Le client n'a pas laissé de commentaire.
RONALD D
Customer Reviews for StoreSmart Melbourne
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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If an attendant will not be onsite for drop offs, maybe let the customer know and give instructions about what to expect.
Deborah JThe truck was filthy, low tire pressure in front wheels (only 30 psi). Cost to use truck for 4 hours was ridiculous (almost $100). Next time I'm just going to ask a friend for a favor and pay him for the trouble.
Matthew MThe manager was rather rude to me. All the preliminary forms I had filled out on line were apparently lost, so I had to redo that. I waited 20 minutes for the manager to come back to the office and serve me, and no "please", "thank you", or "I'm sorry " was offered.
Wendy CEmployee working on 11/30/23 ask for my ID. I handed to him he snatched it from my hands. Then did not return it back in my hands laid it down on the counter for me to pick it back up. Then after seeing my date of birth he replied. "You look much younger then that". The truck was clean and ready to go. I will not return to this location. 575 N Apollo blvd
Silena SManny (manager at storage dropoff location) was a tremendous help in checking the vehicle in after switching dropoff locations. For some reason, this facility wasn't provided as available drop locations on the web portal. Very convenient to offload and check in at same location!
Thomas HMuch help is needed there also doorbell for customers I waited 20 min to get service on reservation.
Charles EOne employee is only interested in renting storage space and talks way too much and too long. I was over charged. My rental was $58 and I was charge $116 Now I have to fight for a refund
Thomas GFast and convenient
Juan PThey processed the return of the trailer as though they are a cashless facility. But according to a person I spoke to at uhaul .the processed it as they had given me cash back. When I called uhaul because something didn't look right . I was told they processed the return as though cash was given back for the deposit. I received no cash . I was told everything was straightened out but still to this day I do not have my 75 cash deposit back . I will be calling Monday.
Wesley LThe U-Haul app did not (again). I'd get most of the way through the check-out process and the app would hang and not let me proceed. I went inside to the counter and was done in minutes - after spending 3-times as long trying to check the truck out via the app.
Randall FThe store was closed.
Laura NImprove the mobile app so it works better with Galaxy phones.
Jeannette WNothing that I know of I picked up the uhaul and got it home… we'll I got my toe stuck on door panel and my body kept going…I fell to the pavers on my right butt cheek and I felt my back compress and so tremendous pain on right mid section and also broke the toe too…. H gh ping to emergency today…can barely walk So I had it returned on Saturday same day
Tina BGreat customer service. Always professional.
Gerald BOther not knowing we were dropping of a truck no problem
BRYAN HHelpful staff. Opposite of US1 location in Melbourne.
Mark MGood service. Friendly staff.
Darryl JWindshield was dirty with bugs, interior was also dirty and needed to be cleaned. Pickup truck was overall very good, handled well and was enough to tow a small boat.
john cU-Haul made it easy the app allowed me to secure a pickup truck in advance and when I needed the Truck a few extra days I was able to secure it on the app very easy and on returning the truck I had the option of not having to deal with an agent if I wished because of the key drop box. I did actually deal with an agent on my return and he was a gentleman I highly recommend using U-Haul to anyone who need a storage unit or just a rental for moving or just for odd jobs, this pickup was cheaper then renting a car while my truck was in the shop I definitely would do it again. KCK
KEVIN KThe guy who checked us in was extremely rude and condescending. We told him we rent U-Hauls often and he said rudely that we should have an account if that's true. Like we were lying. I told him we made the reservation on our account so I didn't get why he thought we didn't have one. We've used U-Haul at least 15 times since 2008. Have never been treated so poorly.
Matthew CEverything was great!
Michael HGreat customer service booth, picking up and dropping off. Thank y'all.
Kevin PManny is great, always friendly, helpful and a pleasure to deal with.
STEVE PAuto transport was dented and not very well maintain. After only one hour of travel one of the tires blew out, I sat on the side of the road for 3,5 hours waiting on repair tech, this is unacceptable !!! I missed my appointment do to the waiting time. Once I returned the equipment I was told there was nothing they could do or give any kind of refund. I highly suggest to use other rental companies when renting equipment. Feel free to contact me with any questions.
Sam MRepresentative was polite and attentive.
Christina SDrop off was really easy, only took a few minutes.
John WThere was only one agent on duty all day. This necessitated the agent locking the office to tend to issues in the storage compound. Only one customer can be accommodated at any given time. Additional agents, even one more, would prevent a second or subsequent customer from having to step outside the office while the sole agent locked the office to show another customer a storage locker.
Oran MEverything from front desk to I haul was throughly explained and it was smooth transition from pick up to drop off.
Darrell DVery smooth transition. People were great to deal with.
Scott PService was great.
Michael HThis location was exceptional!
Steve HWell satisfied with the truck and customer service my second time rental at this location and I will pick it again in the future.
Marie ELevi was absolutely fantastic in service and everything went perfect…! Thank you so much and I will definitely be using you again…!
William SExcellent customer service. Agent had a welcoming smile and took care of everything quickly This location is an excellent asset to the U Haul operation
William VDrop off after hours. Clear instructions. Thank you
Angela PThe staff was very helpful with regards to hooking up the tow dolly and telling us how it needs to be loaded. There was some type of miscommunication about the reservation but they solved the problem quickly.
William HCharged me for cleaning after I had already cleaned the trailer!! Extra money for UHaul?
Donald HVery friendly and would rent again.
Katrina oWe were told to have tank filled between 7/8 and full. We returned at 7/8 and were then charged by the drop off location another $12,5 for two gallons of fuel. That has never happened before and we have rented with UHaul multiple times. We look at other options next time.
james dWe had a great experience at this location! It was super easy to rent what we needed for a couple days. Checking out was a breeze as well! We would totally recommend this location to our friends and family!
Leeann WVery friendly and helpful!
Mary FExcellent, knowledgeable, and professional assistance at pickup location. Very helpful.
STEVE LDropped of truck with 1/4 tank if gas. Drop off location lied, said it was 1/16 of a tank. I have gas receipt to prove they lied. When i called uhual the rep admitted they lied but said he would need to file a complaint to get manager approval. Why does Uhaul suck so bad at everything. Worst experience ever.
Robert MFirst time renting at this location, fast, friendly, will do again
Michael bThe gentleman who works there was very humble, friendly, very good communication skills. I was upset from the previous haul story, it with my attitude he still gave very good communication skills even while he was training someone else. The lady in the with the white blonde hair could have commuted a little better and her friendliness could have been better. I am sure she is an excellent person.
Richard MDrop off piece of cake and plenty of room to park trailer
Kurt VSuper nice people
Bruce EEasy drop off. Clean and fast.
Erasto SThe sign in app on the phone didn't work. Agent had to call in information to someone.
Jon BI felt unfair. I was forced to change pick up location. It was very far from my place . I had to pay extra charge of mileage.
Koichi NThe guy was trying to be nice by offering me a hug when he found out we were in an accident but he hugged me and I just didn't like that. I'm not offended and I know he was trying to be nice but don't offer your customers hugs please. It feel very inappropriate and unprofessional. Thanks
Heather CBetter customer service!
Cathy HDrivers door didn't close easy. Return after hours having 2 boxes confusing. Truck automatically goes in tow mode killing gas mileage.
Melissa AThe girl on duty was overworked but handled it well and provided excellent service
Harvey KGrouchy didn't seem like they had time to be bothered especially the young lady behind the desk. Attitude of a wet mop. Will never rent U haul again and if you do save yourself the unpleasant experience
ADDISON KWhile this facility was excellent, my experience with UHaul overall was horrible. My account was flagged with an EAlert because I owed zero dollars. That is correct, $0.00. It took me over 3 hours, to finally get ahold of someone in UHaul that could fix this. None of the phone numbers I was given were working properly. The phone would just disconnect everytime I pressed the option to speak to someone. It took a combination of chat, and finally getting a number to the collections department for them to realize the mistake they made.
Shawn CUpon arrival I was told that I had to pay for insurance. This was not indicated online. That is a poor and dishonest business practice. I will not be back.
Ralph M