Customer Reviews for Summerwood Self Storage
(Concessionnaire U-Haul dans le voisinage)

295 évaluations

14411 W Lake Houston Pkwy   Houston, TX 77044

(281) 886-0186

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(281) 886-0186

14411 W Lake Houston Pkwy
Houston, TX 77044

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Service was quick and easy. The only issue was the information provided at checking on the Uhaul app was not transmitted to the pick-up location.

JON B. 
Évaluation :
5

I truly needed to finish this moving project, my little toyota couldn't do. I had to ask for the Cargo Van, and the staff came through for me, AGAIN-I got it done-finally (all by myself). I am so grateful to how wonderful, helpful, true professional customer service! Almost like family love, a quality lacking in people these days.

LORETTA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

It ain't broke - they're the best, helpful, kind and great location with great folks!

LORETTA T. 
Évaluation :
5

Great service and quick.

Jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ami M. 
Évaluation :
5

Everything went well. No improvements

LOLITA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETOYA G. 
Évaluation :
5

The ladies at this location where very helpful and assist me in having the truck on time since I was in a tight schedule.

Luz S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AVERY JAMARE J. 
Évaluation :
5

nothing

Bridget C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE H. 
Évaluation :
5

They went above and beyond extending my time due to moving helpers not showing up. There were a few things in the cab from the previous users, nothing major..

RICHARD S. 
Évaluation :
5

This is my go to location everyone is always very nice and welling to help when needed

COURTNEY MORGAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
1

Over charged for gas and mileage driven, unnecessary headaches....... The lady lacking customer service, didn't care just give the 1800 number to solve my situation

JORGE M. 
Évaluation :
5

The couple that run the place always seem to be in good spirits. They are definitely "by the book" so don't expect to whip in and out. I was called before my pickup time to see if I was coming and the morning after to see if if i was coming back lol...very nice folks

JOE G. 
Évaluation :
4

All was well at this location.

CAROLYN S. 
Évaluation :
5

Kristopher, thanks for your help and professionalism!!!

RUSSELL E. 
Évaluation :
1

Manager, Pat, yelled at me for dropping off trailer. Manager stated that her location did not accept the type of trailer I was dropping off and then gave me a number for uhaul that only worked during normal business hours (it was after hours already). Very unhelpful and unprofessional on a problem I could not prevent. The male manager, whose name I did not get, on the other hand was kind in helping me complete my drop off.

Lindsey C. 
Évaluation :
5

Elizabeth and Patty make renting really easy. Merci.

Vilma P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
5

When I scheduled my pickup I selected 8am. Apparently the location opens at 9am. I was really disappointed I'd have to sit outside for an hour, but the owners saw what was going on and helped me before they officially opened. They turned around a very frustrating experience that U-Haul caused.

CURTIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Fast and convenient

Yair H. 
Évaluation :
1

My mileage usage was incorrectly recorded and had I not had the diligence to ensure I was properly charged, I would have been considerably overbilled. When I brought it to the attention of the staff they had no valid explanation other than I guess we owe you a refund. I found this alarming and suspicious.

RICKEY L. 
Évaluation :
5

It was an easy in and out process. Thank you Elizabeth, very friendly.

VILMA P. 
Évaluation :
2

My uhaul wasn't available, picking it up delayed my day an hour and I lost valuable time as I'm an event planner and it made me late. I had to leave and come back to the location before she found me another truck to rent. Your policy states the truck can possibly be rented out if you don't arrive within 15 minutes but it does nothing for the customer if our rental isn't available. Still very upset about this

KRYSTAL T. 
Évaluation :
5

Patty was very knowledgeable, she was working with someone on the phone and me also. Multitasking. Personality plus. Many, Many Thanks

Carol C. 
Évaluation :
4

Thanks

deanna H. 
Évaluation :
5

My rep was great friendly and very knowledgeable. SHE HAD GREAT CUSTOMER SERVICE

ARLISICIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIUS G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLARENCE C. 
Évaluation :
5

The owners and staff here are fantastic! I would recommend them to anyone! I appreciate kindness and professionalism.

TRINA B. 
Évaluation :
5

Nothing...very courteous and pleasant folks. My new "goto" for the 5x8's I use.

JOE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
2

Well I told the lady to put 100 miles but she didn't she put 40 and that made me pay way more then I had in my account now it's overdraft

ALBERTA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eboni L. 
Évaluation :
5

I was very happy with service! I was helped very promptly, a very helpful person, and friendly, i would rent there again, she needs to be recognized for excellent service.

JEFFREY M. 
Évaluation :
5

Love the customer service, they came out and greeted us. Very friendly best U-Haul service i have had in years!!! I will rent from them again.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Absolutely wonderful customer service, thank you Pat and Elizabeth.

Armando E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED M. 
Évaluation :
4

I was charged a 25 $cleaning fee even tho the uhaul was spotless when I returned it. I even double check to make sure it was spotless when I arrived back to the drop off place. I made sure I cleaned it out.

DARMOND L. 
Évaluation :
5

Very excellent customer service!!!

CHRISTIAN F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

very professional and nice.

NATYFFIA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cornellius C. 
Évaluation :
1

I ordered a 10 foot truck and all I was able to get was a van. I didn't even get a discount, and I had to make more trips with a van. Horrible experience

DANIEL C. 
Évaluation :
5

The attendant was extremely friendly and helpful. Would definitely recommend.

Andre V. 
Évaluation :
5

Very personable!!!

GERALD L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHEAL F. 
Évaluation :
1

Truck have a word lock, i was charged for 2 days and i unavailable to use it because the word lock on the truck, no one was there to help take it off, uhaul emergency call center try to charge me to take the look off

JOSE G. 
Évaluation :
5

Agent promptly & pleasantly met me at the truck and completed the return in good order & time.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
4

The young lady was very helpful and courteous. Best customer service I've experienced in a long time.

Jiawana F. 
Évaluation :
5

Continue providing exceptional service just like you are!

Cherry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELVIN W. 
Évaluation :
5

Quick and easy

Sherrier W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRECIOUS F. 
Évaluation :
1

Their poor maintenance program left me stranded on the highway in the middle of the night. Apparently they are not checking air pressure in the tires, tread wear, how old the tires are, and if they are dry rotted. In addition when I was leaving initially I received a hey can you verify the condition message in which I was sent photos of a very new looking trailer but received an obviously abused trailer. Please check out the equipment THOROUGHLY if you are renting.

MAX LEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS B. 
Évaluation :
5

Not much. Very good customer service!

Shawn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin M. 
Évaluation :
3

Expensive af 1,09 per mile! Crazy wish I knew before I rented it

JONATHAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W. 
Évaluation :
5

Fast and clean great

craig C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis L. 
Évaluation :
5

Customer service counter was great , the cargo van itself was somewhat not applicable, had terrible smell inside made it hard breath in , also AC stop working in route....hope to have it resolve and repaired for next customer

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zinnia Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CALVIN F. 
Évaluation :
2

When i called for info before i did my reservation online, i was told it could be done over the phone. I specifiically said i need the truck for 24 hours yet it was reserved for 15 by the operator. When i noticed the error it was the time i picked it up. I called to have it revised but they took to long to pick up. Around the time i had to return the truck thr lady from the location called to see if i was on my way, and i said yes but i woulf be late. With alot of sarcasm she said I TOLD YOU WE NEEDED BACK TODAY AT 9:45, and i said Well i did ask for 24 hours but was given 15 by her. She the said WELL WE WILL SEE WHAT NEEDS TO BE DONE very rudely. I will never return to this location and most likely Uhaul. The entire mobile process was too much.

Martha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REDENTOR B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE HOMERO A. 
Évaluation :
5

Everything was perfect

AKROMAN S G. 
Évaluation :
4

Dropped it off after hours, was easy to do the online return process.

Ethan L. 
Évaluation :
2

AN insurance waiver was added to my reservation and I didn't notice it. I was in a hurry and when I did notice it, which was a few hours later and I called this location, I was directed back to the 800 #. Poor customer service. It was not apart of my original reservation and I pre-checked in online, so I thought there would be no issues.

Michael O. 
Évaluation :
5

Fantastic customer service every time. Special shout out to Elizabeth who helped me in office, very professional customer service. Quick and easy made my moving worries subside. THANK YOU !!

Patricia W. 
Évaluation :
5

The young lady that waited on me was very courteous and professional. Customer service was quick and efficient.

ROYNELL R. 
Évaluation :
5

The customer service was absolutely awesome. Very kind and personalized experience. Respected all covid guidelines. The facility was clean and well kept. The uhaul truck was in good condition no issues with the truck.

Cherry Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stedman T. 
Évaluation :
4

Staff be there when time to pickup truck. No call that staff running late .No one answered the phone when I tried to find out what was going on. give client all information, Rented & returned in same day. Wasn't told we would be charged 20 $convenience fee if we didn't check in on mobile device. Took 3 days to get a receipt. Will not recommend this location to anyone. check in on mobile device. couldn't get any type of receipt upon rental & took an additional 3 days to find out the charges. Moving is stressful enough without the worry of possibly not getting a truck & not given all the details of the charges. Will not recommend to anyone.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricik S. 
Évaluation :
5

Very friendly. Easy drop off.

Rose G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arnold H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G. 
Évaluation :
3

cell phone signal very bad in this area took me 45 minutes to rent the truck. Then when I returned the truck logged on and wwnt through the steps. I thought I returned it but it didn't go through and I was charged 20 $convenience fee.

BRITTANY A. 
Non les évaluations ont été soumises pour cet établissement.

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