Le client n'a pas laissé de commentaire.Tom N.
Customer Reviews for Studemont Shell
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Nathaniel W.
My attendant was awesome called me to make sure we were still coming then check us in with the equipment ready to go when I got there and was very informative with everything I asked.Jesus V.
Le client n'a pas laissé de commentaire.Allan T.
Le client n'a pas laissé de commentaire.Tyler R.
Great rental experiencemark K.
It was great and the lady was so personable and friendly! She made it so easy. Merci.Scott R.
Le client n'a pas laissé de commentaire.Cole N.
Oh my gosh! The truck had no dance no problems Felix was on the ball and then when I came back the receiving lady was Ultra nice as well. Felix gave me a $50 discount because the U-Haul 26-footer had no gas. He said it was routine but I don't believe it. Thank you very much to the Kirby freeway U-Haul in HoustonCARY F.
EVERYTHING THING WAS GREAT.Madinah E.
Le client n'a pas laissé de commentaire.Robert M.
Size reserved was not available. They upgraded us at no cost, but would have been helpful to get a call in advance.Dana M.
You are the best Thank youPalmira L.
Le client n'a pas laissé de commentaire.JARVIS P.
Le client n'a pas laissé de commentaire.Boyd B.
The U-Haul app sucks.Nathan S.
Le client n'a pas laissé de commentaire.THANH T.
It was great service. The only thing that I did not like was that they kept changing the location multiple times. But at the end they gave me something close to home.jueventino Z.
Just, Take in Consideration for the Customer. Of, How the Economy is these days. Have some Compassion on the Charging of the mileage.cecil P.
Le client n'a pas laissé de commentaire.Aliyah M.
Le client n'a pas laissé de commentaire.Clifton J.
Le client n'a pas laissé de commentaire.Gilad D.
Le client n'a pas laissé de commentaire.TOBIAS E.
Le client n'a pas laissé de commentaire.Ismael T.
All good.James H.
Felix was super helpful and nice!!!McKinsey M.
Le client n'a pas laissé de commentaire.Amanda S.
Great team at this location. Had a very annoying uhaul experience until I came across these guys. Felix made things right.Jason M.
The trailer that was rented to me had stolen plates, and got pulled out of my truck at gun pointjuancalos G.
Le client n'a pas laissé de commentaire.Travis B.
The guy was a bit annoying and pushy.Ronnie M.
Le client n'a pas laissé de commentaire.William J.
Le client n'a pas laissé de commentaire.Robert W.
Nothing to improve. The gentleman that unhooked the trailer was professional and positively enthusiastic. Transaction was smooth and I was in and out. Thank you sir.Cesar S.
Felix was so nice. Overall it was a quick and painless experience. 10/10BRITTNY M.
Le client n'a pas laissé de commentaire.Theo L.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Kuttler S.
Le client n'a pas laissé de commentaire.Jaide D.
Checking in at the desk personally is far easier and faster. I tried before checking in using the app, but that is a nightmare and highly frustrating. Your app user friendliness is horrible. It'll ask you to fill in repeatedly the same information over and over, even if this info has been saved in my account already.TOBIAS E.
The attendant was very helpful.... Excellent!!!Paul H.
Le client n'a pas laissé de commentaire.Hank M.
Le client n'a pas laissé de commentaire.Deborah J.
Le client n'a pas laissé de commentaire.Justin C.
Le client n'a pas laissé de commentaire.David B.
Was not able to use app for online pickup. Not sure it it was app related or location. Drop off worked fine on the app.Adam S.
Felix made the drop off great and was a pleasure to work with. He gave me confidence that my concerns were going to be addressed.David A.
The inside of the trailer had dirt in it and it was not waterproof. The inside should cleaned or at least checked when it's dropped off.Tamara L.
The young lady was Very helpfulWILLAM B.
Customer service, when quoted a rate it shouldn't 50 or 60 dollar more than you was quoted. Went to one location to reserve truck and trailer when pick up over 15 miles from where I went.alice C.
Le client n'a pas laissé de commentaire.kate T.
Le client n'a pas laissé de commentaire.THOMAS E.
Helped me drop off my trailer even though it was after the posted hours of the location. Appreciate the helpfulness of these guys.Jeffrey M.
Person was on task and friendly - Watched employee wait on four people - in a timely manner. Old fashion service! Thank you!!!MARY W.
A great lady helped me. She was personable and knowledgeable!luis R.
Le client n'a pas laissé de commentaire.Angel V.
Felix was awesome, very efficient and courteous. This will be my go to Uhaul rental place from now on. Great service!adolfo D.
Le client n'a pas laissé de commentaire.Fred R.
Can't think of a thinhGlenn C.
Le client n'a pas laissé de commentaire.david G.
Felix was awesome. Great customer service and professionalism!Desmond W.
Learn the rules of car towing!Vanessa F.
I didn't catch her name but the employee that was there was so helpful and sweet. She made my very stressful move so much less stressful. Merci.Celisse H.
I have used uhaul for many years. I have always picked up a truck the was in a position to at least start my trip with gasoline provided into the cost of $1081 for a 15" truck. I think it was very unprofessional to not inform the person before picking the truck up. This was an isolated case for this location. Generally it is provided in the cost and the truck is returned with a full tank. So NO I would not recommend this location.Tonia C.
Quick and easy drop off. And can add gas there before turning in.Maury M.
Le client n'a pas laissé de commentaire.MATTHEW I.
Just give that gentlemen Felix a raise great customer service and Well knowledgeable of his productsANGEL STEVAN T.
Excellent service à la clientèle. It was easy to check in and the representative was very knowledgeable of the product. I highly recommend it.Luis C.
Great experience overall. Representative was quick and efficient in getting me on my way.Equipment was in great condition. I certainly appreciate the prompt and courteous service.Andres B.
Great, quick service. This will become my go to.Justin D.
Excellent customer serviceDale V.
Amazing service!!! Thank you! Best ever service I've experienced from uhaul! Thank you!!Crystal B.
Didn't do a walk around with me. Had no concern that the lights were not working properly. The plug was not connected securely. I went straight to the UHaul center on Katy Freeway where they jumped on it and fixed the plug.charles H.
Friendly Courteous EfficientDavid M.
The workings of your app are horrendous. Regardless of what information I have registered in my account with you, every time I make a booking the app requires me to fill in everything again multiple times! It's incredible user UnfriendlyTobias E.
Nothing - it was fast, easy and convenient - exactly what I was looking for.Andrew C.
Le client n'a pas laissé de commentaire.KAMESHA A.
Customer service was above and beyond! Please make sure you pass on our thanks to the lady at the office where we picked up the U-Haul.JULIAN B.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.ERICK C.
Very friendlyMichael H.
Loved the mobile pick up, easiest and fastest experience ever!Marisol G.
Le client n'a pas laissé de commentaire.Tobias E.
A little more time dedicated to inspecting and walking around equipment with customer.BRYAN C.
Le client n'a pas laissé de commentaire.Eric W.
Very easy process. Nice and clean truck. Being attached to a gas station makes the process easier to return rental.Aimee L.
Staff was unable to repair trailer light/turn signal. I rented trailer for 4 days. Trailer and my truck were stolen overnight. Police recovered your trailer Undamaged and you took possession of trailer. I asked for a prorated refund or rain check-denied! Then you charge me an additional $400 recovery & processing fees! Despite me purchasing road side assistance and your insurance. A complete lack of customer service and theft of money. Your road side assistance & insurance should have covered issues but is only a SCAM!Eric P.
The gentleman who helped us (I believe his name may have been Travis) was really kind and went out of his way to make the process easy. Thank you so much!Abby M.
Le client n'a pas laissé de commentaire.Ben S.
Le client n'a pas laissé de commentaire.Misael M.
This was the third location we were moved to for this rental. We reserved it at a location close to us but were told it was not available there so they moved us. Then the day of pickup that location was closed so they moved us again. It would be more helpful if you could move equipment to the location requested rather than send the customer farther away from where they are to pick it up.Amanda K.
Felix was awesome. He was so understanding to my time. He did everything he could to get me in and out of there without compromising what I needed to know before hitting the road safely. Felix is top notch.Darren G.
Declined SafeTow but it's on the bill. Also 3 extra days not requested. Tried calling 1-800 number to correct but automated response says Hold time is over an hour.Deette S.
Better maintained trucks! The condition was horrible. Cruise control couldn't hurt eitherMICHELLEROSELYN S.
K&K Quality Contractors, LLC took great care of me. This was my first time renting a U-Haul. Kimberly and Rosia went above and beyond to help me through the process!DOMISCIA W.
Le client n'a pas laissé de commentaire.Lawrence S.
Muy buena atenciÃ³n y serviciohector Z.
Le client n'a pas laissé de commentaire.Jim E.
Felix was absolutely great to work with. This was one of the best customer experiences I have had in many years.JAMES P.
Muy buen Servicio.,,excelente atencion,sus equipos,son muy comodos,,y de fÃ¡cil acceso.,,( gracias.jose R.