They were amazing to work with & so agreeable to accommodate our situation - very good experience & we will definitely refer them, as well as use this service again!TERRY B.
Customer Reviews for Strasburg Auto Parts
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Strasburg, CO 80136
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 6h pm
- Sam : 8h am à 5h pm
- Dim : 9h am à 1h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Picking up the truck was fine. An hour and a half into our trip, we stopped to get gas and realized that someone had cut the fuel line leading to the gas tank. We called the Uhaul number for roadside assistance and were left on hold the first time for 59 minutes. We called again, on hold for another 32 minutes. Finally we were told that the closest repair truck was almost three hours away. We told them that that much if a wait was unacceptable. The lady told us of another location, 9 miles away that we could go and get another truck and that she had called them and already had it reserved in our name. We got there, and the people there had no knowledge of us coming to switch out trucks. We got the other truck and completed our move. We returned the truck when and where we were supposed to. The following day, we got a call asking why we returned a different truck than the one we picked up. There had been no communication by Uhaul to let the drop off location know what had happened. In our opinion, Uhaul has horrible customer service, very poor communication within the company, and is really not concerned with keeping customers. We will never use Uhaul again. Our 10 hour day turned into a 15 hour day due to Uhaul's lack of customer service, long hold times to get help and in general their lack of concern for us, their customer.John W.
five people working there and only can do Uhaul service, I had to wait on this guy for 35 minutes. The other guys could have helped me but said they were untrained and that the owner hasnt sent them to be trained, I know these guys have been there for awhile some of them even years as I have been there many times. This is a bunch of crap and unacceptable, I am so mad I dont think I will even buy auto parts there anymore.SHAWN P.
The lady that waited on me was awesome!JAMES W.
Get staff that actually knows how to return uhaul equipment and are not biased because someone looks different.KAITLIN C.
Was a great rental but a big disappointment and waste of money as we did not even use the trailer since the guy we were buying a car from bailed on us.Ryan A.
Le client n'a pas laissé de commentaire.Miranda M.
Le client n'a pas laissé de commentaire.WILLIAM P.
The woman in charge was polite and helpful and did the hookup herselfJEFFREY C.
Le client n'a pas laissé de commentaire.Linda P.
Le client n'a pas laissé de commentaire.Joseph D.
Not one Person had a mask on, shame on you!EDWARD G.
Le client n'a pas laissé de commentaire.Kevin G.
Again, unable to offer any comments that could improve the Excellent service provided.Dennis T.
Friendly staff. Quick return of truck. Thanks!Victoria R.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Clifton M.
No issues Chris was very helpful.Dan W.
Excellent customer service. Highly recommend to all.Mody D.
Le client n'a pas laissé de commentaire.James B.
The gentleman that helped us, ED, was kind, efficient, helpful, professional, and friendly...couldn't have asked for a better person. He is a definite asset to U-Haul and I hope this gets back to him in the way of an attaboy or something similar. He deserves recognition. Also we ordered a 20' truck and the day before pickup, we were notified we had to drive 150 miles to pick it up and then back 150 miles to load it...NOT acceptable. Called and spoke with Dorinda, who found us a 15' truck and car transporter within 20 miles. She also deserves those compliments I noted above and recognition. Would also like to note that the A/C on the truck worked intermittently, which was not welcome in the 116-118 degree heat.Ralph J.
Le client n'a pas laissé de commentaire.Anthony R.
Everything was good was very helpful I had to call to make sure the mileage was corrected I jumped the gun when returning the keys so I couldn't get the right number but they had had it already correctedMichele A.
Le client n'a pas laissé de commentaire.Rocky M.
Le client n'a pas laissé de commentaire.Aaron K.
Le client n'a pas laissé de commentaire.Mitchell B.
Fantastic service!MARY E.
Le client n'a pas laissé de commentaire.TAMMY K.
Le client n'a pas laissé de commentaire.Sam R.
Le client n'a pas laissé de commentaire.GREG E.
Le client n'a pas laissé de commentaire.Chris K.
Le client n'a pas laissé de commentaire.EDWARD T.
Uhaul made me go from my original pickup location 69-70 miles to this one. I had to taker a Taxi and then drive back on he toll road 470. I also had to call and ask for a location at 5:30 pm as Uhaul decided to not tell me and I would have been let down the next day when I should have picked up the truck. When I got to my storage unit you actually had a truck that I could have used when I asked about another truck I was told nothing was within 150 miles. I pasted a few Uhauls that morning and noted quite a few. I have taken a picture so I can look at putting detailed feedback on another website. it is not the fault of the Strasburg owner, but poor management from Uhaul on truck locationsNeil M.
Le client n'a pas laissé de commentaire.JACOB P.
Ed was very friendly and helpful.Steven M.
Despite positive review for this location, I was EXTREMELY frustrated with UHAUL's handling of this reservation. For the second straight time this year, Uhaul did not have the trailer I reserved more than a week in-advance at, or anywhere near, the location I rented from. Even though I live in the Denver Metro area (where I saw LOTS of trailers at every rental location), Uhaul made me drive nearly 60 miles out of town (120 mile RT) to get this common-sized trailer - and I wasn't even renting it during a high-demand period. Furthermore, they waited to advise me of the "supply problem" until less than 3 hours before pick-up time. I was very angry over this handling, and it's now happened twice in the last year - a bad downhill trend.William L.
Chris was awesome he had me in and out in no time at all and was very helpfulChristopher W.
Ready when needed, had to adjust pick up time and drop off times, they were very according .. FriendlyCY U.
Le client n'a pas laissé de commentaire.Fred F.
Excellent service, the place to go for uhaul rental in Strasburg CO.Darul N.
G very nice people at the Napa / uhaul in strasburg Colo. Ed and staff are awesome and very helpfulSteven B.
Le client n'a pas laissé de commentaire.Charles M.
Outstanding service! Friendly staff! Easy transaction! ????????????????????Vicki P.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Jennifer P.
Le client n'a pas laissé de commentaire.IVAN A.
The u-haul In Strasburg Colorado was great, the nation wide costumer service phone line was the worst. They need to care about what there are Doingbenjamin G.
Le client n'a pas laissé de commentaire.Brittney S.
Enjoyed the whole experience .ARVETTA M.
Le client n'a pas laissé de commentaire.MIKE L.
Perfect the way you areMARY L.
Le client n'a pas laissé de commentaire.MICHAEL F.
Le client n'a pas laissé de commentaire.LAVENDA K.
Given a choice in avail equipment i go to StrasburgRENE A.
Good customer serviceBRIAN E.
Le client n'a pas laissé de commentaire.MIKE M.
Le client n'a pas laissé de commentaire.Lewis K.
Le client n'a pas laissé de commentaire.Jerry G.
It was close to me and they had what I needed. Friendly support as well. This an auto parts store and that part of the business is their priority so be prepared to wait a few minutes to get the help you need but I definitely won't hesitate to do business with in the future.Ryan S.
Le client n'a pas laissé de commentaire.JANETTE A.
Excellent customer service in reserving unit, picking it up, and returning it. Staff are incredibly friendly, helpful, and professional.kelly S.
Le client n'a pas laissé de commentaire.donald P.
Le client n'a pas laissé de commentaire.Thomas W.
Same comment as aboveDawn J.
Le client n'a pas laissé de commentaire.RENE A.
Very friendly service, great jobScott T.
These folks that helped me with the U Haul are the best. Everybody likes doing business with this type of associate.ANDREW S.
Le client n'a pas laissé de commentaire.kelly S.
Thanks for the helpDarcy B.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.Kurt E.
Le client n'a pas laissé de commentaire.GARY S.
I liked the text message the day before picking up trailer.Thomas B.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.TIM G.
Le client n'a pas laissé de commentaire.Cameron P.
Le client n'a pas laissé de commentaire.JUNE S.
Le client n'a pas laissé de commentaire.kristi M.
We had a substantial set back in our move due to inclement weather at both our current and moving location. U-Haul only charged us for the day and our mileage cutting our expense down by 4/5, which we find to be fair. We will definitely use U-Haul in the near future and also this location if we can at all help it!Nichole M.
Quick easy rentalTROY L.
I would not recommend the u haul in brighton co off of bridge st. The worst experience ever. Not only did i have a horrible experience. I felt that i was being ripped off.james S.
Le client n'a pas laissé de commentaire.Sheryle O.
Excellent location.ED H.
Le client n'a pas laissé de commentaire.Jesse P.
Le client n'a pas laissé de commentaire.Shannon A.
Le client n'a pas laissé de commentaire.Emily L.
Super friendly. Quick and easy rental.Kevin G.
Le client n'a pas laissé de commentaire.DONALD H.
Wow....these guys were great! Overly helpful and nice.Mark H.
Le client n'a pas laissé de commentaire.Edgar C.
The truck I picked up was full of marijuana, unclean, and unuseable. I spent 28 $at the car wash. Had the cops waiting for me at my store wanting to search the vehicle because of the wreak of marijuana. Said the vehicle was unable to leave the state smelling the way it did. Cops then wanted to search my store as if I had something to hide. The entire experience was embarrassing and a complete inconvenience. If your company is willing to allow these pot dealers to use your trucks to haul their yields you better make sure they are thoroughly cleaning them. I have pictures to document as well as police contact can be obtained through Arapahoe County Sheriffs Office.LINDSEY M.
Le client n'a pas laissé de commentaire.TOM M.
Le client n'a pas laissé de commentaire.rick C.
Le client n'a pas laissé de commentaire.DOUG B.
Very pleasant to deal with. Outstanding! Will rent from them in the future.Lewis K.
Le client n'a pas laissé de commentaire.DOUG B.
Very friendly and helpful.ELIZABETH D.
Le client n'a pas laissé de commentaire.Michael G.
It would be nice if the customer could be reimbursed for gas when it is at least a quarter of a tank more than required for return.HELEN F.