Everything was great.
Amanda L
Customer Reviews for Sub & Sam
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Clean out vehicles more often
Dylan CThe man that checked me in was not friendly at all. He made me feel like I was really inconveniencing him
Arielle PTruck had check engine light on. Truck had les than 1/4 of a tank of gas when picked up.
MICHAEL MRude clerk. Made inappropriate comments when i picked up the keys and completely dismissed me when I returned the keys. It was very unsettling
Cristina RAwesome experience! Thank you
Ricardo CMany extra charges that I was totally unaware of. I estimated the cost would be approximately $100 to $110.00. Total turned out to be $144 +. The cost was much more than I anticipated. I won't be coming back to rent from here.
John MBetter customer service.
Phoummarack MThe customer service was on point despite the location being in a gas station without a lot of structure and resources.
Andre VThe U-Haul app is terrible. It was tremendously slow and froze twice so I had to restart it. I finally just went to the counter and the rep took care of me quickly and was super friendly.
Shane NI requested a dolly and furniture pads which were not provided. I emailed for a refund and I have not yet had a response from this location.
Victoria MPadlock they gave me had a key that did not fit it and I had to cut it off with a saw
Von BPatrick is a rockstar! I own my own business and it is difficult to find above average help, and this young man out did himself! He's a keeper!
Jolynn oThe owner was a great help, he was able to get us a truck even though we had not reserved one, a really terrific owner. Thanks again for all the help Harold W
HAROLD WExcellent customer service from this location. I would highly recommend!!
Ronald TThey don't know what they're doing
Genevieve WSet up the reservation at one location, got dropped off and was told to go somewhere else and that my reservation had been moved. Paid for moving blankets and a dolly and didn't receive anything. Had a very bad experience over all.
Kyle GNo photo taken of gas level so U-Haul could rip me off when I dropped the truck off.
Frederick ABilling needs to be better. We were a couple of hours past the turn in time. Called ahead to make sure it was OK. No rental of the same truck scheduled until the next day. Was charged double for everything, including the furniture dolly and pads.
TERRY BThis was a very easy location and the staff was easy to work with. Thank you, JimS
Jim SWe declined the insurance when booking online. When we arrived to pick up the truck, the person who helped us did not review the booking details, just said we will email it to you. At drop off the clerk was not able to refund the insurance cost.
ROBERT HI was doing everything as a check in online and woman came out and said she was to do it all. She had never heard of the customer online check in. Not the friendliest lady also.
Kim CThe person who rented us the van was great. We had problems reserving the van online, but he accommodated us as a walk in.
Kelly SThe team for the job done. There was just a lot of misunderstanding l, perhaps on my part, about tying in a registration to the U-Haul website.
Tryon MThe gentleman who rented to us was so efficient and helpful.
Linda JThere was a lot of confusion when we arrived for pickup. The person at the counter didn't understand that we already had a reservation or how to get us the key. After a while on the phone with her manager we got it figured out.
Jenny AThe truck still had somebody else’s belongings in it, so it’s obvious the inside of the truck was not inspected upon its return.
Mitchell BWhen I went to return the truck, i had to wait on a Manager to drive to the location to check the truck in...because the girl behind the desk did not know how. Then when the manager got there, he questioned me as to why i was covered and didn't owe him any money.
Brandi Cexcellent customer service, this is my 2nd time using this location. super friendly and helpful.
Traci TVery nice man....was very helpful
Melinda RNew Agent
Vincent BThe rep was smoking pot in front of the store when I arrived. He was rude, he yelled at me when I requested an appliance dolly. I was over charged on mileage. He lied to me over the phone about being able to have the truck for 2 days, but when I picked the truck up I was told Id have to return it by 9 AM the next morning. He made a stressful day worse!!!!!!! I will never spend another penny in that store EVER. Christine Talley
christine tthe uhaul app was SUPER easy and quick. Russell was friendly and helpful at the close out of my usage of the truck.
Traci TVery helpful and quick.
Byron SExcellent customer service! Vehicle was in good shape
Roni DThe employee was absolutely amazing!!!!
Nancy AGentlemen that assisted me with the rental was very professional, and overall made the whole process easy. Give him a raise
Lucas AHad a great experience.
Lucas ECould have better customer service in the day.
Alex MI would like someone to call me. This was the worst experience I've had with Uhaul. Took 30-45 minutes to rent the truck and when I returned it, I could not get a receipt because the person working did not know how to do that.
Cheryl CThe truck interior and windows were dirty and the rental process took longer than necessary. Additionally, the truck had repeated tire pressure sensor problems on the trip. The truck was exceedingly uncomfortable to drive.
James VThe pick-up was not the same as the drop-off location. Which made for retrieving my car hugely inconvenient. Plus the pick-up/drop-off location ate into my allocated "30 miles". I virtually guided the staff through their own software system and I was kept waiting for my truck one hour.
CHRISTOPHER FDid the online check in with my phone , thought it would be easier but when it was time to go in to get the keys the clerk had no idea what I was talking about, poorly trained if she was even trained. When we finally got home n opened the truck it was dirty and greasy we tried returning for a different one and the same clerk said no. So we had no choice , all of our stuff got dirty.
Cheyenne SWoman had no idea what was going on didn’t even give me a contract I later found out if I had been pulled over with the U-Haul that I probably would’ve been arrested and taken in for stealing a U-Haul because she never made an appropriate contract Major fail never ever using U-Haul again
amber cI am very confused by the amount I was charged! I rented a small truck for 24hours and I was qouted $30 dollars for the rental and was charged $74!!! This is not what I was told I would be charged by the woman at the counter. I asked for a receipt of my rental and she said she didn't know how to do it because she was new but assured me of the price. She said the owner of the store would be back later and would finish everything up. Well, I never received any kind of a receipt and was charged over $70!! And now when I call uhaul to get a understanding of my charges, I wait in hold for over 20 min and never get a answer from anyone.
Hallie AGreat customer
Mauricio SThe reservation process was a mess! Made a reservation & 48 hrs before move , got email giving me choices of pickup locations which confused me when I already had things set up! Also the new options were half the price of my original reservation- it required two calls to the 800 number! The first call was horrible as the woman could not help me & told me the dept was closed! Why send me an email at the time u are closed! This experience was very stressful & disappointing!
Faris WIt was hard to locate and parking the vehicle instructions were unclear I also returned the truck a day early and have not seen a credit yet
John SNo where to park the truck. It's a gas station and there was no where to really leave the truck. The person who helped me didn't know how the fuel policy worked and wanted me to fill up the truck even though my contract was only for 7/16 full. The inside of the gas station was not clean and the desk space was a mess. Didn't even know I was bringing the truck back that night to his location.
Travis FThe website says that it opens at 8 am, but it actually opens at 7 am.
Ronald WGot there with everything filled out online. The clerk was clueless. My truck was full of leaves. The gas tank was only at 1/4 tank when the list said it was fuller. When I arrived my reservation was unknown and pointless time was wasted. I've never had a bad experience until now with atleast 3 other rentals and I most likely will defer from ever using uhaul especially this locations again.
Jesse BThe personnel took a while to figure out how to accept my return of the truck, despite my scheduling it to be dropped off there.
Rachel J