Évaluations des clients Sulok Lube Co

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sulok Lube Co

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JIM C. le

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Staff not helpful. Would not issue receipt or credit card receipt. Charged us for day rental when we had already paid and it was to be just a drop off.I would not rent from U haul again. Reservation was a disaster from the beginning to the end.

arthur g. le

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They were just dishonest they were unhelpful they charged us for fuel we did not use a charged us for an extra day of rental and they did not compensate us for the lack of rental due to whatever it was that U-Haul could not accomplished on the dates of my phone the online people that were assisting us were very unpleasant rude and incompetent what's cost me over $300 in payment to movers who could not do their job due to not having the U-Haul when needed

Victoria S. le

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Made us wait a half hour before being helped. My reservation pick up was at 9. Didnt get helped until 9:30am. They forgot the dolly i rented and i had to go back. Poor customer service skills and didnt seem very friendly.

joe h. le

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Le client n'a pas laissé de commentaire.

Andrew K. le

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Check-in person didn't have good people skills. Maybe he had a bad day, but I felt like I was bothering him the whole time I was there.

Rick M. le

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Le client n'a pas laissé de commentaire.

Katie P. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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We had an excellent experience. thank you!

Steve G. le

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Le client n'a pas laissé de commentaire.

David W. le

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The app was slow and inefficient. I ended up going in and having someone in the building sign out the truck for me because the app was taking so long to approve.

Ashley D. le

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The 800 and chat Customer service is terrible. I never got the full requested time I wanted it until. Instead of telling me the truck wasn’t available the full time I wanted it for, they approved my request while double booking the truck and expected me to have it back at THEIR time. If it wasn’t available the full time I wanted it for then you shouldn’t have accepted my booking. Very stressful. Than you call customer service to make sure they know you can’t have it back by the time they wanted it for, and they can’t even change the reservations, they give you a number to call to do it. So unprofessional.

Marie V. le

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Ray was unfriendly and seemed angry. Stood there for 10 minutes before anyone even acknowledged our presence. Would not eye contact. Did not bring truck over to Office or explain anything. Just gave us the keys and signed forms. No show of appreciation for spending $200. I rented from this same location within the last year and it was a completely different experience. Truck was given to us with sand and gravel on floor. We had to sweep it clean. Disappointing experience.

LISA P. le

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Le client n'a pas laissé de commentaire.

Sandy b. le

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Le client n'a pas laissé de commentaire.

Aaron W. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

alex a. le

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Le client n'a pas laissé de commentaire.

guy g. le

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Ray and and the two other guys working there on Saturday did an awesome job in my book. They made my rental experience smooth. I had a very poor experience with one U haul rental place. I was transferred to Sulok U haul for my truck. I’m glad I was. I believe I’m entitled to at least 25 miles of refund because of the first rental place mistake. The first place did make it right with connecting me to Sulok rental.

Gary F. le

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Le client n'a pas laissé de commentaire.

Traci P. le

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Le client n'a pas laissé de commentaire.

Brian W. le

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Le client n'a pas laissé de commentaire.

William H. le

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Great service. Great price. No improvement necessary

Jennifer S. le

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Le client n'a pas laissé de commentaire.

Michael E. le

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The inside of the windshield was completely frosted. The truck was parked on a sheet of ice with a frozen ice/snow bank behind the truck which was the only way to exit. The truck interior was very dirty.

BARBARA R. le

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Le client n'a pas laissé de commentaire.

Scott E. le

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Le client n'a pas laissé de commentaire.

Mark V. le

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Le client n'a pas laissé de commentaire.

earl n. le

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Poor service and information at time of reservation, tuck pickup and return. I will not use them again

denise f. le

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I wish there was hourly rates on trucks. I used the truck for 2 hours and went 10 miles but had to pay for 24 hours. $55 for 2 hours is very expensive I feel.

Cindy F. le

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Make sure they check lights. The headlight was out and we were moving at night. Has to drive with brights on.

Patrick B. le

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Le client n'a pas laissé de commentaire.

JOSEPH B. le

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Very nice team of workers. I use this business for oil changes and the give great service. Everything went just right. Thanks

JEFF M. le

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Le client n'a pas laissé de commentaire.

Craig Z. le

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Corporate U Haul Screwed us I will tell everyone about this Horrible Experience with them! ??????????????????????????????????????????????????????????????

Daniel G. le

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When your customer contacts corporate and switches the pick up time from noon to 8:30 am, it would be best of the vehicle is actually available at 8:30 am. The franchisee was ready and able but the truck was not there.

nicholos L. le

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The green bag that holds the pads that cover and protect furniture was missing all the pads. The seal was broken and zipper open with nothing in the bag. Was not charged for it so that's a plus.

Brian W. le

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Le client n'a pas laissé de commentaire.

Keri A. le

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The gentleman at the desk was very helpful and friendly. Thanks for everything.

Luz Guillermo A. le

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Le client n'a pas laissé de commentaire.

Brad S. le

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Le client n'a pas laissé de commentaire.

Patrick T. le

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Le client n'a pas laissé de commentaire.

Den K. le

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Le client n'a pas laissé de commentaire.

Chirag G. le

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Le client n'a pas laissé de commentaire.

NANCY M. le

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Nothing. The customer service was wonderful!! Thank you!

sharon z. le

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Le client n'a pas laissé de commentaire.

joseph b. le

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Easy and affordable, I will likely use this service again.

MARY M. le

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Le client n'a pas laissé de commentaire.

harold S. le

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Le client n'a pas laissé de commentaire.

Diane V. le

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We had to wait almost 10 minutes to rent the truck. Staff busy lubing two cars, so we had to wait.

Shelley D. le

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It took 45 min to check the vehicle out.

Anthony M. le

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Le client n'a pas laissé de commentaire.

Erin T. le

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I will NEVER again rent through the U-Haul website. Our times and locations got completely mixed up, when I called customer service I was on hold for 13 minutes without ever speaking to a representative so I hung up. Then later I Tried the live chat and explained my frustration and the lady literally ignored me. I have e screen shots to prove that the costumer service from U-Haul... not the pickup location was absolute garbage

Dale M. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Told me I could pick up my truck at 8:00am with my phone. Was unable to and finally got my truck at 9:15 after the oil change store opened.

Paulina R. le

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The employees were rude. Wrongly charged me for equipment I did not rent out . And gave me alot of trouble trying to get my money back. They hung up in my face multiple times, put me on hold, and gave me the run around alot.

Jim N. le

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Le client n'a pas laissé de commentaire.

Sean C. le

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Le client n'a pas laissé de commentaire.

Mark A. le

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Le client n'a pas laissé de commentaire.

joann b. le

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Le client n'a pas laissé de commentaire.

GARY M. le

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The mobile app didn't function properly so had to wait to pick up my item

Jim A. le

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Le client n'a pas laissé de commentaire.

Scott o. le

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When we reserved the truck, they put in our land line as the contact point and spelled my wifes email address wrong. They did not ask her to spell it. We could not log on to the site as they were trying to send a code to a land line. We went back to the dealer and they changed the phone number to my cell so we could receive the text. When we tried to do the mobile check in the next morning at 7am, the system wanted to send a code to the email address. since it was spelled wrong, we could not get it. I called into the Uhaul customer service center and they were unable to change it. They told me we had to wait until the place opened which put us way behind schedule with our trip

Roberta C. le

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Need to make sure drop off is a Uhaul storage facility. Because we did not receive 1 month free storage.

. le

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Gas tank read full ! When I returned truck and only put 20 miles on my rental the truck took $ 21.76 gas which means gas gauge isn’t working or ? I feel u haul owes me $ 15 ! At 3.09 per gallon I put in over 6 gals of gas ...

Amy D. le

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Le client n'a pas laissé de commentaire.

Keith L. le

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Very unorganized

Chris M. le

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No information about prior damage. Truck cab was not cleaned out.

Tim S. le

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Uhaul called and said that I was picking up my truck before they opened and they walked me through the 24 hour checkin process on your phone. I got there early like they told me to and nothing was set up so I couldn’t get a truck. I had to wait until they opened. He guy seemed irritated that I was standing at he door waiting when he got there. It was bot a great experience!

Judy S. le

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Very satisfied with service and personnel

Claudine F. le

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Dakota was very helpful!!!

Paul C. le

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Le client n'a pas laissé de commentaire.

Jeff S. le

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Le client n'a pas laissé de commentaire.

Sherry H. le

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The inside of the windshield was very dirty. Made it hard to see driving at night with the glare from headlights.

sharon z. le

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Le client n'a pas laissé de commentaire.

Louise B. le

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Le client n'a pas laissé de commentaire.

HEIDI G. le

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Le client n'a pas laissé de commentaire.

Phillip H. le

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Le client n'a pas laissé de commentaire.

TIMOTHY V. le

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Staff was extremely rude!

Daniel F. le

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Le client n'a pas laissé de commentaire.

Alissa S. le

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I set up a 24 hour appointment, scheduled to pick up at 8am. I received a confirmation email with reservation number. I did the express check in as was recommended to make things run more smoothly. I arrived 15 minutes before in order to complete the online process, but it told me there was no truck reserved under this reservation. I called the 24 hour phone number that was listed. I left a voicemail, but the gentleman never called back. I had to wait until the location opened in order to rent a truck. I would never recommend to anyone to use the 24 hour pick up service.

Ken W. le

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Le client n'a pas laissé de commentaire.

Shannon M. le

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Le client n'a pas laissé de commentaire.

Bruce N. le

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The rental truck was nearly new, so it rode smooth and handled well. Rental location was very convenient, since it was just a block away from my place of employment.

Deann S. le

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Le client n'a pas laissé de commentaire.

James J. le

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Le client n'a pas laissé de commentaire.

Nate G. le

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Le client n'a pas laissé de commentaire.

Gregory G. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

JORGE O. le

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Le client n'a pas laissé de commentaire.

Richard J. le

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Le client n'a pas laissé de commentaire.

Mary Ellen C. le

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Le client n'a pas laissé de commentaire.

LISA B. le

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Le client n'a pas laissé de commentaire.

Rui Z. le

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Very helpful and friendly staff.

Ed n. le

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nice people to deal with

JOSEPH M. le

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Le client n'a pas laissé de commentaire.

Kristy S. le

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It's a quick lube place and hard to tell from the signage that they also do Uhaul. The trucks are parked at the business next door.

DENNIS W. le

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Le client n'a pas laissé de commentaire.

Susan K. le

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I called a different location in West Bend. They didn't have what I needed available but the customer service person found the one I needed at this location. She was awesome and provided great service!

Ron W. le

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Le client n'a pas laissé de commentaire.

MARGO S. le

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Le client n'a pas laissé de commentaire.