Customer Reviews for StoragePlus Murray
(U-Haul Neighborhood Dealer)

78 évaluations

820 E 5400 S   Murray, UT 84107

(801) 207-9055

Heures d'ouverture de l'établissement

  • Lundi :
    Fermé
  • Mardi au vendredi :
    9h am à 1h pm / 2h pm à 5h pm
  • Samedi :
    8h am à 1h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 9/4/2022 - 9/5/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(801) 207-9055

820 E 5400 S
Murray, UT 84107

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi :
    Fermé
  • Mardi au vendredi :
    9h am à 1h pm / 2h pm à 5h pm
  • Samedi :
    8h am à 1h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 9/4/2022 - 9/5/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

I filled gas tank left it it same place I picked it up. I dropped off after hours and the tank shows half a tank missing? I only drove it 64 miles now your trying to charge my $74,00 for missing fuel. I have receipt showing I filled tank. Someone siphon the fuel out and now you want me to pay for it. It's not my responsibility if that happens!!!!

Todd S. 
Évaluation :
5

Top notch effort from Thomas and Chris. A stressful day made better because of their team work. The best. Steve

James M. 
Évaluation :
1

Extremely poor truck. AC worked 15 % of the time. The gas gauge is totally wreaked. I accidentally filled it up since it wouldn't go over half a tank while there and then driving to the store it slowly rose to full take. I want my money back.

Brenton M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose H. 
Évaluation :
3

Employees were very helpful directing us after hours, but the online check in process was very difficult and took a long time to figure it out and sign in multiple times and confirm multiple things. Also, the address given to us was incorrect and took us to behind a cemetery and so it was very difficult finding the actual location.

Laura K. 
Évaluation :
3

Did not interact with anyone at this location.

Clyde M. 
Évaluation :
5

Cab could've used a wipe down but a very pleasant experience over all

Vincent K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa J. 
Évaluation :
3

When I was returing the truck the location was closed and I had difficulty doing a self drop off. The apps wasn't working and when I called uhaul, all I got was recordings kept saying "we are having issues and can't connect so try your call later." What?? What am I supposed to do now?? Then a guy who worked at the location came and helped me return the truck. I was so thankful that he came back to help me after he was done for his work. But, I have issues with the credit. When I picked up the truck from Las Vegas, the truck had almost empty gas but, i was told it will have qaurter tank. So, I went back to the clerk and she told me they will adjust it for me when I drop it off at the Salt Lake City location. When I returned the truck, it had close to half full gas. So, I was told that I will get reimbursed for the gas but, never received any credit what so ever.

Michelle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna C. 
Évaluation :
4

Continued good service

Joshua C. 
Évaluation :
4

The gentleman who helped me check in was SO helpful and kind. Merci.

haley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah D. 
Évaluation :
3

Please improve the U-Haul app. The app did not work as it should when returning the U-Haul equipment.

Yaswanth N. 
Évaluation :
5

They were polite and got me quickly on my way and the return was easy

Allen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna S. 
Évaluation :
2

It was not clear there were other options to park besides the one spot available in the 3-car parking lot. We spent several minutes backing and pulling forward until a lady who lives there noticed us struggling and was nice enough to open the gate.

Nathanael S. 
Évaluation :
5

Everything was perfect.

SAMUTH P. 
Évaluation :
5

Wonderful service

MUKTI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY P. 
Évaluation :
5

Great experience all around

MELVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brook M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER T. 
Évaluation :
2

I thought 30 miles were included as advertised online.

Melissa M. 
Évaluation :
5

Very fast and great service

TAMMY W. 
Évaluation :
2

When we arrived we had to walk to the back of a lot to confirm the truck, then we had to walk back to the office to get the keys. We waited a while for an employee to attend to us. Seemed like a lot of walking and hassle especially compared to our drop-off location. Check-in took 30 min.

David R. 
Évaluation :
5

Great service

Noah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell C. 
Évaluation :
3

The truck was clean on the surface but the cab smelled of urine. The location is hard to find. A bit out of the way.

Kelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANDY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noman K. 
Évaluation :
5

Nothing. Great Service!!!!

PAUL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

McKinley E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim P. 
Évaluation :
5

Very help associate, very nice. I wish he would have been wearing a mask while helping me though.

Nicholas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam F. 
Évaluation :
5

The vehicle was great. ALWAYS great service at this location.

Justin B. 
Évaluation :
4

The truck we rented needed alot of work I was afraid to take it on the freeway so I drove through town the person who assisted us was helpful and friendly the truck was the only issue overall

Stephen A. 
Évaluation :
4

Keep up the great job!

Leara B. 
Évaluation :
5

Top notch experience. I would definitely recommend this place. Thomas went above and beyond my expectations.

James M. 
Évaluation :
3

The individual even though he tried was unable to help us with all the trouble we had with Uhaul before and during the trip up until the drop off. Even with the drop off we were told the wrong place even with calling before we went. We were very unhappy with the whole experience we had with Uhaul. They didn't do anything to compensate us for the flat tire and the hotel stay over night.

Beverly T. 
Évaluation :
2

The people who manage the office didn't check the place where I told them I parked the truck. I couldn't park it where they told me to, because they were in the middle of repaving, so I parked it about 20 feet farther down the parking lot and gave them the keys. I then received an email two DAYS later, telling me I hadn't returned the truck. When I called, it turned out the office manager hadn't checked in the truck and left it for the next employee, who didn't know where I'd parked it. So he sent me an email that said they'd tried contacting me (they hadn't), and then made lots of excuses about why it wasn't their fault they didn't look slightly to the right to find the truck right where I said I'd parked it in the first place. They didn't even give me an apology. Will not be going back.

Mackenzie P. 
Évaluation :
2

better communication from the customer service agent at the counter. at times during my wait i was the one that had to ask why it was taking so long.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew O. 
Évaluation :
2

I was told this truck had a ramp. It did not. Because of this I could not move several heavy items. I found a 10' truck with a ramp at Home Depot that I will rent this weekend to complete my move.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cindy F. 
Évaluation :
5

Everything went very smoothly. Thank you.

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dane F. 
Évaluation :
5

Not much room for improvement, outstanding customer service.

William J. 
Évaluation :
1

There was no one there and no way to secure equipment

Allyson P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane M. 
Évaluation :
5

Amazing customer service! Will be back for future Uhaul rentals!

Sarah T. 
Évaluation :
5

I received incomplete directions how can i get the truck key. After 20 minutes I got the hey after ask several times by Uhaul App for one Code for Unlock the truck. Please the next time send clear information on the time.

Orestes D. 
Évaluation :
1

I would never ever recomend this to anyone. the trucks easy access with your phone app did not work properly. took hours to get vehicle missed our moving help because of that. had food for movers that also went to waste. The app did not work for returning either. DO NOT use the easy phone app it is anything but easy and very frustring. WE filled the vehicle up and drove 35 miles round trip and paid 150 and change. The complany gave us a small credit for our inconvience of hours of waiting. VERY very frustrating. Uhaul is very good just go to a location where an actual person can help you. This is the abreviated version many frustrating things can not recomend this location or app

Linda Kinder L. 
Évaluation :
3

I would have absolutely loved this experience (the guy running this place is great) except he wasn't there when I came to pick up at my scheduled time. I had to wait 25 minutes before he showed up and I could pick up my truck. Wasn't answering the phone, and no explanation as to why once he did show up.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
5

Continue to do the vehicle walk around, demonstrations, and teaching the customer how to use the vehicle (especially the weird quirks of the trucks). For the many years I have used Uhaul in California, this location had a worker who was clear with expectations! Thank you for being proactively communicative and helpful -- gave us information that I didn't know we needed.

Sophia K. 
Évaluation :
5

The man who gave me the training and development did an excellent job.

iginia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Nothing. Very wonderful experience!

Earlene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald G. 
Évaluation :
3

I paid for a dolly rental, the dolly was not available at this location. I selected on the return form that I did not agree with charges because I'm due a refund for the dolly. No one has contacted me yet and it has been almost a week.

Sarah Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Non les évaluations ont été soumises pour cet établissement.

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