The customer service rep did little to nothing to work with me. I had a MUCH larger truck reserved as I was told no smaller ones available. Upon arrival, they had two smaller ones available. I wanted to rent smaller one but told it was â€œone wayâ€ which was fine. I tried to rent for same price as larger truck but ended up paying MORE with no credit for â€œfree mileageâ€ given to me by customer service (over the phone). If I wasn't in desperate need of truck that day, I'd of backed out of whole deal....STEVEN S.
Customer Reviews for Sully's Ace Hardware
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sullivan, MO 63080
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 7h pm
- Sam : 7h am à 6h pm
- Dim : 10h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Autumn L.
Le client n'a pas laissé de commentaire.Justess V.
Le client n'a pas laissé de commentaire.WILLIAM M.
I received excellent service!THOMAS Y.
Food from the previous customer was left behind the seat along with a cup that had beer in it.James S.
They were friendly and helpful. I would definitely use this location again.CATHY B.
Le client n'a pas laissé de commentaire.NORMA N.
Charging for the use of the pads and dollies provided in the back of the truck after the fact felt like a hidden charge I was not prepared for. I assumed I would only be charged for additional dollies or pads I needed, not what was already there. Either post the fees on the equipment or stop charging for them.Emmogene C.
The gentlemen was kind polite freindly could not ask for anyone nicer.kevin F.
Le client n'a pas laissé de commentaire.Mary M.
Le client n'a pas laissé de commentaire.Keith F.
The agent was very helpfulPAMELIA D.
Le client n'a pas laissé de commentaire.Dustyn B.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.BILLY T.
Trailer definitely did it's job, it was really outdated and getting the door open was for real a struggle every time, same issue when closing. Rubber seal is all broke and trailer takes on water.Andrew K.
The service was fine the truck was not. The front end had a clunk over bumps and the steering alignment was way off which made driving the truck more dangerous and difficult. The driver door also leaked a ton of air and the tires shook very bad at speed and was dangerous in the rain because the tires weren't in good shape because of the alignment. Uhaul needs to maintenance their trucks better!Dakota S.
Everything excellent.Charles P.
Le client n'a pas laissé de commentaire.HEATHER B.
We arrived for an early morning pick-up (0630). The truck had less than the gas started, there were no moving pads which we booked with, and the truck ran rough. When after the store opened we called to say there were no pads, etc, we were placed on a 19-minute hold instead of answering we were told the store was too busy and couldn't answer our concerns. When returning- we were charged for the pads and they were entered on the bill as missing. Very disappointed!Mario D.
24/7 check in experience sucked. Don't offer it if you can't follow through on your end. Calling references at 5am is ridiculous. Sully's was great to deal with.Miles M.
The service you get from this location is excellent. I drive passed the UHaul place in St. Clair to use Sully's Ace Hardware because of their service which is 12 miles further.Avery S.
Awesome serviceBarbara B.
Le client n'a pas laissé de commentaire.fidel M.
Le client n'a pas laissé de commentaire.LOGAN R.
This location and all of its representatives were amazing! However, the lady that attempted to confirm first reservation from corporate Uhaul was extremely rude and overbearing. She was not from SullysCliff G.
Nothing. It was perfect.Dan S.
The people I dealt with here were very good. The walked me out and went over the truck and made sure I understood everything.Avery S.
Le client n'a pas laissé de commentaire.Tom M.
I had to call quite a few times to confirm my vehicle reservation. Each time I called, the associate said the information was different from what I had entered on the website and what I was wanting. It was a confusing process. I did not receive my UHaul contract when I completed the mobile check in and someone had to contact me the next morning to give it to me (I later found out my truck was never 'checked-in' so I got an extra day of use even though I didnt use it). I was told I was going to have to take pictures of the vehicle before picking it up but I was never promoted to in the mobile pickup. I also had clicked pay later because I was closing my bank account in the area and when I dropped the truck off, the associate told me I had already paid online so I was not okay with that. Luckily my bank didnt charge me anything extra. Overall I think communication with the customer needs to be more clear. They're supposed to call you the day before your reservation to confirm and again, when the associate called me, the pickup time was wrong and the check-in process was wrong which are two very important details. I feel this is fault of both Uhaul and the UHaul location I chose. On a positive note, the truck was clean on the inside and ready for use. The equipment I requested originally was in the truck and ready to go. The drop off location was very quick and easy to get through. I was contacted by an unverified number asking if I wanted to tow a trailer to the drop off location for a 50 $compensation. I would have accepted it but when I called my pickup location and asked about it, they knew nothing so I didnt want to take it at the risk of it being a scam. So if that was real, I would prefer a phone call and a note out in my reservation so the sales associate can see it too.Taylor C.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.Daniel N.
Let them know in advance when locations change!!!Frederick B.
Le client n'a pas laissé de commentaire.Douglas D.
Nothing. He was very helpful and the move worked perfectly.james R.
Le client n'a pas laissé de commentaire.Ruth W.
Le client n'a pas laissé de commentaire.SABRINA R.
I received prompt and helpfull serviceMYRON K.
in and out quicklyGena N.
Nothing..I started this rental process through the St Louis office with April who is there absolute BEST ?? to work with! She in turn connected me with Sully's and I worked with Rob who also was Great! Thanks to you all!!JAN B.
We will be renting again in a few weeks for our move.Donald K.
Easy and friendly.Edward K.
Le client n'a pas laissé de commentaire.tami W.
Le client n'a pas laissé de commentaire.ROBERT F.
Sally's is a great place to rent uhaul! Quick, easy and priced right!Michelle C.
Friendly and fast and will help No problemsChris P.
Le client n'a pas laissé de commentaire.max V.
Le client n'a pas laissé de commentaire.Sean B.
Le client n'a pas laissé de commentaire.Anthony S.
I paid the bill in cash then they charged the card as well and then tells me that I never paid cash smhdustin F.
The checkout process took over 30 minutes (12:30-1:08) and they made the return time 12:00 the next day. I was returning that evening, but I still didn't like that. Secondly, they told me to return it at half a tank and it was slightly less than half a tank when I left. I still returned it at half a tank anyway so I wouldn't be charged extra. Then, after having a miserable day moving in the rain and mud, they charged me 25 $because I didn't mop the back of the truck out. There weren't big gobs of mud, just foot prints. I don't know who decides that fee should be charged at all, but that is a stupid fee to tack on.ROSS C.
Always great service here!dianna F.
Excellent place to work with kind courteous people are client vehicle equipment once again thank you very muchWesley A.
It would be nice to supply snow brushes / ice scrapers with rental vehicles during winter monthsTom J.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Denise K.
Le client n'a pas laissé de commentaire.Brian M.
Everything was great. This is the second time this month that I have rented U Haul trucks. Customer service was courteous, friendly and knowledgeable.Diane W.
Le client n'a pas laissé de commentaire.Bill T.
Le client n'a pas laissé de commentaire.KATY S.
As I have been saying every time I rent a vehicle, can't you please take a minute or two to clean the windows?Richard N.
Le client n'a pas laissé de commentaire.Tracy M.
Le client n'a pas laissé de commentaire.Michele D.
Le client n'a pas laissé de commentaire.Jackson S.
We were very satisfied with the service at this location. No suggestions.Cynthia M.
The tech who checked me out was very polite and helpful. He knew the business and gave me excellent support. He gave me some tips on renting in the future, and suggested I call him if I had any problems. I would definitely rent from Sully's againJoe J.
The gentleman went out of his way to help me and I was very grateful.allison C.
Le client n'a pas laissé de commentaire.Jennifer L.
Le client n'a pas laissé de commentaire.Ronnie M.
Not a thing.!! Rob help us with the best service ever. Sully's thank you for having Rob !!!jim S.
Le client n'a pas laissé de commentaire.lisa H.
This was our first time renting from U-Haul. The entire experience was great.Douglas D.
Le client n'a pas laissé de commentaire.BOB B.
THEY DO A FANTASTIC JOB AND REPRESENT U-HAUL VERY WELL.john W.
The service was great and very friendly. I would definitely recommend there service.Alexander M.
Le client n'a pas laissé de commentaire.HELEN B.
The truck only had 114,xxx miles and it drove like a tank. It was extremely beat up on the outside. I do not blame Sully's Ace Hardware at all, they have no control over the condition of the vehicles brought to them. The truck did do the intended job.Andrew B.
I rarely leave 5 star reviews, so good jobTed V.
Le client n'a pas laissé de commentaire.Rebecca I.
Le client n'a pas laissé de commentaire.kristi W.
Le client n'a pas laissé de commentaire.Dylan H.
Le client n'a pas laissé de commentaire.sara S.
The air conditioner in the truck we rented did not work. It was a very miserable ride for 5 hours with temperatures in the 80Â°s.adam F.
Make sure your trailers don't leak!!!!! I will never rent from you again....soooooooooooo sad you did nothing about my T.V, getting wet or my couch. Great customer service you have NO service!!!Ellen S.
Le client n'a pas laissé de commentaire.Kyle W.
Le client n'a pas laissé de commentaire.Patty E.
Very friendly service!brad B.
Order 3 dozen pads, had zero, only negative. Get some pads, need them when movingDaniel C.
Great job. Super fast check in!Patty T.
Very good people to deal with.David H.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.GRACIE B.
Welcoming atmosphere would be great~Anna J.
Cleaner trucks and nicer employeesapril F.
Ive used this location several times they are greatJames E.
Truck had not been gassed up, and meant that I had to stop and put gas in it BEFORE making the move (and knowing how much I would actually use!) The first truck I was assigned also had a padlock that could not be removed (so the cargo door could not be latched). Luckily, they had a second 15' truck on hand that I was issued.Bill H.
Le client n'a pas laissé de commentaire.Sharon R.
Nothing it was great!Ward N.