Évaluations des clients Storageone
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Storageone
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Joseph M. le
The customer service was fantastic. Great overall experience, thank you!
Kim A. le
This entire transaction was awful. I received a call the night before pick up from a woman who gave me a gate code to get through the gate at 7am. I wrote the code down and repeated to the woman. When we arrived the next day at 7am the code didn't work. The phone number had been removed from the door of the building so I called customer service. They tried to help but ended up suggesting I wait until the office opens at 8am or go to another location. By this time it is 7:45 am. Finally we rattle the doors to the building. There was someone in there the entire time! Someone who was walking his dog at 7am and clearly saw us trying to get in and didn't come out to help until we made so much noise he couldn't ignore us. As I was inspecting the truck I got a call from the manager and told him I really needed to go because now my movers are waiting on me. A couple of days later I texted the manager asking what he could do to avoid a bad review. He kept stringing me along saying he was out of town and that he would "look at the contract tonight". Then he just quit replying. I am very disappointed in the service I received and feel that U-Haul has done nothing to make up for the delay they caused me.
Daniel C. le
great service
Gary B. le
The Manager was curt , rude and condescending. Her ability to communicate is poor at best. The equipment (a 26 foot truck) is beyond dangerous and in need of a total overhaul. Someone will lose their life if this truck is not pulled from the rental fleet !! It bucks like a horse at 45 MPH or above. Totally unsafe !!!
Bobby B. le
When you rent a truck for a day that should be 24 hrs. I felt rushed and pressured to have truck back long before I needed to have it back. I get that uhaul wants to re-rent but this is ridiculous. Staff was fine uhaul customer service has gone the way of most everything else. No one handles customer service like amazon so trust me they will soon be renting trucks and uhaul will go the way of sears. Everyone keeps wondering why there business model fails.
Jayme L. le
Easy transaction and pleasant employees. Thank you.
Tiffany C. le
I did a pick up before hours. But i had requested a dolly and pad and they were not in the van. The man i spoke to said he would take care of it and i still for charged for it.
Sondra L. le
Closer look at the gas guage. We rented the truck and drove it 8 miles. Added 1 gallon to the tank and returned to find out we owed 2 gallons of gas (@$/gallon). I had pictures but their system only allows for major makrs (1/4 or 1/4) and not the marks in between. Beware!
roy G. le
fuel level was lower than indicated on document. agent made the correction.
Robert B. le
The staff that works this location is second to none. So friendly and helpful. I wouldn't go anywhere else for Uhaul services.
Christopher R. le
I've always had good experiences with this location. Thanks!
Mandy L. le
Service was excellent. We were happy with this location.
Duward V. le
A couple more different size trailers available would nice but the trailer that I rented worked out great.
Yuko D. le
I just drove 6miles and got charged 20 dollars for gas.
Adolph R. le
Customer service perfect !!!
Paul F. le
Fix your Truckshare 24/7 website. Non intuitive and the camera for DL front and back didn't work on my Android
Rhonda V. le
Thanks for making this an easy and affordable process. Deb was so friendly and knowledgeable. Way to keep up with technology too, especially, using I-phone features, for people in Las Vegas with 24/7 schedules. Great air conditioning in the 10-ft rental truck - perfect for the desert summer heat. 5 stars to you. :)
DANNY G. le
Debbie The lady that took care of was excellent and very charming helped us a lot