The Uhaul was reasonably clean, but could've have used a vacuum. Maybe wipe down with disinfectant wipes! Other than that, Pam was very helpful and she gave me a courtesy call to let me know her location was closed at the time of my requested pick up! She offered to find more suitable pick up spot if I could not get there on time! It worked out well!James G.
Customer Reviews for Stuebner Airline Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great customer service!!!KENNETH W.
Great service overall. Thank youSylvia O.
Le client n'a pas laissé de commentaire.JANET L.
Le client n'a pas laissé de commentaire.TERESA W.
Le client n'a pas laissé de commentaire.JOYCE L.
Michael Owens was wonderful to work with! MerciAndrew N.
Nothing, I was totally satisfied.BUREN H.
Le client n'a pas laissé de commentaire.TANYA N.
Le client n'a pas laissé de commentaire.GASTON G.
When I returned the vehicle, I wasn't checked back in. I had to call and ask why wasn't the vehicle showing returned because I had not received an email stating that. I feel that I should have been checked back in once I handed over the keys.TIASHA P.
Le client n'a pas laissé de commentaire.KEVIN T.
Tiffany was awesome! Very polite! Got me a unit Very quickly.Shirley T.
Le client n'a pas laissé de commentaire.ZACHARY K.
Le client n'a pas laissé de commentaire.Radhames D.
Truck smelled really bad. You could tell heavy smoking had occurred. Made for a long and pretty miserable trip to Waco from Houston.JAY K.
Excellent service! Equipment was ready, and the staff were very helpful. I could not find a U-Haul at my destination that would accept a trailer for return... Called my pickup location and they found me one in minutes.CORY S.
Le client n'a pas laissé de commentaire.VECENT J.
Service was great. The lady was very professional and A plus. She needs a raise!SAMA M.
Le client n'a pas laissé de commentaire.Javier L.
Friendly a d very helpfulLAURA A.
I didn't understand the 24/7 delivery of the truck. That should be explained!CAROLYN H.
Awesome overall experience!! The Lady was very knowledgeable and nice!!WELDON S.
Customer service s was very nice.RAVON D.
Le client n'a pas laissé de commentaire.Kurt V.
Le client n'a pas laissé de commentaire.DEVEN S.
Le client n'a pas laissé de commentaire.MARC C.
Le client n'a pas laissé de commentaire.ANTONIO B.
I had a terrible beyond terrible experience and no one has further contacted me on this terrible experience. I will NOT recommend anyone and will share my experience at each facility I was inconvenienced to travel to *hints 3FELICIA B.
Le client n'a pas laissé de commentaire.BAILO B.
The greatest customer service ever!!!!ALLEN G.
Excellent service à la clientèleEMESHAKO P.
Le client n'a pas laissé de commentaire.KAMEEL G.
Best location and experience ever! Don't change a thing.DARYL R.
Le client n'a pas laissé de commentaire.ANA C.
Nothing. Excellent customer service. Very accommodating even though I went to the wrong place.DONALD D.
Le client n'a pas laissé de commentaire.Fernando R.
Le client n'a pas laissé de commentaire.Kia F.
remove all the TRUMP signs from the office and from all around the property. This looks more like a campaign office for Donald Trump than a U-Haul rental place. People are offended by the "Trump Chick" and leave the property.NICHOLAS S.
Very nice n professional staff...tim S.
Took forever to get the keys, dirty truck and smelled like cigarettes. McDonald's frys on the floor. Then got ate up by mosquitoes waiting to return the truck. No one would answer or chat in a timely manner. Pictures were not loading to website. I had to put in more mileage then I used because it wouldn't take the actual number. Horrible timeKimberly G.
Le client n'a pas laissé de commentaire.RAYMOND L.
Le client n'a pas laissé de commentaire.ZAKIYA P.
Thank you for going over and above our expectations in helping with our needs. Will definitely come back to this location for future needs and recommend this location to others. Thank you PamLANE H.
Everything ok 100 %.the Lady in the Office is so nice and professional.ROLANDO L.
The truck might need the alignment Checked was pulling to one sideJANA J.
Le client n'a pas laissé de commentaire.Misty W.
The truck was clean, but the brakes were worn, which made it difficult to stop the truck. Ms. Pam is awesome: knowledgeable, efficient, and supportive.VICKIE J.
The customer service that Pam and Mike provided was excellent. Doesn't get much better than this!JUAN A.
Drop off location was good and efficient.CHRISTOPHER D.
Le client n'a pas laissé de commentaire.MARIO S.
Where do I start? I booked my Uhaul reservation over a month before I needed the truck, complete with blankets and a dolly. I received a call two days before the reservation date letting me know that the size of truck that I wanted wasn't available. How can that be? I also asked the agent on the phone to make sure that the blankets and dolly transferred to my new pick up location to which I reluctantly agreed to since I was stuck as I needed the truck. I showed up and all the blankets were gone. Not to mention that the computer system was done and I had to wait for an hour to check the truck out. It made me late for the appointment I had set up with my movers. Moving day is super stressful as it is and Uhaul made it worse. The owner of the facility was very nice but she was at the mercy of Uhaul too. Get it together Uhaul!!KATHRYN JOAN M.
Nice and friendly staffJARED RAY-VON A.
We rented a Uhaul truck to move our daughter to Oklahoma and before we even got the truck loaded with furniture on it the truck would not shift! Once we got the loaded and headed down the highway we had 2 blow outs and was put behind schedule 5 hours from that moment in which caused us to not be able to pick up our rent car in Oklahoma and was stranded in Oklahoma until yesterday!! We were almost killed multiple times in that truck which obviously is not maintained at all!! The vehicle would not get enough speed to get on to the highway!! The vehicle needed fluids and 2 tires, so I would definitely say Uhaul doesn't maintain the vehicles for the safety of folks renting them!MELISSA F.
Mrs. Pam is the best!BENJAMIN D.
Le client n'a pas laissé de commentaire.PAMELA V.
Very nice personalCECILIA M.
Excellent Service, Friendly, Excellent.Juan T.
Le client n'a pas laissé de commentaire.Joia B.
Alicia and Pam were the absolute best as they helped me out in my time of need concerning an immediate rental. Alicia was kind, professional, and even attempted to upscale me on all levels so that my truck would be fully covered. And even when it seemed like I may be out of luck she called Pam and she went right to work getting me the equipment available and needed for the task. They both exemplified character that is indicative of excellent leadership and made me feel like family as they took care of me. The truly are â€œThe Golden Rule Of Movingâ€!!! ðŸ˜‰Steven G.
Le client n'a pas laissé de commentaire.RICHARD C.
Le client n'a pas laissé de commentaire.YVONNE M.
Nothing. This rental location was beautiful and the staff are all gems. The cargo van I rented shocked me with all the amenities and I did love the wipers coming on by themselves when it rains I did recommend this location and I will definitely be back to use their servicesMALINDA E.
Le client n'a pas laissé de commentaire.KAMEEL G.
Le client n'a pas laissé de commentaire.SUZIE E.
It was PERFECT customer service & very nice two ladies.JENNIFER H.
Le client n'a pas laissé de commentaire.LILLI J.
Le client n'a pas laissé de commentaire.CHRISTOPHER E.
Le client n'a pas laissé de commentaire.john R.
Easy check out. Friendly staff. Clean and professional location.SHEREE S.
Highly recommend this place. Owners are super sweet!JENNIFER G.
All good.PAIGE B.
Le client n'a pas laissé de commentaire.JENNIFER O.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.HOLLY C.
You need no improvementjanell W.
Nothing. They were very friendly and helpful!JAMES P.
I don't believe that there is anything more to do to improve your service to the customer's because you all are outstanding and amazing. Thank you very much. I couldn't have done this move without you guys. Sincerely Robert ThomasROBERT T.
The location should have been in Atascocita or Humble Texas they did not have the size truck in stock so I had to Drive 20 miles out of the way to pick up the truck.RODERICK L.
I was accommodated even though I arrived 3 hours before my reserved time. She was very polite and worked with me. I was in and out in less than 20 minutes. I will definitely use this location in the future.Raymond B.
Le client n'a pas laissé de commentaire.STEPHEN G.
Pam was very helpful and courteousHECTOR G.
Excellent customer service great prices ... highly recommendedRALPH S.
Nothing the people at this location were wonderfulBill B.
Le client n'a pas laissé de commentaire.ROMANO W.
Le client n'a pas laissé de commentaire.Jodie M.
Le client n'a pas laissé de commentaire.NANCY B.
Everything was fine checking out and checking in trailer. The trailer performed as it should with no problems.Micheal W.
Le client n'a pas laissé de commentaire.timothy D.
The staff was so inviting, informative, and friendly from picking up the u-haul to dropping it off. They made the process so easy! Would definitely be using this location for future moves.Brittany B.
Le client n'a pas laissé de commentaire.LILIANNA H.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.Alan G.
Nothing..Ms. Pam is amazing and I would recommend this location to anyone and everyone!VINCENT B.
Le client n'a pas laissé de commentaire.Lawson B.
Friendly, made you feel you were treated like family. Very clean office and grounds. They made it easy and explained all the details to rent a 15 foot truck.MICHAEL K.
This location is amazing. I rented a RV parking space prior to the U-haul rental and I can not say enough good things about them.NICHOLAS P.
Le client n'a pas laissé de commentaire.Trey C.
Le client n'a pas laissé de commentaire.Paul J.