Quick and easy. The lady at the front desk was very helpful. Would definitely recommend.
William A
Customer Reviews for Summerwood Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Everything was perfect!!!
Tracy LThe agent was so delightful and friendly. I would definitely recommend uhaul to anyone. Keep up the great work. And I must say I love the inspiring notes in the sign out front seeing it makes my day.
Linda WEverything was just what I expected. I will continue to rent from this location. Excellent service à la clientèle. I really enjoy talking to Irene, she is very helpful and honest.
Bobby SHorrible
Aymen HWas initially sent to a pick up location that I was remotely operated and was never able to gain access to the key, total chaos! Wasted over an hour on location until Summerwood location was recommended and that went well. I had movers that I had to pay an additional hour due to the delay at the first location.
Perry LPricing for boxes are outrageously overpriced at this location. Large box is labeled $6,99/box extra large is even more. Secondly, there should be a sign if the one and only staff on shift is either out to lunch or unavailable so that you're not standing in the middle of the store and no one comes out from back room.
Wendy WJust satisfied!
Ho SVery professional
Christopher JThe whole process was fast, painless, and very satisfying.
STEPHAINE WI like the services provided but the location is really to far when renting from that area it uses to many miles to and from at the time if pick up
Jeffery HNothing. I was very satisfied.
Bobby SGreat Service
TIMOTHY HKeep the work going. Applause for Whitney 's great service.
MOSES WLower price
GREGORY ACheck your batteries because the battery was weak and I have to charge it
Esa SVery cool and helpful staff even when I a as having challenges.i hate moving far too much to ever want to do it again but ifi have to I'm starting here if they'll have me. Tha N k u...
Michael RBeing born again!
Jose oAlways great. Easy Easy. Thanks again.
Roland HThe truck I used had the check engine light on and since I picked it up after hours, I was stuck having to drive it.
Jasmine TMake sure the rental truck that is ordered is available before the schedule time the customer has requested.
Regina CExcellent service à la clientèle
Clyde TThe Uhaul- mobile app was giving me issues when I was picking up my truck around 6:45 am. I had to chat to get my issue resolved. I was submitting my drivers license and photos of myself and the app was giving me so many issues.
Marco AReturn process little confusing
Monica SAlthough the trucks was a little old, shaky and had loud engine noises going on, I only had a 6 miles drive and back so no big worries. The staff was great! Always smiling and welcoming. Explained in great detail the terms. My storage unit is smaller than I needed so I will be upgrading to a bigger storage soon!
Danielle KIt was busy when I arrived to drop the truck off but the agent had someone to come and assist me. Very clean and professional location.
Cherry MOffice staff was amazing. Great staff a facility.
Jody CGreat service … dependable trucks makes moving so much easier… a/c very cold… perfect for Texas weather
Alicia NRep was friendly and super helpful. Professional and thoroughly explained the process.
Telsherree HLa mujer que me atendió me descrimino y no quería atenderme porque no hablaba bien el English fue pésimo el customer service. Ella le gritó dos veces al muchacho de mantenimiento y el fue el que me pudo ayudar a rentar el camión.
Hector BThe steering wheel could be moved 1/4 turn while driving and have no effect, the affect was harrowing in turns and chicanes it was damn near dangerous. The gas tank was half full, necessitating a guess as to how much fuel to fill it with instead of just a fillup and done. the driver seat had springs worth through the sub foams and you could feel them in the butt. Worst truck I have ever rented. The location and the people manning the store were top notch and fine people, however the facilities maintaining these trucks needs a qualified quality control manager.
Veno STell ppl there is a large fee for using prepaid debit cards such as cash app and chime at booking.
Kawaii GI love every service, i would use it nexr time 👍
Thanh LEverything was very efficient and well handled
Mozell BWhitney was awesome and is an asset to your company!
Kim JIrene at the counter was RUDE & EXTREMELY CONFRONTATIONAL. She insisted that I take a 17' truck with no working a/c in this 100 degree Texas heat. After switching out of that and not having the truck we reserved, she gave me a bigger truck of which I would have rather a small one and expressed that to her but her RUDE demeanor wouldn't allow her to display good customer service. I mentioned the Uhaul guarantee to her and again a rude response saying how she "had" the 17' so the guarantee wouldn't apply in this case. I asked even if the truck isn't working properly? I know it's her duty to ensure that her (UHAUL) property/equipment is working properly. I then call customer service who agreed to process a refund. I've been a customer of this location in my community for almost 10 years. Will definitely be returning in hopes that Irene gets better customer service training.
Garry JThe shorter Asian lady could use some classes on addressing customer issues. Moving is hard on a person who has three smaller children. There was NO empathy shown from her. The other lady is AWESOME! Down to earth and very relatable.
Sergio REverything went wonderful that’s why I always chose Uhaul and away recommend
Sierra FI got charged for a missing dolly. I did have to return the truck without it bc I forgot it at my current residence but have since returned it. Please advise when I'll see that charge returned.
Semyon SBrittany was turkey awesome and had great customer service. Would highly recommend the ladies there
Eboni WIt was a great experience having done business with this uhaul service. Irene was so helpful and very kind. We will definitely use your services in the future. Merci
Barbara VDropped off after hours can’t offer much of an opinion
Jared DThey say one thing and they do another. For example I took a picture of the gas mileage and I put gas in and I still got charged for gas.
LETHA NThe receptionist can be friendly and not be so rude to the customer.
Hung KIrene is the best. ~Lolita
Lolita HGreat front desk staff
JUSTIN WNothing everything went fast and we'll with great customer service
damien uNo improvement. She was very professional.
Leonard L