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DAVID C
Customer Reviews for Stowaway Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service as usual !
Chuck SVery professional people and a very clean facility
Chuck SI think you guys it the nail on the head. I moved into your storage facility and it has been so easy. Everyone is very professional and pleasure to deal with. Thanks for all your help. Sincerely, Chuck Slater
Chuck SHave a human working there.
Michael VNo improvements needed. I was very satisfied!! TY
Diane GEngine light on but not noticed until my drop off person left. Had to stop and restart engine to get it to shift. This information can be found at drop off point .Shift indicator light said reverse and no in park along with stable link light flashing on dash board. Not mad because I was in a jam my son was being deployed to Syria and had to move his stuff to my home only 45 miles away. The truck was clean and looked nice and got the job done , so thanks
Donald BScott was very efficient and had the vehicle, clean and ready to go at the time of my pick-up. Check-in was fast and I was impressed with how the clean the office was! I told Scott that I had a silly question and asked him if the heat was working in the van, and he looked at me with a questioning look and confirmed the heat was working. I've rented U-Hauls in the past that did not have ac or heat, which is why I asked. The cab was nice and toasty. Would / will highly recommend Scott to folks.
Elizabeth JWe were not aware the cost per mile was $1,99 v the $1,09 that I thought was the posted online price. The U-Haul website should be more upfront. The fellow that greeted us in the rental location told us that maybe he could do better on the rate per mile, but with no guarantee, we made less trips. Also U-Haul called us the evening before to tell us the 15' truck we wanted and booked was not available. We had to get a 10' truck instead. Overall we would not use U-Haul next time.
Nancy GI have rented many trucks in my day and never been charged a "bullsxxx" cleaning fee after the return. This sleazy gouging by this particular location means I will always turn to Penske truck rental in the future.
Randall HThe entire process from pick up to drop off was seamless, I appreciate being able to get in and out quickly,
Michael LDrop Box Slot was hard to location.... need to paint it another color other than black.
DOUGLAS PThe customer service was excellent. Scott was very knowledgeable and professional and helped me get the exact truck I needed for the situation.
Tim MI did not rent a. Uhaul
Dave DDifficult to see the site while driving on Rt 22, otherwise, I’ll rent from there again
Robert SThe only thing I had a problem with was something I would figure would cost me $250 Roundup cost me $518. There were a lot of course that I wasn't told about and I don't think that the dealer at the location realize the costs either!
Stephen BIt was quick, but I had to wait outside in the cold for uber because the owner stated it is policy that no one can wait inside.
Grzegorz NAmazing experience! Only request would be washer fluid since it was misting out all day and the roads are salty, but amazing overall. Thanks for everything.
John DGentleman at check in was very helpful and professional
Carson BThis location in Whitehouse , N.J. was excellent
Amato GPerfect customer service. Please check seat belts in truck especially driver side.
Jurgen vQuick process to retrieve the vehicle using the app. I returned during business hours and the gentleman working took care of the return. Very friendly and fast service.
Aldo ALia from White House Nj office and John from Lebanon Nj office are always helpful and very friendly! Thank you so much!
Erdem AThe gentleman who helped me was WONDERFUL! Super friendly, knowledgeable and very helpful. I will definitely rent from them again.
Lee SThey forgot to include a dolly which was reserved for this rental. It made the move extremely harder for me.
Dominick ACustomer service at the location was horrible, they gave me another truck instead of the one l choosed, l picked it up at 7:30 and returned at 2:30 with the same amount of gas it had. I was charged $163 for a service that was supposed to be $29 plus $15 insurance and $40 mileage
Wilmer ZThe App needs much work!
Scott AA sign on the road. The only signage that we saw was on the building making it difficult to find. (Unless the town does not allow signs close to the road).
CHRISTINE M1) Truck had a terrible rattle from the exhaust area and was excessively loud under normal acceleration. 2) Cabin leaked from the roof on the passenger side when we encountered rain 3) We were supposed to receive 12 packing blankets but only received 6
Stephen SI had such a fantastic experience. Scott was straight forward and helped me out every step of the way. I will for now on pick up all my U-Haul rentals from this location. If you need to rent something go here!
Ryan LAl was very nice
Gabriela GIt was a pleasure dealing with the employee who gave me my keys and explained the rental.
Nancy BThe young lady who helped us with the initial rental paperwork was outstanding
WILLIAM HThe customer service rep at the Whitehouse station was super nice and very helpful. I would use this location again and will recommend this location to my family and friends know.
AGUSTINHO CVery kind and helpful woman. Friendly and informative.
Robert CThe employee was kind and explained everything to me before I used the van! Never rented a U-haul on my own before and the process was easy !!
Colleen MTruck is 133 000 miles old. Time to consider taking out of fleet. Doors had to be slammed to shut
James BThe owner/ manager was superb! Great to talk to and organize with ! Wonderful!
Donna DThe customer service at this place is managed by a guy with little patience for other human beings. No above and beyond service here. And if someone is worried about reprisal after reading a shitty review (like selling my credit card info) it's this one
Steven MThe person behind the counter told us she was recovering from Covid, which made us uneasy because she claimed she still did not feel well. Then we went into the van and it did not look like it had been cleaned in awhile. We are vaccinated so fingers crossed we don't get sick!
Susan MThe rental location was EXCELLENT. My issue is with the corporate U-Haul website. On Thursday, that website allowed me to make a reservation for a 15' truck to be picked up at 2pm on a Saturday. I then got a call a few hours later that the truck was't available at the location I picked - a bigger truck was available farther away in the opposite direction I would be traveling. So I had to cancel that reservation and look for a different location. The website then allowed me to make the Saturday 2pm reservation at a place closer to the direction I was going in. But in reality the truck wasn't available for that time. The poor guy that runs the pickup location had to tell me that the day before the rental (Friday). My choices were that I had to either use the truck that day/night (Friday) or on Saturday morning. Which then created a domino effect because others were involved with this move. Then when I finally worked it out for Friday afternoon, my reservation changed from a 15' truck to a 20' truck - which was overkill for moving a patio set. Thankfully the man that runs the pickup location was nice enough to call the customer with the 15' truck and ask him if he wanted to swap with the 20' truck - which the customer did (a big thank you to that customer as well). U-Haul corporate needs to get their act together and not overbook. It was a ridiculously frustrating and time consuming experience. The only saving grace was the rental location itself. The customer service was great and the truck was immaculate and in great running condition and pickup/drop-off was easy.
BARBARA MBetter signage on the road to make it easier to find. Not sure why you asked about the location and not my Overall Experience.
Brian RPlease know that the truck leaked and damaged approximately 10 boxes and their contents. In additon the truck's drivers seat had a metal wire sticking up out of the seat which caused me to rip my pants. I would appreciate at least a $100 discount off my bill ED
Edward KThe customer service was horrific and the guy is incredibly rude
Michael PI need someone from U-Haul to contact me ASAP. The service was terrible
allan bScott provided excellent service and prompt response to my family's moving needs. I highly recommend working with Scott
Mike KI had a great experience working with Scott. Honest, fair and friendly.
Mike KThe app is super hard to use, inflexible and slow due to uhaul policies. Not a very good experience at all. The truck was fine
Anthony HThe virtual pick up was a little clunky but the owner was very helpful and the van was perfect!
James L