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Tina b
Customer Reviews for Stow-Away Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service!
Grant ZGreat customer service!
Grant ZVery Friendly
DAVID HThe location assigned was incorrect. We had written email that said we would have a van about ten minutes from our home, but the young man had no record and it was not there.....we ended up driving a couple of hours to get our assigned trailer. We had people waiting to help us load but is was seven hours before we got back to the house. We had to load on Monday morning just prior to my son picking us up. It made for a hard start to our trip..
Rae sThe gas was not at 3/8 of a tank when I picked the truck up. It was wrong on the paper, but I was in a rush and didn't have time to go back. I did take a picture of the milage and gas level when I noticed it about 5 minutes into my trip. I also took a picture of the milage and gas level when I dropped the truck off. I was charged almost 40 dollars for the extra fuel that they said I owed. I would be happy to email the pictures, so my refund can be done. I am expecting that you can make this happen. Merci.
Stacy HJeff is an amazing person. Aside from the support he gave me in a friendly manner. I believe he went above and beyond duty to make me feel comfortable in making a very long journey 2 states away. He also made every effort to be available anytime I was available. much appreciated.
patricia mAt 1:00 in the afternoon on a week day, there was no one there to assist us - only a phone number. It would help if the location was manned.
Augie EOutstanding customer service at pickup site.
Hilbert BJeff is great and he does all he can to help his customers
Mary lThe staff was so friendly and helpful!
Danyelle WAs far as I'm concerned you guys are doing great ☺️☺️☺️☺️☺️☺️
CATHY CThe young lady staffing the office is competent and delightful.
Patricia BVery easy to understand instructions and great location!
Zachary LWe have rented from this location more than once and Jeff has been great to work with!
Bob bWe received excellent care! We are so very grateful!
KAMMI HI can't thank owner "jeff" enough. Made our experience of moving so much easier. We really appreciated your help.
riata cI have rented 4 trucks in the past 6 months. The service I had at this facility was second to none. Outstanding.
NICHOLAS KHave more Trucks at EACH Locations!!!
Mike VI cannot imagine a more professional experience. Very, very friendly as well.
Don lExcellent service à la clientèle.
Laura Dfix the leak it leaks inside above the cab in the back
CECILIA MJeff is the absolute best in customer service and professionalism.
Doug LGreat customer service!!!!
Britney VThe Guy was such a wonderful person,toke great care of us!
Allison DJeff and his staff are fabulous!
Brandon SExcellent customer service.
Bobbi HI can't think of anything that wasn't spot on. Well done
ANTHONY FReservations were made in advance. Trailer was in front of business, ready to be picked up. "Jeff" your representative was professional and very helpful. He even stopped by the business we picked up our equipment to load it in the trailer. He was concerned it might slide, after putting into the trailer. He left came back (in minutes) with towels and tie-downs. Exceptional service and a great guy. I would recommend this business to anyone who needs to rent a truck or trailer. Lastly, weather was terrible, power was out, snow on the ground. He could have had a dozen reasons not to provide service or help. I have "NEVER" taken time to give a compliment to a business like this! Thank you, Jim Chrietzberg
Jim CThe rep was sooo helpful! The truck was very clean and ready to go.
SUSAN WNot a thing... excellent experience and customer service!
PAMELA LUnrelated to the location, but the customer service I received was absolutely pathetic. I was on the phone for nearly a half-hour before somebody finally answered. She started to help me, but took her time, then put me on hold inexplicably. After another 20 minutes, another lady answered and solved my issue immediately. Props to her, but the competence among the customer service staff seems wildly inconsistent. I will never use U-Haul again if I can help it.
Carter SExcellent customer service and communication!
James OThe truck was clean and though it needed gas - it was at 1/4 tank - ready, otherwise to go. What was problematic, though not their fault, they can only rent what they have - is that I had to drive across the country in a truck with no cruise control. That freaking sucked. Also, over a certain speed, the truck made a horrible noise on the passenger side, like the sound of a balloon being slowly deflated. Try driving 3400 miles listening to that. ******* terrible. The location we picked this up was great. They were great. The ruck, as much as it was in their control to get ready - was ready. Tires inflated and checked, windows washed. This was just a junky truck that was noisy and had no cruise control.
SPENCER TReturned very early, price refund?
Becka KJeff runs a rop notch buisiness.
JOHN JRegarding the Davenport U Haul facilities and professional assistance: The word I would use is “Stellar”
GERALD VJeff has been super to seal with but the truck sucked!
CHARLES HVery helpful, friendly and fast.
Aaron Mall was great
jim bJeff went the extra mile for us! Fabulous experience!
DENNIS SVery friendly and so very helpful!
DAVID GExceptional service
John LReservations were all screwed up. Wong size truck, worn location (twice) , had to drive 80 miles round trip to pick it up, never could get 24/7 online checkin to work (local owner finally showed up luckily), waited on hold for 45 minutes to seal to rep that only answered one question and passed me to another rep. Scary experience for the money.
Dennis HJeff is super easy to work with. He told me what the cost would e , depending on the mileage I drove. The vehicle was super clean. Was a plaesure renting from Jeff and I would certainly recommend him and Uhaul if you need to rent a Van or truck.
LEO DJeff was very helpful. First rate all the way. The Davenport Washington buisiness is clean, organized, and pleasant. It was a pleasure doing buisiness with Jeff.
JOHN LNothing! It was a wonderful and easy experience, despite the Chatteroy location's setback with our reserved truck. The owner in Davenport was quick to the rescue and delivered a flawless truck with exceptional service.
Justin SNo one was available to check-in the equipment, vague instructions how to drop off equipment on my own.
TODD NExcellent customer service. Honest and reputable. Would do business with him again !
RENA PMy experience was great. The truck was super clean and the help was fantastic.
MONTE BJeff was very helpful with the equipment rental process. He checked in with us the night before we picked up the equipment rental and also the morning of. He had everything ready to go when we arrived and even took the time to show us how to load the vehicle trailer. Thank you very much Jeff!
ANDREA MDrop off location was great. Pickup location, Davenport, Washington, posted an extra charge on my credit card,3 days after returning the truck. No damage no extra milage, drop off report is clean, and I can get no explanation from him
Derold Jget more experience with the Uhaul business. The man (Jeff) is somewhat new to the business. Once he gets familiar with the computer end of the business, Im sure he will be a 5 star location. Type of guy that is good for business. I would recommend this location for Uhaul rental to most anyone.
Shawn Bstow away was great . would work with them anytime. wish everyone i had to deal with was like them..
ROBERT NBest experience I have had renting equipment from UHaul
SUSAN EHave the equipment that was reserved at a specific location there. Do not wait until evening before scheduled pickup to notify customer that equipment will not be available!
Melanie T