This was my first time renting at this facility, so I can't give an honest assessment of what they would need to do to improve.GERARDO C.
Customer Reviews for Stowaway Self Storage VI
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Mine Hill, NJ 07803
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h45 pm
- Sam : 8h am à 3h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.TANYA P.
Quick pick up service, excellent counter staff. Van ran smoothly and no issues or complaints. Clean and well organized lobby.JAVIER M.
Le client n'a pas laissé de commentaire.Cleveland J.
This reservation was lost by Uhaul, but since they had a truck on the lot they put in the reservation but we had ordered a van. The first of many not happy! 2. Exhaust smell from engine came into the cab of the truck periodically 3. No working radio 4. Very noisy engine, drove like a mac truck 5. The person in the office didn't have the correct info for charging the miles so they wanted to charge us for over 300 miles when the entire trip was under 200 miles! 6. The one bright moment, it was good on gas, that is the only good thing about it. For a company that states they go over each and ever vehicle in their fleet is a rather bold misstatement I can say we won't ever use UHaul again! Very unsatisfied customerWarren W.
Get rid of high-polluting vehicles for electric vehicles.Eric S.
Nelson was great and very informative.Kevin M.
Le client n'a pas laissé de commentaire.SEAN C.
The only problem with the location was that there is no place to leave your car. I left my car in the space I took the van from, and switched when I got back. There was no way to know if that was ok or not. Also, it took me a half hour to find the drop box to leave the key when I returned. Turned out it was next to the door â€" but it was just a slit in the wall with words written in marker above it. Very easy to miss or overlook. Didn't even look official. It was NOT a big orange box that you can't miss. The key barely fit in the slit, making it more uncertain if this was correct. I had to reassemble the key ring to get it to fit. Very frustrating.CYNTHIA L.
Not enough spaces to drop off after hours; also drop box was not a box... very hard to find!William K.
Le client n'a pas laissé de commentaire.SASHA M.
Had issue with the tow dolly Waiting on a Mgr or corporate office to call meCliff R.
Not a thing.. Personnel very pleasant and helpful..I rent a 4''8 trailer 2x â€˜s a year to travel to and from Fla.. I request this place in Mine Hill as my pick up/drop off place..Dominic P.
Le client n'a pas laissé de commentaire.Rocco D.
Not that I want to be roped into another move but when I eventually do I will happily come back to Stowaway Self Storage and to U-Haul. Friendly staff and easy processing by incorporating mobile devices.PRZEMYSLA S.
Le client n'a pas laissé de commentaire.GORDON E.
Le client n'a pas laissé de commentaire.Michelle Z.
Initially I wanted a 12' van but wasn't available and rented a 15' van. Maybe a little more equipment at specific locations. Other than that, mobile check in was quick and easy, person at the location was pleasant and very informative. It was a pleasant experience.Ronald P.
Le client n'a pas laissé de commentaire.JOHN L.
The service I received from Gil was very professional and helpful.Troy B.
Parking area outside of gates is very small. I was blocking the entrance/exit to the storage rental units while going inside to do some paperwork. I was lucky it wasn't a busy time of day.William T.
Gil assist me so helpful and kind . Thank you ðŸ™SCARLETT P.
Le client n'a pas laissé de commentaire.Jeferson B.
Thank you for all your help.Abdelhakim G.
Great customer service. Thank you.Oliver K.
Le client n'a pas laissé de commentaire.ROBERT Y.
I had reservation for 8:30, they didn't open until 9:00. I called u-haul and they told me to follow the video, the video did not match what was on my u haul website so I had to wait until after 9:00 to get the truck.SALVATORE D.
Le client n'a pas laissé de commentaire.VLADIMIR R.
Gil was professional, patient and polite. He was also a good communicator. We had a brand new UHaul truck to drive. A real pleasure!KIMZAHN P.
Very helpful and pleasant.COURTNEY S.
The renting process from beginning to end was a breeze and very efficient. The customer service was also excellent. Keep up the good work!JHON A.
Very convenient and easy to find! I especially liked how flexible drop off saved me money!!DEBORAH C.
Le client n'a pas laissé de commentaire.OSCAR M.
The manager went up and beyond to help me outROBERT A.
Absolutely fantastic customer service. They knew we were doing a long trip from NJ to CA, and went over EVERYTHING with us that we needed to know. How to load the car onto the trailer, tips with driving with the trailer, maintaining our speed with it, etc... Couldn't have asked for a better spot to pick for our U-Haul. If we ever needed to use U-Haul in NJ again, we would 100 % be going to here. Thank you so much!Eric H.
I have rented countless UHAUL trucks over the years and this Stowaway Self Storage location in Mine Hill NJ was one of my very best experiences. The manager, Gil, was very friendly, knowledgeable and patient with my questions. He checked me in quickly and took me to the truck for a review of key things I needed to be aware of. Overall it was great experience. I definitely will rent UHAUL from Stowaway Self Storage again. Highly recommended 5 out of 5 stars.Michael R.
Le client n'a pas laissé de commentaire.MARIA S.
Customer service was awesome, storage unit manager made it super easy to get in and out of uhaul truck. The only issue i had was not the gentlemans fault at all which was the truck having a check engine light on, truck drove fine and i knew it was nothing serious since the â€œtighten gas cap messageâ€ came on the dash. Overall an amazing experience 10/10Elisa R.
Though a person at the front desk was nice, the truck I got was extremely dirty, like a pig stay. Inside a driver seat and compartment, food leftovers all over the place, floors as never seen wash and cleaning! Inside the box dirt left by previous renter. Had to clean all myself, and that is COVID-19 is still out there. Regret I went that location. Seems that the staff don't care. For 240 $I paid, one day rent, it must be excellent, which was really far from even OK. Not recommend. U-Haul used to be better.Serguei C.
Love the customer service i had very thorough with every direction anf instructions given. Would definitely use them again.DEVAKI A.
Le client n'a pas laissé de commentaire.MARC P.
Le client n'a pas laissé de commentaire.Katherine U.
Le client n'a pas laissé de commentaire.ELIZABETH P.
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.Charles A.
Le client n'a pas laissé de commentaire.ISMARY E.
Le client n'a pas laissé de commentaire.BRIAN D.
Le client n'a pas laissé de commentaire.BRIAN P.
Le client n'a pas laissé de commentaire.SCOTT C.
Truck was filthy. Clearly hadn't been cleaned in a long time. Unacceptable especially during the current COVID pandemic. Truck shook violently whenever it went over 30 miles per hour.RODRIGO G.
Le client n'a pas laissé de commentaire.ALDO C.
Le client n'a pas laissé de commentaire.ELIZABETH P.
I have an outstanding experience during the pick up process. The personnel on site and the person that help me on the phone to make the payment were very professional and courteous. Thank you very muchOscar V.
Le client n'a pas laissé de commentaire.Carol V.
Yes, Gif and Nelson at your store on Rt 46 near Wharton & Mine Hill NJ, where great to work with!MICHAEL D.
Rep was niceROBERT B.
The process was fast and easy. Truck drove well and the manager Gill was so helpful and nice.Monika M.
This location dose not work well with UHAUL on line check-out tools.JOZEF K.
All went well! Thank You!NAVINDRA H.
Le client n'a pas laissé de commentaire.roger R.
When returning truck the only available parking space was a handicapped spot I was forced to leave the truck in.. there is only four accessible parking spaces with everything else locked behind a security gate.. there is no seperatly marked uhaul drop box for keys as shown online, just a mail slot marked drop box is sharpie marker on the building..Christian Z.
Personnel was very courteous and helpful processing the order and securing the trailer to the tow vehicle.RICHARD M.
Le client n'a pas laissé de commentaire.PAOLA O.
Amazing, the staff member (forget her name) was helpful, timely and responsive. 5 Stars!!!MATTHEWA L.
Le client n'a pas laissé de commentaire.Edward D.
Friendly. Went out of their way to make it easy for meDEBORAH B.
Le client n'a pas laissé de commentaire.Benjamin M.
Easy pick up and return. Fair prices as wellDarling C.
Le client n'a pas laissé de commentaire.Bernard J F.
Le client n'a pas laissé de commentaire.jackie W.
Le client n'a pas laissé de commentaire.Edward J.
Service at desk was great! Yet not due to you, but the lock key for pickup the keys was broken in to and we got the key out. The woman at the service desk handled it very well. Maybe something more secure? Overall, awesome!Jeff S.
They gave me a truck that was not safe to drive for a long distance, truck air conditioning stopped working and after road assistance did not fix the air. Wipers on truck were not working and it sounded like if it had some mechanical issues never again renting uhaul truck for long distanceHector M.
hold time on phone whenever i called was longdave P.
Customer service was great especially so since Uhaul made a mistake with my reservation. Very accommodating of what I needed. Very happy customerarlene W.
Le client n'a pas laissé de commentaire.thomas M.
I did not get the hand truck or mats that I rented as part of my order. It was unfortunate.Reid M.
They don't need to improve on anything I think their customer service is superior above any other U-Haul I've ever used thank you so much for making my experience the best experience and stress freeJacqueline E.
Le client n'a pas laissé de commentaire.Joseph Z.
Everything is fine to meAlejandro L.
Le client n'a pas laissé de commentaire.Timothy M.
Good service.Dennis E.
The cargo van was perfect for moving furniture and other items.Philip G.
over all need to make access to drop off locations more clear. went to two other location to return the equipment before Finally this location was able to take the larger equipment that I had rented.Jeffery N.
Have the drop box marked betterChristopher P.
Le client n'a pas laissé de commentaire.Jeff R.
Moving/furniture pads were not provided per the order. There were moving pads visibly present at the store but they belonged to the â€œstoreâ€ and I was refused the pads - unless I paid for them. I already paid for moving pads upon making the reservation. The employee told me it was U-Haul's problem not theirs. This is unacceptable. The employee called another U-Haul place and they did not have any pads.Robert T.
Le client n'a pas laissé de commentaire.JENNIFER L S.
Le client n'a pas laissé de commentaire.Jake R.
Le client n'a pas laissé de commentaire.George H.
Le client n'a pas laissé de commentaire.Johaun M.
Le client n'a pas laissé de commentaire.Juan N.
Everything was perfect. Thanks!Allyson S.
Le client n'a pas laissé de commentaire.Brian D.
Le client n'a pas laissé de commentaire.AUDREY R.
The office and lot was clean, than you. The manager Gil was very helpful during the trailer pick-upJonathan R.
Easy 24 hr drop offRichard S.
The owner was professional, friendly, and easy to work with - highly recommend!Mindy D.
Le client n'a pas laissé de commentaire.Laura L.
Le client n'a pas laissé de commentaire.Juan N.