The self pickup option takes too long. We only had a 3 hour rental, and it took 30 minutes to pickup the uhaul due to the slowness of the approval process.Mark M.
Customer Reviews for StorageOne At Cactus Maryland
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Las Vegas, NV 89183
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 6h pm
- Sam : 8h am à 4h pm
- Dim : 10h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The gentleman who checked the vehicle in and out was absolutely fantastic. I didn't get his name, but he was kind, professional, and knowledgeable. I'll recommend this location to anyone with moving needs.Joseph D.
N/A - you guys were excellent!!! thanksJeanPaul D.
Both attendants were funny, personable, and quick! Will definitely be coming again in the future. Thanks guys :)James P.
More friendlyLeesa V.
Absolute pleasure doing business with this H&W, they could not have been more pleasant !!!vincent W.
We picked up our truck early in the morning before office opened. Did online pickup and while documenting and submitting photos, the app froze and had to reset and call Uhaul. Waiting times early in the morning were too long to reach someone. It took approximately 1 hour due to having to call twice and wait times for an agent was 10-15 minutes each time.Jimmie D.
Le client n'a pas laissé de commentaire.Andrew H.
Le client n'a pas laissé de commentaire.Angela D.
Le client n'a pas laissé de commentaire.Jerry M.
The owner is so friendly and helpful!Page P.
The gentleman was courteous kind and very professional couldn't ask for anything better will always go back to this U-Haul😀FREDERICK PATRIC F.
Le client n'a pas laissé de commentaire.sharon Y.
Le client n'a pas laissé de commentaire.Juan O.
Great couple that works there!Joseph S.
I was overcharged. The full amount of $46,13 was charged to my card after I received the final bill by e-mail on March 1. Now there is another charge pending of $3.20. When I called customer service about this the agent disagreed with me. I would like to be reimbursed the difference, please.Julie P.
Excellent experience. The guy at the desk was excellent! Merci.Samuel M.
Le client n'a pas laissé de commentaire.Dionicio C.
Great customer service, very friendly peopleCHRISTOPHER MICH S.
Le client n'a pas laissé de commentaire.MARIE PATRICIA B H.
Le client n'a pas laissé de commentaire.MARVIN OWEN B.
Great folksâ€¦ very pleasant and helpful.DOUGLAS E.
Le client n'a pas laissé de commentaire.ANICETO M C.
The gentleman and lady who helped us were so kind! Thank you so much for being so helpful and just so pleasant to work with upon picking up and dropping off the rental. They were clear and patient In explaining the procedures and very easy to work with. I definitely will return should we need rentals again.DILLON MICHAEL K C.
This is a great location with very helpful and friendly staff!Barbara W.
Le client n'a pas laissé de commentaire.RYAN BLAKE L.
Le client n'a pas laissé de commentaire.NARGEL RELALO V.
truck had over 176000 miles and drove like it was beat up. Outside of truck had major scratches, gouges and other defect. The outside was filthy dirty and should have been washed. Moreover, the location charged me $14 for safe move which I always decline. Take a look at my rental history the last 30 days!!!FRANK RICHARD N.
Le client n'a pas laissé de commentaire.Barbara W.
Le client n'a pas laissé de commentaire.Meghan F.
It's perfect customer service so far. Ken and Dawn provided me an outstanding customer service satisfaction.. The service is effective and efficient. I'm most grateful... thanks again..CHET H.
Le client n'a pas laissé de commentaire.Barbara W.
Le client n'a pas laissé de commentaire.SARAH O.
Le client n'a pas laissé de commentaire.ARMI CASTANEDA G.
MerciROSHANDA SHANELL T.
Le client n'a pas laissé de commentaire.Dirk L.
Was three hours late returning the truck from an across country move and was charged an extra full day. This was not discussed with me and business knew I was going to be just a bit late.Joshua E.
Le client n'a pas laissé de commentaire.JAMES P.
Rented van for extended use the wipes spray not working very inconvenient for us as we have to constantly stop to clean windshield. Very inconvenienced by the 14 day inspection as well this was not required in the past to extend rental. From my rental history with u haul there should be no problem to keep it out for another week.ROBERT D.
Le client n'a pas laissé de commentaire.ALFONSO S.
Angel provided excellent customer service.RALF ALEXANDER S.
No need to improve, always excellent serviceVICTOR A.
Le client n'a pas laissé de commentaire.JASON LEE H.
Le client n'a pas laissé de commentaire.PATRICK RODRIGUE T.
I have lived in the Vegas valley for 18 years and have used other U-haul locations, but this by far was the best U-haul expereince I have ever had! The staff was very friendly, professional and organized! The customer service was IMPECCABLE - the last time I had the greatest customer service experience like I experienced on Saturday 10/9 was when I had completed a contract assignment in South Carolina and was getting ready to move back home to Nevada in 2012. I've already told a couple of people about my expereince and if they ever need a U-Haul to go to the Maryland Parkway/ Cactus location. I wish everyone business had the outstanding customer service and friendliness that the Maryland and Cactus U-Haul location has. A Forever Customer, Ayeshua WaldenAyeshua W.
Le client n'a pas laissé de commentaire.RODERICK FITZGER K.
Le client n'a pas laissé de commentaire.Kathy M.
Uhaul met our moving needs to get all our things from northern Utah to Las Vegas. We were able to pick up and drop off without any contact using our phone. Truck drove well and the AC worked well! Cost was very reasonable when we compared to other companies; which is why we went with uhaul. Glad we did!Brittany D.
Le client n'a pas laissé de commentaire.LOUISA T.
Le client n'a pas laissé de commentaire.Trisha C.
Disappointing that this site denies mobile pick-up. I understand a problem with a previous customer regarding however that should never impact the availability of use for all other customers. The mobile check-in is convenient, lessens the angst due to COVID and diminishes the overall customer experience. I rent often and will choose this site as a last resort moving forward.TRACY T.
Employees were professional and friendly.SANDRA MARIE D.
Le client n'a pas laissé de commentaire.SHARON ARLENE Y.
Le client n'a pas laissé de commentaire.Richard G.
Stay the way you are: professional, knowkedgeable, very helpfulJAN P G.
Paid for one day use. Told the agent I might retrun the truck early if I completed my move early. I made one load to my house and had about two more loads to go. The agent called the next morning demanding the truck be returned righ then because he has another customer that needs it. We still had about 7 hours left on our contract. He yelled at my wife and said "BRING THE TRUCK BACK RIGHT NOW!" and then hung the phone up before she could respond. I then filled the truck up with fuel and returned it. The secretary was there, but he must have been hiding in the back room. She denied they did anything wrong. Horrible experience. After decades of renting from U'Haul, that's the only bad experience I've had. From now on will not rent from some fly-by night franchise and will only rent from an established professional U'Haul franchise.RONGJUN P.
Le client n'a pas laissé de commentaire.ELSA O.
Le client n'a pas laissé de commentaire.Jeremiah S.
Le client n'a pas laissé de commentaire.RENE ROLIN H.
Was hard to find.BRYON S.
Hire friendlier staff.LEE W.
Le client n'a pas laissé de commentaire.Megan H.
I parked my car in 1 of the 5 available parks when renting the truck and during the checkout process they said I will have to move my car. There was plenty of other parking spots open and it seemed unreasonable they even asked me. They eventually said because id be back soon i didnt have to move it. Other than that the checkout process was slower than necessary.Zachary D.
Le client n'a pas laissé de commentaire.Marcello U.
great customer serivice.CYNTHIA LEIGH P.
Service was excellent . Just keep doing what you are doing at Maryland and cactus location.PRANEEL PRASAD M.
Le client n'a pas laissé de commentaire.Leah P.
Le client n'a pas laissé de commentaire.Patrick L.
every thng is goodEDNA L.
I think you need to adjust your form payment. Due to covid-19 a lot of people only form of payment is an unemployment card. It was a hassle being shut down because of my form of payment then I had to go out my way to another bank to transfer money.TYDELL TYRONE C.
Le client n'a pas laissé de commentaire.ERIC PIERRE E.
Truck wasn't available. Ordered online and went to location. Was told truck wasn't available even though there was a truck there for another person . Poor serviceEric K.
Le client n'a pas laissé de commentaire.Ismael D.
Le client n'a pas laissé de commentaire.Tamiika B.
From Beginning To End! Customer Service Was Excellent!.. Much Mahalo. Definitely Renting Another Uhaul Van Again.Charles K.
Le client n'a pas laissé de commentaire.DANIEL CHAE C.
Le client n'a pas laissé de commentaire.Nicholas M.
Truck was perfect ran well. I just think should mandate a non- smoking fleet or at least charge a fee to deep clean after drop offMICHAEL JAMES C.
Very friendly, location is clean and very welcoming.JO KELLI L.
Le client n'a pas laissé de commentaire.Ron C.