Customer Reviews for Store It Indy LLC
(U-Haul Neighborhood Dealer)

908 évaluations

4530 N Keystone Ave   Indianapolis, IN 46205
(Just south of CVS on Keystone)

(317) 328-1577

Heures d’ouverture

  • Lundi au vendredi :
    8h30 am à 12h pm / 1h pm à 5nbsp;h 30 pm
  • Samedi :
    9h am à 12h pm / 1h pm à 12h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 4/8/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(317) 328-1577

4530 N Keystone Ave
Indianapolis, IN 46205
(Just south of CVS on Keystone)

Services dans cet établissement :

Heures d’ouverture

  • Lundi au vendredi :
    8h30 am à 12h pm / 1h pm à 5nbsp;h 30 pm
  • Samedi :
    9h am à 12h pm / 1h pm à 12h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 4/8/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The customer service was excellent!!

Tracy Cork 
Évaluation :
3

Get better help one that’s not so mean

Rodesta jones 
Évaluation :
5

The place is nice and neat, the truck was super clean, friendly help. I left my phone in the truck and they made sure I got it back!!

Mark King 
Évaluation :
3

The app was failing, It took half hour to get the pick up process completed, store was open and I thought somebody inside could help, but there was only one staff person and there was a line of customers. Improve your app, sometime it has so many glitches.

Alan Gonzalez Fragoso 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim Kirk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon Stroman 
Évaluation :
3

The location for pick up and drop off was good for us, the inside cab of the truck we rented was very dirty, not sure when or if it was cleaned. The inside of the windshield was so dirty when the sun was shining it was difficult to see thru it. The inside of the back of truck was clean. The lady working the front desk was very kind and helpful

Michelle Kahlenbeck 
Évaluation :
4

Excellent service à la clientèle. No problems with transaction.

william Watson 
Évaluation :
5

I had a great experience here and will rent from this location again

Denise Gamble 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shilanda Moss 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tylor Deal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Lilly 
Évaluation :
4

The lady at front office was very nice

Tonya Anderson 
Évaluation :
3

Wasn't told I had to take a picture of odometer, truck, inside truck etc. I parked the truck and put the keys in and expected that to be it. Whole "check out" process took 10 mins in itself. It should be relayed that BEFORE you drop the keys off that you have to do a millions steps before you're actually checked out. Dropped the truck off in time but guess what, didn't anticipate having to take a million pictures. Didn't have to do this last time I used U-Haul

Kyle Wilcher 
Évaluation :
5

Very knowledgeable staff and thorough

Anthony Elliott 
Évaluation :
3

sales person was not the nicest especially when discussing payment as I indicated I had already paid, she didn't care nor wanted to discuss it. Truck seats were quite beat up and were mostly tape holding them together. Overall think another location would've been a more pleasant experience

Maya Patel 
Évaluation :
5

Nothing 😊This is the only one me and my daughter use all the time, this one is so clean the Personality is beautiful

Stacey Wiley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rochell Delevante 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Dafoe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Murray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Jones 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy Monger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY PRUDEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail Waterfill 
Évaluation :
5

Everything was very nice

Francetia Turner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Dais 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim Kirk 
Évaluation :
5

Can not think of anything. Even thing was excellent.

johny harris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cliff Gillaspie 
Évaluation :
3

Customer service was efficient and knowledgeable. Van was not clean. Placed tarp on floor to avoid getting white powder or dirt on my stuff. Miscellaneous pieces from previous user rolling around.

DEIDRE KELLY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Chheng 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Nulty 
Évaluation :
1

I was charged in full for a Uhaul truck rental that I could not use. After speaking with call center, I was misdirected to return rental under the impression that I would receive a refund to exchange the rental for the one I needed. The employee at this location misled me to think I was getting a refund and was not helpful in resolving the issue at all. I have submitted a dispute for the charge with the home office and am still need to reserve a truck rental.

Dumunkis Gibson 
Évaluation :
5

The lady working the front desk was very helpful and professional.

Adam Donaldson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Clare Wall 
Évaluation :
5

served its purpose of moving out our son's dorm for the summer

Will Minnette 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Stahlecker 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Trisha Gunn 
Évaluation :
5

Lora was the only one working on a busy Saturday morning and did a great job being efficient and getting us all what we needed quickly.

Laura Hepker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug Bradley 
Évaluation :
5

The person that did our check in for the uhual was very pleasant and nice. She was a star and very helpful. Big shout out

Corey Sowards 
Évaluation :
5

I returned the truck when no one was at the site. Keys went in the secure Keybox.

dennis cain 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Matthews 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRSTEN CUNIFFE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie Langdon 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Atlanta Allen-Kegley 
Évaluation :
4

The location did not have the additional equipment I needed for today. It made the day much more difficult. I was sent to a different location to pick one up, but they did not have one either.

Cai Kemmler-Fox 
Évaluation :
5

Nothing even the attendant was great at the counter

LASHANA MADDEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTasha Richardson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis mayes 
Évaluation :
4

The inside of the cab was not clean. Everything else went smoothly and the overall experience was good.

Melodi Miller 
Évaluation :
5

The pickup was in great shape and the staff member who checked me in/out was friendly and knowledgeable. Overall excellent experience

David Eckert 
Évaluation :
5

Can't think of anything. U-Haul is already doing an excellent job, second to none.Just up the great service.

Jacob Atanga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Johnston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanel Mani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randee Morris 
Évaluation :
5

The location and service was great. However the online checkout process is incredibly broken. The website rejects .jpeg files so I had to convert my photo to a .png or else it wouldn't be accepted. This is not an issue with the location so much as the UHaul corporate website.

Spencer Henderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Glenn 
Évaluation :
3

The woman at the desk was very cold and unapproachable, it was clear she was distracted while making Christmas ornaments or doing some kind of crafting while "helping me". I was struggling to check in on my phone and was given very little assistance as she was doing crafts at the front desk. Upon getting to my truck, I struggled to close the cargo door and was patronized about not fully closing the latch before opening it. I definitely would rent storage again from this location, but with the treatment I was given when picking up my truck, I would never rent another Uhaul truck from this location.

Madison Walberry 
Évaluation :
3

The pick up truck had visible damage out the outside and smelled of stale smoke! it was horrible. My additional driver drove it and they only had the one truck on the lot so I couldn't exchange.

Yolanda Evans 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Mack 
Évaluation :
5

They have Great customer service and very friendly..

stephen deplanty 
Évaluation :
5

very friendly folks. equipment always available and well maintained.

boice tomlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney Edgeworth 
Évaluation :
5

No comments on improvements, just wanted to give a compliment to the representative that assisted me. He was very friendly, had a great personality, and made me feel welcome. He deserves a raise! Good people are hard to find these days!

Andrea Currin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Glenn 
Évaluation :
3

Truck drove horribly and was pretty beat up in the cabin. Steering was absolutely awful. I had to drive extra slow to avoid causing an accident. Truck didn't start a few times also.

Brian Kalember 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Nowak 
Évaluation :
5

Nothing 😊 The young lady that you got working at the front desk is so friendly her personality is the best👍🏾You can’t go wrong with a worker like her ..

Stacey Wiley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinne Qualkinbush 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Zagar 
Évaluation :
2

Buy new trucks for some reason U-Haul trucks burns gas soon as you hit the gas pedal all you hear why driving is the transmission running look at the gas hand almost on E buy better trucks

Tibble Lake 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA DAVIS 
Évaluation :
5

Mr.John Henry is the best!

Kenneth Hardiman Jr 
Évaluation :
5

It's AWAYS a PLEASURE to due business at STORE IT INDY. The staff is AWESOME!!!

mygleetus smith 
Évaluation :
5

The gentleman that helped us is the best!

Kenneth HardimanJr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShonda Gilliard 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID BASADRE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colette Tooley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vasilis Papavassiliou 
Évaluation :
5

You are very good

IDRIS AHMED 
Évaluation :
5

Be quicker in printing of documentation to ensure customer can used full rental period as specified in the reservation.

Nathan Tomerlin 
Évaluation :
5

Nothing. The whole process was smooth. It was great!

Kevin Nowak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Halpner 
Évaluation :
5

John Henry is a jewel! We were very happy! Thanks!

Cheryl Cook 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth HardimanJr 
Évaluation :
1

I paid for both furniture pads and a furniture dolly and didn't receive either.

Christopher Nitta 
Évaluation :
4

Difficult to get van checked out

Brett Hamrick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace Cox 
Évaluation :
5

The instructions on the screen said the truck ID number would be on the lower left corner, but actually it was on the upper left corner. Other than that, everything made sense.

Joni Heredia 
Évaluation :
3

Was frustrated with a $20 weekend return charge....no reason for this and was never mentioned. For $9 more I could have kept it for another day. Scam charge!

SCOTT RICHARDSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neal Schlosberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Sheek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Graham 
Évaluation :
5

Can was dirty with some trash in the by the counsel in the middle

Thomas Mintun 
Évaluation :
5

I just want to say that I was well-pleased with their service. No waiting time when I arrived. The day before I texted a message from the website and got an immediate reply, even followed up with a phone call. Return process too was efficient. Keep up the good work!

STEVEN EISINGER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY GENRICH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levar Melton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmela James 
Évaluation :
5

I really love the facility. The professionalism of the staff was great. My only complaint is the first storage room they gave me had a leaky pipe which set my things up for mold. i wasn't happy at all with that but they gave me another clean dry storage area. Much appreciated. I would recommend them to anyone. thank you

NIKITA LIGGINS-ROBINSON  |  Expérience générale 
Évaluation :
5

I work with storage units and have had many over the years this is the best one and I recommend it daily. Easy access with different types of doors and the dollies are the best. The staff is very friendly and helpful. Love this place

Dennis Thewlies  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE WARDELL  |  Expérience générale 
Évaluation :
5

Excellent service. Thank you.

ENRIQUE SANCHEZ  |  Expérience générale 
Évaluation :
5

Wish there was a locking gate mechanism when we accessed the facility at night. We felt that anybody could drive in behind us.

KIRK BRATTON  |  Expérience générale 
Évaluation :
5

Staff was very kind and helpful. He explained the rules, insurance options, etc very clearly. Move in and out was very convenient

Ellen Rice  |  Expérience générale 
Évaluation :
5

Close to BU and easy to use. We will be back next year!

CAROLYN HOOKS  |  Expérience générale 
Évaluation :
4

The facility fits my storage needs. It is clean, secure, and in good repair. It is easy to access my unit for loading and unloading. Customer service at the facility was excellent.

Privacy Request  |  Premières impressions 
Évaluation :
1

never again bill me for nothing

Privacy Request  |  Premières impressions 
Évaluation :
4

good service, lady gave me extra time to move my belongs into the storage unit.

Privacy Request  |  Premières impressions 
Évaluation :
1

I did not purchase this unit and when I called about the storage this morning they did not have anything on record for me

Privacy Request  |  Premières impressions 
Évaluation :
3

I havent moved yet, but i will soon. I still plan on using this facility as well.

Privacy Request  |  Premières impressions 
Évaluation :
3

The storage unit is great so far... Plenty enough space for my things

Privacy Request  |  Premières impressions 
Évaluation :
3

I had no issues in reserving the storage unit. I was unable to cancel the move in.

Privacy Request  |  Premières impressions 
Évaluation :
5

great customer service

Privacy Request  |  Premières impressions 
Évaluation :
5

The staff was excellent. The facility was clean. I got a true deal. Only complaint is that you have to compete with the salt trucks who park very close to the storage facility`s garage door.

Privacy Request  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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