Customer Reviews for Summerwood Self Storage
(Concessionnaire U-Haul dans le voisinage)

337 évaluations

14411 W Lake Houston Pkwy   Houston, TX 77044

(281) 886-0186

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(281) 886-0186

14411 W Lake Houston Pkwy
Houston, TX 77044

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Y. 
Évaluation :
5

Great location! Friendly, knowledgeable and professional staff! Great inventory of vehicles to rent and very reasonable prices for vehicles and supplies!

TERRANCE H. 
Évaluation :
5

None! Great!

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REESE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL A. 
Évaluation :
5

conveniant, clean, quick & friendly service

ARTHUR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Customer service was exceptional!

CHARLES Y. 
Évaluation :
5

Nothing everything was great

JOHN F. 
Évaluation :
5

Excellent service à la clientèle

CALVIN M. 
Évaluation :
4

Friendly staff, convenient location, good place to come for a truck!

dorothea B. 
Évaluation :
5

OUTSTANDING customer service with both Agents.

Rhonda M J. 
Évaluation :
1

19,95 is not what you pay. Mileage fee should be made clear in advertising along with others fees inccured when renting equipment. I ended up paying 360+ on a 5 day rental because mileage was a whopping 200+ and had I understood the mileage fees I certainly would have monitored this and perhaps not rented for 5 days. Should be a cheaper mileage rate for renting more than 3 days. In conclusion the 19,95 is misleading and others should beware of this fact and that you're also charged for mileageand other fees in adition to the 19,95 advertised.

MELVIN D. 
Évaluation :
5

The lady that received the u-haul return did not provide a physical or online receipt. She was not helpful or courteous. Did not like the experience at this location.

Stacy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS A. 
Évaluation :
5

Excellent customer service,professional and very friendly. I will recommend this location for the friends and family

SUSIL S. 
Évaluation :
5

Very good service.

JEFFERY J. 
Évaluation :
4

Quick and easy return.

TIMOTHY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Customer service was awesome!

KENNETH L. 
Évaluation :
5

The service was excellent I wouldn't change anything.

Hafshe P. 
Évaluation :
5

fast & friendly service!!

TONY W. 
Évaluation :
5

I had one surprise-- the truck had no ramp, A tow hitch had been installed in place of the ramp. The U-haul agent did not mention that to me. It complicated and made the loading of the truck harder but not impossible.

CLYDE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan T. 
Évaluation :
2

Tire pressure was off. Brakes were very delayed.

ARDRIONNE L. 
Évaluation :
5

Keep up the great service. Thank you.

PATRICIA M. 
Évaluation :
5

Twice I have tried reserving the Uhaul online and both times even though I had a confirmation number neither were in the system when I went to pick it up. Twice I have tried returning the Uhaul using the online system and Twice it would not let me finish the process. It stopped working after I uploaded the first picture to show the cleanliness. The thumbnail was there but it would not let me take the second picture.

CHRISTOPHER B. 
Évaluation :
5

The staff were so kind and helpful!

Ashley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN G. 
Évaluation :
5

This location was the most pleasant and professional! The lady working was literally running around helping everyone! She was masked up and so nice!

Ashley B. 
Évaluation :
5

Summerwood Self Storage and Uhaul is very friendly and convenient. I am a frequent customer and everytime I have been, the service has been nothing but stellar.

JERRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha M. 
Évaluation :
5

First rental had check engine light come on during drive down the street, but came back and got a different truck with no issues. Forgot personal dolly in the back of rental, but agent contacted me letting me know it was still left. Thanks for the great customer service!

Phong L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge A. 
Évaluation :
2

The equipment was fine. The customer service at that location leaves a lot to be desired (it was the woman, not the man). I was not impressed at all. I was made to feel like I was putting them out for them to do our rental.

Audrey H. 
Évaluation :
5

The Brake Pedal and Gas Pedal are alarmingly closely located. A caution should be given to customers that a foot can easily get caught between the 2 Pedals. I nearly had an accident pulling out of the Uhaul lot when my feet became entangled!!!

JOHN C. 
Évaluation :
2

The girl was by her self she was extremelyBusy and was very unhelpful it is not my problem there wasn't enough people a courtesy check revealed a dent on the hood shePut a sticker on it but wrote nothing down again she was so busy very unacceptable not to go over the equipment and how everything works

WILLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michail P. 
Évaluation :
3

Make sure whoever is handling the customer service counter that they provide friendly customer service to its customers. The lady at the counter was very dry and unapproachable. She was not a pleasant person. She provided no smile, no friendly small talk. I just wanted to get my key and get the hell out of there.

TONYA S. 
Évaluation :
5

They didn't have a dolly in the truck. We had nothing to move the washer and dryer.

KAYLA F. 
Évaluation :
5

Managers were very helpful and informative. Had a good supply of products to buy. Did not encounter any improvements needed.

DUANE M. 
Évaluation :
5

Service was quick and easy. The only issue was the information provided at checking on the Uhaul app was not transmitted to the pick-up location.

JON B. 
Évaluation :
5

I truly needed to finish this moving project, my little toyota couldn't do. I had to ask for the Cargo Van, and the staff came through for me, AGAIN-I got it done-finally (all by myself). I am so grateful to how wonderful, helpful, true professional customer service! Almost like family love, a quality lacking in people these days.

LORETTA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

It ain't broke - they're the best, helpful, kind and great location with great folks!

LORETTA T. 
Évaluation :
5

Great service and quick.

Jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ami M. 
Évaluation :
5

Everything went well. No improvements

LOLITA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETOYA G. 
Évaluation :
5

The ladies at this location where very helpful and assist me in having the truck on time since I was in a tight schedule.

Luz S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AVERY JAMARE J. 
Évaluation :
5

nothing

Bridget C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE H. 
Évaluation :
5

They went above and beyond extending my time due to moving helpers not showing up. There were a few things in the cab from the previous users, nothing major..

RICHARD S. 
Évaluation :
5

This is my go to location everyone is always very nice and welling to help when needed

COURTNEY MORGAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
1

Over charged for gas and mileage driven, unnecessary headaches....... The lady lacking customer service, didn't care just give the 1800 number to solve my situation

JORGE M. 
Évaluation :
5

The couple that run the place always seem to be in good spirits. They are definitely "by the book" so don't expect to whip in and out. I was called before my pickup time to see if I was coming and the morning after to see if if i was coming back lol...very nice folks

JOE G. 
Évaluation :
4

All was well at this location.

CAROLYN S. 
Évaluation :
5

Kristopher, thanks for your help and professionalism!!!

RUSSELL E. 
Évaluation :
1

Manager, Pat, yelled at me for dropping off trailer. Manager stated that her location did not accept the type of trailer I was dropping off and then gave me a number for uhaul that only worked during normal business hours (it was after hours already). Very unhelpful and unprofessional on a problem I could not prevent. The male manager, whose name I did not get, on the other hand was kind in helping me complete my drop off.

Lindsey C. 
Évaluation :
5

Elizabeth and Patty make renting really easy. Merci.

Vilma P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
5

When I scheduled my pickup I selected 8am. Apparently the location opens at 9am. I was really disappointed I'd have to sit outside for an hour, but the owners saw what was going on and helped me before they officially opened. They turned around a very frustrating experience that U-Haul caused.

CURTIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Fast and convenient

Yair H. 
Évaluation :
1

My mileage usage was incorrectly recorded and had I not had the diligence to ensure I was properly charged, I would have been considerably overbilled. When I brought it to the attention of the staff they had no valid explanation other than I guess we owe you a refund. I found this alarming and suspicious.

RICKEY L. 
Évaluation :
5

It was an easy in and out process. Thank you Elizabeth, very friendly.

VILMA P. 
Évaluation :
2

My uhaul wasn't available, picking it up delayed my day an hour and I lost valuable time as I'm an event planner and it made me late. I had to leave and come back to the location before she found me another truck to rent. Your policy states the truck can possibly be rented out if you don't arrive within 15 minutes but it does nothing for the customer if our rental isn't available. Still very upset about this

KRYSTAL T. 
Évaluation :
5

Patty was very knowledgeable, she was working with someone on the phone and me also. Multitasking. Personality plus. Many, Many Thanks

Carol C. 
Évaluation :
4

Thanks

deanna H. 
Évaluation :
5

My rep was great friendly and very knowledgeable. SHE HAD GREAT CUSTOMER SERVICE

ARLISICIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIUS G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLARENCE C. 
Évaluation :
5

The owners and staff here are fantastic! I would recommend them to anyone! I appreciate kindness and professionalism.

TRINA B. 
Évaluation :
5

Nothing...very courteous and pleasant folks. My new "goto" for the 5x8's I use.

JOE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
2

Well I told the lady to put 100 miles but she didn't she put 40 and that made me pay way more then I had in my account now it's overdraft

ALBERTA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eboni L. 
Évaluation :
5

I was very happy with service! I was helped very promptly, a very helpful person, and friendly, i would rent there again, she needs to be recognized for excellent service.

JEFFREY M. 
Évaluation :
5

Love the customer service, they came out and greeted us. Very friendly best U-Haul service i have had in years!!! I will rent from them again.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Absolutely wonderful customer service, thank you Pat and Elizabeth.

Armando E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED M. 
Évaluation :
4

I was charged a 25 $cleaning fee even tho the uhaul was spotless when I returned it. I even double check to make sure it was spotless when I arrived back to the drop off place. I made sure I cleaned it out.

DARMOND L. 
Évaluation :
5

Very excellent customer service!!!

CHRISTIAN F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

very professional and nice.

NATYFFIA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cornellius C. 
Évaluation :
1

I ordered a 10 foot truck and all I was able to get was a van. I didn't even get a discount, and I had to make more trips with a van. Horrible experience

DANIEL C. 
Évaluation :
5

The attendant was extremely friendly and helpful. Would definitely recommend.

Andre V. 
Non les évaluations ont été soumises pour cet établissement.

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