I rented a 6'x12' utility trailer without a ramp for a reason and was switched to a trailer with a ramp, which is much smaller width in rear for ramp making my pickup of a small boat a complete nightmare as it was 5" wider than gate allowed. I would've cancelled but too many arrangements had already been made. I was also told that the store opened at 8:00 and had to wait until 8:30 and then another 15 minutes of prep on computer even though we completed the online check in to save time. Very disappointed and severally risked my well being as I am disabled and had to try to turn the boat on its side to clear the small opening at ramp.Donald B.
Customer Reviews for Store 66 Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lake Worth, FL 33461
(W Of Congress)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au jeu : 8h30 am à 5h pm
- Ven : 8h30 am à 6h pm
- Sam : 8h am à 6h pm
- Dim : 9h am à 12h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Gentleman at the desk very unfriendly ,Manuel C.
Le client n'a pas laissé de commentaire.SIENA D.
Le client n'a pas laissé de commentaire.Lee C.
Evrything goodMODESTO L.
Good service and professionalEDUARDO O.
Excelent staff.RUBENM R.
Le client n'a pas laissé de commentaire.THAD H.
Le client n'a pas laissé de commentaire.DANIEL G.
Le client n'a pas laissé de commentaire.Jeffrey T.
Le client n'a pas laissé de commentaire.CRISTIAN S.
They ignore our reservation number and created a new one. Not the van we needed. They said our van was in other locationâ€¦. We triple check the location address. Rude customer service.Sergio N.
Le client n'a pas laissé de commentaire.MICHAEL M.
Needed a third employee! Two men behind a counter with Covid Omicron Variant in the air does not make for good customer service if they have to go out and check the truck before servicing the next customer. Paperwork takes much too long at counter. Assumed the truck cab was not sanitized between each use. They come from all over the country. Fortunately I sprayed he entire cab with a alcohol atomizer. Store is much much too small for more than 2-3 people at a time. No where to park! Run down. Looks like an old bomb shelter! Entire U-Haul property is much too small for the amount of rental business they get! The two employees behind the counter did the best they could under the circumstances! Your corporate field inspection staff needs to investigate this situation. Store #66 A poor example of your corporate imag for sure!Kevin B.
Le client n'a pas laissé de commentaire.JOSEPH A.
All good.CARLOS L.
Le client n'a pas laissé de commentaire.SERGE B.
The cargo trailer i had rented and paid a lot of money for was not properly maintained and caused me and my son to be stranded not once but twice. Things could have been so much more worse. I will never again use u-haul.TIFFANY C.
Le client n'a pas laissé de commentaire.ANDRE M.
Le client n'a pas laissé de commentaire.WILLIAM M.
The gas conduction is horrible. 5 MPGCARLOS D.
Le client n'a pas laissé de commentaire.JOHN F.
Rented me a truck with a bad battery and a nail in tire. Missed out on a day of moving and had to scramble to finish KEEP TRUCKS IN GOOD REPAIRMolly W.
Le client n'a pas laissé de commentaire.Steven C.
Le client n'a pas laissé de commentaire.James W.
i was given wrong keys wasted 15 minutesTAPANI I.
Provide Better customer service the guy that assisted me was very rude. Also I chose the option to use my phone to pick up and I had to go inside for the key.FELICIA A.
The reservation was not there on my arrival. Rented a 17' and ended up getting a 20' out of desperation today you guys made fall behind on my schedule. I had to wait over one hour to get that truck.RICARDO G.
Le client n'a pas laissé de commentaire.GERNA M.
Le client n'a pas laissé de commentaire.MIGUEL R.
I always find what I need at this Uhaul location. Excellent service always.ANNA S.
Very rude customer service at this location, I'm hearing impaired and the guy was very rude when I asked a simple question and my husband had to tell him I had a hearing issue. He should treat people with respect regardless if they have a disability or not. I will not come back to this location nor I will recommend them. The truck was ok in terms of clean.MARIA N.
Le client n'a pas laissé de commentaire.GERMAN A.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.HERNAN C.
Le client n'a pas laissé de commentaire.NAMIL O.
Fantastic operation from desk to yard workers. Great place!JOHN F.
Le client n'a pas laissé de commentaire.willard B.
Le client n'a pas laissé de commentaire.JENNIFER C.
Customer service at the desk could be better. Could be more welcoming. The gentleman who helped me with my truck was kind and efficient.TINA N.
Le client n'a pas laissé de commentaire.Edward J.
I was charged for 5 days when I only had it for 2 days. I sent an email to the address attached to the bill with no response. I called the business 8 times and no one ever picks up, just rings and rings. I'm going to dispute the entire charge with my credit card and never use you again.Solomon M.
Le client n'a pas laissé de commentaire.RUBENM R.
I requested a truck online at a different location. when I got there the guys told me they didnt have the truck I requested and that I had to go to the place on Lake Worth Road. I was trying to save money on the mileage so that added to the cost, being further away for me. Then, when I got to this place, they didnt have the size I requested, which was what I needed. The truck was smaller and no ramp. Always problems with Uhaul..wish we have other choices. I wouldnt use uhaul at allPAIGE D.
Le client n'a pas laissé de commentaire.Sherrel L.
The workers are trying to fraudulently ask me for more monies that wasn't done . Also they did damage and cost of blankets 85CHARLOTTE B.
The guy @ front counter rude & they charged me $10 for gas but I pumped gas before I returned it left truck same 5/8 of tank, definitely will not rent uhaul againHenry B.
Le client n'a pas laissé de commentaire.ARYSSA M.
Excessive long wait time at pickup but it was probably a busy weekend.Nadine G.
Le client n'a pas laissé de commentaire.YESSY M.
Waited in line for an hour to pick up the uhaul truck. People there are rude and slow.Ana V.
Le client n'a pas laissé de commentaire.Marcus H.
Le client n'a pas laissé de commentaire.ANDREW S.
Very goodYOVIEL M.
Le client n'a pas laissé de commentaire.Nelson R.
Le client n'a pas laissé de commentaire.ANGELA K.
Clean the facility and make the AC work Add more register and clean equipmentGUSTAVO G.
Le client n'a pas laissé de commentaire.Richard F.
Le client n'a pas laissé de commentaire.HENRIQUE I.
Le client n'a pas laissé de commentaire.STEVEN P.
The Store is understaffed, after getting my Rental Agreement completed, I spent almost hour waiting on the single lot agent to hook me up.DANIEL D.
Le client n'a pas laissé de commentaire.Brandt L.
I was charged for another day when the equipment was dropped off a day early.Barbara K.
Short handed, too long of a waitELIE H.
Le client n'a pas laissé de commentaire.MARYAN A.
The staff are wonderful I would definitely go back againWILDINE M.
Your website is horrible. I reserved a truck and a dolly for 4 hours. When I got there it was only reserved for 2. They were trying to charge me $14 for insurance that I know I didn't check off on the website. They had to find me a broke ass dolly. The truck has serious transmission problems. The customer service at the store is incompetent and ignorant. The whole place is disgusting. There isn't anywhere to park. And the whole lot is unkept and muddy. I had a couple issues and Flor told me that it is because your website sucks. What kind of employee speaks that way about the company they work for in front an office full of customers. I will never use uhaul or recommend it to anyone.Beatrice B.
Very difficult to maneuver on the parking lot and it could not accommodate too many vehicles bringing in rentals. There were to other returns while I was there and one of them almost backed into the building. The manager was very helpful. His helper, I thought he was on something. I thought I should have been charged for one day since it was based on a 5 day rental. I will consider twice before renting from U-Haul again, but now I understands the intricacies of all the connections.Leon P.
Le client n'a pas laissé de commentaire.ALESSANDRO R.
Le client n'a pas laissé de commentaire.ALICIA C.
U-Haul corporate switched the drop off locations a couple times prior to drop off. Had me drop off at a closed location using self drop. I tried the app and website on two different phones (Apple & Android) and still got errors. Had to call U-haul to complete the drop.Ben E.
U-Haul corporate switched the drop off locations a couple times prior to drop off. Had me drop off at a closed location using self drop. I tried the app and website on two different phones (Apple & Android) and still got errors. Had to call U-haul to complete the drop.NEAL E.
Not have your employees yell at me in Spanish and make me move my vehicle just so one of his buddies can park there. Completely unprofessionalRodger C.
Le client n'a pas laissé de commentaire.JEANNE A.
Le client n'a pas laissé de commentaire.karen J.
Le client n'a pas laissé de commentaire.ALBERTO L.
Le client n'a pas laissé de commentaire.Larry D.
Not a thing.Ji J.
Great customer support!Greg S.
The location. I went to didn't have my truck available. They sent me to another location that was further from my destination so I had to pay the extra mileage. I left 45 minutes later than I expected so was late for pick up and delivery of my items. Because I was stressed out about getting back by noon amd getting to work on time I forgot to get gas. The whole thing was a mess. The second location I was sent to was very inefficient. The man worked very slow, kept explaining ridiculous things to people and took pictures of our drivers licenses on his personal phone to upload. That made me feel very very uncomfortable. I'm not happy about the experience at all.MICHELLE B.
Hecktic, disorganized, and slow. Also not enough parking.ROBERT L.
Le client n'a pas laissé de commentaire.Lisa Z.
I was charged $14 for protection even though I denied it and $14 for 2 dollies when I only ordered one. I should be refunded $28.Kimberly P.
Make sure the truck didn't have any roaches in it!!!JONATHAN B.
The customer service was terrible. They were not friendly at all. The line was very long and it took forever which cut almost an hour into my rental time. I won't be renting again.Heather C.
Waited in line for a hour. 5 people in front of me came in because they had reservations just be told that they don't have a truck for them. Horrible to do that to people. What's the point of confirming a reservation to then not fulfill it?BRANDON H.
Le client n'a pas laissé de commentaire.GEORGELYN P.
Le client n'a pas laissé de commentaire.BRUNO B.
Great serviceJOHVANNY M.
Did not tell me to take pictures of any damage that did not have a X sticker as drop off location asked for pics of them to show damage was by othersJAMES D.
Le client n'a pas laissé de commentaire.lucia G.
The man was very rude. (Not my first time at this location but hopefully my last). Previous experience was horrible. This time I walked in as a man was being waited on by the other clerk (she was friendly and professional) as I stood patiently in line for several minutes, another couple came in behind me. The male clerk came out from behind the desk and asked the couple to come up to be waited on as if I did not exist! All 3 had to walk around me to go to the counter! On returning the truck he was short and very unpleasant. Made me feel most uncomfortable. Not a smile or single pleasant word from him. Not a good representation of a UHaul dealer!Valerie M.
Le client n'a pas laissé de commentaire.Derrick G.
Le client n'a pas laissé de commentaire.MODESTO L.
Le client n'a pas laissé de commentaire.MARIA G.
Le client n'a pas laissé de commentaire.DERRICK G.
The employees were very good, courteous and knowledgeable.LAWRENCE N.
I expressly waived the insurance coverage for the trailer, they still charged me for the insurance thinking that I would not notice. BEWAREPETER M.