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DONNA F
Customer Reviews for Stow It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Once again, great service. In and out in 15 minutes
GEOFFREY CExcellent service, would use this location again
GEOFFREY CThe truck did not have snow tires. I drove to our house to pick up a piece of furniture and immediately got stuck - it took me an hour to get the van out as it had no traction at all. I simply returned it without moving the furniture as it was not functional in any way.
M-KEVIN WGreat service by Alex, returning my call and adjusting my reservation to an earlier time which really helped me out.
MAURO NTrailer was covered with snow. I had to shovel at least 12 inches off the roof. . Had to do a bunch of shoveling snow to get it out of where it was parked.
ROBERT AThe cube van is hard to know what level of gas you are pumping in .had to keep starting it up to see and Guage didn't move until back on the road. The van was returned with way more gas than when we rented it .
terasa cWell organized, person looking after me was thorough and provided all the information I needed
FRANCIS MIt was very difficult to pick up the truck today, as the lock on the box with the key on the inside was frozen over and took a lot of effort to open - it took over a half an hour from the time we arrived, checked in via the app, fought with the lock, located the truck, etc., which made us late for the pick up of the furniture. Additionally, there was no way to get an accurate reading on the odometer, as there was an error message "service deterrent system". Overall, it was a very frustrating experience. I have tried filing a concern via the website and even that form will not work/submit. This website is not user friendly at all.
Amberley GI didn't like that I was charge $20 for dropping off the the truck after the store closed.....
J LThey have a large selection of equipment for rent and easy to work with. Looks like lots of space for paid parking and Tim's of storage if needed.
JERITT HVery easy transaction. Staff very pleasant and professional. Will definitely return when required. Merci.
STEPHEN CThe app would not work properly for me but I called 1-800-GO-U-HAUL and she advised me to take pictures of the van and fuel and mileage because it was after hour drop off. The equipment was great and would definitely recommend
SCOTT FAlex is good
SYDENHAM AManager very helpful and knowledgeable. Very professional too.
MICHAEL GPickup truck is 2 wheel drive and had NO SNOW TIRES! Dashlights and gauges and info cluster stopped working! No adjustment to price, charged FULL PRICE!!! Wow!
STEPHEN MThey got me in and out fast very well run Thanks Paul
PAUL GAll was a great experience
TAMMY KGreat service as always
CHRISTOPHER DJust better interact machines other then that all good no issues
WALTER SExcellent staff, service and equipment.
BRADFORD HIt was all good except for the 20Dollar after hours service charge,I drove 49 miles and then parked the truck the same day. I think all that needed to be done was to read the mileage.so my thinking is that it should have been included in the price.thanks
JOHN HPerfect sevice
SHELLEY HRep had no access to booking information. Attempted to blame me for damages not marked with an "X".
CHARLES MOptional. Straps on back of trailer(car hauler )
CARL SGreat service and Great Manager looked after us for our rental requirements and very Professional Service
OKAY CI was very happy with the trailer, will rent one again!!
DARREN SVery positive, and easy to use service!
JUSTIN WExcellent service à la clientèle. Friendly and efficient. Helped me work out the best and most economic solution for my move.
LINDSEY HThis is the third time I have rented a U-Haul truck from Stow It in the last few months. Always courteous and professional staff and the trucks are clean and well maintained. Je les recommanderais sans hésiter.
GEORGE LNothing - staff member was friendly and explained the complete process from puckup to dropoff.
LIAM MProcess was well-handled and easy. We got the job done and the cost was more than acceptable. Thanks, all around excellent.
AARON SGreat prices and very accommodating I will be back again.
Larry PGreat service and people!
ROBERT KBut the truck really needs a alignment I had to drive the truck like I was turn left around a bend in the road
CHRISTOPHER ONothing to complain about.
WILLIAM FThe app and website not very user friendly
Jen tNothing.
JOHN PThe staff were friendly, the process simple enough and the vehicle worked great. I had only wanted a 1/2 ton but none were available. I think your fleet is too small in 1/2 tons and vans ... having to step up to a 10' truck a little big for my simple needs.
STACY RComputer issue turned a quick pickup into a 45 minute wait
IAN JI simply rented a utility trailer. Only took a few minutes. Staff was helpful and courteous.
RONALD DVery expensive charge for the km useage.
Terry POrdered a 15' but one wasn't available so they upgraded me to a 26' for the same price. Was not aware that there would be an after hours fee.
MICHAEL ACouldn'nt pick it up at the location I wanted to which was much closer.
DANIEL MMaybe no sticker shock when your quote goes from $19,99 to $90 +.
ANN TOnly concern was the requirement to return the equipment while the site was staffed to avoid paying a $20 excess fee to check it out later. I understand that the site folks need a break too, but the Saturday hours from 8-noon means that the rental period is effectively 4 hours maximum, and given time to check out, and then to check in, it bcomes more like 3 hours. Thus, the 24 hour rental really only buys 3 hours of use. Suggest that when the facility closes early on Saturday or Sunday that they should consider waiving the $20 late return fee.
William PWell pleased with the service overall.
CAROLYN KGive instructions on how to get out of the lot if the rental is returned after hours and entrance is gained using the code provided. It should be made clear that two vehicles must enter the compound in order to get out.
LAWRENCE MThere was a bolt loose on the driver's side inside the storage area near the front, intended to be holding the wooden slats to the wall. This caused a noisy rattle unless the road was very smooth.
Peter MAll went well.
WILLIAM PBesides there being a little ware on the truck for example the side mirror and scratching down the side of the truck it was great as always.
SALVATION AAdvertise the correct dimensions of the trailer boxes so that there are no surprises when picking up. The 5x9 trailer was in fact 4'3" x 9 and had implications for the materials being loaded.
DEREK TAmazing location friendly staff definitely won’t pick up a uhaul from anywhere else they are amazing
Taylor BNothing! Chris and Alex are beyond helpful when it comes to renting uhauls from Stow It Self Storage. They have the best customer service and always bend over backwards to help out our moving company whenever we book! 10/10
Shayna FTop notch
JOHN GService was very good . Drop off and pick up was easy .
Gary Htruck ran very well...no issues
Ken JSales person was friendly, and professional. Prices were reasonable, and much better than previous rental experience by uhaul.
Elwood KThe staff was very courtesy and was very helpful in what kind of truck size I requested in my move
Christine WNothing I can think of. Outstanding custom service.
Edward MNo one asked me if i wanted the insurance or not it was just added anyways
Peter DThese people where awesome and well organized
Doug EThis is the overall best U-Haul experience I have ever had……..staff friendly and efficient, location clean, bright filled with moving supplies displayed in an organized and clean environment! Five stars from me!
Sharon SFriendly staff and excellent service. Well done!
George L