Nothing. I have rented from U-Haul before and this was by far the best experience.
Jose M
Customer Reviews for Stuebner Airline Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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There were initial concerns that I might not be able to rent a truck for 4 days. After it all cleared, the truck wasn't cleaned by previous customer. The lady at the front desk was a sweetheart and took it upon herself to wipe down the dashboard. She was great!
Mario TNothing every thing is great
ABDULLATIF AI was asked about the key I put in the drop box on Friday , however the following week on a TUESDAY I was told the box was left open and it was NOT! I was also told someone stole the biggest box U-Haul truck that u can get from the company, I was told the truck was stolen after I dropped it off . I never had a problem with any U-Haul company as much as I move but this was sketchy and an unpleasant experience! I am sure and would hope that premises with people valuables would have cameras!I will be returning back to speak with someone .
Alerion WDidn't get the two dollies I paid for, was told they'd try to take it off my bill but ended up being charged for both. Then they gave me the wrong key for the padlock, ended up locking all of my stuff inside the trailer and had to go back to the uhaul store panicked. I told them the issue and her first response was 'well, I don't know that we gave you the wrong key' and 'I don't know what to tell you' and 'if we have to cut off the lock we will charge you for it'. I basically had to plead for her to help since the moving company was waiting on me. Finally, she spoke with her manager over the phone and got approval to cut the lock off. It added miles and stress to an already stressful day and in the end they acted like they were doing me a favor by helping. When I told my family what happened with the lock they were appalled at the way they handled this situation. Yes, it eventually all worked out, but it shouldn't have been that much trouble and the attitude in responding to the issue was ridiculous and unhelpful. Was also told 'oh we never put dollies or furniture pads in there anymore' …. Ok so why was I allowed to be charged for it?
Christy WWonderful employees they were very helpful
brandie sThe fuel was listed at 3/4 of a tank, but it was actually a little under that. In the past I was told not to worry about it and was not charged. This time, the drop off location charged me for gas even though I returned it with a little under 3/4 of a tank. There should be a little tolerance allowed or more accuracy in reporting starting fuel.
Frank TOver charged me
Barbara SNothing really, Pam it’s always very helpful and knowledgeable.
SALVADOR VDon't lie about rates. Have clean vehicles ready. Don't make your customers wait especially when you do all your pre- check online. Absolutely a joke and an my opinion false advertisement. You got me once never again
Carl HAll the employees are always postive and helpful every single time we rent a Uhaul from this location.
DAVID DThere is always room for improvement in anything or anywhere..but on this occasion at this facility (U-hual) they had what I needed available...so I do recommend this location.
jason BExcellent service à la clientèle
ANDREW GI will not go to any other place but this U-Haul store. The decorations for the CHRISTmas were amazing. Took me back to my childhood.
Roberta CAfter a mishap with the U-Haul app which caused me to secure a pick-up truck that the location did not have available, they were able to accommodate and provide me with another vehicle at no additional cost to me. Highly recommend this location purely for the customer service! Do not recommend the U-Haul app as this is an issue it has frequently that needs to be resolved.
Ashton Hgreat service .
jaime cNothing excellent customer service
LATRECE CThere is a reason why I have moved 15 miles away from the Stuebner airline location and continue to use that location for my children. Myself colleagues and friends Pam is unequivocally the nicest most professional person I've ever dealt with in the U-Haul corporation. She runs, Stubner, airline location and navigates all her customers needs with Grace and professionalism, this is the reason why I pass up no less than 10 U-Haul locations to repeatedly come back to Stuebner airline Houston U-Haul. I have no criticism Pam is doing an absolutely fantastic job.
William HNo improvements needed. This lady is awesome!
Douglas pThe best U-Haul in houston. Clean equipment and amazing staff. 5 stars !!!
Derek WOutstanding service
PATRICK VThis is the first time I used the mobile check in to get my truck. It was great! It worked as it was suppose to,and I was 100 % pleased with this rental from start to finish. A great experience!!
Robert CBien
Radhames dGreat customer service!
TONYA PNothing at all. Staff was great
Roderick BThe truck itself was poorly maintained, bordering on unsafe to drive. The truck was almost on an empty fuel tank. The store front had political messages all throughout. The customer service was lacking.
Johnny GNumber one the manager of the U-Haul and storage installation is amazing very helpful very professional. I would certainly recommend both the U-Haul and the storage facility to all of my friends.
ronald mPam at the front desk is fantastic.
kurt sThank you The Stuebner Airline Location is the perfect Location for us. Great, quick, accurate service with a smile and lots of trucks. Mark & Shannon The M&M Moving Company Team A USA TX Veteran Company Houston, TX - 713-835-5911 Spring TX - Montgomery, TX 936-727-4105 936-727-4105 936 - 727 - 4105
Mark MChange management rude lady creepy lady when I dropped the truck off she drove up behind me treated me really rude no respect at all accused me of having a prepaid card infant of other customers will not be back here im going to a uhaul branded center
Herbert RAC did not work in the truck in Texas in July and the check-in process which should have been seamless as the electronic "check-in" was fully completed online. Did to work efficiently at all.
Kelly FNeeded a truck at the last minute before closing and Ms. Pam was there to save to the days Amazing staff and super friendly people with great attitudes. ⭐️⭐️⭐️⭐️⭐️
Derek WVery friendly staff. Easy excess to things needed
ANNA BUn servicio excelente 👌 la señora que atiende es muy amable , lo recomendaría 100 % a mis conocidos
Ailyn TAbove average experience.⭐️⭐️⭐️⭐️⭐️
VICTORIA VGreat service will be back. 😊
Yeimi MCustomer service was excellent.
Rebecca AStop estimating gas , stop making human purpose errors
WILLIAM SThis is the best U-Haul location in Houston hands down!!!!
Derek WPam is always super helpful when it comes to my truck rentals. She makes the process easy and swift.
Steven GServices were tremendously great will look fwd to doing business again !
Chelsea MThe Houston location I picked up at was fine . The Lady was very sweet . My experience after that was horrible. I was told by customer service that I could drop off check into storage unti after hours on 4/2/23 and I ended up having to wait until. Monday on 4/3/23. The original location on that Monday did not have the storage unit that I reserved and was told I would get the 1st month free. The 2nd location had the unit but only offered to do the 2nd month free and when I went to return the U-Haul at the 2200 E belt line rd Carrollton Location he sent me to a Location in Richardson but it wasn't the correct one . The only reason I knew the 412 N Central Expwy was the correct location was because of the U-Haul app stating that when I attempted to check in the Truck . My experience today with Uhal was my worse I ever had today.
Terrence JThe person at this location was a literal angel. It was late and she helped with the drop-off in spite of it being WAY after hours. She needs a raise! The drop off ended well but until I arrived at this location, the drop-off experience was basically a cluster-f***. U-Haul wouldn't allow my original drop-off location I scheduled and changed to a new drop off location. I found this out when I went to turn the truck and trailer in; wouldn't change because this U-Haul store was in a "different region"-why is that my problem? Was told to go to the new location to turn in or face penalty. The *new* drop-off location (1/2 hour away) was closed and had no after hours drop off; barely even room to get off the road. Called U-Haul back and "James" helped me with the final drop off, another 1/2 hour away. The revised location actually said they didn't take trailers, but said she'd take it and the truck. She saved me from having to either keep both truck and trailer for another day or gambling and finding another drop-off location late at night.
David KKeep up the great work guys!!!! I will recommend you
JOEL VTruck was clean but kinda worn out…but it served its purpose.
Homet HEverything went very well. The people that rented us a U-Haul did an excellent job. Everything was perfect. Address was really a pleasure.
ronald nGood job
Reginald MMy card was charged $118. When my transaction receipt says $55. I need a refund now!
Breshan SLady was Awesome! She expedited my truck with speed and is so nice! Thank you for employing a "seasoned" person and not just a warm body! She knew her job extremely well and made me feel very comfortable renting and driving a large truck. Not all of us that have a license to drive are comfortable driving these trucks…
Jesse CNothing, Mrs. Pat did a great job!
ARTHUR SBest experience I have had renting a UHaul truck, ever. The office staff was friendly and helpful, the whole rental experience was efficient, and the equipment was clean.
Derrick DVery best location for UHaul in Spring Tx. Staff is great! Pam is professional and friendly and very welcoming! Only us this location in the future.
Michael SCustomer service is always great when we rent the uhauls at this location.
DAVID DGot charged for not bringing the truck back with the same amount of gas when it was picked up and brought back on a half of tank didn’t get a link to upload any pictures to check vehicle but I called in and said it was a half of tank not a little over that it stated on the paperwork I will not be using this location again as I am a frequent customer with uhaul I only chose this location because the one I use didn’t have the size I.needed
Alisha BPam was great
Lonniel RReally great people with the best decor. The lady at the front desk was the sweetest and the guy helping her is very hard working. They go over and beyond !! Very nice and sweet people.
Donquince BBoth of the people behind the counter were extremely friendly and helpful. I would definitely recommend this location.
Sarah Rgreat experience
RANDY S