The staff was professional with regards to the truck The staff was rude and very unprofessional, it took over 3 hour for me to receive the transportertheresa C.
Customer Reviews for Stuff N Store Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Madison, WI 53716
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 10h30 am à 4h30 pm
- Sam : 10h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Robert A.
Nothing - place was easy to find, easy to park, and staff was responsive, friendly, and definitely user-friendlyRhonda S.
Le client n'a pas laissé de commentaire.Scott S.
I hated the truck, though. No cruise control was the worst. Windows having to be cranked? I didn't even know they made those any more. The 75mph speed limiter was also a great annoyance, unnecessarily slowing my progress. Lastly, I now have to figure out how to pay tolls since a toll transponder was not offered/available. If I ever have to rent one of these poorly equipped trucks again, it will be too soon.Mark H.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Timothy M.
Interior had mud on the floor as well as leftover items from what I assume was the previous renter. Also a ton of animal hair was left in the passenger side seat. Vehicle was rented needing air in one of the tires and made horrifying clunking noises when it hit bumps. Will go elsewhere for U-Haul rental in the future.Laura L.
Le client n'a pas laissé de commentaire.Kathleen H.
Everything went super smooth with my rental. The staff was friendly, informative, and very nice to work with. I would recommend this rental service location to anyone needing a stress free experience.Rob S.
Assign pickup location requested, especially when that location has the equipment requested and is closer to customer location.Earl M.
Did not receive the pads I purchased.Abigail E.
Le client n'a pas laissé de commentaire.DAvid W.
Le client n'a pas laissé de commentaire.Alexander R.
Le client n'a pas laissé de commentaire.Joseph J.
Le client n'a pas laissé de commentaire.Kimberly P.
I had a confirmed contract stating that I was picking up at 9:00 am. I arrived at 9 and called the number on the front of store and the guy showed up at 10:00 with no apology. He was a complete jerk! He was not wearing a mask and when we dropped off at a different location mo masks on the clerk either. Completely dissatisfied with uhaul and will never ever use them again. Even if the rental truck was free!!Theresa H.
Le client n'a pas laissé de commentaire.Christine P.
Le client n'a pas laissé de commentaire.Mike M.
I arrived early and did the mobile check in. Nothing. Nobody was around to help me, the business was supposed to be open but nope. I sat on the phone for 30 minutes until I was told "It's still due at 2 and I have to transfer you to customer service if you have a problem." I lost almost an hour that I paid for because the site wasn't working, I called and nobody was helpful (I had an extremely rude representative speak with me on the phone). Finally i sat on the phone for a long time and got my code to get the keys. Then I had to return it at the same time, brought it back early and then got an email saying i did the return wrong. I will not be using this again. Very irritated.Chelsea F.
Drop off was horrible. No one there, no answer when I called. Your web site self checkout is cumbersome and frustrating. It is bad enough that if I had other options for renting a trailer, I would use them instead. Sorry - I wish I could be more positive because the actual trailer was excellent.Bob B.
Le client n'a pas laissé de commentaire.Chad A.
Le client n'a pas laissé de commentaire.Jessy A.
The guy at the pickup location was so wonderful! He went over everything with us and helped to ensure everything was hooked up properly. Great customer service!Kelly K.
Le client n'a pas laissé de commentaire.craig E.
Guy at office super nice and very helpful. Came out and explained features of car dolly. Also helped make sure the lights and blinkers all worked.Jamie K.
Le client n'a pas laissé de commentaire.Mark B.
Make sure customers can only select drop off options that are approved. Uhaul called me and told me I couldn't actually return my U-Haul to the original location I chose and switched me to this one.Kelsey Z.
Uhaul website said I could get the car with just my phone at 9:30, then upon arrival told me I had to wait until 10:30 for the storefront to open. Luckily it was incorrect on the timing and I only had to wait half an hour until 10.gordon P.
Nothing that I can think of!Dennis D.
Nice to do all onlineMarcia F.
Le client n'a pas laissé de commentaire.Kathy F.
It was easy from drop off to pick up! Couldnt of been smootherNick G.
I reserved the truck several weeks in advance for 8:30 am pickup. Only the day prior to pickup did Stuff N Store contact me saying they don't open until 10am. I was a real inconvenience trying to contact Stuff N Store to get the code for the Key Lock Box.RUSSELL E.
Pick up location was switched last minute when I requested a specific location closer to where I needed to be. Transport the trailers to the correct location when there are reservations ahead of time.Deven C.
Arrived at 4 pm. It was closed. Hours said it closed at 4:30 pm. I had to walk to the back of the store to meet a random guy who said he worked for the store ( i had no idea if he did). Gave him the keys and that was it. Didn't have to sign any paperwork. Was shady and sketchy.Andrew E.
The app was being a bit difficult to use. Not sure if it was tha app or my phone but it kept crashing. I couldnt pickup or drop of the truck. The person at the location was very helpful. He did all the check in and return for me.Socorro C.
Elliot was great to work withEric O.
Le client n'a pas laissé de commentaire.Kellan O.
Make sure the "passcode" that allows you to access the key to the equipment is accurate. The passcode I was given through the online portal was Dane while the lockbox required a number configuration.Rudy A.
Le client n'a pas laissé de commentaire.Edsel B.
Elliott at this location went above and beyond to help me find a truck for the weekend. I tried calling other U-haul's in the area and all said they didn't have a truck available. Elliott asked to give him time to look around the area and he'd call me back. He called within 5 minutes and said he found one and would have it at his location at the time we needed. He e-mailed me the contract and took care of everything else. What a pleasure working with someone who cares about his customers.Phil R.
Le client n'a pas laissé de commentaire.PAUL G.
Le client n'a pas laissé de commentaire.ADAM J.
Wish they delviery the equipment to the customers house that would make the Uhaul even more awesome!!Peter G.
Le client n'a pas laissé de commentaire.Enis R.
Online experience didn't work, couldn't get past step 1 of 8, unclear what identification was necessary, but crew had all my information when I first ordered it, they left truck ready for me to take, returned it no problem, got the job done. Overall great, but self-pickup via online could be a little simpler/user-friendly. Thanks, would still recommend to others:)Matthew K.
Le client n'a pas laissé de commentaire.Jeff S.
Truck was not cleaned. We were given a phone number to call if we had trouble picking up the truck at night and they never answered nor did they call back. It was a truly terrible experience and I will not rent from you as long as this location is affiliated with you.Jason S.
Le client n'a pas laissé de commentaire.Steven L.
I had made a reservation for a one-way rental for July 2 from Madison to Minneapolis for an 8am pickup. I made the arrangements in the office. When I arrived, the office was closed. The truck which was supposed to be available for a one-way rental was not available. Ultimately, I was told that the truck that I rented needed to be returned to Madison, doubling my mileage, doubling my gas usage, and nearly doubling my cost. I was never notified that I'd need to go to a different location for a truck or that the truck I'd agreed to rent would not be available. I was on a time constraint so did not have time to make alternate arrangements on the morning of my move. Poor communication after which my moving costs were doubled.Mary P.
I had ordered moving equipment, including furniture pads, a regular dolly, and a furniture dolly, none of which were present when I picked up my truck. I had to sit on hold for 10 minutes to talk to someone to get the charges for the missing equipment taken off my bill. Also, the instructions for picking up your equipment are not clear. The instructions to pick up the truck didn't show up until the day of the pickup, and I almost missed the fact that I had to go through the whole process because I wasn't told I had to do so. The only reason I checked the UHaul website that day was because my equipment was missing. There should be instructions stating that on the day of your move, you have to go into your account and follow the directions to pick up the truck.Stephanie R.
Le client n'a pas laissé de commentaire.Sue J.
Elliot was very comfortable to work with. Nice guy, along with his dad. I will definetly recommend him to my friends.Steve W.
Le client n'a pas laissé de commentaire.Elliot O.
Le client n'a pas laissé de commentaire.Elliot O.
Le client n'a pas laissé de commentaire.Elliot O.
Le client n'a pas laissé de commentaire.Elliot O.
It would be nice if someone was on site to accept the truck when I turned it in.Mark M.
Le client n'a pas laissé de commentaire.Barbara L.
Le client n'a pas laissé de commentaire.David P.
The pick up location was not what I officially signed up for online, but there was multiple communications in advance that gave me the new address.Fedor M.
Le client n'a pas laissé de commentaire.Theodore E.
Le client n'a pas laissé de commentaire.Ryan B.
New location small no service. Moved my reservation around I am not happy with uhaul.William F.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Therese M.
Le client n'a pas laissé de commentaire.Alvin D.
It was one of the most efficient checkouts I've had with U-Haul. Employee was courteous very knowledgeable and overall did a great job.MATT S.
I was turned away from renting a trailer as the man said my lights didn't work. At the time I believed him, I do think he is honest, just inexperiencedSELAH T.
Le client n'a pas laissé de commentaire.John K.
Internet with my Verizon cell phone did not work at this location so the online self-service was not accessable. I realize this isn't the locations fault. However, both online and at the location, Saturday hours were posted, with an opening time of 10:00AM. Nobody showed up, nobody answered the phone. THIS was really frustrating. I eventually was able to get in touch with a U-Haul Customer Service Rep and was able to complete my check-in.Shelly W.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Victor C.
Le client n'a pas laissé de commentaire.Robert B.
Day before rental no one knew what was going on. Day of rental no one there.Mark S.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.Sarah P.
Didn't appreciate the last minute switch of my pickup location. It caused some confusion the day I was moving.Colin K.
Great guy who checked our truck if was fast and very nice as well!samantha B.
We just dropped off the truck after hours and did not converse with anyone. Left the keys and paperwork in the slot in the door.Vicki A.
Le client n'a pas laissé de commentaire.Jeremy S.
Le client n'a pas laissé de commentaire.Richard P.
Le client n'a pas laissé de commentaire.Lisa C.
Le client n'a pas laissé de commentaire.Wendy C.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Brooke W.
Due to traffic with the expressway closing, we dropped off after hours. the location was easy to find and well lit.patty W.
Things were unorganized and mistakes were made between invoice and keys given out, ultimately things were resolved, however, better organization would help in the future to avoid the potential of overcharging customers. Also, sales person was unable to process an in-town rental to help save money despite my online quote, calculations, and past experience with Uhaul.Landon M.
Elliott was wonderful and a bright shining light in my dark moving dayjulia L.
I dropped off, but no key return so I left in mailbox. I returned within one day of pickup & had a 2 day rental. Still disputing why they charged me an extra day???? Very unhappy @ this moment with Uhaul service.ALISON G.
Le client n'a pas laissé de commentaire.Joseph M.
Quick and friendly service. Nice, clean atmosphere. Easy drop-off allowance.PATRICIA N.
The couple that was running the storage company didn't handle many U-haul drop offs because they are a very small U-haul dealer, but nevertheless they were so completely professional and friendly. We were stranded an extra day because of weather conditions that shut down the interstate we were traveling, and they made sure that we were not charged any extra for delays beyond our control. I would recommend them to anyone-even before the Hollywood location. If they don't know something they will take time to figure out what to do to take care of their customer and that is superior customer service!ANNIE B.
Tammy was very much customer focusJAMES B.
Le client n'a pas laissé de commentaire.MARK T.
Le client n'a pas laissé de commentaire.RUSSELL T.
The truck was HORRIBLE, there seemed to be no shock or suspension system and the steering wheel had to be held with both hands in a death grip to keep the truck under control. The slightest bump and uneven surface jarred the truck, it's contents and drivers. It was miserable for 18 hours to drive that truck.LEIGH M.
I ordered a truck, 6 x 12 trailer and dolly. I got 5 x 10 trailer and had to wait hour for dolly because not on truck. Also the pick up location kept having to redo paper work because didnt know how to do it. I had booked online and still there almost 2 hours which wasted loading time for me and cost me extra day. They also couldnt get company credit card to confirm so we used personal one. They said wont charge till get there to drop off so use company card then. They charged our personal card. Company was paying for this move since was a promotion that required relocation. Was all around the worst experience! Never use again and our company has national account with uhaul. They know about all the issues we had with them also! Cpntacted them about credited our card and using company one, they said couldnt help with our pay issue, no concern from them. I worked in banking so know that isnt true, they just ddnt know how.ROBERT G.
Everything was excellent. You all did very well. Thanks, JenniferJENNIFER B.