this experience
Silvia Salinas- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Larry May- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Yahaira Colon- Évaluation :
- 5
Great place and management
Lucas Parker- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ramon Camarillo- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Penny Corman | Expérience générale- Évaluation :
- 5
Get the rental location correct and do not change it!
Patty Moyer- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Terry Colen- Évaluation :
- 5
EXCELLENT SERVICE!!
Aaliyah Gooseby- Évaluation :
- 3
The truck floor was not cleaned prior to drive off from the property; there was a sticky sauce/substance on the floor that my movers and I cleaned up that could have ended up on boxes and furniture and customers' shoes and houses. The newer cab was appreciated by driver and passenger. I am still thankful to U-Haul for usage of truck and reservation staff for overseeing the reservation process for customers.
Adele Almazan- Évaluation :
- 1
UHaul customer service was HORRIBLE. My Leander, TX reservation didn't happen because they didn't have my truck ready on time and didn't call me to tell me that until 10 mins before my reservation. Then I was sent to the Round Rock location which took over an hour to get to and another hour to reserve from a lock box location. When I called customer service asking if I could return the truck to the Leander location where I should've had my reservation in the first place they said yes absolutely. Once I got to the location I gave the man my keys and he said BYE and I was good to go. 1 entire hour later after returning the truck customer service calls me back and yells at me to return the truck to the Round Rock location after they already told me (and the front desk clerk) told me it was totally fine to drop it off at the Leander location. Piss poor customer service all the way around. I will NEVER recommend U-Haul and I am never using this company again. You've lost so many customers by treating them like absolute shit and screwing up reservations left and right. This company needs a huge customer service professional development training to learn how to treat people with respect and get your facts straight before yelling at paying customers and inconveniencing them.
Heather Hutto- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Michael Lewis- Évaluation :
- 1
Stop switching our reservations to non uhaul locations!!! All of this could've been prevented had my original reservation remained the SAME! This location was of no help, truck was dirty.
ALEXIS SALAZAR- Évaluation :
- 5
The customer service was 5 star. I will definitly refer all my friends and family to Storagemax Boat & RV Storage.
Joshua Pauda- Évaluation :
- 5
Excellent customer service
GUSTAVO MORALES- Évaluation :
- 5
The service was great.
Kimberly Pugh- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Henra Trent- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tamaira Neumann- Évaluation :
- 3
Check vehicle properly before leasing it out: gages for oil didn't work and the truck felt like the transmission had problems Changing gears, HORRIBLE EXPERIENCE & yet I was charged another day when told I havd 24 hours to use the truck and could turn it in after the dealer closed.
Sofia Salinas Roman- Évaluation :
- 1
There is no good internet signal . Took 30 minutes to checkout and return the vehicle. Maybe provide wifi?
Rogelio Dolor- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
samuel garcia- Évaluation :
- 5
Good spot, good access, secure, convenient, reasonable prices
Jack McCormack | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
PENNY CORMAN | Expérience générale- Évaluation :
- 5
they were great!
Erin Keenan | Expérience générale- Évaluation :
- 5
you guys helped me when no one else would due to my lack of certain documents. Thank you Duane!!! You are the best.
Kimberly Vickers | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LARRY WOLFORD | Expérience générale- Évaluation :
- 5
Very pleased with the site and the price. We may be back - just don't know when we will be returning from Colorado as our daughter is having shoulder replacement and we will be helping her.
Tom Norton | Expérience générale- Évaluation :
- 5
Polite and friendly. Very respectful
JOYCE JENNINGS | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dirk & Angela Moore | Expérience généraleServices supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!