Great customer service. Friendly staff.
Thomas M
Customer Reviews for Stow It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was billed incorrectly, even after speaking to the employee on duty at the time and a representative on the phone about a disparity in the mileage on the vehicle I rented.,
Tara SEquipment was there at the expected time and worked great!
Rob BThis review is not about the business but the location I had to drive to even though I was promised a 15' truck at a much closer location to were I live. The truck I rented wasn't in the best shape either. The gear shift was fairly stripped so it was difficult to get it into the direction I wanted! I incurred excess km that I shouldn't have been charged for and the extra fuel I had to pay for because of the extreme and unnecessary distance. It's difficult when you live rural to have any choice. Uhaul corporate sucks!!!
Cory YStaff was great and willing to accommodate me when I needed to extend my rental period.
Janice JThis was the best uhaul experience ever. For real. You could not find better service and helpfulness anywhere. The best. Thank you to all at this location.
LYNNE RNothing to improve
Kaj DVery friendly and helpful with hookup and explanation of equipment.
Al OOnly one concern: When checking the final receipt I noticed that it shows "MI Out" at 2009 and "Mi In" at 2015.7. with a rate per mile and a rate per Km, and 6,7 MI driven. However, when I check the actual distance driven, it should be 6,7KM not Miles. Not a huge issue for me since it's only $4,62 but for someone that does greater distance.....
Michael SOnline check in said to find keys go to west fence and look for key box, when we contacted online chat for support they also said key box on west fence, we spent 40 minutes looking for the key box before we found the black key box near the south fence nowhere near where we were instructed to look and it was frozen solid and not easy to get into. Everything else was great but the pickup instructions on where to find keys were incorrect and cut into rental time. Please fix the online check in instructions so it's clear where to find keys. Also trucks should have an ice/snow brush for winter
Jamie l- was unable to check in returned vehicle using the U-Haul app - exterior of the vehicle was quite dirty
Rick PThe u haul representative helped greatly. He made our trip a success.Thank you
Jim MGreat service, reliable
Sharmila ESuper easy to get set up with a moving truck and great service. Thanks
David CThank you for getting the tire filled up with air so I could rent the cargo van. Your fee was very high but the service was great. Thanks again.
Virginia DRapide et sympathique
Darcin DGreat service!!!
Louise KAlex offered excellent customer service. Trailer was clean and price was as quoted, there were no surprise expenses. Being available to provide a quote and answer my questions over the phone, is crucial to running a successful business. Thanks Alex, job well done.
Nancy MMolto bene!!
KEVIN MFriendly and professional location.
Christine HRefund the extra fuel!
Kay HMy 'guaranteed' reservation included half a dozen furniture pads which were NOT available when I picked up the vehicle. This was very annoying and inconvenient. I should have been notified that these would not be available so that I could have made alternate arrangements.
Robert NExcellent service!
James WGreat help at site
Brian FThe staff was great, the lot was very clean and organized. Would I rental from them again, absolutely.
Danny AI had opted out of the $16 insurance and was still billed for it. Paid for an entire days rental and had the truck back within an hour.
Jordan SOwen sound stow away was excellent & booked on phone to agent in U S was great
Twentyone sService was performed with excellence and equipment was as expected fully operational. Travis
Travis IYou can let the customer choose where he or she wants to pick up the rental. Mine was changed to the above location after a location close to me was confirmed in an email. The location was about 40k further from me than the original. Not good customer service.
Bill CYour head offices could take customer care lessons from the people at this site. I hzve had some very negative experiences with Uhaul and if I hadn't dealt with this location I may never have given Uhaul another chance.
Hank WI was not impressed with the lack of explanation around the quote before I left with my rental. When I returned, I was charged an enormous rate and then the explanations came.... When I completed the estimated quote online and reserved my rental, it was nowhere near what I was charged in the end. I feel that the Owen Sound site did this on purpose. I was duped for sure!
Tina BGreat experience, very friendly at the counter, thanks for everything.
Rob DManager was great.
patrick pNice secure location and helpful staff.
Sean DTrailer was in great condition & functioned well.
Dawn GA lot of signing in and waiting for a code back to get the vehicle and get back into the compound was a bit of a pain. Also, if you are renting a vehicle that is from the U.S. maybe tell customers that it is in mph vs kph so they don't go racing through city streets and thinking something is wrong with the vehicle.
MICHAEL RSmell of cigarette. Was too much in vehicle cabin.
Joseph KKeep it up!!
taye kPassenger mirror just soun around. Plus this location rented the 26' truck u had reserved for Wednesday july19th to someone Tues July 18th at 3:45 pm in afternoon. We all know there was no way that person was going to use a 26 foot truck from 3:45 pm and have it returned Wed July 19 by 8:00am. And if course they didn't. So as far as our word of mouth u haul reservations mean NOTHING
Derrick MOn line app is not user friendly at all, after signing in to the app it sends a code but have to go to my email/ txt to get it but then the app doesn’t allow me to return to input and I had to start over but same thing kept happening????
Tim JExcellent service. Made it an easy and pleasant experience. Merci.
Naomi TLocation was good and people very friendly. however, i was not supposed to drop it at this location had to drive 1:30 to this location and pay extra 30 cad for the gas to this location plus. plus the gas for the pick up car after me . overall this was disanointing and cost me extra 50 cad
Doru CBoth movers were professional, friendly and fast!
robin aExtavan not available small box truck ussded
Larry SExcellent as always, thank you
DWAYNE KI would recommend the location but I would also recommend make sure you watch the website for you reservations because they switched the size of truck that I needed for my move. I would have went to the place 10 min from my house for the 15' truck but I drove the hour as I needed the 26' truck. Not ok that they switch the size you need without notification. And no discount was added for there mistake, it was just pushed on the main booking service
lindsay AExcellent customer service from this location. Super helpful and very efficient
GARY WMove went great.
roger MExcellent Uhaul location.I have rented trucks from lots locations never as clean as this location staff our friendly and helpful.
Chris MExplain mileage/rate options better at sign out.
Dale PGreat friendly staff. Super helpful
Chris DExcellent service.
Jane WLocation and rep was well organized. Communication and understanding of inventory was great.
Logan EVery friendly and efficient Thanks
Gregory Kexplanation on the extra charge.
Linda bThe employee at this location talked in very unprofessional manner upon return of the equipment very poor customer skills .
MANMEET SI have returned by u haul after 30 mins because I canceled my home shifting and the amount deducted is not yet credited back to my account.
Mohanakumar SPrices are a little high. Maybe make vans available.
Sue M