Évaluations des clients Sun Copies

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sun Copies

Cote générale :

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ROBERT B.
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Great customer service! The van had steering issues. It pulled to the left and while on the highway, it drifted to the left and right. It probably needs a front end alignment.

ERICA R.
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Le client n'a pas laissé de commentaire.

GHASSANIBRAHIM R.
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Le client n'a pas laissé de commentaire.

WYNN W.
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None

Mauri L.
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Truck was dirty upon pick up and during pick up and drop off I waited unnecessary extended time due to the person working was on personal calls.

GARY H.
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Le client n'a pas laissé de commentaire.

KELVIS P.
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Le client n'a pas laissé de commentaire.

Michael M.
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The truck I was issued had very loose/sloppy steering. There was about 20 to 30 degrees of play before the wheels reacted. It maid it difficult to smoothly maintain a straight path and reliably steer the truck especially in city traffic. I only had a short local move so I managed with it, but I would hav hesitated to take it on a longer trip.

Scott R.
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Reserved an appliance dolly. Was not available at pickup. No apology was offered. Had to go to Grand Rental Station to rent a appliance dolly. Will not rent from that location or from U-haul again when there are other options.

Brian K.
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Le client n'a pas laissé de commentaire.

Michael M.
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The truck I was assigned was bigger than the one I reserved. That did complicate getting it in to the places I needed to park to load and unload. It would have been nice to know about this before I arrived for the pickup. I supposedly had a confirmed reservation.

THAD B.
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I had an effortless rental experience!

Gary A.
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Nice trailer

estella M.
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Le client n'a pas laissé de commentaire.

KARI K.
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My order was incorrect, tried telling me I had to have it returned in 23 hrs instead of agreement I had made w April which was before 9 am on Sunday. Truck had crap in back from previous renters. Headlights barely lit up the road. Charged me twice, boxes were not available for what requested.

Rashaud P.
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Le client n'a pas laissé de commentaire.

carolyn R.
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Le client n'a pas laissé de commentaire.

MONA B.
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Nothing I was satisfied overall, an how professional he done business

PHILIP E.
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Not open on Sunday so had to pick up the truck on Saturday and returned within 24 hours and was still charged for 2 days. The gentleman at the counter told me the wrong truck so it took me 30 mins trying to figure out that the key he gave me was to the wrong truck.

PATRICIA D.
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Great customer service.

Timothy B.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

HERBERT M.
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Need to have regular 2 wheelers available not just appliance 2 wheelers Pretty nice location soooo much better than the one I started to go with. It was awful!!

Christopher H.
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Le client n'a pas laissé de commentaire.

vondria J.
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Le client n'a pas laissé de commentaire.

CONNIE K.
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Le client n'a pas laissé de commentaire.

JASON M.
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Vehicle was not very well maintained. Operators at this location tried to insist that I sign an acceptance of vehicle condition without walking around the vehicle. There were more damage stickers on the outside then there was intact vinyl wrap on the box portion of the truck. A large chunk of metal was missing from the front passenger side of the box. Without informing us about the issue, the ignition tumbler sticks almost every single time, almost leaving us stranded. They claimed that the gas tank was 'FULL' when it was parked facing down a significant slope it read barely in F. Drove less than 20 miles and to fill it up took 5 gallons! Will never trust or use this location again.

DANIEL H.
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Replace the truck. First abs light is on shouldn't even have been rented like that. The the steering wheel at 4 o clock when driving straight. The exhaust is leaking and causing poor fuel economy too. I've got alot of uhauls in my day that was the worst truck I've ever been in from u haul.

Debbie F.
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L

ALAN S.
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Le client n'a pas laissé de commentaire.

deanna S.
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Clean seats

SAMANTHA C.
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Great customer service, rates and professionalism

Susan R.
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Le client n'a pas laissé de commentaire.

Maureen D.
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Inside of cab needed vacuumed out. There was a cashew nut in the middle of the floor and some kind of spill on the mat in the back of the van. Beyond those 2 issues it was great.

JAMES F.
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the guy gave us a bigger truck and he was right on time with doing it thats what you need somebody on the business who knows the business , THANKS AGAIN

Jahanna D.
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Le client n'a pas laissé de commentaire.

HERBERT M.
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Le client n'a pas laissé de commentaire.

Briana C.
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I prepaid for my reservation online and received confirmation. When I got to Sun Copies, the older gentleman working told me the truck was not reserved yet. He started a new reservation for me and told me it would be “cheaper” to drive all the way back to this location from St. Louis to drop it off. The mileage is over $1 per mile after the original miles You are given so I would've been spending an additional $60. He continued saying that it would be cheaper even after I said no, I'll drop it off in St. Louis where I was moving anyway. He did not fill out the gas marker, so I had no idea how much gas was even in the car to start because it wasn't marked. We filled it up at the end but I could've wasted money considering I had no reference point of where to fill it back up to. There was a sign saying if not fully fueled back up I would incur a $30 fee. How can you charge a fee when you didn't even tell me how much gas there was in the first place? When we got to St. Louis, we returned the truck to the Dutchtown location as I originally indicated on my online reservation (that the man said never went through) and even the worker at the Dutchtown location stated what the man at Sun Copies told me was incorrect and false information to drive the truck back for a cheaper amount. This is unprofessional of U-Haul to be having people like this represent your company, and I will not be renting from them again. The fact that such misinformation was spread and I was intimidated/attempted to be forced into returning a truck that would cost me MORE MONEY is a form of price-gauging and is not right. You should be ashamed and I am disappointed that I spent $109 on such service.

Daniel O.
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Le client n'a pas laissé de commentaire.

Mark A.
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Le client n'a pas laissé de commentaire.

KATHRYN B.
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Le client n'a pas laissé de commentaire.

DEBORAH B.
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Le client n'a pas laissé de commentaire.

matthew A.
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If I wasn't in a bind I would have walked out and used a different service.

JEFFRIE W.
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The owner of Son copies was a very gentle, patient, and generous man. It was an absolute pleasure to work with that family!

Tilli G.
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Quick and good customer service.

herb B.
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Le client n'a pas laissé de commentaire.

Cristofer B.
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Le client n'a pas laissé de commentaire.

Brandon D.
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The on-duty service rep, Gunna Ravi needs some customer service training. When asked questions for clarity, in regards to information needed to complete the rental transaction, he became disrespectful and inappropriate. I would gladly recommend the U-Haul rental services at this location if this particular individual was not the representative a customer would have to encounter.

Rick J.
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Le client n'a pas laissé de commentaire.

JON M.
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Everything was okay except I was charged for two days. I told the man I needed a trailer for about 4 hrs. I ended up using trailer for 4 1/2 hrs, returned it at 7:30p. He closed at 7p. They don't tell you that unless you specifically ask for a 24 hr rental, same price, they go to a 6 hr rental. Since he was closed he decided I used it for two 6 hr rentals - even tho a 24 hr rental costs same as a 6 hr. BUT you have to state you want it for 24 hrs. I called uhaul and they are giving me a refund.

Catherine H.
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I didn't understand why I had to present my license and credit card again in person when I had already done everything electronically. It slowed down my pickup

Whitney S.
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Le client n'a pas laissé de commentaire.

Darryl W.
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N/A

Lakeisha C.
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Nothing at this time.. no complaints at all

Alan L.
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The online check in and return went very well

MONICA R.
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due o covid, closed lobby understandable, but i was unable to hear what agent saying hes on phone talking to other customers while i am standing outside in cold suggest some type speaker system so customer can communicate with agent duh

Rick J.
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Le client n'a pas laissé de commentaire.

Gerrett C.
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I have mixed reviews about my experience with renting in the St Louis area. I purchased a couch in Fairview and needed a truck for a one way trip. The first location that I went to rent a uhaul from was Midwest Clearance Center which was across the street from Value City Furniture. Being from Carbondale this was the closet Value city Furniture store. After my information was taken I was told that “ it's was frowned upon for them to rent me a one way truck”. I was very disappointed by this because I had to drive further away to another uhaul location to pick up another truck. Luckily the Sun Copies location was only a few miles away and doesn't frown upon truck rentals regardless of in town or one way trips!

LORI P.
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Le client n'a pas laissé de commentaire.

CASSANDRA M.
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Le client n'a pas laissé de commentaire.

Danyil D.
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The employee was not friendly and did not accurately inform me of the charges. I was told I would only be charged extra if I went over a hundred miles but I was charged.79 per mile anyway. The truck was not swept and clean when I picked it up!!

PATRICK W.
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Le client n'a pas laissé de commentaire.

Carol W.
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Make sure you have photos of online order. I had to remind the representative that I reserved furniture moving covers. I was told if I drove ten miles I would need to refill with gas and leave gas monitor at 1/4 of a tank. I drove ten miles.I got gas and the meter read 1/4 tank. The representative stated I was under 1/4 tank. However, once, I took a picture of the gas meter, he then said there would not be an extra charge. I believe he wanted the tank to read slightly more than 1/4 of a tank. But the policy stated I only need to bring it back with 1/4 of a tank.

Jasmine F.
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Le client n'a pas laissé de commentaire.

DOUG S.
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Ravi was great!!! Very pleasant and easy to work with!!

Timothy D.
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Le client n'a pas laissé de commentaire.

Steven E.
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Sweep out the van

Lonnie J.
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I do a lot of uhaul rental and this is by far my favorite location. They're friendly, professional and helping. I've never hag a problem with pick up, I've never had a problem service in any respect. On the scale of 1-10. I give them a 15

Shay P.
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Requested dolly was not in truck

THOMAS O.
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Please let customer know about the requirement for three points of contact prior to rental and pickup.

Ronald A.
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Le client n'a pas laissé de commentaire.

VERNON S.
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The owner is a total joke. Very unprofessional

Stephanie G.
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Le client n'a pas laissé de commentaire.

JESSICA M.
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Le client n'a pas laissé de commentaire.

Sean G.
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I requested 10 hours for the single day truck on my reservation online. (Which was still within their business hours) The clerk told me I was only allowed 4-6 hours, and told me my move wouldn't take that long. He argued with me that 'they don't do 10 hours' and 'what do you need 10 hours for' and basically bullied me into submission. Well, we just barely got the truck back with 10 minutes to spare and I still have stuff I need to move that I've taken to hoping I can find a friend with a truck. When I brought it back, he acted like it was a bad thing we drove so few miles. It was a terrible experience. The truck itself though was a good truck, drove well, and did a good job for the little time we got out of it.

BERTHA C.
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Le client n'a pas laissé de commentaire.

Joey H.
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The place I went to rent it was dirty and smelled. The truck didn't run the best and headlights didn't work very well

TIFFANY N.
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Poor customer service and also check engine light came on in vehicle soon as I left the uhaul place

Corey M.
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Drove to 3 separate locations before returning to this one, which was my original booking location. Wasted over an hour and a decent amount of gas due to poorly managed locations and damage/theft to uhaul trailers. Would like a larger refund than the $50 I received.

Doug J.
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We truly like working with this company, so professional and likable.

nancy S.
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This location is ran by a Great and Honest couple. If you need an Uhaul truck in the Belleville, Swansea or Fairview Heights IL area, THIS IS WHERE TO GO??!!!

Karen P.
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Le client n'a pas laissé de commentaire.

ANDREW B.
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Great service

Patricia D.
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Le client n'a pas laissé de commentaire.

Bruce K.
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Le client n'a pas laissé de commentaire.

darrell C.
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Le client n'a pas laissé de commentaire.

DAVIS W.
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Le client n'a pas laissé de commentaire.

roland S.
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The self-service process didn't meet expectations. Process was cumberson and franchise e didn't seem to fully understand self-service process with combination of online and mandatory direct communications requirement with a Uhaul self verification agent. Process should be customer friendly and checklist driven to include online and direct contact requirements.

JON H.
Évaluation :

Make sure that the trucks are cleaned at Sun , in Swansea, Illinois, are cleaned.. Truck was nasty inside the cab, and in the back of truck, where the furniture had to go! Not pleased with that at all. Other than that, it was ok..

sally M.
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Le client n'a pas laissé de commentaire.

Michael L.
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Tire flew off three hours into trip so equipment was not properly inspected prior to reissue

LATISHA C.
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Let the customer aware the money that's holder won't be back in there account for 7-10 days

BRIAN B.
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Very accommodating.

Anthony D.
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They are very unprofessional and and very uninformative.

Bobby P.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

STEVE C.
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This guy at Sun Copies told us we could drop the truck off anywhere....totally not true ! Called Storage Sense in Sebastian Florida and she said yes we could return it there I nly to be told “NO” when we arrived ??

Beverly E.
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The only improvement I would offer is to be more informative about the return process.

Matthew J.
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Le client n'a pas laissé de commentaire.

JOY R.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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