Tiffany was overwhelmed and too busy to be doing two jobs at once. At both places I was reassured I could drop off at one location pick up another and not have any extra charge. Yeah I still ended up with an upcharge for returning it to a different spot.Crysta L.
Customer Reviews for StoragePlus Pocatello
(U-Haul Neighborhood Dealer)
Pour nous contacter
Pocatello, ID 83202
Services dans cet établissement :
9h am à 1h pm / 2h pm à 6h pm
- Samedi8h am à 1h pm / 2h pm à 1h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Arrived during business hours and no one thereDavid W.
great customer service by both staffTed A.
I was charged to drop it off at a storage facility.Barry B.
The truck was empty and swept out when I returned it . There was a little mud on the inside that would of took like a min to wipe off and the charged me 25 cleaning fee before. The guy was rude I probably will never rent from U-Haul again.Robert M.
Associate at the front was helpful, knowledgeable, and friendly. Only thing I didn't like was the website for the handheld check in - really bad software with regard to the Location/GPS... kept screwing up my turn-in.ROBERT N.
Le client n'a pas laissé de commentaire.Richard W.
They were great! Convenient and quick :)Noah R.
I will never use uhaul again for anything. I asked for furniture dollys online and the website said they were available, got to pick up and the site doesn't offer them which is fine, except I was assured I wouldn't be charged for them. When I turned my keys in late at night and used the online service to do so it had the furniture dollys listed as a charge. I told you I didn't agree with the charge and explained why. I was promised a uhaul rep would reach out to me. It never happened, until today when I got a receipt that included the furniture dolly charge. While it's only $28 I do not appreciate the dishonesty and the in professionalism.KYLE R.
Clean warm and a staff member met me before I could get to the door.ROBERT D.
confusing on availability of truck. delayed confirmation on availability Actual representatives at the two locations we worked with were very kind and helpful.. .issues were more on a corporate levelkathy Y.
I'm not the customer. They have the wrong email address. I've never done business with this Uhaul outlet. I sent an earlier email response when they sent me someone else's invoice by mistake. And now you request a review? LOL I'm just thankful that I myself didn't do business with your location, and have you sending my invoice, with my info, out to strangers. I contacted the customer (his number was on the invoice) and let him know. I'm sure he shares my opinion. Bad job guys Thumbs downgreg S.
no suggestions. Everything was done well.RICHARD K.
Le client n'a pas laissé de commentaire.Sara D.
Le client n'a pas laissé de commentaire.Alicia M.
Le client n'a pas laissé de commentaire.Brandon A.
Le client n'a pas laissé de commentaire.Sarah V.
Le client n'a pas laissé de commentaire.Nicholas C.
Le client n'a pas laissé de commentaire.gorden G.
The location was hard to find as Google Maps takes you to a wrong location. It would have been helpful to have a u-haul sign on the road or a truck parked out front to make it more visible.Karen S.
Excellent service!Shawn A.
Le client n'a pas laissé de commentaire.Jay A.
Le client n'a pas laissé de commentaire.Richard N.
The lady from the call center in Boise (Camara) was EXTREMELY RUDE! The truck was not at the location that was told to us and Camara was completely a pain in the ass and I would have fired her on the spot if she had been working in my company! This woman should not be in customer service AT ALL! Not only is she completely rude to the customers but she is rude to the service centers in Pocatello as well!Ryan K.
Le client n'a pas laissé de commentaire.Juanita M.
not one thing. thanks!David W.
Great service as alwaysKyle S.
Le client n'a pas laissé de commentaire.Edgar G.
Le client n'a pas laissé de commentaire.jefferey R.
Le client n'a pas laissé de commentaire.John E. S.
Le client n'a pas laissé de commentaire.Misty C.
Le client n'a pas laissé de commentaire.Joe A.
I always use this location. Very clean and professional. Employees take the time to explain the rental and answer all my questions. I will continue to use Storage Plus as my go to Uhaul.Kyle S.
Kyle was the best representative of Uhaul I have dealt with hands down and I have rented all over the US since 2012. Thanks, Vikk NicollVikk D.
The customer service rep/possible owner was awesome! Great service and a good attitude to match! 10/10! Plus my kid says the cookies were delicious!Nick O.
Amazing customer service. The worker was amazingly helpful and incredibly friendly!!!Samantha C.
Le client n'a pas laissé de commentaire.Spencer S.
The gentleman that helped me is truly a gem. In today's environment with poor customer service. He was perfect in every aspect of his job. I give him a 10 out of 9Mike G.
Van was clean but had been smoked in, maybe there's not a policy for no smoking but I won't rent from Uhaul again if there's NOT a no smoking policy because I don't want all of my stuff to smell like smoke. For only having 5338 miles on the van, it sure was used HARD!! The passanger side sun visor had been completely ripped off and there were letters carved into the glove box on the passangers side. All went well at the pickup/dropoff location, very very nice people and I would be pleased to work with them again!!Linda D.
Le client n'a pas laissé de commentaire.Silvia R.
They were very awesome, thanksAndiy W.
Le client n'a pas laissé de commentaire.Kenneth T.
Le client n'a pas laissé de commentaire.Douglas R.
The guy was very helpful and had some good stories (we were talking while he waited for the computer to unfreeze). I recommend updating your systems so that doesn't happen. This was also the first time I got in a uhaul truck and a check engine light or some other dashboard light wasn't on.Timothy D.
Kyle was very helpful and kind. Made the experience more bearable. Appreciate all his helpCAMILLE K.
Le client n'a pas laissé de commentaire.Quincy P.
Have trucks available where I originally went to and not be sent somewhere else.brandon M.
The service at Storage Plus was great the U-haul mobile ap and the computer system needs help and did not work very wellmichael B.
Le client n'a pas laissé de commentaire.Nanci H.
Kyle was very help and great to work with!Jim L.
The Idaho location was great and couldn't believe the experience I had in New York. They agreed the transmission was having problems.Devin B.
Le client n'a pas laissé de commentaire.Devin B.
Not much. Excellent service. Very friendly .Hales J.
Le client n'a pas laissé de commentaire.Rebecca H.
Le client n'a pas laissé de commentaire.Danette S.
Lisa & Kyle were awesome!!! Great customer service, thank you.Ann P.
Kyle and Lisa are the BOMB!!!DAVE K.
These people have their act together and are excellent operators.Jim P.
Personnel at desk was awesome. She was busy and still made time to help all with a smile and a pleasant disposition. The street address is confusing because the Hiline Road turns right and also goes straight about 180 yards from the store. As well, Hiline changes it's name at that point. Street name is not UHaul's fault. Good experience, super staff assistance.Danny W.
Le client n'a pas laissé de commentaire.Tyler L.
Le client n'a pas laissé de commentaire.Daniel H.
I absolulty have nothing bad to say the rental was A very good experience and the return was just as well.james C.
Very nice operation for a smaller dealer. Everything was as promised, both persons I dealt with were friendly, helpful, courteous and professional. I have no complaints whatsoever! Merci.Bruce L.
Le client n'a pas laissé de commentaire.Brian P.
Le client n'a pas laissé de commentaire.Jane D.
Great people great place!suzanne L.
Le client n'a pas laissé de commentaire.Dean L.
Le client n'a pas laissé de commentaire.katheryn M.
Le client n'a pas laissé de commentaire.David C.
Great experience. Will use again soon!Hugh F.
I will not go to another place besides this location as long as I live in Pocatello!!! They are the best at everything and treated me with respect and courtesy. The best customer service I have ever had in any UHAUL experience!!!!!SVEN B.
Le client n'a pas laissé de commentaire.ricardo P.
Le client n'a pas laissé de commentaire.ALEXANDER E.
Everything's was great! Thank youSonja B.
You cannot improve upon the excellent customer service and treatment I received from this location! I will always come back here for my U-haul needs!!!!Sven B.
Le client n'a pas laissé de commentaire.STEVE G.
Le client n'a pas laissé de commentaire.Marshall L.
Le client n'a pas laissé de commentaire.Stetson B.
Great business owners Very service orientedAndrea M.
This facility and staff is what every uhaul needs,... they could be used as a model as to how the company should be ran and how staff interacts with customers. Great! Great! service.Dana H.
Made it fast and easy.Dolan I.
This place has saved U-Haul's reputation for me. The owners were amazing! The lobby was warm and clean. They took care of everything quickly and easily. Thank you!!Dakota M.
very friendlyDiana R.
Le client n'a pas laissé de commentaire.Robert T.
Very kind and professional had the equipment I needed and it was very clean. Worked perfect for my needsKyle S.
The service at the Pocatello station was amazing! I would heartily recommend anyone in southeast Idaho to use this location for their U-Haul needs.GARY S.
Kyle and Lisa went above and beyond to help me rent the Uhaul truck. I placed a reservation on Monday, and they followed up each day to keep me updated. They also went out of their way to get the truck from another location to theirs.Jennifer N.
The Service was great, the location was a little cramped for getting the equipment in and out.Frank D.
They are the friendliest, caring people I've done business with in a long time. I appreciate their professionalism, care and overall customer service. They engaged us in conversation, were joking with us and bode us well in our move. I would use this facility 10 times over if I needed a uhaul in Idaho again.Nicholas S.
Le client n'a pas laissé de commentaire.swade V.
My experience was very good. I can't think of anything that would have made it any better.Thomas D.
Kyle Steed was very friendly and helpful, it was a great experience!!!Debby J.
Nothing. I have rented twice now from this location. Kyle is always awesome to work with.Anthony A.
Kyle was very professional and helpful in his support in hooking up the trailer and explanation of procedures. I will recommend this location any day to any one, thank youMARK T.
Kyle Steed was friendly, helpful and accommodating! We had a wonderful experience thanks to him!!!Debby J.
Le client n'a pas laissé de commentaire.Thure J.
I mad a reservation with U0Haul on so 5th Ave in Pocatello ID early Feb. My apt wasnt ready. I telephoned and changed the date to Mar 10, 2018. My apt was ready earlier than expected. Approx. Feb 24th I attempted to modify my reservation online and was unsuccessful. I telephoned my local uhaul store on so 5th in Pocatello their phone forwarded my call to the 800 number. After being transferred a couple of times on hold for over 33 minutes and being disconnected I FINALLY got to a live person! She said, Our system is down but I'll make the change for you and email you a confirmation, for a 20 ft truck, at the rate of $29,99 on Mar 3, 2018 pick up at 10am @ So 5th store.. The U-Haul rep did not make the change! That store didn't have availability for me and sent me to a different location nearly 10 miles away which cost me extra mileage in your truck. Although my service at the Storage Plus location in Chubbuck, ID was terrific. I'm very displeased with the 1-800 U-Haul rep and the so 5th location. If they would have answered their phone I would have to deal with the 1-800 rep. But if your system was down it affected all locations and your website. Im very displeased over all!!!Natalie H.
Le client n'a pas laissé de commentaire.Daniel S.
The host did great answering all my questions and concerns.ADAM W.