Le client n'a pas laissé de commentaire.Richard D.
Customer Reviews for Summer Lakes Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rosenberg, TX 77469
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h30 pm
- Sam : 9h am à 5h pm
- Dim : 10h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Ronda was awesome! Very nice lady and great customer service!Julio A.
Everything was so simple and pleasant! People were very helpful and answered every questionAllison H.
Le client n'a pas laissé de commentaire.Rosann R.
Excellent service. Better truck than at other places. The lady who helped me was so professional but unexpectedly caring. So nice to find in the midst of a stressful move. Merci.ELIZABETH W.
The sales man was very rod and bad customer service look like he is owners of the company close early before 6Mohfin P.
Le client n'a pas laissé de commentaire.KOBI M.
The lady that helped us was friendly and nice, very helpful through the process.CLARENCE R.
Le client n'a pas laissé de commentaire.TRAVENS T.
Le client n'a pas laissé de commentaire.JOHN H.
As a person who served in our United States military, I was very disappointed to find that there was no discount given for our military men and women who have served our country. It's always refreshing to see the companies who honor the ladies and gentlemen of our military with a small token of their appreciation a 5 % or 10 % discount would have been nice.ALFRED B.
Le client n'a pas laissé de commentaire.JUAN H.
Just dropped off keyMARIA P.
Le client n'a pas laissé de commentaire.vicky O.
Very Good Service thanks so muchsEMIL G.
Le client n'a pas laissé de commentaire.Aunamarie G.
Price is too expensive. I bought gas and tank was back to half but was still charged an additional $12,8 on the $77 I already paid for just under 3hrs. Pathetic experience. Too aggressive male agent. Still have not gotten an email from uhaul with my receipt and all.Fatima H.
Le client n'a pas laissé de commentaire.NESTOR Z.
He didn't seem to care when I stepped inAAMIR P.
U-Hauls have become very hard to come by in our area lately. Finding a U-Haul was a pain in the butt but once I found someone the next day, I felt at ease and was taking Care of with ease and a smiling face.YOLANDA S.
Didn't have a reservation and after having a horrible experience at another uhaul location where they had rented out a prepaid truck I had reserved, this location was able to help me.JESUS V.
Le client n'a pas laissé de commentaire.Alisha B.
Le client n'a pas laissé de commentaire.RAMBOD E.
The agent informed me I would have to return the truck to another location because she did not have adequate parking space. I told her I had a contract to return it to that location and I was not driving to another location. She was angry jumped into the truck and drove away. There was no check-in, no inspection, she just drove away. Fortunately I received a zero balance receipt once she checked in the truck at another location. This type behavior from a U-Haul agent is really not acceptable. I would not recommend anyone go to this location.Bill B.
Le client n'a pas laissé de commentaire.Alison C.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.MARCUS B.
Le client n'a pas laissé de commentaire.LLOYD M.
First of all, it took 30 minutes to get through all the online check in points only to have it hold me up. It kept asking for another point of contact ( I gave 4 total!) and still could not get past that. Eventually the office opened and a live person was able to assist. Then after returning the rental, I was charged $21,2 fuel charge even though I paid and put fuel in the vehicle before returning it. When I called the office, I was told I have to call 800 go Uhaul. Well I have been on hold now for 30 min with no live person to assist.SONDRA K.
Le client n'a pas laissé de commentaire.Mason M.
Le client n'a pas laissé de commentaire.EVERETT H.
Le client n'a pas laissé de commentaire.WENDELL G.
Le client n'a pas laissé de commentaire.Zachary S.
There is nothing to improve, super self explanatory and easy process to use!!! Keep up the good work.Rolando R.
Le client n'a pas laissé de commentaire.KIARA F.
Le client n'a pas laissé de commentaire.LISA DENISE D.
Le client n'a pas laissé de commentaire.CARLOS V.
Le client n'a pas laissé de commentaire.DANDREA J.
Excellent Alushuilla A.
Le client n'a pas laissé de commentaire.Curtis C.
Wasn't very nice or inviting, had more of a â€œwhy are you hereâ€ attitude.SHANNON V.
Le client n'a pas laissé de commentaire.Ching-Hsing L.
Overpriced...... Decided to use a friends vehicle. Returned didn't use and still had to pay $45 will definitely look for other options before renting from U-Haul and will recommend the same to people who ask.ALFRED C.
Le client n'a pas laissé de commentaire.Ma isabel F.
Le client n'a pas laissé de commentaire.Catherine M.
The vehicle was dirty from the outside, and it wasn't clean in the inside. When I got to the location the reservation was not correct, although we were charge the correct amount, she did not have what we needed equipment wise. I had to tell her we needed an appliance dolly.Gloria J.
Le client n'a pas laissé de commentaire.Timothy H.
2nd time to rent from here, nice place, nice truck, easy pick up and return will recommendSTEVEN L.
Le client n'a pas laissé de commentaire.Denise R.
Quick and easy mobile service. And personnel was available and willing to assist with questions.RONNELL D.
The lady that worked at the counter today has exceptional customer service skills. Very nice. Office was very clean as well as the truck. Keep up the good work.Lawrence K.
Le client n'a pas laissé de commentaire.Jimmy E.
Larger smileCARLOS H.
everything was fine, new truck drove excellentSALVADOR R.
Le client n'a pas laissé de commentaire.ALERAZA A.
The milage was incorrect on my bill. I was charged more miles than actually drove. I took a picture before I left and then when we got back. The man there didn't even bother to check? He just said that he would send a final bill.PAMELA D.
Le client n'a pas laissé de commentaire.PAUL D.
Le client n'a pas laissé de commentaire.DENNIS H.
Owner can be a bit more personable. Didn't smile are thanked me for coming by. He was kind of off putting and made me feel slightly unwelcome for my business.RONNELL L.
I have used Uhaul numerous times but this was the worst experience of all. The location on Benton Rd ok. This started with me at my initial location for my pick where I was to log into my phone get the keys to my truck and leave (not at all). No one was available no keys no appliance dolly per my request. Long story short it took me 3 locations and fuel and time before I finally got a truck. Uhaul you are totally a joke when it comes to truck rental!Darryl M.
Le client n'a pas laissé de commentaire.Johnathan Y.
beau travailJoyce J.
Show which business has "local truck rents only", to avoid surprises like "no available trucks to take out of town". That was dissapointing service, when I called to ask the customer representative didn't ask of gave this information, and yes they had the truck size I needed, but offered a larger truck only for out of town. I just thanked and went to rent at a different place. Thank you, JoseJose R.
Le client n'a pas laissé de commentaire.Harry W.
Le client n'a pas laissé de commentaire.Jonathan G.
Very nice and clean place. Staff was very friendly and answered all my questions. I would recommend this place to anyone needing a truck.Kristopher G.
Le client n'a pas laissé de commentaire.Joyce S.
Le client n'a pas laissé de commentaire.Yasheka F.
Le client n'a pas laissé de commentaire.David H.
I was charged for gas when it was returned at the same level I received it at!deandre K.
Le client n'a pas laissé de commentaire.Yasheka F.
Coffee donuts steak dinner. You guys are great. ThxAndre F.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.carlos A.
Have the order correct when picking up the unit.Chris T.
Le client n'a pas laissé de commentaire.Luis R.
Le client n'a pas laissé de commentaire.Martha P.
Nothing. All was good.Mary M.
was initially told I could not return at location but I had E-mail to confirm was charged for gas at high cost when I had already returned at gas gauge was at 3/4 full when pick-up had fueled up before returnedRamon R.
The guy that was helping me was rude. I told him I wanted to add a driver and he mentioned he needed the DL#, so I called to get that. While I'm on the phone writingthe number down, he was telling me to go ahead and side my card. He rushed my transition and when I asked him about adding the driver he mentioned it was too late and that the ticket was already closed. I was the first and only customer there, as I arrived once they opened. I scheduled to arrive earlier and get the keys out of the box but, didn't arrive until later. I couldn't call because the location was not opened yet. He said, I thought you were coming for 6. I confirmed that was the plan but due to traveling I was unable to make it at the scheduled time. He proceeded to say, well I just took the keys out of the box and asked if I still wanted the truck. He was extremely unhelpful and totally not interested in me adding another driverElisha M.
Le client n'a pas laissé de commentaire.cornielous T.
so kind people, a wonderful serviceQusai A.
Le client n'a pas laissé de commentaire.Rafael G.
Make sure when the reservation is set up for self pick up the customer is allowed to do self pick up. Reimburse for all of the issues YOU caused. $50 does not even cover 25 percent of the extra expenses you caused. I showed up at 7 am to get my truck that was scheduled for self pick up. I got there at 7 am and wasn't able to pull my reservation up because U-Haul had the wrong phone number for me. Called them and after getting told I never set a reservation up they finally figured out the phone number issue. Once that's all figured out after an hour I was still not able to get the truck. Had to call them again. They then told me the reason it was not available for pick up in the app was because the keys were inside the location and not outside like they were supposed to. So wasted 2 hours dealing with nothing that was my fault. Paid 150$ an hour for movers so I was out of pocket 150 for an hour because I did not have the truck. I was only given a $50 credit. A $90 truck turned into $240 in my eyes. So much more but too mad to keep going.Larrie L.
This location was fantasticTodd G.
Le client n'a pas laissé de commentaire.Dawn R.
Le client n'a pas laissé de commentaire.William C.
The Customer Service Rep was extremely efficient and helpful. I do sincerely appreciate his efforts.Thomas B.
Nothing great jobJAMES S.
Keep continue like this.abdul S.
See aboveRyan G.
Good location. Great customer service. The vehicle was clean and ready when I arrived.Conrad S.
The ABS light was on in the truck during my entire rental.Angel S.
Le client n'a pas laissé de commentaire.Lakeshia H.
Le client n'a pas laissé de commentaire.VICTOR R.
Le client n'a pas laissé de commentaire.Angelo B.
Super nice and sweet worker! Very efficient!Kiley B.
Great location, friendly and helpful staff.dickson L.