Andrea was great to work with. I called her 15 min before closing and explained how urgently I needed a car dolly as my daughter was stranded while traveling home from Chicago in Warsaw Indiana. Andrea quickly took my info and got me out the door within minutes. Long story short - my daughter and her car are home safely. 100 % appreciate Andrea's willingness to go above and beyond. She really made y'all look good.
JEFFERY G
Customer Reviews for Store N Stuff LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything went smoothly and quickly.
KURT RFriendly manager. Very professional!
Mindy HRented a small uhaul trailer for a move. Stopped during the trip for some sight seeing. Paid for parking, saw our sights and then moved along. 4 months later uhaul charged my credit card $100,25 for a parking violation. Metropolis fined the trailer. There was nothing posted at the parking lot about paying for a trailer. A $12 dollar fee turned into 100,25 by the time Metropolis and Uhaul got done screwing me over. This company has several BBB complaints and a lawsuit against them. There are also several social media posts warning people to avoid Metropolis parking. I would suggest avoiding both companies.
WILLIAM WMobile pick up is a joke. We were supposed to mobile pick up at 7:00 am and the text would not come thru to complete process. Thus we had to wait until the store opened at 9:00 am setting our time back. It was a complete mess. Should do everything 24 hours before and supply customer with code before day of pick up.
Mindy PEasy to find, convenient location.
DAVID AI fealt well informed about the whole process. The management team was friendly and hospitable. I will definitely go there again if I need rental services.
LINDA KWas very pleased with the entirety of the experience. Thank you for all your help!!
DANAE HThe guys were excellent. It was fast and very easy to return the truck. No complaints. I'd definitely use this location again.
greg hThe trailer was not water tight and my belongings that were in the very back were soaking wet upon arrival to Ashtabula.
Shaina ZExcellent beyond measure, just a "top-notch place" and a very nice (great) Woman, to help so much. I don't know how Business People find such "great" people, but I wish they could share the secret. We need a few more people like Her in this country. Suggestion; don't let Her go.
CHRISTOPHER GThe pick up process took a ridiculously long time. (Almost an hour) We had completed all of the online check in information so it should have been quick and easy. The lady working was struggling with the computer and then did not tighten the hitch when she hooked up the U-haul. Fortunately we discovered it when the U-haul trailer bounced around horribly on the drive home. Even though this location is very convenient for us, we will not pick up from here again.
Russell SThe agent was very helpful. She processed our rental quickly and efficiently. She made our experience painless and pleasant.
JOHN RStaff was super friendly and helpful
Doug TNothing that I can think of, everything went well, service was top notch, and friendly. I would definitely refer others to Store N Stuff LLC in Wapakoneta OH.
brett rMy U-Haul experience was very poor. Was not happy with the Lima Ohio location that transferred my order to Wapakoneta. The Mobil pick up was horrible. Box truck was best up and the Mobil app would not allow me to upload pictures. It took over an hour to pick up my vehicle when o was done.
Tony ASend me the email of your location like you said you would.
Homer FThe lady at this location is super rude and very unprofessional!! If I ever need to rent a truck again I will definitely go to a different location! Truck was just what I needed. Online renting was a little complicated because I'm from out of state.
KASEY DI dropped the rentals off close toi my home address and they stated they were going to charge me extra for not returning the truck were they stated. I was with out a vehicle at the time and the place that was stated to return was 30+ miles from my home. I returned the vehicle were it was less than 5 miles from my home.
Carl SLocks on the back of all the trucks
Jon RGreat service from Andrea once again - thanks
Lisa Dvery nice and helpful people at this location
Thomas WVery professional and polite
Scott SNo improvement needed excellent service😀
mark bAll the tires are ball and the truck started vibrating randomly and had to stop in the middle of the highway to check.
Yagneshkumar PI have used this location several times to drop off and reserve a truck. Very helpful and friendly. Andrea was able to work with me to get the best deal and make sure that i had what i needed when I needed it. She followed up when we had to change pick-up locations to keep me informed so that I could continue packing for my move without having to deal with changing reservations.
Lisa DRien
patrick kCustomer service on the phone and in person was great! Very friendly and helpful very nice people
Karen SThe owner has poor customer service skills. He gave me a snarky attitude when I picked up the trailer. Then after returning the trailer on time and clean, he charged me an extra $20 because I didn't park the trailer in the right spot. I was never told there were designated trailer parking spots. When I called about the extra charge, the owner took over the call with that attitude again. Claim I was being rude. Which I wasn't.
Steve BNice service pleasant to work with
Wanda JNo problem, easy in and out to drop off.
randy mCharged $80 for rental insurance during check out
Andrew PI found it hard to pick a good parking spot for the return after hours. Maybe expand the parking lot or have a better drop off spot.
Curt WNo one was in the office during business hours. Went there at 2 pm and the business hours on the door say open 9-5 on Monday also call them and know one answer the phone.
Johnny QIt was great
rebecca wFantastic customer service!!!!! Would recommend this place anytime!!!!!!!!!!
Theodore HWell kept, well prepared...
Clifford TIt rained and water leaked in the back loading area up going towards the cab area .
Tracie KWebsite said they were open until 2pm on Saturday. Sign on door said they were open until 2pm on Saturday. Dropped off truck between 11 and noon on Saturday but no one was there.
Timothy Ithe girl that helped me on Saturday the 28th of Januaty 2023( I do not remember her name and I apologize and that is why I put the date the time as before 2 and after 12 in the afternoon) was the best customer service person that I have ever had in my life. Thank you for helping me at a time that I really, really desperately needed help.
Sivan MExcellent customer service!!
Scott LClosed early
Marion Mthe truck i picked up was dirty witg mud all over the driver side floor and inside the box it was slightly muddy. when i returned the truck and said clicked it was not clean for the user, i was charged $25! i am extremely upset that i have to pay for the filth from a customer prior to me!!!!
Tommy ZCounter person was very friendly, helpful and knowledgeable.
Kirk MThe 6X12 trailer is very heavy and would be very helpful if it included a tongue jack.
Richard CS.O.
TONY PIt was a pleasant experience. Thank you
Mark JThe jack/crank on The trailer we picked up was broke. Trailer had a shimmy when empty and driving down the road. When loaded it was fine. When we drop off the trailer the haul guy had to get a jack just to get the trailer unhooked from our truck. Took along time to hookup and unhook. Wasn't sure of how long to rent the trailer and thought to be safe I got two days, only needed it one and I haul said no refund for the second day even though I picked up and dropped it off the same day. Shitty service, shitty maintenance on equipment, and drop off location had way to small a place to drop off no room to even turn or park.
Mitchell B