We rented a Uhaul truck to move our daughter to Oklahoma and before we even got the truck loaded with furniture on it the truck would not shift! Once we got the loaded and headed down the highway we had 2 blow outs and was put behind schedule 5 hours from that moment in which caused us to not be able to pick up our rent car in Oklahoma and was stranded in Oklahoma until yesterday!! We were almost killed multiple times in that truck which obviously is not maintained at all!! The vehicle would not get enough speed to get on to the highway!! The vehicle needed fluids and 2 tires, so I would definitely say Uhaul doesn't maintain the vehicles for the safety of folks renting them!MELISSA F.
Customer Reviews for Stuebner Airline Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Mrs. Pam is the best!BENJAMIN D.
Le client n'a pas laissé de commentaire.PAMELA V.
Very nice personalCECILIA M.
Excellent Service, Friendly, Excellent.Juan T.
Le client n'a pas laissé de commentaire.Joia B.
Alicia and Pam were the absolute best as they helped me out in my time of need concerning an immediate rental. Alicia was kind, professional, and even attempted to upscale me on all levels so that my truck would be fully covered. And even when it seemed like I may be out of luck she called Pam and she went right to work getting me the equipment available and needed for the task. They both exemplified character that is indicative of excellent leadership and made me feel like family as they took care of me. The truly are â€œThe Golden Rule Of Movingâ€!!! ðŸ˜‰Steven G.
Le client n'a pas laissé de commentaire.RICHARD C.
Le client n'a pas laissé de commentaire.YVONNE M.
Nothing. This rental location was beautiful and the staff are all gems. The cargo van I rented shocked me with all the amenities and I did love the wipers coming on by themselves when it rains I did recommend this location and I will definitely be back to use their servicesMALINDA E.
Le client n'a pas laissé de commentaire.KAMEEL G.
Le client n'a pas laissé de commentaire.SUZIE E.
It was PERFECT customer service & very nice two ladies.JENNIFER H.
Le client n'a pas laissé de commentaire.LILLI J.
Le client n'a pas laissé de commentaire.CHRISTOPHER E.
Le client n'a pas laissé de commentaire.john R.
Easy check out. Friendly staff. Clean and professional location.SHEREE S.
Highly recommend this place. Owners are super sweet!JENNIFER G.
All good.PAIGE B.
Le client n'a pas laissé de commentaire.JENNIFER O.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.HOLLY C.
You need no improvementjanell W.
Nothing. They were very friendly and helpful!JAMES P.
I don't believe that there is anything more to do to improve your service to the customer's because you all are outstanding and amazing. Thank you very much. I couldn't have done this move without you guys. Sincerely Robert ThomasROBERT T.
The location should have been in Atascocita or Humble Texas they did not have the size truck in stock so I had to Drive 20 miles out of the way to pick up the truck.RODERICK L.
I was accommodated even though I arrived 3 hours before my reserved time. She was very polite and worked with me. I was in and out in less than 20 minutes. I will definitely use this location in the future.Raymond B.
Le client n'a pas laissé de commentaire.STEPHEN G.
Pam was very helpful and courteousHECTOR G.
Excellent customer service great prices ... highly recommendedRALPH S.
Nothing the people at this location were wonderfulBill B.
Le client n'a pas laissé de commentaire.ROMANO W.
Le client n'a pas laissé de commentaire.Jodie M.
Le client n'a pas laissé de commentaire.NANCY B.
Everything was fine checking out and checking in trailer. The trailer performed as it should with no problems.Micheal W.
Le client n'a pas laissé de commentaire.timothy D.
The staff was so inviting, informative, and friendly from picking up the u-haul to dropping it off. They made the process so easy! Would definitely be using this location for future moves.Brittany B.
Le client n'a pas laissé de commentaire.LILIANNA H.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.Alan G.
Nothing..Ms. Pam is amazing and I would recommend this location to anyone and everyone!VINCENT B.
Le client n'a pas laissé de commentaire.Lawson B.
Friendly, made you feel you were treated like family. Very clean office and grounds. They made it easy and explained all the details to rent a 15 foot truck.MICHAEL K.
This location is amazing. I rented a RV parking space prior to the U-haul rental and I can not say enough good things about them.NICHOLAS P.
Le client n'a pas laissé de commentaire.Trey C.
Le client n'a pas laissé de commentaire.Paul J.
Everything went as planned /expected.Robert U.
Le client n'a pas laissé de commentaire.Bruno K.
I would suggest that politics are an inappropriate topic for discussion, during the truck rental process...Scott S.
Le client n'a pas laissé de commentaire.Jose G.
The personnel were very helpful & pleasant. Excellent Service.Richard H.
Le client n'a pas laissé de commentaire.JOSEPH G.
Le client n'a pas laissé de commentaire.JESUS D.
good customer serviceBaba B.
Le client n'a pas laissé de commentaire.Richard G.
Super friendly and helpful serviceLisa B.
Le client n'a pas laissé de commentaire.DANIEL H.
Le client n'a pas laissé de commentaire.James G.
Outstanding jobJohn B.
The lady at the front was so sweet. Keep her!LaTanga L.
Both trailer tires lost tire rubber 6â€ to 12â€ long, but thankfully remained inflated. In 2 hours, Roadside Assistance arrived and installed 2 new tiresJOHN R.
Customer Service at this location is always wonderful. My go to UHaul rental place.Kathleen H.
Le client n'a pas laissé de commentaire.Amanda L.
Don't be in a rush. Apparently U-haul has a lot of new employees right now and they are all trying very hard to do their best. Every step of the scheduling, pick up and drop off just took a long time. Pack your patience.LAUREN N.
Le client n'a pas laissé de commentaire.Brett B.
Pam was exceptional and the service was impeccable. A great overall experience.LARRY B.
Le client n'a pas laissé de commentaire.JUDE SAMUEL J.
Ms. Pam was absolutely amazing. We were so frantic when we walked in. She made she we were accommodated and made the rental super easy.JAZZMIN T.
Le client n'a pas laissé de commentaire.Seandre J.
Be more clear on the costs.DAVID S.
The truck was a little old with 125 000 miles but serviceable. It worked for me since I only travelled 20 miles total.CALVIN C.
Le client n'a pas laissé de commentaire.Nikki F.
Le client n'a pas laissé de commentaire.CHARLES W.
Le client n'a pas laissé de commentaire.Marion H.
Le client n'a pas laissé de commentaire.Darryl H.
I am very satisfied with the service provided.ISIDRO G.
Le client n'a pas laissé de commentaire.CHARLES B.
Very quick and great staff.JAIME S.
Le client n'a pas laissé de commentaire.GREGORY S.
Le client n'a pas laissé de commentaire.Jonathan T.
As helpful as she was I was charged 50 dollars for fuel when we put 25 dollars in fuel before dropping it off I am PISSEDCharity J.
Le client n'a pas laissé de commentaire.Kevin M.
I received a confirmation to pick up a truck on Memorial Day. When I arrived at my scheduled time, the store was closed. Luckily for me, the attendant on duty took time from her day off and got me into a truck anyway. That gesture alone goes a long way in rating the positive feedback. Want to rent a truck with no hassle and friendly service? This is the place to go!Erica M.
Excellent customer customer and equipment. I recommend this location.Gay S.
I've had an awesome experience at this location. No complaintsHamza T.
Le client n'a pas laissé de commentaire.Ravi D.
Le client n'a pas laissé de commentaire.Alesio B.
Le client n'a pas laissé de commentaire.Mariela M.
Employee Michael was very friendly and helpful. He is a great representative for Steubner Airline Self Storage/U-Haul, and his outstanding customer service reflects very positively on the business.Michael A.
Le client n'a pas laissé de commentaire.KeiAuna C.
Keep Pam happy as she is the reason I use this location versus othersDouglas N.
Being on budget after not working from day 1 of this Corona has been a harder task. I maybe had 5 large pieces, enough for a studio ( fridge, deep freezer, dresser and file cabinet) should of been 20 $. I was literally moving 1 trip within a 0,8 mile radius. And I had to shell out 43,80 $ because of a " ramp ". The service and woman at the desk was nothing less than perfect but a ramp?ROXANNE C.
Not charge so much those fees are highVANESHA R.
Good customer service.Andrew J.
It was my first time doing business with Uhaul, the front desk receptionist, Pam, was wonderful and very helpful to my needs in selecting the right truck that would accommodate my household furniture. If ever in need again I will do business with Uhaul again.Denise Y.
N/A , the service was awesome and Pam is greatHerve N.
Le client n'a pas laissé de commentaire.jon D.
Le client n'a pas laissé de commentaire.Daniel S.
This location is super! Ms. Pam was friendly, helpful and knowledgeable! She was personable too. The place and my van were cleaned to the max! Store well organized and stocked. I will make Uhaul my go-to place for my moving needs. MerciLeona T.
Le client n'a pas laissé de commentaire.andy G.