S.O.
vaughn M.
Customer Reviews for Studemont Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good overall impression and experience, perhaps be a little more friendly and welcoming?
Fadi S.Rental was quick and easy. Return was straightforward. Employee was friendly and knowledgeable.
Marizela V.We drove the trailer from Houston to Austin. While in Austin we were pulled over by a DPS officer saying that the trailer running lights did not work. He gave me a warning.
Glenn M.The best team in U-Haul Houston
Gilad D.The best costumer service nothing to improve The best team Good job
Gilad D.Best and easiest u haul ever used. Great service and have plenty of trucks
BRIAN S.Make sure that the friendly, helpful staff are there!
Dr Andrew D C.The person behind the counter was rude , she didn't wanted to do her job and staying seated was more of her concern than to even move to grab the keys for the vehicle ,from a table near by was a inconvenience , her face expressions of discontent because now she had to work and process my reservation was a inconvenience and it seem as me picking up the equipment on a Saturday was also a inconvenience to her , the lack of appreciation for my business and the “ I don't like my job attitude †was so visible by the employee, I didn't wanted to lease the equipment from the location but I didn't have any other choice , the reason I choose the location was because it was close to my house but if I knew there is really bad service there I would not have chosen the location , I guess sometimes you really need to pay attention to the reviews online , anyway never ever I would bring my business there and I'll for sure not refer that location to any one I know
kenny S.Staff very friendly and helpful doing all the work to connect and disconnect the trailer. Thanks Kindly
Scott L.App was very slow in loading pictures to progress to next step. Took too long to get started, allow me to submit my license and such ahead of time.
Kelsey T.Mrs Rene was very knowledgeable an very helpful .I was very satisfied with the use of this equipment .Thank You
moses F.The ladies at the rental counter are always ready and able to help.
TOBIAS E.Debra was extremely helpful and made it easy!
Lauretta S.I don't know the lady who helped me on the morning of Oct 5th but she was the best!!! Super sweet and informative.
Ariel C.The ladies at this location are really professional and great to work with, even when I wasn't able to hold up my end of the rental agreement and had to keep it another day. Merci
Timothy J.The office space was cramped, hot and dirty with a moldy fan, and the employee sounded sad and uncomfortable. Better working conditions would be beneficial for both employee and customer experience. A pro was that the employee was flexible answered our questions without any issues.
Vy C.I made a reservation for dolly as well but it was not prepared at all even though I paid for it.
Mingwan K.Location was very convenient. Again very easy in and out. Personnel came right away unhooked everyyhing, ask if I wanted a printed or email receipt, and just that quick I was on my way. All in all it was a very good experience. I will use these people again for teailer or truck rental.
CHARLES N.Didn't gave options to return earlier. Gave me the wrong information on business hours and didn't gave me the option to return at a different location. I've used Uhaul many times and this location wasn't helpful.
Joel F.A pretty busy area but the agent was very nice & helpful.
Wayne O.One single person working at this location. Things could go much faster with another person.
Jose R.I will definitely rent from this location again.
Thaddeus K.The cabin of the truck was dirty with dog hair and needed the surfaces wiped down.
Max F.Deborah had great customer service, was very friendly and courteous to answer all our questions and support us in our short notice truck rental. My daughter and I highly recommend her.
jerri B.Using UHaul was easy. The employee at the location is fabulous (I was there on 8/16).. She is friendly, each to work with, and extremely helpful. It seems that she is the only person working there and she does an amazing job, I'm honestly not sure how she does it all.
Joseph R.The cabin mid-console was filthy and sticky. Also, you're on phone check-in procedure is sooo slow. It takes forever to complete.
TOBIAS E.Nothing and Ms. Debra is awesome!
GREGORY JUDE W.Great service and support. Be sure to have your light hook up because manager will not let you leave otherwise. She was very helpful and knowledgeable.
Al N.Being charged for the hours and the mileage that I didn't use is unreasonable. I rented the U-Haul from 11:30-7:30 and brought it back at 4 and was still charged for those hours and didn't use as many miles as predicted, and was still charged
Stephanie D.Just shut down all of Uhaul. Complete disregard for the safety, time, and money of your customers
Christopher G.make the on-line up vehicle procedure more customer more Friendly. easier to maneuver.
Felix H.S.O.
Zachary B.I think what you all are doing is amazing! Fast and efficient plus great customer service!
Tia F.They charged me 50 plus even after returning the van full
Paul N.Lady who checked us out was so nice! She did a great job!!!
David W.The location was not inviting at all; it's very cramped and directly next to the restrooms. However the lady who helped us was friendly.
Courtney H.GET HYBRID ENGINES
ERINN R.It was confusing to find the correct area to drop off the truck.
JONATHAN L.Great price, solid equipment, the lady who helped me was thorough and very helpful.
Richard A.Convenient location. Very helpful and efficient staff. Easy in and out. Overall positive experience.
Charles B.The are may not be safe for returning a truck with a dolly after working hours
Herman R.Great location. Easy to park the truck.
Harrison F.The attendant was sympathetic, but could not help with the AC issue. The location is a convenience store.
Brian B.Good convenient location. I was pleased to see the location was staffed. The woman staffing the office was professional, efficient and made the truck return a breeze. Good overall 1st time experience for renting and driving a Uhaul, however I am pretty sure professional truck driver is not my future career-- LOL.
Kelli D.Oh my goodness the young lady that assisted me was Amazing!! With all that had gone wrong on the trip, she made it All Right!! I can not remember her name for the life of me but what I do remember was her customer service! 100 % above and beyond she went! She may have been the manager I'm not sure, if she isn't she needs to be! Thank you for making me feel like I mattered!!!
Darla Y.Excellent service, prompt response, good equipment.
Georgios T.All was great with my experience.
Melanie S.The best customer service ever I'm going all the time to this location never decapitated me Thanks to all the crew
Gilad D.I was able to drop the trailer off after hours only with the help of the gas station attendant and some nice customers. I could not figure out where to park the trailer and once I figured it out, it was impossible to get it into the space with all the congestion and customers at the gas station. A better system is needed
Karrie C.Customer service is very important
Bernie S.Excellent customer service. Thank you
Georgios T.Process was super smooth. Thank you.
Emmanuel S.She saw me pulling in to return trailer & met me outside. Unhooked, inspected & on my way in less than 5 mins. Excellent
Lonnie G.The 3/4 gas tank fill up is hard to approximate when refueling. I ended up putting too much gas in the van upon return but was not given a credit off the final bill for it. I would like to be reimbursed for filling up the gas tank significantly past 3/4 of a tank where it was when I received the van as noted during the check out process.
Andrew M.The mileage rate was not clear. When I called I was told 0,79/mi, we rented on a sat and Sun and was not advised there was a different rate for those days. So that was quite annoying as it raised our bill significantly.
kim K.Returned after hours using the app
Cindy F.Your customer service was amazing
gabriel P.Crystal was so sweet assisted me very well
Mamie W.