Truck was exactly where described and in good clean condition. I used the UHaul app which took some time to check out and check back in. Mike Neice went above and beyond to help me with my concerns.
David S
Customer Reviews for Store More of Kentucky LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The only complaint I had was getting charged more when I left more gas in it then it had when I got it
Hope CI never got back my deposit.
Roy SDrop off was fast and easy
Thomas HCalled multiple times and even tried to stop by but could never catch anybody in the office. Just wanted to check best place to leave our trailer since I knew it would be after hours since their hours and so limited. Never called me back. Very frustrating.
Kevin KThey changed 134,13 dollars to go 10 miles!! I’m so frustrated
Crystal MThey didn't have the 15-foot we ordered and tacked on a slew of unnecessary & unwarranted charges at the end. The lady I spoke to was an uneducated hillbilly. Not a good experience.
Sara jNew to the application on line with pickup but after I figured everything out , it was easy. Thank
Stephanie MJust keep up the great work!
Rachel LThe owner/operator is always so pleasant and helpful! She is a great representative for your company
CHRISTOPHER AIt was a bit of a mixup when we returned to a different location, but U-Haul fixed our bill from $3 200 to what it should have actually been.
Sharlene GThe lady was very helpful and knowledgeable. She answers all my questions and was very professional.
Robert MWas contacted by phone before drop off to inform me on how to drop it off. Friendly, helpful.
Art HI was charged an additional $27 for something I'm not aware of. I folded the furniture mats accordingly and the gas tank for returned as it was found.
Brittany CWouldn't change a thing!
Angela BHad difficulties ordering the truck and tried a number of times calling the location. Never got through.
David TImpressed by the Ford truck and uhaul box. Lot of thought with many years doing it. Thanks for the great equipment and service.
allan kTerrific lady took care of all my needs
RHONDA SFriendly customer service and assisted with hookup
Lee FThe online check in took a lot longer than I expected. Had to keep taking the same photos over and over. It took about 30 to 40 minutes to finally get done. But overall the truck was great running and nice and clean. I would use them again if I ever need to move again
Scotty SI wouldn’t recommend doing any business with Store More again.
ELIZABETH MThe people who run this location are fantastic.
SHAWN CManagement team was very informative and helpful.
STEPHEN OThe location was close to where I live so it was very convenient, and the whole process of reserving, paying for, picking up and dropping the truck off was very quick and efficient and problem free. The lady, Connie, who helped me was very nice and knowledgeable and made the experience a pleasant one. Keep up the good work!
PAMELA LDrop off was a bit of a pain. The place had no after hours drop off area and the drop off procedure online did not fit what I was seeing at the facility. Luckily someone else was dropping a truck off so I just hooked up the trailer to the truck.
Joseph MTruck was not clean and smelled of cigarette smoke. When I started the truck the dash indicated low passenger tire air pressure. Uhaul rep said her husband usually fixes these things, however he was not there. I had to set up her air compressor and put air in myself. I asked her if she thought the tire would be ok an my over 200 mile trip, she said it should be ok. Not the case. Light came on about every 50 miles, delaing my drive time over an hour. The tire kept going down so I called Uhaul for roadside assistance. After 30 minutes on hold with a prompt telling me online or the app was faster, I hung up and used my app. App told me request was acknowledged but I saw no further progress for another 30 minutes. I had perishables on the truck, so I bought a can of fix a flat for $20 and temp fixed it myself. I explained the issue to the drop off location and they said I would have to contact Uhaul to get reimbursed for the fix a flat purchase. Will Uhaul reimburse me?
RICHARD PMake sure to call customer if truck pick is at different location.
Antonio Dnothing! she was amazing!
ROBERT SThere was no one there. We called their phone and they said they were open Monday-Saturday 9am to 5pm. We showed up on 9/8/2021 at 9:17am and there was no one there and no way to turn in the trailer. We went through our account on the internet to live chat and tell the U-Haul customer service agent that we left the 5x8 U-Haul trailer within the fence of this location but COULD NOT check in the equipment properly.
Arlen GHave a better online system for booking, 'renting' and paying. I was under the impression that I had locked in all of my Uhaul needs only to find out I hadn't. Very confusing, and from what I've heard, this is the norm.
Monique GCharged me $50 for a cleaning fee! Bullshit! I will never rent from haul ever again!!!!
GENE BWell done!! Equipment ( moving blankets)where ready when I got there, The person was very helpful in the process.
rick sStruggled to get truck turned in online. Went to the location and no one was there.
Katherine RThe lady working there was extremely helpful. We didn't ave the contract to return with the keys. We dropped off the vehicle on Sunday and Monday morning I returned there to explain why we didn't have a contract to return with the keys. She said she could process the return and emailed me the receipt. She was professional and kind!
kenneth RConnie was so Awesome /Professional very friendly in and out quickly. Connie Thank You so much high reccomend you.
DOMINGO JVery friendly and helpful staff
ROBERT SNone noticed.
LOUIS MMiss Connie & Smiley we're professional. They were very helpful, friendly and knowledgeable. I would definitely recommend Store More Kentucky and I will most definitely be back!!!
Lisa OWonderful front desk lady, very helpful just call if you need directions
phillip DThe Manager was very friendly and helpful!
Thomas HBe more specific on instructions when doing the 24/7 pick up.
Kayla ATried to drop off after hours but mobile app would not load photos. Returned the next morning at 9:15 no one at the site. Advertised hours 9-2 M-S. Tried mobile app again and it worked. Thank goodness since no one at site.
Ken HThe trailers could use a Jack to raise it up to connect it to the hitch. It was not easy to lift. It would be next to impossible for someone elderly.
Tim HThe young lady working at the location, went above and beyond to help me.
Mark BI ordered a dolly and it was not in the truck
Bobby HThe location was very, very difficult to, but the emergency number was very helpful.
Jeremy KThe agents were very friendly and helpful. Made sure I was hooked up right and the lights worked. They were hard to find as their street sign is missing. I will definitely use them again in the future.
Ed GNot on U-haul, but there is no street sign for the road they are located on, and Google maps took me down the wrong the road altogether. The road is off Industrial rd. Very helpful and nice.
Kevin G