Customer Reviews for Midgard Self Storage
(U-Haul Neighborhood Dealer)

449 évaluations

2330 Legrand Rd   Columbia, SC 29223

(803) 699-2326

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(803) 699-2326

2330 Legrand Rd
Columbia, SC 29223

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

I waited 45 minutes to turn in the appliance dolly. I called the number posted on the office door multiple times, but it was not answered. The employee was doing her walk around with the cell phone. Not sure why she didn't answer.

Mark Waynick 
Évaluation :
5

nothing

Terry Morales 
Évaluation :
5

No improvements needed. I've already told my family about my positive experience! The location is really good, cargo van was new, and the woman who assisted me was really friendly and kind. Great experience all-around!

Loren Martin 
Évaluation :
1

Only drove 16 miles and was charged 261 miles. Was told gas was half way full but tank was on E. Mileage was also incorrect and backtracked to the previous owner. Van was dirty as hell too. I would never come back to this location even though it is the closest to my house. Good thing I have proof of mileage and gas before I even drove off the lot. Not happy that I have to take time to dispute a charge that should've never been a issue to begin with.

Brooke hawkins 
Évaluation :
3

The $19,95 advertisement is very misleading since you charge so much for mileage. Please include packages that include everything.

Brandy Farrior 
Évaluation :
5

Great Service!!

Cynthia Pitts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REESE SPENCE 
Évaluation :
1

Worst customer service experience ever. Will not recommend nor use your services.

Malcolm-Jamal Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA MACK 
Évaluation :
3

Location was very convienent. However, equipment was sub par. Door wouldn't open on truck. taillates were broken. I tried to clink link to report damage after getting truck-link was expired and would not allow me to report damage. Tried to call office--no answer 3x. Site was extermely busy and understaffed. Desk clerk was very nice but too busy to attend to customers .

Travis Madden 
Évaluation :
5

We were very pleased with our experience at this location. The manager was friendly, courteous and efficient.

Genova McFadden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Luces-Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina Gamble 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya Bellamy 
Évaluation :
5

Ms. Doris, the employee at the store that help me gather information by phone, helped me at pickup and again with the vehicle return, was super friendly, knowledgeable, and helpful. She has the patience of a saint, and definitely goes above and beyond to make sure the customers are happy. You have a gem of an an employee in Ms. Doris, make sure she knows it!

Michelle Harris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Seeger 
Évaluation :
5

Wonderful service

Eugene Purvis 
Évaluation :
5

Service was great.

Andy Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Larose 
Évaluation :
4

Price a little deceiving. $19,99 truck rental ended up being $82 when all said and done.

VICTOR DEWESE 
Évaluation :
5

Great service but van was dirty on pick up

KEVIN EVANS 
Évaluation :
3

Location open and ready for business.

Janessa Edmunds 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ajhia Parker 
Évaluation :
5

Customer representative during checkout at location was professional and courteous.

Shane Flot 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shakai McCarthan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawerence Scott 
Évaluation :
1

It shouldn't take 1,5 hrs to check in when you reserved the rental online, and there was only 1 customer in front of us. The staff worker was trying but didn't seem to be trained. He couldn't figure out how to unlock the box outside to get the key for a customer, and after 3 attempts gave up and started helping another customer and left the other customer hanging. So we walked outside to look at the key box and figured out how to open it in 2 minutes. We felt like we were having to help the staff worker do his job throughout the whole process. Also, after we drove the rental truck through heavy rain and returned it, we noticed one of the tires was almost bald. That could have been dangerous on the road. We hope that got replaced before renting it to another customer.

Kurt Nebiker 
Évaluation :
1

The manager Doris was very RUDE and disrespectful!!!! Customer service was a at all time low 0 % recommend!!!!!!!

Kevin Keys 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck Clymer 
Évaluation :
5

The Columbia location was warm & friendly. The staff was awesome.

GAIL MYERS 
Évaluation :
5

Easy to use, very friendly worked well - 24 hour small box truck rental in town.

Michael Murphy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Sclater 
Évaluation :
5

Ms Delores was very professional in explaining everything I had questions about and she took the time to explain the difference between using the company's insurance or my personal insurance.

sherman slay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy Walker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Davis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT HOWELL 
Évaluation :
5

Trash in cab and had to sweep truck before we loaded our belongings

Belinda Portnall 
Évaluation :
5

Great guy and great experience! This man deserves a raise!

Jeremy Tong 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandi kinsey 
Évaluation :
1

No idea how to use reservation system. Couldn't find my end location

Michael Boaman 
Évaluation :
5

Both reps were efficient and attentive. Excellent service and made my move less back breaking!

William Holmes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia Raines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath Terando 
Évaluation :
4

Stop putting rivets in the plastic for the stop/turn lights. They pop out.

Samuel Loggins 
Évaluation :
1

I have been overcharged by 94 miles and I'm waiting on resolution. While this may not be the locations fault directly, they are an agent for Uhaul. So far the location's representative has been helpful in trying to resolve. Inside cab of truck had a few items from previous renter, otherwise clean.

Damien Craft 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony williams 
Évaluation :
3

I'd like for someone to contact me about a $20 service fee that I was charged without my knowledge or consent to do so. I was not informed of a $20 service fee

Howard Frazier 
Évaluation :
5

S.O.

anthony hall 
Évaluation :
5

The van had a squeaky noise on the inside back portion. A little annoying listening to it on the ride back after taking contents of the van.

Richie Jeffcoat 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Rouse 
Évaluation :
5

Doris was very knowledgeable, easy to communicate with, polite and approachable.

Rosie Settles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Malloy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delores Fedrick 
Évaluation :
5

Renting from U-Haul is a joke. I had to answer way too many questions and take way to many pictures upon returning the equipment. I usaully rent from Enterprise. It is much easier with them, you just drop the keys and go.

Chad Coble 
Évaluation :
5

The truck was somewhat clean but had a bunch of pet hair inside the cab all on the floor.

DARYL JARVIS 
Évaluation :
5

The manager was very pleasant, friendly and seems as though she has a personal relationship with the clients (meaning she knows them by caring for what's best for them). I'm going to use this location more regularly.

Anthony Irvin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Griffith 
Évaluation :
3

Truck smell old and like it’s a smoker’s truck.

Emmanuella Sebeey 
Évaluation :
1

Not happy at all, vehicle was not full of gas, so we returned truck with ruffly the same amount, they gave us major attitude arguing with my wife, i doubt if we will ever rent from U-Haul again

Denis Oneill 
Évaluation :
5

Nothing I can think of

JAMES LOVETT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA WILLIAMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alycia Jones 
Évaluation :
5

Very customer oriented, excellent customer service!

EATHEL MAHONEY 
Évaluation :
5

This location is a storage center non specific to a u-haul center. I had taken my car off the trailer to return the trailer then unload the truck. The attendant stated he couldn't be responsible for the trailer without the truck. I was told to place the trailer across the street on the grass and no one would probably steal it until I returned the truck. Upon returning the truck the attendant had to call a locator team to process the return and since this location is not a u-haul location the call is processed as a normal call with longer wait time. Had I known this I would have chosen a closer u-haul specific location

Felicia Reyes 
Évaluation :
3

Return agent was fairly rude and seemed like I inconvenienced her to return equipment. Also, not very good entrance location for longer trucks with towing equipment.

Carl Opet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY CARREE 
Évaluation :
3

Not this location's fault but was referred here after reserving a car dolly at a different location that had them but having to go out of my way to this location to get the dolly I needed. U Haul offered me a discount by text but didn't actually give it to me. Dreadful experience!!!! Again... no fault of anyone at this location. Actually very grateful they had what I needed even if it was totally out of my way.

Scott Szczech 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy Bdet 
Évaluation :
5

Nothing, I was satisfied with my service

Linda Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinayraj Pillai 
Évaluation :
3

Reduce cost per mile from 99 cents to 65 cents making it more affordable for customers.

james gadson 
Évaluation :
3

I am still awaiting someone to contact in reference to the mileage discrepancy. I have sent an email on Friday of last week. I have not heard anything bc back. I am not sure I'll be renting from UHaUL in the future

Tatianna Mcdaniel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Sovde 
Évaluation :
5

Everything was great. No changes nessasery.

Bernell Outen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiyolo Hare 
Évaluation :
5

Taylor was very helpful and professional in making our reservation for the truck the day before we rented it. And then Doris did an excellent job in the office when we picked up the truck. The truck performed well and was just what we needed. Overall, an excellent experience.

Michael Cockrell 
Évaluation :
5

Doris and her staff always go above and beyond. So friendly.

KIMBERLY FREEMAN 
Évaluation :
5

The cab of the truck could have been cleaner. The associate was fabulous. Excellent service à la clientèle. She was attentive and very helpful. Moving can be stressful but her kind demeanor made my day a lot better.

ShaVonne Green 
Évaluation :
1

Did not understand their own equipment. Was supposed to have an auto transport and they did not know how to load my vehicle… Had to use tow dolly, and straps on right tire came off during tow and wrapped around axle…

FL Anderson 
Évaluation :
3

The ramp on the 26ft truck came off track and had to be unbolted at 2am in the freezing cold just so i could continue my move. Causing me to make an extra trip to find the right tools added 26 miles over the 50 miles i paid for and when i returned the truck and explained the situation i was still charged full price and was then charged for the extra miles!!! I had no other option at 2am because i couldn't get the emergency roadside assistance number to answer the phone after an hour on the phone. This is complete bullshit i was given this raggedy truck even when i commented about it's age when picking up. I was told that was the only truck available. Apparently Uhaul needs to take that truck out of service

Jeffrey Gregory 
Évaluation :
5

I did not receive or use any of the Dolly's that I ordered

Loretta Rich 
Évaluation :
5

The vehicle made a very loud sound. Sounds like it was having trouble shifting gears.

Melvina Johnson  
Évaluation :
5

Customer service representative was very prompt, professional, and make my rental experience excellent.

SYLASTINE BROWN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEILANI HERNANDEZ 
Évaluation :
1

Le client n'a pas laissé de commentaire.

zaria holloway 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin Holloway  
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Langford 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Calvin Samuel 
Évaluation :
1

Manager was curt and rude. Didn't give military discount. Didn't make eye contact and displayed racist undertones. Will never rent from this location again. Poor poor customer service!

ESSENCE SWEET 
Évaluation :
5

Doris was very polite and helpful at getting my trailer ready to hook up and get me on the road.

RONALD WIGHTMAN 
Évaluation :
5

The truck was a little dirty but we made it work thank u Ms Doris was wonderful

BARBARA JACKSON 
Évaluation :
3

The clerk behind the counter hooked trailer up as I backed truck up. He secured chains and also took pic/video of his task(obviously store policy). I pulled trailer about 60 miles first day no issues, the second morning I was traveling down I-77 @ 70mph and the trailer popped off of the ball and let me say it was a wild ride to wrestle it onto the side of road through 3 lanes of traffic with no accidents. Obviously I should have checked behind him upon securing hitch but it appeared he knew what he was doing. They are lucky this trailer was not destroyed as I was lucky my truck was not as well. Says a lot to have a SUPER DUTY truck instead of a 1/2 ton or SUV trying to do a trucks job. This guy should receive some serious training on tightening the tongue on these trailers before being allowed to perform this task again. The young girl I spoke with to begin with on roadside assistance with U-haul was absolutely worthless in every was possible. I could have sworn she was either napping, on drugs or under the influence of something. In no way should she be in this profession of helping someone that is stranded on the side of the interstate.

RONALD WIGHTMAN 
Évaluation :
5

Great customer service!

DAVID JONES 
Évaluation :
3

No one other than the manager is well versed in the rental procedure other than the manager, Doris. No one offered the 7 day rate or could explain what would be the most economical way to rental the van. Also, the rental agreement is too small to read. The entire rental contract is in fine print. Also, the website allows you to uncheck the insurance for the pickup or the cargo van.. Therefore, I was under the impression that I could opt out of the insurance but was told that the insurance is mandatory. The ads are misleading on TV and on the vehicles. It should say $19,95 plus insurance to ensure that the renter fully understands the true cost of the daily rental. This items should be handled promptly so other families would not have this negative experience.

ANNETTE HOLMES 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN HAWKINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl Radford 
Évaluation :
5

Customer service was great and she was very knowledgeable

Tyrone Reames 
Évaluation :
1

The truck did not have a dolly, which is unacceptable and the seal was broken on the bag of mats hanging on the wall of the truck.

CHRISTINE SANDERS 
Non les évaluations ont été soumises pour cet établissement.

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