Le client n'a pas laissé de commentaire.Catherine L.
Customer Reviews for StoreSmart Self Storage LeGrand LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Columbia, SC 29223
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 6h pm
- Dim : 12h pm à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Calvin S.
Manager was curt and rude. Didn't give military discount. Didn't make eye contact and displayed racist undertones. Will never rent from this location again. Poor poor customer service!ESSENCE S.
Doris was very polite and helpful at getting my trailer ready to hook up and get me on the road.RONALD W.
The truck was a little dirty but we made it work thank u Ms Doris was wonderfulBARBARA J.
The clerk behind the counter hooked trailer up as I backed truck up. He secured chains and also took pic/video of his task(obviously store policy). I pulled trailer about 60 miles first day no issues, the second morning I was traveling down I-77 @ 70mph and the trailer popped off of the ball and let me say it was a wild ride to wrestle it onto the side of road through 3 lanes of traffic with no accidents. Obviously I should have checked behind him upon securing hitch but it appeared he knew what he was doing. They are lucky this trailer was not destroyed as I was lucky my truck was not as well. Says a lot to have a SUPER DUTY truck instead of a 1/2 ton or SUV trying to do a trucks job. This guy should receive some serious training on tightening the tongue on these trailers before being allowed to perform this task again. The young girl I spoke with to begin with on roadside assistance with U-haul was absolutely worthless in every was possible. I could have sworn she was either napping, on drugs or under the influence of something. In no way should she be in this profession of helping someone that is stranded on the side of the interstate.RONALD W.
Great customer service!DAVID J.
No one other than the manager is well versed in the rental procedure other than the manager, Doris. No one offered the 7 day rate or could explain what would be the most economical way to rental the van. Also, the rental agreement is too small to read. The entire rental contract is in fine print. Also, the website allows you to uncheck the insurance for the pickup or the cargo van.. Therefore, I was under the impression that I could opt out of the insurance but was told that the insurance is mandatory. The ads are misleading on TV and on the vehicles. It should say $19,95 plus insurance to ensure that the renter fully understands the true cost of the daily rental. This items should be handled promptly so other families would not have this negative experience.ANNETTE H.
Le client n'a pas laissé de commentaire.JONATHAN H.
Le client n'a pas laissé de commentaire.Darryl R.
Customer service was great and she was very knowledgeableTyrone R.
The truck did not have a dolly, which is unacceptable and the seal was broken on the bag of mats hanging on the wall of the truck.CHRISTINE S.
Le client n'a pas laissé de commentaire.CAROLA C.
Le client n'a pas laissé de commentaire.lawrence H.
Le client n'a pas laissé de commentaire.ADONIA S.
Great customer serviceðŸ‘SANDRA M.
Le client n'a pas laissé de commentaire.JOSEPH B.
No improvement.RUTH W.
Le client n'a pas laissé de commentaire.John L.
Excellent customer service - very friendly and professional.Margaret M.
Le client n'a pas laissé de commentaire.Michael S.
Customer service was great!TERRANCE B.
Le client n'a pas laissé de commentaire.CHRIS N.
Le client n'a pas laissé de commentaire.DOUGLAS B.
Very friendly and very clean! Great service!JEREMY T.
Le client n'a pas laissé de commentaire.JOSEPH E.
Fantastic!! It went way smoother than expected!! Thank you so much!!!CAROLINE C.
I have never been more impressed! Truly incredible service and great equipment. I really appreciate the support from your organization!Donald C.
Excellent customer service by the staff.John H.
For the second time in less than 8 months,after making a reservation online when we arrived we were told the truck we asked for was not there. So we had to take a large 26 foot truck. We will now try Penske rentals. Thank you Scott HSCOTT H.
Le client n'a pas laissé de commentaire.Alex H.
Le client n'a pas laissé de commentaire.SABRINA S.
Excellent service à la clientèle.Angela M.
NAME wrong and payment not estimated completely.FRANK D.
Le client n'a pas laissé de commentaire.Colleen W.
The ramp at the back of the truck would not extend the entire way and this created a trip hazard that could prove to be dangerous This should be looked at and corrected before the next person uses the truckgregory T.
I am appreciative of the employees that check on me as I unloaded a 24' moving van. Doing this by myself was a challenge, however, Catherine( Her name is Caroline,) made sure I was hydrated and that I was alright as it took 8 hours to unload and store. I really would like to thank her for going above and beyond her responsibility. Doris was just as attentive and the caring spirit they both showed should be commended. Your company is blessed to have such a wonderful stall!Rufus C.
Doris And the other young lady are awesome employees...Please keep themAundre H.
Le client n'a pas laissé de commentaire.Tina W.
Truck was not clean inside and it had ants in it.JUSTINE J.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.warren B.
Le client n'a pas laissé de commentaire.Julio R.
Le client n'a pas laissé de commentaire.James J.
Both attendants were professional, one at rental and one at return. They had fast execution and very good equipment, nothing to improve here! thank you very much.STEVEN H.
Was instructed to pick up the truck at the location. They told us we had a reservation but the truck was not at that location. Finally gave us the truck that was sitting there. 3/4 full tank scam is interesting but I made sure to only fill it back up to 3/4 tank. What is up with that? All else was ok but certainly not great.JOHN T.
Le client n'a pas laissé de commentaire.Teri T.
Le client n'a pas laissé de commentaire.SHARON N.
I had a small issue. On the passenger side, there were a few ants that were biting my colleague. Please get someone to disinfect . Merci.Christopher A.
Le client n'a pas laissé de commentaire.GEORGE R.
The service was outstanding. Very friendly employees and manager.JULISA J.
Le client n'a pas laissé de commentaire.Bek A.
Le client n'a pas laissé de commentaire.Bek A.
Le client n'a pas laissé de commentaire.John F.
Great experience!Mark B.
Keep Doris happy. She is wonderful.Brian P.
My experience at this location was great. The customer service was terrific from start to finish. I will definitely rent from this location again and will encourage my family and friends to do the same. Thank you very much!Vonda Ann E.
I must say customer service was great but when I opened the truck and cab it was not clean I literally had to clean it before moving my this gs which took time away from me packing. Please inspect the truck before the next customer.Sharon S.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Alvin R.
Le client n'a pas laissé de commentaire.Zachary N.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Leander O.
Le client n'a pas laissé de commentaire.Jodi K.
Le client n'a pas laissé de commentaire.STEFANIE F.
Have it where you can drop off the equipment at a closer location then recommend. I had to pay extra to pass a U-Haul company to go out he way to another.devon M.
Le client n'a pas laissé de commentaire.TWANNIA P.
after hour parking is at a minimum. if i hadn't gotten there a few minutes before the next folks that pulled in with trucks, id have never been able to back the 6 x 12 trailer into a spot. fortunately i got there first. but i dropped off after they were closed and but the day i was suppose to drop off and they seem to have billed it correctly.robert R.
Wasn't sure if I could leave trailer thereRonald E.
Le client n'a pas laissé de commentaire.Lamont B.
I dropped off a truck after hours. Once on site, the online drop off app. would not locate the location. We tired several phones to get a connection, it would not work. I followed the manual drop off instructions located, on the key drop box. So much for easy online drop off.Claudia V.
Le client n'a pas laissé de commentaire.Maryann A.
The truck had the most horrible smell! The furniture pads I ordered were not there. The truck was blocked in. The â€œexpress check inâ€ took longer than if I had done it in person!Berry M.
Le client n'a pas laissé de commentaire.Janet K.
Ocean was very helpful and friendly.Amanda K.
Le client n'a pas laissé de commentaire.Dell C.
rusty chains not put together right. Incorrectly hooked up electrical. Told me to drive anyway - then sent me to another location to fix. Was told the chains were wrong by other location and electrical was fine just not hooked up right.Cheryl F.
Le client n'a pas laissé de commentaire.Travell S.
Le client n'a pas laissé de commentaire.Andre F.
Keep up the good work.Eric E.
This facility handles U-Haul better than most others I have used.Scott M.
Passenger side mirror was missing a screw and constantly swiveled when driving. Had to find a screw to fit and also taped the mirror into position. Caused a slowdown in leaving on time for ultimate destination.Thomas L.
Le client n'a pas laissé de commentaire.Jason T.
Le client n'a pas laissé de commentaire.patrina D.
Le client n'a pas laissé de commentaire.GORDON F.
Le client n'a pas laissé de commentaire.Tameil H.
Le client n'a pas laissé de commentaire.Rodney G.
Le client n'a pas laissé de commentaire.LARRY B.
Le client n'a pas laissé de commentaire.Barbara R.
Le client n'a pas laissé de commentaire.SHEILA J.
Le client n'a pas laissé de commentaire.BRITTANY M.
Le client n'a pas laissé de commentaire.lillian T.
So very thankful, that Terry was there to help us. We tried calling many locations without any dolly`s to use or out of service, which was very frustrating. Thank God for Terry he took care of the problem.Michael T.
Le client n'a pas laissé de commentaire.forest D.
Le client n'a pas laissé de commentaire.Cornell T.
Le client n'a pas laissé de commentaire.Cornell T.
Le client n'a pas laissé de commentaire.Kathleen P.
Le client n'a pas laissé de commentaire.Julisa J.
Le client n'a pas laissé de commentaire.Norbert S.