Customer Reviews for Studemont Shell
(U-Haul Neighborhood Dealer)
Pour nous contacter
Houston, TX 77007
Services dans cet établissement :
- Mon–SunDe 9 h am à 6 h pm
Heures d'ouverture spéciales
- 12/25/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Good overall impression and experience, perhaps be a little more friendly and welcoming?Fadi S.
Rental was quick and easy. Return was straightforward. Employee was friendly and knowledgeable.Marizela V.
Le client n'a pas laissé de commentaire.Gurjit S.
We drove the trailer from Houston to Austin. While in Austin we were pulled over by a DPS officer saying that the trailer running lights did not work. He gave me a warning.Glenn M.
The best team in U-Haul HoustonGilad D.
The best costumer service nothing to improve The best team Good jobGilad D.
Le client n'a pas laissé de commentaire.Erica S.
Best and easiest u haul ever used. Great service and have plenty of trucksBRIAN S.
Make sure that the friendly, helpful staff are there!Dr Andrew D C.
The person behind the counter was rude , she didn't wanted to do her job and staying seated was more of her concern than to even move to grab the keys for the vehicle ,from a table near by was a inconvenience , her face expressions of discontent because now she had to work and process my reservation was a inconvenience and it seem as me picking up the equipment on a Saturday was also a inconvenience to her , the lack of appreciation for my business and the â€œ I don't like my job attitude â€ was so visible by the employee, I didn't wanted to lease the equipment from the location but I didn't have any other choice , the reason I choose the location was because it was close to my house but if I knew there is really bad service there I would not have chosen the location , I guess sometimes you really need to pay attention to the reviews online , anyway never ever I would bring my business there and I'll for sure not refer that location to any one I knowkenny S.
Le client n'a pas laissé de commentaire.Danny D.
Le client n'a pas laissé de commentaire.Garrett U.
Staff very friendly and helpful doing all the work to connect and disconnect the trailer. Thanks KindlyScott L.
Le client n'a pas laissé de commentaire.Brian R.
App was very slow in loading pictures to progress to next step. Took too long to get started, allow me to submit my license and such ahead of time.Kelsey T.
Mrs Rene was very knowledgeable an very helpful .I was very satisfied with the use of this equipment .Thank Youmoses F.
The ladies at the rental counter are always ready and able to help.TOBIAS E.
Debra was extremely helpful and made it easy!Lauretta S.
Le client n'a pas laissé de commentaire.vincent V.
I don't know the lady who helped me on the morning of Oct 5th but she was the best!!! Super sweet and informative.Ariel C.
The ladies at this location are really professional and great to work with, even when I wasn't able to hold up my end of the rental agreement and had to keep it another day. MerciTimothy J.
Le client n'a pas laissé de commentaire.Ryan J.
The office space was cramped, hot and dirty with a moldy fan, and the employee sounded sad and uncomfortable. Better working conditions would be beneficial for both employee and customer experience. A pro was that the employee was flexible answered our questions without any issues.Vy C.
Le client n'a pas laissé de commentaire.carlos F.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.Yolanda S.
Le client n'a pas laissé de commentaire.Lisa J.
Le client n'a pas laissé de commentaire.Brittainy G.
I made a reservation for dolly as well but it was not prepared at all even though I paid for it.Mingwan K.
Location was very convenient. Again very easy in and out. Personnel came right away unhooked everyyhing, ask if I wanted a printed or email receipt, and just that quick I was on my way. All in all it was a very good experience. I will use these people again for teailer or truck rental.CHARLES N.
Didn't gave options to return earlier. Gave me the wrong information on business hours and didn't gave me the option to return at a different location. I've used Uhaul many times and this location wasn't helpful.Joel F.
A pretty busy area but the agent was very nice & helpful.Wayne O.
One single person working at this location. Things could go much faster with another person.Jose R.
Le client n'a pas laissé de commentaire.Kenneth E.
I will definitely rent from this location again.Thaddeus K.
The cabin of the truck was dirty with dog hair and needed the surfaces wiped down.Max F.
Le client n'a pas laissé de commentaire.dewrance M.
Le client n'a pas laissé de commentaire.Marilyn C.
Deborah had great customer service, was very friendly and courteous to answer all our questions and support us in our short notice truck rental. My daughter and I highly recommend her.jerri B.
Le client n'a pas laissé de commentaire.Costas T.
Using UHaul was easy. The employee at the location is fabulous (I was there on 8/16).. She is friendly, each to work with, and extremely helpful. It seems that she is the only person working there and she does an amazing job, I'm honestly not sure how she does it all.Joseph R.
The cabin mid-console was filthy and sticky. Also, you're on phone check-in procedure is sooo slow. It takes forever to complete.TOBIAS E.
Le client n'a pas laissé de commentaire.Marie D.
Nothing and Ms. Debra is awesome!GREGORY JUDE W.
Great service and support. Be sure to have your light hook up because manager will not let you leave otherwise. She was very helpful and knowledgeable.Al N.
Being charged for the hours and the mileage that I didn't use is unreasonable. I rented the U-Haul from 11:30-7:30 and brought it back at 4 and was still charged for those hours and didn't use as many miles as predicted, and was still chargedStephanie D.
Le client n'a pas laissé de commentaire.Orlando G.
Just shut down all of Uhaul. Complete disregard for the safety, time, and money of your customersChristopher G.
Le client n'a pas laissé de commentaire.Rodolfo M.
Le client n'a pas laissé de commentaire.Lauren R.
make the on-line up vehicle procedure more customer more Friendly. easier to maneuver.Felix H.
Le client n'a pas laissé de commentaire.Chelsea S.
Le client n'a pas laissé de commentaire.Lee K.
I think what you all are doing is amazing! Fast and efficient plus great customer service!Tia F.
They charged me 50 plus even after returning the van fullPaul N.
Le client n'a pas laissé de commentaire.Guadalupe G.
Le client n'a pas laissé de commentaire.Grace B.
Lady who checked us out was so nice! She did a great job!!!David W.
Le client n'a pas laissé de commentaire.Dan R.
The location was not inviting at all; it's very cramped and directly next to the restrooms. However the lady who helped us was friendly.Courtney H.
GET HYBRID ENGINESERINN R.
It was confusing to find the correct area to drop off the truck.JONATHAN L.
Great price, solid equipment, the lady who helped me was thorough and very helpful.Richard A.
Le client n'a pas laissé de commentaire.Pandora S.
Convenient location. Very helpful and efficient staff. Easy in and out. Overall positive experience.Charles B.
Le client n'a pas laissé de commentaire.Christine K.
The are may not be safe for returning a truck with a dolly after working hoursHerman R.
Great location. Easy to park the truck.Harrison F.
Le client n'a pas laissé de commentaire.Tahari T.
Le client n'a pas laissé de commentaire.Charles W.
The attendant was sympathetic, but could not help with the AC issue. The location is a convenience store.Brian B.
Good convenient location. I was pleased to see the location was staffed. The woman staffing the office was professional, efficient and made the truck return a breeze. Good overall 1st time experience for renting and driving a Uhaul, however I am pretty sure professional truck driver is not my future career-- LOL.Kelli D.
Oh my goodness the young lady that assisted me was Amazing!! With all that had gone wrong on the trip, she made it All Right!! I can not remember her name for the life of me but what I do remember was her customer service! 100 % above and beyond she went! She may have been the manager I'm not sure, if she isn't she needs to be! Thank you for making me feel like I mattered!!!Darla Y.
Le client n'a pas laissé de commentaire.Brian C.
Excellent service, prompt response, good equipment.Georgios T.
All was great with my experience.Melanie S.
Le client n'a pas laissé de commentaire.Richard K.
The best customer service ever I'm going all the time to this location never decapitated me Thanks to all the crewGilad D.
Le client n'a pas laissé de commentaire.MARY O.
Le client n'a pas laissé de commentaire.james A.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Craig M.
Le client n'a pas laissé de commentaire.Muhammad H.
Le client n'a pas laissé de commentaire.Jeff L.
I was able to drop the trailer off after hours only with the help of the gas station attendant and some nice customers. I could not figure out where to park the trailer and once I figured it out, it was impossible to get it into the space with all the congestion and customers at the gas station. A better system is neededKarrie C.
Customer service is very importantBernie S.
Excellent customer service. Thank youGeorgios T.
Le client n'a pas laissé de commentaire.Tod H.
Process was super smooth. Thank you.Emmanuel S.
Le client n'a pas laissé de commentaire.eljerry B.
Le client n'a pas laissé de commentaire.ann B.
Le client n'a pas laissé de commentaire.William S.
She saw me pulling in to return trailer & met me outside. Unhooked, inspected & on my way in less than 5 mins. ExcellentLonnie G.
The 3/4 gas tank fill up is hard to approximate when refueling. I ended up putting too much gas in the van upon return but was not given a credit off the final bill for it. I would like to be reimbursed for filling up the gas tank significantly past 3/4 of a tank where it was when I received the van as noted during the check out process.Andrew M.
The mileage rate was not clear. When I called I was told 0,79/mi, we rented on a sat and Sun and was not advised there was a different rate for those days. So that was quite annoying as it raised our bill significantly.kim K.
Returned after hours using the appCindy F.
Your customer service was amazinggabriel P.
Crystal was so sweet assisted me very wellMamie W.