I returned the vehicle is the same amount of gas it had in it and the lady checked it all and said I was fine to leave and I still got charged 33 dollars for gas. I've rented uhauls many times and this has never happened. Very disapointed.SAMANTHA D.
Customer Reviews for Streamside Grocery
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
License plate looked like a crushed can, not legible. Trailer jack didn't work, young attendant had to use his car jack to get it on my hitch. Trailer had no brakes, don't believe it had been maintained in an a long time. I believe I should get refunded .Can't see ever using u-haul again.Don D.
Le client n'a pas laissé de commentaire.Robert B.
Equipment was expected condition, dusty inside and dirty on the outside. Not gross by any means but well used. Crack on windshield is noted in pictures.Kevin F.
Le client n'a pas laissé de commentaire.Kyla D.
Le client n'a pas laissé de commentaire.DUSTAN C.
Josephine was a delightful person. Thumbs up.Christopher L.
First renting from this location, they did a great job.Jeromy B.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.DAVID D.
I booked U-Haul for 9am... Streamside Grocery was not open. Walked around for several minutes then a gentleman working next door contacted the owner... they did not open till 10am. Came back for 10:00am on the dot, still not open. Employee arrives 15mins late, has to open the store before addressing my service. 1 hour and 45mins after my scheduled pickup time, was I able to drive off with the truck. Would not recommend this location EVER.Randall B.
1/2 tank credit given to take a larger truck was ok.ANDREW O.
Print copies of the final bill.Thomas S.
Have the gas tank always on full. It would make it easier to judge when filling back up to 5/8 or just above the 1/4 mark on the gas gage. The u-hull site kept crashing, we had to restart my information 3 times before it accepted it.Timothy I.
The issue wasn't particularly with the pick up and drop off locations but my overall experience with UHaul was bad and I won't be using you again if there is literally any other option. I confirmed my pickup location as Topaz Ave (which is the biggest depot in Victoria) in the reservation. The day before I'm to pick up the truck I happen to go online and check and the pickup location has been changed to this tiny grocery out in Langford with NO NOTIFICATION. I had no way to GET to Langford so I called customer service and they told me too bad, take a taxi. To be frank the customer service rep was very rude. So having to go to Langford threw my whole moving day off and forced me to work until 10 pm. Oh, and your website quotes in USD with no indication of that that I can see, so I was expecting 300 $+ tax and wound up paying 476 $. The whole thing sucked and your customer service being rude to me was just the cherry on top. Figure your shit out.Andrew M.
Le client n'a pas laissé de commentaire.damian D.