Keep up the good work!
MONICA F
Customer Reviews for Summerwood Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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FRANK KWhen I was returning the vehicle, I tried to leave a comment about the windshield wipers needing to be replaced and the 12V charging ports not working,g. Still, it wouldn't let me submit the comments—just wanted you all to know for future renters who may need to use the charging feature and those who need windshield wipers that clear the windshield.
Mary BNothing everything was amazing thanks to U Hall for there business we’ll use them again.
MICHAEL SThe location didn’t have one of the dollies I paid for and I still haven’t received a refund for that dollie, but the dolly they had in stock we had to request to have it put on the truck even though it should have already been on the truck.
Lemon FThe sales person was very professional and made sure she went over every detail.. the U-Haul truck was very hard for me to drive it wasn’t as smooth but I heard most uhauls are like that ..
GARIA DNice experience
MARY PMy overall experience at Summerwood Self Storage U-haul exceeded my expectations. I highly recommend this location for all your moving and storage needs. The staff here is super knowledgeable and very friendly.
JERRY HIt was a pleasure for my church to do business with UHaul. The representative was so professional and customer friendly. I would truly recommend this location.
CYNTHIA CHappy , professional and exceptionally attentive and knowledgeable.
RICHARD EExcellent service à la clientèle
DIAMON BThe customer service was absolutely amazing.
QUWANDA FContinue giving Excellent customer service
BERNITA WThe lady at the front was very rude and ugly when we tried to return keys, her attitude was uncalled for.
DELON WGreat service. Friendly staff.
JOSE LThe owner is Extremely rude does not listen to understand only listens to respond even though her responses are wrong I used to frequent this facility And always dealt with a nice hispanic gentleman but after meeting and dealing with the lady the stated she is the owner I will not return
SHARITA FThis is the second time I requested a dolly and a furniture dolly and it was not in the truck when I picked it up. I didn't notice this until I went to use the dollys that they were not there.
ESMERALDA PEverything from start to finish was above exceptional. Especially the wonderful manager at Summerwood Self Storage, who was beyond friendly, professional, and also had an amazing singing voice! I look forward to booking another U-Haul with them in the future.
ISAIAH CThe woman who helped us was amazing! Yall should give her a raise
BRITTANY GThe attendant was great. The best customer service I've ever had.
FRANK LThis location is operated by a beautiful couple. They are professional, thorough, kind, and Gracious!!
EUSTACE WOffice personnel were very professional and helpful.
MARILYN OIt was easy to check in before business hours. Check out was great. The attendant tells you what you are being charged, before you leave. I would definitely rent again from this location.
Darlene SMrs Connie was so sweet to help us. As we sat there to wait our turn to rent a truck, she was so compassionate and explained very well about the mileage & fuel to the young lady in front of us (her 1st time to for a rental). We have used this location multiple times and never had an issue..
WILLIAM SJust keep doing what you are doing. 👍
JAMES LI had a problem with the self checkout with truck. I could not keep a good signal on my android and my apple phone. This was very inconveniencing and took up a lot of my time from moving. I called customer svs and after we got off phone it stopped working. Site needs to be more user friendly.
monica fWonderful customer service. She exceeded our expectations!
SHANYSE AI was charged twice by uhaul. Once before and the two different prices afterwards
PAUL HGreat staff. She was very helpful.
LARRY HWorse vehicle that I have used in over 40 years of rental
BOBBY BNothing to improve! The front desk ppl were awesome and informative, very nice, great attitudes and made me feel very comfortable choosing this location. Thanks to them I was a very satisfied customer.
DENISE AMs Jessica was so great and professional ✨️⭐️⭐️⭐️⭐️⭐️
REGINALD CThe folks at this location was so helpful. I'd had a terrible experience will another location with getting a truck, appliance dolly and furniture dolly that was in my area. The fine folks at the Summerwood Self Storage were able to get me the owner's personal appliance dolly, which made the move so much easier. I'm grateful they were able to help me.
Keon BGreat customer service, very friendly.
DANIEL LThank you for taking care of all my needs. I am very pleased with the service I received. I wii use you all again when needed. Again thank you!
JANICE HNothing! Connie is a sweetheart
MONIQUE MConnie and her team was very helpful and kind. The pickup and return was so easy. I definitely was used them again.
ROSSALAND WCan you please make sure that when customers request a reservation , that you actually keep up with what's going on. I reserved a truck months ago for this location. There was nothing in the computer for me, I showed my confirmation to the nice lady that was in the office. It was really frustrating , again the lady( sorry I can't remember her name), she was absolutely wonderful and professional. Thank you soo much. She did what she did to make it work for me. Thank you so much
ATAVIA OA/c wasn't working properly. Customer service great. The vehicle was clean.
SHONNON MRemain same I had an easy pick up and drop off was very pleased
FRANCISCO MI was talked into choosing this location when I could have went somewhere else because she said it was cheaper so no I won't recommend her to no one else. I feel like I was charged too much. The estimate was more than what I was charged.. The extra miles was put on there because I had to return it to their location when I wanted to do it one way..
TyQuanda PThis location helped me tremendously after another location had me waiting a hour after my reservation time for a U-Haul. Overall it pushed my time back two hours. But the lovely two women at the Summerwood location helped me and I am very grateful.
LE AEverything was perfect… the administration in the office were very friendly and welcoming. Will be using them again
Brian BFrom the time she opened the front door, I felt important. I apologize for not recalling her name but she was very calm and made my experience very comfortable. The process was seamless from beginning to end. I was highly stressed with moving altogether and super nervous snot driving a huge truck but she assured me that I would be fine and I was. If you're looking for an amazing U-Haul location that is going to ensure your experience is to notch, like no further than Summerwood U-Haul. Many thanks to the beautiful soul of an awesome lady and your right hand Ian!
Shelia DThis location does not have sufficient parking to handle transactions, very congested.
Debra CI reserved a vehicle and was under the impression when I got there I'd be able to do mobile check in but the location didn't leave the key in the lock box so I had to call customer service and go through an extra long process to get access to a vehicle (which was not the one I reserved), and this put me behind schedule by an hour. In the future, the location should ensure reserved vehicles are available for pick up at the reserved time.
Ahna VThe lady was very patient, helpful, and accommodating.
RACHAEL PNew manager was friendly and accommodating! Armando was was great. Together they provided everything I needed, including information.
jOEL ES.O.
Craig AKeep a few 26 footers on site
Sheldon WThe lady who rented me the truck was awesome, she was polite, nice , and very helpful. She really knows how to handle her customers, and if I decide to rent again it will be from there. Thanks again Mr . Watson
HAROLD WQuick and easy. The lady at the front desk was very helpful. Would definitely recommend.
William AEverything was perfect!!!
Tracy L