Évaluations des clients Strand Storage Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Strand Storage Center

Cote générale :

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Brandon F.
Évaluation :

Not charge them an extra 35.00 for no reason. Employee took my keys and said I was good and 30 minutes later the woman calls and asks where I am. I was not late! Y'all just just at coordinating and she's just rude. Won't be back.

Kathleen M. | Expérience générale |
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They were great!

Resa S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ROBERT M.
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Brittney was absolutely awesome. Professional, friendly, knowledgeable. She made a stressful time for us easier.

RICHARD B.
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The 9X12 Hauler that I received, had multiple leaks in it... I would certainly think that they would be water tight... We didn't have that much rain on Saturday night or Sunday morning but several of my pieces inside were wet...

Deborah W. | Expérience générale |
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Very pleasant experience

patrice v. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dian V.
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Lady was rude...on returning...we filled tank to full even though it was received half full.. She called to say we left blanket and mirror in truck and it wasnt swept...so...told her i wld send someone to get it and sweep out...did so...and women said no.. I wld hv to b there ....i will not b renting here again as people overstep their authority...not nice

Chester C.
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Le client n'a pas laissé de commentaire.

Larry S.
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Le client n'a pas laissé de commentaire.

Daniel M.
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They were helpful, friendly, and wend out of their way to make this a very pleasurable experience.

arixsa I.
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Le client n'a pas laissé de commentaire.

JOSEPH P.
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Everyone was very helpful to make sure I was knowledgeable about towing the trailer safely

Jason R.
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Le client n'a pas laissé de commentaire.

Archie M.
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Le client n'a pas laissé de commentaire.

KATHY S.
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Wrong car tow dolly was recommended for Tacoma truck so we left it behind.

KEVIN P.
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Le client n'a pas laissé de commentaire.

NICHOLAS C.
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Le client n'a pas laissé de commentaire.

Henry F.
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Great service from staff

judith P.
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Very friendly staff

Rich W.
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Holly was very accommodating, professional, and just nice to deal with

Daniel M.
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Le client n'a pas laissé de commentaire.

Mary I.
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The truck was absolutely filthy, there was something spilled all over the dash and instrument panel and the exterior looked like it hadn't been cleaned in forever. The truck also sounded like it needed to be serviced, late/hard shifting. I overfilled the tank on return because how do you gauge to 7/8th of a tank and was still charged for the 3 miles I went over estimate. The service provided by reception was exceptional. It was the truck that was disappointing.

rachel D.
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Le client n'a pas laissé de commentaire.

Aaron P.
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Le client n'a pas laissé de commentaire.

Kelly U.
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Great customer service

William S.
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Excellent

Ralph S.
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I am not sure what the online check in is for if when you arrive to pick up your equipment you still are made to wait in line until the customer who got their before you did and is now checking in in person is finished.

Thomas K.
Évaluation :

Had issue with gas cap and ability to fill tank, mentioned to person checking me back in and he noted it to be checked, good job. Only other issue is the tow shift goes on each time you restart the vehicle ( a Ford) rather than with my personal Ford, the tow shift must be activated and then turned off. Excellent service at this location, would use again.

Lawrence K.
Évaluation :

Calling customer service was awful. The hold time greater than 40 minutes. Unreasonable! To obtain verification code for subcontractors/Tig movers Again was not user friendly by any mesns, finally after long hold time we were able to provide a verification code Thst could certainly be improved otherwise, the price was fair and the service during pick up and drop off was very good. Thank you

Laura C.
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Le client n'a pas laissé de commentaire.

cindy S.
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Really nothing, employees very nice welcoming & helpful

Clayton L.
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Le client n'a pas laissé de commentaire.

Katrina J.
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Le client n'a pas laissé de commentaire.

MARKEYSHA J.
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Le client n'a pas laissé de commentaire.

Marcie D.
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Relocated from another state When we went there first no one was there Another couple was waiting outside for while We left and had to come back ( very inconsistent) Walked in two ladies there One greater said she would meet us outside to show us where to drop the trailer We have a trailer attached to the truck We are waiting there The two ladies are in the go cart Flies my at a I'm assuming max speed Didn't realize we were to follow them A block down the road they flag us to follow They are going fast turn the corner we lost them Driving slow through the lot bc we have the trailer Thought it was very ignorant and not customer service friendly Once we arrive at the location you could see how frustrated they were The demeanor and body language showed it all Have been in management and CS for years They had no patience more so with Brittany who I later found out she was the assistant manager Then they couldn't disconnect the trailer from the truck, couldn't unhook the chains My brother tried to help My brother started to unscrew a bolt on top of the trailer to give him more access to the chains Brittany said “ That's not helping” in a rude unpleasant tone We were very frustrated with the service Driving for 10 hours My brother did say Since we got here you have been very F***in ignorant since we got here He didn't appreciate it being treated like this We unhooked the trailer She told us to stop take it somewhere else Bc he did curse ( he was definitely wrong) but under the circumstances this Brittany was very hard to work with If I had another option I would have went somewhere else She didn't even give us a chance Said take it somewhere else Get off her lot we are now trust passing and she was calling the cops This happened within seconds (please watch the video) She called the cops . Then didn't come I asked her to call again I want it documented that they would refusing to have us leave the trailer They can also reattach they trailer so I can return somewhere else She didn't She ended up allowing us to leave it I waited several minutes for her to do her paperwork... hit things on the desk making us very uncomfortable... gave me return paperwork It had a place for me to sign I asked if I should sign it She stated no Thought I would have had to sign something I said ok thank you and left I will never ever deal with this location again

Richard C.
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Le client n'a pas laissé de commentaire.

michael J.
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Le client n'a pas laissé de commentaire.

Benton B.
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Le client n'a pas laissé de commentaire.

Rick T.
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Super nice guy that checked the trailer in. I myself would enjoy working at this facility!!!

PETER C.
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Le client n'a pas laissé de commentaire.

Peter K.
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No improvements. Customer service was top notch. Extremely knowedgeable and very helpful.

DAVID S.
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Jack and Angel, (as well as Steve and Holly via phone...) were so excellent to us- Everything went perfectly; we sincerely appreciate it.

cindy B.
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Le client n'a pas laissé de commentaire.

Darren K.
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Le client n'a pas laissé de commentaire.

James Z.
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Great customer service

Sarah C.
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Le client n'a pas laissé de commentaire.

Danil C.
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Le client n'a pas laissé de commentaire.

CLAYTON D.
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Le client n'a pas laissé de commentaire.

rick P.
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Le client n'a pas laissé de commentaire.

carolyn G.
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Le client n'a pas laissé de commentaire.

sady D.
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The ladies in the office were very professional and efficient. Quick and to the point at hand.

bobbie B.
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Le client n'a pas laissé de commentaire.

ALI C.
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keep it as is with same quality of employees

Michael C.
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Le client n'a pas laissé de commentaire.

Gary C.
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Le client n'a pas laissé de commentaire.

Peggie W.
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The u-haul I rented was really CLEAN in the cab and well maintained. The truck was great and ran well. The staff were efficient and polite. Not real warm and fuzzy, but I was just renting a truck. She helped me get the truck out of a tight parking spot. Wish she had shown me how to turn on light inside the box of the truck.

JERRI W.
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Ladies were more interested in texting on cell phones than helping and one lady was fussing about a customer issue.

Nicholas C.
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Le client n'a pas laissé de commentaire.

Jeffrey S.
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The guys at Strand Storage are amazing and went above the bar to make sure that the transaction went as smooth as possible!

Vincent G.
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Le client n'a pas laissé de commentaire.

THOMAS B.
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I've used this location many times and the personnel are friendly and the location is perfect for me.

MARSHA C.
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Great service all around!

CARLTON G.
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Le client n'a pas laissé de commentaire.

DEBBIE M.
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Very friendly and nice

Jeffrey M.
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Le client n'a pas laissé de commentaire.

Clifton P.
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Jack was fantastic over the phone & in person. It couldn't have worked out any better. I will definitely recommend your company to friends.

Steven D.
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Le client n'a pas laissé de commentaire.

Steven D.
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Le client n'a pas laissé de commentaire.

Zachary U.
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Excellent service. Friendly and helpful staff.

kenneth W.
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Le client n'a pas laissé de commentaire.

Wayne R.
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Le client n'a pas laissé de commentaire.

MATTHEW G.
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Bigger parking lot if the city allows

Jerry S.
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Le client n'a pas laissé de commentaire.

TROY Y.
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Le client n'a pas laissé de commentaire.

KELVIN G.
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Le client n'a pas laissé de commentaire.

John S.
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All good

David C.
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Le client n'a pas laissé de commentaire.

Steve H.
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Le client n'a pas laissé de commentaire.

HALEY S.
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No one was at the desk when I wanted to return truck

karen G.
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Le client n'a pas laissé de commentaire.

Deon S.
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Le client n'a pas laissé de commentaire.

Jon T.
Évaluation :

Nothing. All was great even. So quick and easy going. More paperwork than at some of the other locations and they actually verbally read me the disclaimers (likely a good thing). The only thing that can make this place better is if you put it a little closer to my house.

Brice B.
Évaluation :

They're doing an Excellent job in customer service. Very nice and fast. Very knowledgeable of all UHAUL rentals on hand. I will always recommend this location.

Daniel T.
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Le client n'a pas laissé de commentaire.

HALEY S.
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The truck I reserved was not there. It was supposed to be a 20 foot truck. I ended up getting a 15 foot truck which was not big enough. They did not have a furniture dolly like I reserved either. I've used uhaul several times. I'm very disappointed this time. Truck was not clean.

Richard H.
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Steve was a big help in many ways and at that location its probably the best all around...

Karen T.
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Le client n'a pas laissé de commentaire.

Walter R.
Évaluation :

The manager Steve was great. Thanks u-haul

Christopher V.
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Staff was very friendly and helpful. Made the return of my equipment hassle free and was super polite.

alberto W.
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Le client n'a pas laissé de commentaire.

Larry C.
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Le client n'a pas laissé de commentaire.

Kimberly A.
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Le client n'a pas laissé de commentaire.

John T.
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Le client n'a pas laissé de commentaire.

John O.
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Reservation was never confirmed with email however truck was available when needed. Need to stress about the importance of getting confirmed.

Brian I.
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Better explanation of where to leave the truck on return.

Henry C.
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Le client n'a pas laissé de commentaire.

Calvin K.
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Great communication

Albert P.
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Friendly, courteous, helpful and just a perfect rental experience.

Matthew J.
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Le client n'a pas laissé de commentaire.

Grace K.
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I had a little trouble getting a good signal to complete the pickup. Not your problem, just took me a while. It kept dropping and I had to reconnect. When I brought it back it was easy and the connection was great.

Robert W.
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Mgr and staff bery courteous and helpful.

Brian B.
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Le client n'a pas laissé de commentaire.

William B.
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Le client n'a pas laissé de commentaire.

Christopher O. | Réservation |
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Great facility

JOE L. | Expérience générale |
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Everyone was always very helpful and always friendly.

KEN L. | Expérience générale |
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Thank You!!!

terry k. | Expérience générale |
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Very convenient

dennis f. | Expérience générale |
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Very Friendly, Great place to deal with.

Ben A. | Expérience générale |
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Thank

richard e. | Expérience générale |
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i rent a 5x10 storage unit for the month of December every year. The staff is excellent and the units are always clean and secure. I highly recommend this place.

WARD B. | Expérience générale |
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The facility met our every expectation.

LESLIE F. | Expérience générale |
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We happened to be on sight when you where about to change lock for non payment . We had signed up for auto deduct . Your computer change was the issue A phone call could’ve cleared it up so easily.

HARRY F. | Expérience générale |
Évaluation :

Everything is good at Strand Storage Center. I have rented a unit for the past 2 years for 8 months yearly. Hopefully, will rent there again in 2019.

PAMELA W. | Expérience générale |
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Great place, and great people,.I would highly recommend Strand Storage.

HORACE M. | Expérience générale |
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The staff was great and treated me like family 😀😀😀😀😀

PATRICK H. | Expérience générale |
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I had a very positive experience and felt that the staff were always friendly and helpful, even when they were very busy.

WILLIAM D. | Expérience générale |
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parking on drive makes getting my car in and out pretty tough

VINCENT H. | Expérience générale |
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Staff has always been very friendly and helpful in getting me a place to park my trailer.

John Z. | Expérience générale |
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Great price and very friendly staff too.

FRED P. | Expérience générale |
Évaluation :

I don't care how clean or secure the place is, when they won't refund 20 days worth of storage fees, after 3 years and over $2500 business. I'll do all I can to steer business away from them. Crooks

paul h. | Expérience générale |
Évaluation :

These people were professional and at the same time very friendly. My rate was 40% less than the competition. My jet ski trailer was there after a week unlocked. I’ll be back!!!

MILLICENT G. | Expérience générale |
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Don't have nothing to say

Janice B. | Expérience générale |
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Easy to work with in a stressful situation

SUSAN K. | Expérience générale |
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The best place in Myrtle Beach!

robert b. | Expérience générale |
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Friendly staff, clearly explained terms and conditions, bright clean facility

CARLOS M. | Expérience générale |
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Great storage facility. I would recommend it to anyone. Steve the manager is such a great guy. He goes out of his way to help you out. Keep up the good work guys.

anthony b. | Réservation |
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Steve and the crew are always on top of things and display excellent customer services skills.

STEVEN V. | Expérience générale |
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Very good service. Will use them in the future!

ERICA P. | Premières impressions |
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Strand Storage in Myrtle Beach: Their staff and service are awesome. Everybody is extremely helpful!

KRISTEN W. | Premières impressions |
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Very good Service

OSCAR M. | Premières impressions |
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Entrance parking lot is very small, difficult to maneuver.

RICH W. | Premières impressions |
Évaluation :

Used the facility before. Great people and clean units.

Non reviews have been submitted for this location.

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