Customer Reviews for Stuebner Airline Self Storage
(U-Haul Neighborhood Dealer)

838 évaluations

14929 Stuebner Airline Rd   Houston, TX 77069

(281) 377-5477

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Dimanche : de 10 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(281) 377-5477

14929 Stuebner Airline Rd
Houston, TX 77069

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Dimanche : de 10 h a.m. 5 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Wonderful employees they were very helpful

brandie S. 
Évaluation :
5

The fuel was listed at 3/4 of a tank, but it was actually a little under that. In the past I was told not to worry about it and was not charged. This time, the drop off location charged me for gas even though I returned it with a little under 3/4 of a tank. There should be a little tolerance allowed or more accuracy in reporting starting fuel.

Frank T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
1

Over charged me

Barbara S. 
Évaluation :
5

Nothing really, Pam it's always very helpful and knowledgeable.

SALVADOR V. 
Évaluation :
2

Don't lie about rates. Have clean vehicles ready. Don't make your customers wait especially when you do all your pre- check online. Absolutely a joke and an my opinion false advertisement. You got me once never again

Carl H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betty M. 
Évaluation :
5

All the employees are always postive and helpful every single time we rent a Uhaul from this location.

DAVID D. 
Évaluation :
5

There is always room for improvement in anything or anywhere..but on this occasion at this facility (U-hual) they had what I needed available...so I do recommend this location.

jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branden W. 
Évaluation :
5

Excellent service à la clientèle

ANDREW G. 
Évaluation :
5

I will not go to any other place but this U-Haul store. The decorations for the CHRISTmas were amazing. Took me back to my childhood.

Roberta C. 
Évaluation :
4

After a mishap with the U-Haul app which caused me to secure a pick-up truck that the location did not have available, they were able to accommodate and provide me with another vehicle at no additional cost to me. Highly recommend this location purely for the customer service! Do not recommend the U-Haul app as this is an issue it has frequently that needs to be resolved.

Ashton H. 
Évaluation :
5

great service .

jaime C. 
Évaluation :
5

Nothing excellent customer service

LATRECE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

POWERS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis K. 
Évaluation :
5

There is a reason why I have moved 15 miles away from the Stuebner airline location and continue to use that location for my children. Myself colleagues and friends Pam is unequivocally the nicest most professional person I've ever dealt with in the U-Haul corporation. She runs, Stubner, airline location and navigates all her customers needs with Grace and professionalism, this is the reason why I pass up no less than 10 U-Haul locations to repeatedly come back to Stuebner airline Houston U-Haul. I have no criticism Pam is doing an absolutely fantastic job.

William H. 
Évaluation :
5

No improvements needed. This lady is awesome!

Douglas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincie A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victorian W. 
Évaluation :
5

The best U-Haul in houston. Clean equipment and amazing staff. 5 stars !!!

Derek W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JIMMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DE ANDRE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie S. 
Évaluation :
5

Outstanding service

PATRICK V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latifat O. 
Évaluation :
5

This is the first time I used the mobile check in to get my truck. It was great! It worked as it was suppose to,and I was 100 % pleased with this rental from start to finish. A great experience!!

Robert C. 
Évaluation :
5

Bien

Radhames D. 
Évaluation :
5

Great customer service!

TONYA P. 
Évaluation :
5

Nothing at all. Staff was great

Roderick B. 
Évaluation :
2

The truck itself was poorly maintained, bordering on unsafe to drive. The truck was almost on an empty fuel tank. The store front had political messages all throughout. The customer service was lacking.

Johnny G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Number one the manager of the U-Haul and storage installation is amazing very helpful very professional. I would certainly recommend both the U-Haul and the storage facility to all of my friends.

ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON M. 
Évaluation :
5

Pam at the front desk is fantastic.

kurt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSIA D. 
Évaluation :
5

Thank you The Stuebner Airline Location is the perfect Location for us. Great, quick, accurate service with a smile and lots of trucks. Mark & Shannon The M&M Moving Company Team A USA TX Veteran Company Houston, TX - 713-835-5911 Spring TX - Montgomery, TX 936-727-4105 936-727-4105 936 - 727 - 4105

Mark M. 
Évaluation :
1

Change management rude lady creepy lady when I dropped the truck off she drove up behind me treated me really rude no respect at all accused me of having a prepaid card infant of other customers will not be back here im going to a uhaul branded center

Herbert R. 
Évaluation :
2

AC did not work in the truck in Texas in July and the check-in process which should have been seamless as the electronic "check-in" was fully completed online. Did to work efficiently at all.

Kelly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayla H. 
Évaluation :
5

Needed a truck at the last minute before closing and Ms. Pam was there to save to the days Amazing staff and super friendly people with great attitudes. ⭐️⭐️⭐️⭐️⭐️

Derek W. 
Évaluation :
5

Very friendly staff. Easy excess to things needed

ANNA B. 
Évaluation :
5

Un servicio excelente 👌 la señora que atiende es muy amable , lo recomendaría 100 % a mis conocidos

Ailyn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moses H. 
Évaluation :
5

Above average experience.⭐️⭐️⭐️⭐️⭐️

VICTORIA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEVERIANO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel D. 
Évaluation :
5

Great service will be back. 😊

Yeimi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roxana B. 
Évaluation :
5

Customer service was excellent.

Rebecca A. 
Évaluation :
1

Stop estimating gas , stop making human purpose errors

WILLIAM S. 
Évaluation :
5

This is the best U-Haul location in Houston hands down!!!!

Derek W. 
Évaluation :
5

Pam is always super helpful when it comes to my truck rentals. She makes the process easy and swift.

Steven G. 
Évaluation :
5

Services were tremendously great will look fwd to doing business again !

Chelsea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquana W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

corina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
1

The Houston location I picked up at was fine . The Lady was very sweet . My experience after that was horrible. I was told by customer service that I could drop off check into storage unti after hours on 4/2/23 and I ended up having to wait until. Monday on 4/3/23. The original location on that Monday did not have the storage unit that I reserved and was told I would get the 1st month free. The 2nd location had the unit but only offered to do the 2nd month free and when I went to return the U-Haul at the 2200 E belt line rd Carrollton Location he sent me to a Location in Richardson but it wasn't the correct one . The only reason I knew the 412 N Central Expwy was the correct location was because of the U-Haul app stating that when I attempted to check in the Truck . My experience today with Uhal was my worse I ever had today.

Terrence J. 
Évaluation :
5

The person at this location was a literal angel. It was late and she helped with the drop-off in spite of it being WAY after hours. She needs a raise! The drop off ended well but until I arrived at this location, the drop-off experience was basically a cluster-f***. U-Haul wouldn't allow my original drop-off location I scheduled and changed to a new drop off location. I found this out when I went to turn the truck and trailer in; wouldn't change because this U-Haul store was in a “different region”-why is that my problem? Was told to go to the new location to turn in or face penalty. The *new* drop-off location (1/2 hour away) was closed and had no after hours drop off; barely even room to get off the road. Called U-Haul back and “James” helped me with the final drop off, another 1/2 hour away. The revised location actually said they didn't take trailers, but said she'd take it and the truck. She saved me from having to either keep both truck and trailer for another day or gambling and finding another drop-off location late at night.

David K. 
Évaluation :
5

Keep up the great work guys!!!! I will recommend you

JOEL V. 
Évaluation :
5

Truck was clean but kinda worn out…but it served its purpose.

Homet H. 
Évaluation :
5

Everything went very well. The people that rented us a U-Haul did an excellent job. Everything was perfect. Address was really a pleasure.

ronald N. 
Évaluation :
5

Good job

Reginald M. 
Évaluation :
1

My card was charged $118. When my transaction receipt says $55. I need a refund now!

Breshan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ellen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandra G. 
Évaluation :
5

Lady was Awesome! She expedited my truck with speed and is so nice! Thank you for employing a “seasoned” person and not just a warm body! She knew her job extremely well and made me feel very comfortable renting and driving a large truck. Not all of us that have a license to drive are comfortable driving these trucks…

Jesse C. 
Évaluation :
5

Nothing, Mrs. Pat did a great job!

ARTHUR S. 
Évaluation :
5

Best experience I have had renting a UHaul truck, ever. The office staff was friendly and helpful, the whole rental experience was efficient, and the equipment was clean.

Derrick D. 
Évaluation :
5

Very best location for UHaul in Spring Tx. Staff is great! Pam is professional and friendly and very welcoming! Only us this location in the future.

Michael S. 
Évaluation :
5

Customer service is always great when we rent the uhauls at this location.

DAVID D. 
Évaluation :
1

Got charged for not bringing the truck back with the same amount of gas when it was picked up and brought back on a half of tank didn't get a link to upload any pictures to check vehicle but I called in and said it was a half of tank not a little over that it stated on the paperwork I will not be using this location again as I am a frequent customer with uhaul I only chose this location because the one I use didn't have the size I.needed

Alisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLEMING A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry A. 
Évaluation :
5

Pam was great

Lonniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry R. 
Évaluation :
5

Really great people with the best decor. The lady at the front desk was the sweetest and the guy helping her is very hard working. They go over and beyond !! Very nice and sweet people.

Donquince B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

Both of the people behind the counter were extremely friendly and helpful. I would definitely recommend this location.

Sarah R. 
Évaluation :
5

great experience

RANDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kentray B. 
Évaluation :
5

I have rented from this location several times and the service has always been stellar. The customer service is immaculate and the vans have always been in excellent condition. I highly recommend scheduling your next rental with Mrs. Pam and crew, you won't regret the decision!!

demetria A. 
Évaluation :
2

Provide consumers with fact of rental Disclosure for the specific neighborhood u-haul dealer because U-haul online terms & conditions for truck rental are presented inaccurate to online renters. U-haul truck leased was made available dirty, damaged, no working radio, no USB port for charge of cellular device, U-haul faulty geo location requirement caused my after hour rental unhandled as U-haul provided to me from its customer site. Collectively, U-haul's website available to the public misrepresented fees, other charges, terms of payment, quality of equipment, other required third-party entities, and more or less, U-haul falsely made certain statements and false statements about the terms of each U-haul rental when I viewed the U-haul website and reviewed the applicable U-haul advertisements customized to my location by U-haul and therefore U-haul acted deceptively at all times I dealt with U-haul to cause a financial benefit by U-haul baiting me to online reserve a truck for rental at the location Y-haul furnished to me in connection to the “$19,99 short term local one way truck rental” and the 5 hour rental agreement deal a/k/a the U-haul local dealer's pre collection amount exceeding the U-haul advertised rate by 500 % when I dealt with U-haul on 12/02/2022.

Elizabeth L. 
Évaluation :
5

I accidentally booked the wrong type of rental. After a brief conversation, I was able to save almost $100. Excellent service à la clientèle.

James S. 
Évaluation :
5

Customer service was very friendly

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy J. 
Non les évaluations ont été soumises pour cet établissement.

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