Drop off was a bit of a pain. The place had no after hours drop off area and the drop off procedure online did not fit what I was seeing at the facility. Luckily someone else was dropping a truck off so I just hooked up the trailer to the truck.Joseph M.
Customer Reviews for Store More of Kentucky
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lawrenceburg, KY 40342
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/27/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Truck was not clean and smelled of cigarette smoke. When I started the truck the dash indicated low passenger tire air pressure. Uhaul rep said her husband usually fixes these things, however he was not there. I had to set up her air compressor and put air in myself. I asked her if she thought the tire would be ok an my over 200 mile trip, she said it should be ok. Not the case. Light came on about every 50 miles, delaing my drive time over an hour. The tire kept going down so I called Uhaul for roadside assistance. After 30 minutes on hold with a prompt telling me online or the app was faster, I hung up and used my app. App told me request was acknowledged but I saw no further progress for another 30 minutes. I had perishables on the truck, so I bought a can of fix a flat for 20,00 $ and temp fixed it myself. I explained the issue to the drop off location and they said I would have to contact Uhaul to get reimbursed for the fix a flat purchase. Will Uhaul reimburse me?RICHARD P.
Make sure to call customer if truck pick is at different location.Antonio D.
nothing! she was amazing!ROBERT S.
There was no one there. We called their phone and they said they were open Monday-Saturday 9am to 5pm. We showed up on 9/8/2021 at 9:17am and there was no one there and no way to turn in the trailer. We went through our account on the internet to live chat and tell the U-Haul customer service agent that we left the 5x8 U-Haul trailer within the fence of this location but COULD NOT check in the equipment properly.Arlen G.
Have a better online system for booking, 'renting' and paying. I was under the impression that I had locked in all of my Uhaul needs only to find out I hadn't. Very confusing, and from what I've heard, this is the norm.Monique G.
Le client n'a pas laissé de commentaire.MELISSA A.
Charged me 50 $for a cleaning fee! Bullshit! I will never rent from haul ever again!!!!GENE B.
Le client n'a pas laissé de commentaire.RANDY B.
Le client n'a pas laissé de commentaire.Justin H.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.SAMANTHA K.
Le client n'a pas laissé de commentaire.Landon B.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.Rhonda K.
Well done!! Equipment ( moving blankets)where ready when I got there, The person was very helpful in the process.rick S.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.Jimmy B.
Struggled to get truck turned in online. Went to the location and no one was there.Katherine R.
Le client n'a pas laissé de commentaire.BRENT S.
Le client n'a pas laissé de commentaire.Harold W.
The lady working there was extremely helpful. We didn't ave the contract to return with the keys. We dropped off the vehicle on Sunday and Monday morning I returned there to explain why we didn't have a contract to return with the keys. She said she could process the return and emailed me the receipt. She was professional and kind!kenneth R.
Le client n'a pas laissé de commentaire.Rachael T.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.MARCUS W.
Connie was so Awesome /Professional very friendly in and out quickly. Connie Thank You so much high reccomend you.DOMINGO JR D.
Le client n'a pas laissé de commentaire.Kenton B.
Very friendly and helpful staffROBERT S.
Le client n'a pas laissé de commentaire.Karen B.
None noticed.LOUIS M.
Miss Connie & Smiley we're professional. They were very helpful, friendly and knowledgeable. I would definitely recommend Store More Kentucky and I will most definitely be back!!!Lisa O.
Wonderful front desk lady, very helpful just call if you need directionsphillip D.
The Manager was very friendly and helpful!Thomas H.
Be more specific on instructions when doing the 24/7 pick up.Kayla AND Dust M.
Tried to drop off after hours but mobile app would not load photos. Returned the next morning at 9:15 no one at the site. Advertised hours 9-2 M-S. Tried mobile app again and it worked. Thank goodness since no one at site.Ken H.
The trailers could use a Jack to raise it up to connect it to the hitch. It was not easy to lift. It would be next to impossible for someone elderly.Tim H.
The young lady working at the location, went above and beyond to help me.Mark B.
I ordered a dolly and it was not in the truckBobby H.
The location was very, very difficult to, but the emergency number was very helpful.Jeremy K.
Le client n'a pas laissé de commentaire.kelly A.
The agents were very friendly and helpful. Made sure I was hooked up right and the lights worked. They were hard to find as their street sign is missing. I will definitely use them again in the future.Ed G.
Le client n'a pas laissé de commentaire.Darren R.
Not on U-haul, but there is no street sign for the road they are located on, and Google maps took me down the wrong the road altogether. The road is off Industrial rd. Very helpful and nice.Kevin G.
Le client n'a pas laissé de commentaire.Jessica T.
Le client n'a pas laissé de commentaire.DAVE T.
Truck needs maintenance on the front end of vehicle. Squeaking the hole way, popping in turns over all handling was awful.Anthony S.
Le client n'a pas laissé de commentaire.Brandon D.
The place was hard to find but the staff was friendly and helpful.Kevin H.
Le client n'a pas laissé de commentaire.Franklin F.
Le client n'a pas laissé de commentaire.Theresa F.
It would be a nice when you make a reservation through central call center in enough time to get what you made it for. A 10 foot is not a 15 foot. It is not an upgrade...actually down grade as i have to pay extra for fuel and totally over kill to haul one piece of furniture. No issue with rental in lawrenceburg just central uhaul to get what one makes reservation for...i do not get reimbursed for the 8 additional gals of fuel.RONALD D.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Carolyn P.
Need signs letting people know it's back there other than that love the people that worked there she was so polite!Pam F.
Le client n'a pas laissé de commentaire.JOSHUA E.
Le client n'a pas laissé de commentaire.Jessica E.
Le client n'a pas laissé de commentaire.JOSHUA E.
Le client n'a pas laissé de commentaire.Doug H.
I would not recommend uhaul to anyone. I was told if I made sure the truck had the same amount of gas in it as when I got it I would be okay. I was charged a fuel fee after topping the fuel off. I was also told I would be charged 40 cents per mile I went over. I ended up being charged 82 bucks on top of what it cost to rent the truck and the gas I put in.Morgan W.
It was not easy to locate as it is tucked within residential rural area. Uhaul General after hour Phone service was terrible. Could not connect to a life person as promised in the contract for help. Recording of advert was just playing on the line. Very annoying. The dolly I rented was not with the truck and I was charged for it. Uhaul Billing was confusing. Was charged at pick up and drop off which I don't understand. I think I was overcharged and plan to call uhaul later in the day. Instructions to pick up by phone was hectic and time consuming. Will never do after hours pick up again. Location was 25 Miles from my residence and not where I picked during my reservation.Livinus O.
Le client n'a pas laissé de commentaire.Douglas S.
We had to wait 30 minutes for an employee to show up and open the store. We had a 9am scheduled uhaul pick up, no one showed up till 9:30am, no one answered phone, etc. there was no real explanation or apology. This made us late for our trip- there was no effort to even rectify the situation.Caleb W.
I had parked my Uhaul behind another outside their gates and when I went to their office I was told to bring it inside as she couldn't walk 10 feet to check the trucks mileage and gas. At that time I remembered that I had not filled the tank back up and asked where the nearest gas station would be and she said she didn't know but I could just pay the difference. If I had realized I'd be charged 80 $for 20 gallons of gas I would have just found a gas station. All around terrible experience.Devin B.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.TERESA B.
Uhaul is in good hands with these folks.sam D.
The trailer was damaged upon receiving it. The tongue has been bent but i used the trailer and it dog tracked to the legt.Jose F.
Overall had a great experience with uhaul will used and recommend againRoy M.
Le client n'a pas laissé de commentaire.Jeff H.
Le client n'a pas laissé de commentaire.Victoria S.
Le client n'a pas laissé de commentaire.Jerry B.
could not pickup truck, office was closed and we had no answer at phone numbers. finally after an hour wait was able to get truck after calling uhaul. truck was on empty at pickup but online showed a full tank!columbus H.
Le client n'a pas laissé de commentaire.Scott W.
Le client n'a pas laissé de commentaire.tommy G.
Le client n'a pas laissé de commentaire.donald L.
The person supposed to check truck in for us wasn't there and we left the key with another person at location. Truck was checked but was considered late, we then were charged for 2 days for less than 24 hour possession of the truck. Lots of aggravation getting this mess straightened up.libby R.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.Ronnie M.
Very confusing. Made reservationn weeks in advance, then with 24 hour confirmation did not have vehicle available at location reserved. Had to go to different location...girl at original location knew nothing. Too many phone calls, etc. to get correct information, location etc.during what is already a stressful time. Will consider other options than uhaul in the future...Patricia S.
Le client n'a pas laissé de commentaire.Joe G.
The u haul office was off the beaten path hard to find however the clerk was very friendly and helpfuljames H.
Le client n'a pas laissé de commentaire.Robert C.
Service rapide et convivial.Michael S.
Le client n'a pas laissé de commentaire.ANGELA C.
Le client n'a pas laissé de commentaire.Chris R.
Le client n'a pas laissé de commentaire.Courtney T.
I cannot think of anything you can do to improve. My experience was excellent. I had a bad experience earlier in the day with your location at a Valero Gas station and convenience on US 127 South in Frankfort, KY. Cancelled a rental in progress due to unanswered questions about the charges.don W.
Le client n'a pas laissé de commentaire.ralph C.
Le client n'a pas laissé de commentaire.Jesse B.
Le client n'a pas laissé de commentaire.lincoln F.
Friendly and helpful as soon as we pulled into the lot. They do need a sign at the end of the drive if allowed as a little difficult to find.Took care of all return paperwork with ease. Will use this location and recommend to friends.5 stars.Bobby P.
I was impressed with the trailer Qaulity. It pulled and tracked easily. Would be glad to use this again next time.richard S.
Le client n'a pas laissé de commentaire.Randall T.
The Husband and Wife operation at this location could not have made us feel more welcome! Great Location to work with!JANICE W.
The trailer was clean and the service was superior. Thank you - We will be backKelvin Y.
Dropped off with no issues.Kimberly A.
Personal was nice, store was hard to findPATRICA B.
The friendliness and helpfulness helped with the disappointment of not being able to pick up the order at the desired location.JAMES R.