Thank you for going over and above our expectations in helping with our needs. Will definitely come back to this location for future needs and recommend this location to others. Thank you PamLANE H.
Customer Reviews for Stuebner Airline Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything ok 100 %.the Lady in the Office is so nice and professional.ROLANDO L.
The truck might need the alignment Checked was pulling to one sideJANA J.
Le client n'a pas laissé de commentaire.Misty W.
The truck was clean, but the brakes were worn, which made it difficult to stop the truck. Ms. Pam is awesome: knowledgeable, efficient, and supportive.VICKIE J.
The customer service that Pam and Mike provided was excellent. Doesn't get much better than this!JUAN A.
Drop off location was good and efficient.CHRISTOPHER D.
Le client n'a pas laissé de commentaire.MARIO S.
Where do I start? I booked my Uhaul reservation over a month before I needed the truck, complete with blankets and a dolly. I received a call two days before the reservation date letting me know that the size of truck that I wanted wasn't available. How can that be? I also asked the agent on the phone to make sure that the blankets and dolly transferred to my new pick up location to which I reluctantly agreed to since I was stuck as I needed the truck. I showed up and all the blankets were gone. Not to mention that the computer system was done and I had to wait for an hour to check the truck out. It made me late for the appointment I had set up with my movers. Moving day is super stressful as it is and Uhaul made it worse. The owner of the facility was very nice but she was at the mercy of Uhaul too. Get it together Uhaul!!KATHRYN JOAN M.
Nice and friendly staffJARED RAY-VON A.
We rented a Uhaul truck to move our daughter to Oklahoma and before we even got the truck loaded with furniture on it the truck would not shift! Once we got the loaded and headed down the highway we had 2 blow outs and was put behind schedule 5 hours from that moment in which caused us to not be able to pick up our rent car in Oklahoma and was stranded in Oklahoma until yesterday!! We were almost killed multiple times in that truck which obviously is not maintained at all!! The vehicle would not get enough speed to get on to the highway!! The vehicle needed fluids and 2 tires, so I would definitely say Uhaul doesn't maintain the vehicles for the safety of folks renting them!MELISSA F.
Mrs. Pam is the best!BENJAMIN D.
Le client n'a pas laissé de commentaire.PAMELA V.
Very nice personalCECILIA M.
Excellent Service, Friendly, Excellent.Juan T.
Le client n'a pas laissé de commentaire.Joia B.
Alicia and Pam were the absolute best as they helped me out in my time of need concerning an immediate rental. Alicia was kind, professional, and even attempted to upscale me on all levels so that my truck would be fully covered. And even when it seemed like I may be out of luck she called Pam and she went right to work getting me the equipment available and needed for the task. They both exemplified character that is indicative of excellent leadership and made me feel like family as they took care of me. The truly are â€œThe Golden Rule Of Movingâ€!!! ðŸ˜‰Steven G.
Le client n'a pas laissé de commentaire.RICHARD C.
Le client n'a pas laissé de commentaire.YVONNE M.
Nothing. This rental location was beautiful and the staff are all gems. The cargo van I rented shocked me with all the amenities and I did love the wipers coming on by themselves when it rains I did recommend this location and I will definitely be back to use their servicesMALINDA E.
Le client n'a pas laissé de commentaire.KAMEEL G.
Le client n'a pas laissé de commentaire.SUZIE E.
It was PERFECT customer service & very nice two ladies.JENNIFER H.
Le client n'a pas laissé de commentaire.LILLI J.
Le client n'a pas laissé de commentaire.CHRISTOPHER E.
Le client n'a pas laissé de commentaire.john R.
Easy check out. Friendly staff. Clean and professional location.SHEREE S.
Highly recommend this place. Owners are super sweet!JENNIFER G.
All good.PAIGE B.
Le client n'a pas laissé de commentaire.JENNIFER O.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.HOLLY C.
You need no improvementjanell W.
Nothing. They were very friendly and helpful!JAMES P.
I don't believe that there is anything more to do to improve your service to the customer's because you all are outstanding and amazing. Thank you very much. I couldn't have done this move without you guys. Sincerely Robert ThomasROBERT T.
The location should have been in Atascocita or Humble Texas they did not have the size truck in stock so I had to Drive 20 miles out of the way to pick up the truck.RODERICK L.
I was accommodated even though I arrived 3 hours before my reserved time. She was very polite and worked with me. I was in and out in less than 20 minutes. I will definitely use this location in the future.Raymond B.
Le client n'a pas laissé de commentaire.STEPHEN G.
Pam was very helpful and courteousHECTOR G.
Excellent customer service great prices ... highly recommendedRALPH S.
Nothing the people at this location were wonderfulBill B.
Le client n'a pas laissé de commentaire.ROMANO W.
Le client n'a pas laissé de commentaire.Jodie M.
Le client n'a pas laissé de commentaire.NANCY B.
Everything was fine checking out and checking in trailer. The trailer performed as it should with no problems.Micheal W.
Le client n'a pas laissé de commentaire.timothy D.
The staff was so inviting, informative, and friendly from picking up the u-haul to dropping it off. They made the process so easy! Would definitely be using this location for future moves.Brittany B.
Le client n'a pas laissé de commentaire.LILIANNA H.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.Alan G.
Nothing..Ms. Pam is amazing and I would recommend this location to anyone and everyone!VINCENT B.
Le client n'a pas laissé de commentaire.Lawson B.
Friendly, made you feel you were treated like family. Very clean office and grounds. They made it easy and explained all the details to rent a 15 foot truck.MICHAEL K.
This location is amazing. I rented a RV parking space prior to the U-haul rental and I can not say enough good things about them.NICHOLAS P.
Le client n'a pas laissé de commentaire.Trey C.
Le client n'a pas laissé de commentaire.Paul J.
Everything went as planned /expected.Robert U.
Le client n'a pas laissé de commentaire.Bruno K.
I would suggest that politics are an inappropriate topic for discussion, during the truck rental process...Scott S.
Le client n'a pas laissé de commentaire.Jose G.
The personnel were very helpful & pleasant. Excellent Service.Richard H.
Le client n'a pas laissé de commentaire.JOSEPH G.
Le client n'a pas laissé de commentaire.JESUS D.
good customer serviceBaba B.
Le client n'a pas laissé de commentaire.Richard G.
Super friendly and helpful serviceLisa B.
Le client n'a pas laissé de commentaire.DANIEL H.
Le client n'a pas laissé de commentaire.James G.
Outstanding jobJohn B.
The lady at the front was so sweet. Keep her!LaTanga L.
Both trailer tires lost tire rubber 6â€ to 12â€ long, but thankfully remained inflated. In 2 hours, Roadside Assistance arrived and installed 2 new tiresJOHN R.
Customer Service at this location is always wonderful. My go to UHaul rental place.Kathleen H.
Le client n'a pas laissé de commentaire.Amanda L.
Don't be in a rush. Apparently U-haul has a lot of new employees right now and they are all trying very hard to do their best. Every step of the scheduling, pick up and drop off just took a long time. Pack your patience.LAUREN N.
Le client n'a pas laissé de commentaire.Brett B.
Pam was exceptional and the service was impeccable. A great overall experience.LARRY B.
Le client n'a pas laissé de commentaire.JUDE SAMUEL J.
Ms. Pam was absolutely amazing. We were so frantic when we walked in. She made she we were accommodated and made the rental super easy.JAZZMIN T.
Le client n'a pas laissé de commentaire.Seandre J.
Be more clear on the costs.DAVID S.
The truck was a little old with 125 000 miles but serviceable. It worked for me since I only travelled 20 miles total.CALVIN C.
Le client n'a pas laissé de commentaire.Nikki F.
Le client n'a pas laissé de commentaire.CHARLES W.
Le client n'a pas laissé de commentaire.Marion H.
Le client n'a pas laissé de commentaire.Darryl H.
I am very satisfied with the service provided.ISIDRO G.
Le client n'a pas laissé de commentaire.CHARLES B.
Very quick and great staff.JAIME S.
Le client n'a pas laissé de commentaire.GREGORY S.
Le client n'a pas laissé de commentaire.Jonathan T.
As helpful as she was I was charged 50 dollars for fuel when we put 25 dollars in fuel before dropping it off I am PISSEDCharity J.
Le client n'a pas laissé de commentaire.Kevin M.
I received a confirmation to pick up a truck on Memorial Day. When I arrived at my scheduled time, the store was closed. Luckily for me, the attendant on duty took time from her day off and got me into a truck anyway. That gesture alone goes a long way in rating the positive feedback. Want to rent a truck with no hassle and friendly service? This is the place to go!Erica M.
Excellent customer customer and equipment. I recommend this location.Gay S.
I've had an awesome experience at this location. No complaintsHamza T.
Le client n'a pas laissé de commentaire.Ravi D.
Le client n'a pas laissé de commentaire.Alesio B.
Le client n'a pas laissé de commentaire.Mariela M.
Employee Michael was very friendly and helpful. He is a great representative for Steubner Airline Self Storage/U-Haul, and his outstanding customer service reflects very positively on the business.Michael A.
Le client n'a pas laissé de commentaire.KeiAuna C.