All was well at this location.CAROLYN S.
Customer Reviews for Summerwood Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Kristopher, thanks for your help and professionalism!!!RUSSELL E.
Manager, Pat, yelled at me for dropping off trailer. Manager stated that her location did not accept the type of trailer I was dropping off and then gave me a number for uhaul that only worked during normal business hours (it was after hours already). Very unhelpful and unprofessional on a problem I could not prevent. The male manager, whose name I did not get, on the other hand was kind in helping me complete my drop off.Lindsey C.
Elizabeth and Patty make renting really easy. Merci.Vilma P.
Le client n'a pas laissé de commentaire.Carl B.
When I scheduled my pickup I selected 8am. Apparently the location opens at 9am. I was really disappointed I'd have to sit outside for an hour, but the owners saw what was going on and helped me before they officially opened. They turned around a very frustrating experience that U-Haul caused.CURTIS M.
Le client n'a pas laissé de commentaire.Micheal F.
Le client n'a pas laissé de commentaire.DAVID M.
Fast and convenientYair H.
My mileage usage was incorrectly recorded and had I not had the diligence to ensure I was properly charged, I would have been considerably overbilled. When I brought it to the attention of the staff they had no valid explanation other than I guess we owe you a refund. I found this alarming and suspicious.RICKEY L.
It was an easy in and out process. Thank you Elizabeth, very friendly.VILMA P.
My uhaul wasn't available, picking it up delayed my day an hour and I lost valuable time as I'm an event planner and it made me late. I had to leave and come back to the location before she found me another truck to rent. Your policy states the truck can possibly be rented out if you don't arrive within 15 minutes but it does nothing for the customer if our rental isn't available. Still very upset about thisKRYSTAL T.
Patty was very knowledgeable, she was working with someone on the phone and me also. Multitasking. Personality plus. Many, Many ThanksCarol C.
My rep was great friendly and very knowledgeable. SHE HAD GREAT CUSTOMER SERVICEARLISICIA B.
Le client n'a pas laissé de commentaire.Julie S.
Le client n'a pas laissé de commentaire.Jeremy G.
Le client n'a pas laissé de commentaire.DARIUS G.
Le client n'a pas laissé de commentaire.CLARENCE C.
The owners and staff here are fantastic! I would recommend them to anyone! I appreciate kindness and professionalism.TRINA B.
Nothing...very courteous and pleasant folks. My new "goto" for the 5x8's I use.JOE G.
Le client n'a pas laissé de commentaire.JOSEPH D.
Well I told the lady to put 100 miles but she didn't she put 40 and that made me pay way more then I had in my account now it's overdraftALBERTA P.
Le client n'a pas laissé de commentaire.Jerry P.
Le client n'a pas laissé de commentaire.Eboni L.
I was very happy with service! I was helped very promptly, a very helpful person, and friendly, i would rent there again, she needs to be recognized for excellent service.JEFFREY M.
Love the customer service, they came out and greeted us. Very friendly best U-Haul service i have had in years!!! I will rent from them again.Richard D.
Le client n'a pas laissé de commentaire.RICHARD D.
Absolutely wonderful customer service, thank you Pat and Elizabeth.Armando E.
Le client n'a pas laissé de commentaire.VERONICA M.
Le client n'a pas laissé de commentaire.ALFRED M.
I was charged a 25 $cleaning fee even tho the uhaul was spotless when I returned it. I even double check to make sure it was spotless when I arrived back to the drop off place. I made sure I cleaned it out.DARMOND L.
Very excellent customer service!!!CHRISTIAN F.
Le client n'a pas laissé de commentaire.Timothy D.
very professional and nice.NATYFFIA J.
Le client n'a pas laissé de commentaire.cornellius C.
I ordered a 10 foot truck and all I was able to get was a van. I didn't even get a discount, and I had to make more trips with a van. Horrible experienceDANIEL C.
The attendant was extremely friendly and helpful. Would definitely recommend.Andre V.
Very personable!!!GERALD L.
Le client n'a pas laissé de commentaire.MICHEAL F.
Truck have a word lock, i was charged for 2 days and i unavailable to use it because the word lock on the truck, no one was there to help take it off, uhaul emergency call center try to charge me to take the look offJOSE G.
Agent promptly & pleasantly met me at the truck and completed the return in good order & time.William W.
Le client n'a pas laissé de commentaire.DAVID L.
The young lady was very helpful and courteous. Best customer service I've experienced in a long time.Jiawana F.
Continue providing exceptional service just like you are!Cherry R.
Le client n'a pas laissé de commentaire.Frank C.
Le client n'a pas laissé de commentaire.KELVIN W.
Quick and easySherrier W.
Le client n'a pas laissé de commentaire.Patrick Z.
Le client n'a pas laissé de commentaire.PRECIOUS F.
Their poor maintenance program left me stranded on the highway in the middle of the night. Apparently they are not checking air pressure in the tires, tread wear, how old the tires are, and if they are dry rotted. In addition when I was leaving initially I received a hey can you verify the condition message in which I was sent photos of a very new looking trailer but received an obviously abused trailer. Please check out the equipment THOROUGHLY if you are renting.MAX LEE S.
Le client n'a pas laissé de commentaire.kevin W.
Le client n'a pas laissé de commentaire.LUIS B.
Not much. Very good customer service!Shawn F.
Le client n'a pas laissé de commentaire.Martin M.
Expensive af 1,09 per mile! Crazy wish I knew before I rented itJONATHAN R.
Le client n'a pas laissé de commentaire.Leslie W.
Fast and clean greatcraig C.
Le client n'a pas laissé de commentaire.Luis L.
Customer service counter was great , the cargo van itself was somewhat not applicable, had terrible smell inside made it hard breath in , also AC stop working in route....hope to have it resolve and repaired for next customerMichael C.
Le client n'a pas laissé de commentaire.Zinnia Z.
Le client n'a pas laissé de commentaire.CALVIN F.
When i called for info before i did my reservation online, i was told it could be done over the phone. I specifiically said i need the truck for 24 hours yet it was reserved for 15 by the operator. When i noticed the error it was the time i picked it up. I called to have it revised but they took to long to pick up. Around the time i had to return the truck thr lady from the location called to see if i was on my way, and i said yes but i woulf be late. With alot of sarcasm she said I TOLD YOU WE NEEDED BACK TODAY AT 9:45, and i said Well i did ask for 24 hours but was given 15 by her. She the said WELL WE WILL SEE WHAT NEEDS TO BE DONE very rudely. I will never return to this location and most likely Uhaul. The entire mobile process was too much.Martha M.
Le client n'a pas laissé de commentaire.REDENTOR B.
Le client n'a pas laissé de commentaire.JORGE HOMERO A.
Everything was perfectAKROMAN S G.
Dropped it off after hours, was easy to do the online return process.Ethan L.
AN insurance waiver was added to my reservation and I didn't notice it. I was in a hurry and when I did notice it, which was a few hours later and I called this location, I was directed back to the 800 #. Poor customer service. It was not apart of my original reservation and I pre-checked in online, so I thought there would be no issues.Michael O.
Fantastic customer service every time. Special shout out to Elizabeth who helped me in office, very professional customer service. Quick and easy made my moving worries subside. THANK YOU !!Patricia W.
The young lady that waited on me was very courteous and professional. Customer service was quick and efficient.ROYNELL R.
The customer service was absolutely awesome. Very kind and personalized experience. Respected all covid guidelines. The facility was clean and well kept. The uhaul truck was in good condition no issues with the truck.Cherry Y.
Le client n'a pas laissé de commentaire.Cheryl W.
Le client n'a pas laissé de commentaire.Stedman T.
Staff be there when time to pickup truck. No call that staff running late .No one answered the phone when I tried to find out what was going on. give client all information, Rented & returned in same day. Wasn't told we would be charged 20 $convenience fee if we didn't check in on mobile device. Took 3 days to get a receipt. Will not recommend this location to anyone. check in on mobile device. couldn't get any type of receipt upon rental & took an additional 3 days to find out the charges. Moving is stressful enough without the worry of possibly not getting a truck & not given all the details of the charges. Will not recommend to anyone.John L.
Le client n'a pas laissé de commentaire.Angelica A.
Le client n'a pas laissé de commentaire.Patricik S.
Very friendly. Easy drop off.Rose G.
Le client n'a pas laissé de commentaire.Arnold H.
Le client n'a pas laissé de commentaire.Heather G.
cell phone signal very bad in this area took me 45 minutes to rent the truck. Then when I returned the truck logged on and wwnt through the steps. I thought I returned it but it didn't go through and I was charged 20 $convenience fee.BRITTANY A.
Very nice and professionalGary B.
Patty was very helpful but ended up being a nuisance. When I initially called to rent the UHAUL and explained my situation, she said she couldn't allow her 15 foot truck to be gone that long. I was wanting to pick it up on Thursday and bring back Friday evening AFTER I closed on my home at 3 pm. However, something came up on Thursday and I needed to pick the vehicle up sooner than my reservation at 12 noon. Instead of picking up the one that I reserved at another location, Patty told me just to come get hers from that location. On Friday morning at about 11:30 she called asking was I on my way back with the truck. I replied no and explained again that we weren't closing until 3 pm and would still have to return back from closing and unload the truck. She said ok. But around 5:30ish she called again. At that time, we were on our way back from closing and headed to begin unloading the truck. I know she just probably forgot about my situation, but it was bothersome to keep being called about the truck when I explicitly told her everything from the beginning.Lakia J.
Le client n'a pas laissé de commentaire.Rebecca R.
Le client n'a pas laissé de commentaire.Frederick P.
Le client n'a pas laissé de commentaire.Rodney M.
Le client n'a pas laissé de commentaire.Kimberly T.
Le client n'a pas laissé de commentaire.Wilmer M.
Le client n'a pas laissé de commentaire.ANTONIO B.
The representative unhooked the trailer and sent us on our way. All under 5 minutes.Enrique M.
The truck had a strong odor like cigarette smoke.Caudrell J.
Le client n'a pas laissé de commentaire.Harold T.
Le client n'a pas laissé de commentaire.YOLANDA J.
The process was efficient and professional. I would use them again and recommend this location without hesitation.CARLOS MANUEL P.
Le client n'a pas laissé de commentaire.DWAYNE TILLMAN S.
Clean the inside and outside of the UHaul for the customers. Often their precious items are being moved and they want to do so with the comfort of knowing the means by which they are moving those items are valued, as well.Sharon C.
The truck got the job done but half way through my trip the AC stopped blowing cold. The inside of the truck had hand prints all over the windows and broken glass in the back of the truck. The online website would not let me complete my reservation and I had to call the 1-800 number to make my reservation. I chose the 10 $vehicle protection plan but when I got the the counter the lady said it doesn't show that I selected anything and charge me 14 $for the protection.Christopher L.
Was asked the day before if I wanted 24 hour pick up or do it at the desk, I said in person at desk because I'm not good with phones. Next day I show up and the lady has a attitude saying I was supposed to do 24 hour pick up that they don't do it at the desk anymore. She was the one the day before said I could. Pretty much calling me a liar. I bit my tounge and just let it be. Won't be coming back to these storage againArthur E.
Le client n'a pas laissé de commentaire.Catherene R.
Le client n'a pas laissé de commentaire.CHRISTYLE M.
Le client n'a pas laissé de commentaire.Kevin C.