Customer Reviews for Sun Copies
(Concessionnaire U-Haul dans le voisinage)

1 072 évaluations

4019 N Illinois St Ste 100   Swansea, IL 62226

(618) 234-4980

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(618) 234-4980

4019 N Illinois St Ste 100
Swansea, IL 62226

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 9h am à 5h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Sanitize trucks steering wheel and door handles.

DARREN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MISTY G. 
Évaluation :
1

This place try to charge me for gas that I replaced I took a picture for proof that I filled up the gas tank but when I got there they tried to tell me I didn't and wasn't trying give me my money back I would never go back‼️‼️‼️‼️‼️

LATRICIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angelene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rosalind G. 
Évaluation :
5

Explain up front the estimated bill vs actual charge a little better.

Gloria C. 
Évaluation :
1

The truck had an infestation of roaches and the owner said thats not his job and but took a can of raid to spray. ITS AN INFESTATION i had to wash it out, lay down plastic , spray and cover all my furniture with plastic😡ðŸ'ŽðŸ¾

Katurah B. 
Évaluation :
5

Call in ask for Shanta because made sure everything got done in a timely manner. Love her job. Keep up the good work. Will use your service again.

KALIDAH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD K. 
Évaluation :
2

I ordered the U-Haul online using UHaul.com. I had to pick up weight room fitness equipment in Mascoutah and was trying to pay less for gas by picking up at this location. Online, it said I could pick it up at Sun Copies and it said I could drop it off in East Alton, near the high school in which we brought the fitness equipment. Well, the manager at Sun Copies said that I had to return this UHaul to his store and could not leave it at the UHaul place in East Alton. Had I known this ahead of time, I would have simply rented the UHaul from the place in East Alton. So, he refused to allow me to have the UHaul if I did not agree to return it to his store. What was I supposed to do? Was I supposed to say no and now I have to drive all the way back to another location to get a UHaul that I needed then? This is very poor and for UHaul.com to allow me to sign up for the UHaul drop off at East Alton when not really allowed to is very poor. I am very upset as I had to drive the UHaul all the way back to Swansea after unloading it. A round trip of over an hour out of my way.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTINA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DALE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYMAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYR R. 
Évaluation :
1

The lady was great we like her but I got a voicemail from the man threatening to report the truck stolen not even 24hrs later I rented around 6pm Wednesday this dude left threatening messages before noon Thursday we moved things overnight so yeah we were sleeping the next morning (Duuhhh)

LAMARIUS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRY W. 
Évaluation :
5

Excellent, thanks so much!

Peter M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah P. 
Évaluation :
3

The woman that works at this location is amazing the guys was okay but seemed a little unhelpful for the most part. They sent a bad U-Haul. To his defense he was helpful on helping me save money but somehow the main issue I had with them got resolved. So I will be using them again.

TERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKIE C. 
Évaluation :
3

The instore management could be a little more friendlier and a little more person oriented towards the customers

PATRICIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRON A. 
Évaluation :
1

I barely drove the truck I had and they took my whole deposits talking about I ran over the miles and only made 2 runs that wasn't fair apart

JOSH R. 
Évaluation :
1

The male owner was so mean and rude I came from out of state back home had uhaul storage and movers from uhaul website first off uhaul storage and truck contacted me and said I couldn't get my truck from who I originally picked that's ok but then no units available for the storage reserved I found someone else myself for a golden deal then the location for u haul was so rude trying to overcharge me more than was needed and or quoted I've not gotten many uhauls over the years but they have never had a pending charge they held my card account information and charged it when I came back that's cool beans but I did end up with 1,17 $ credit the guy was trying to get the truck back in 5 hours when I'm allowed 24 hours who the heck does he think he is placing that much pressure on someone trying to relocate stressful enough as it is; also says set the emergency brake when you return the truck it wasn't set when I received the truck I set it though and it really needs vacuuming in the driver area; lastly the movers scheduled through uhaul never showed up my 65 year old mother and I took two days to move everything out of my house and in the storage bruises all over our bodies stiff body in excruciating pain I was to be back to work Saturday with a Friday move I had to pay uhaul money for an extra day for the truck and miss 200 dollars for work Saturday 200 dollars Sunday while uhaul gets an extra day of money and the money for the movers is on hold pending on my account is holding my money so a total loss for me and finding my own storage this was the most horrible experience in life yet I shouldn't be responsible for the second day because your movers didn't show if they aren't legit they shouldn't populate on your site

Lavetrice M. 
Évaluation :
3

Air bag light was on, front end out of alignment and sloppy steering.

Charles W. 
Évaluation :
4

Service rapide et convivial. Parking lot a bit tight to B/U truck and manage trailer.

Raymond W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CASSANDRA M. 
Évaluation :
5

Came to town in 2005. Have rented site's trucks for all types of hauling. Staff always friendly, and have twice got me critical truck on short notice.

JOHN O. 
Évaluation :
5

You're great!

AJAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACKENNA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUTESSA B. 
Évaluation :
5

If you're going to have routine maintenance on your website, don't let people set up appointments to pick up their vehicles via the website at those times. I spent a half hour trying to pick up my van today, and both your website and your app said tbe site was down for routine maintenance. I checked in the night before, prior to my appointment, went through the entire process on the app, and then went through it again on the website, just to be hit with the maintenance message. I am still livid that I lost a half hour of my schedule trying to just pick up my van.

Kristina W. 
Évaluation :
4

Unfortunately I got the truck stuck in some mud and I called a tow truck to get it out. I had the insurance on the truck but I didn't know if that would've covered the tow. Outside of that good experience.

JUAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILEE B. 
Évaluation :
5

I've been renting from this company for 4 years and it's always been a pleasant experience!! Honest people and professional!!! They've always let me pick up The night prior to my pick up date and if I'm a couple mins late bringing it back I contact them prior to and they've never had a problem with it!!

lashanda W. 
Évaluation :
5

Very good customer service.

Austin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEVELL F. 
Évaluation :
5

Great customer service! The van had steering issues. It pulled to the left and while on the highway, it drifted to the left and right. It probably needs a front end alignment.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GHASSANIBRAHIM R. 
Évaluation :
5

Aucun

WYNN W. 
Évaluation :
1

Truck was dirty upon pick up and during pick up and drop off I waited unnecessary extended time due to the person working was on personal calls.

Mauri L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELVIS P. 
Évaluation :
3

The truck I was issued had very loose/sloppy steering. There was about 20 to 30 degrees of play before the wheels reacted. It maid it difficult to smoothly maintain a straight path and reliably steer the truck especially in city traffic. I only had a short local move so I managed with it, but I would hav hesitated to take it on a longer trip.

Michael M. 
Évaluation :
1

Reserved an appliance dolly. Was not available at pickup. No apology was offered. Had to go to Grand Rental Station to rent a appliance dolly. Will not rent from that location or from U-haul again when there are other options.

Scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
3

The truck I was assigned was bigger than the one I reserved. That did complicate getting it in to the places I needed to park to load and unload. It would have been nice to know about this before I arrived for the pickup. I supposedly had a confirmed reservation.

Michael M. 
Évaluation :
5

I had an effortless rental experience!

THAD B. 
Évaluation :
3

Nice trailer

Gary A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

estella M. 
Évaluation :
2

My order was incorrect, tried telling me I had to have it returned in 23 hrs instead of agreement I had made w April which was before 9 am on Sunday. Truck had crap in back from previous renters. Headlights barely lit up the road. Charged me twice, boxes were not available for what requested.

KARI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashaud P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carolyn R. 
Évaluation :
5

Nothing I was satisfied overall, an how professional he done business

MONA B. 
Évaluation :
3

Not open on Sunday so had to pick up the truck on Saturday and returned within 24 hours and was still charged for 2 days. The gentleman at the counter told me the wrong truck so it took me 30 mins trying to figure out that the key he gave me was to the wrong truck.

PHILIP E. 
Évaluation :
5

Excellent service à la clientèle.

PATRICIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
3

Need to have regular 2 wheelers available not just appliance 2 wheelers Pretty nice location soooo much better than the one I started to go with. It was awful!!

HERBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vondria J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE K. 
Évaluation :
1

Vehicle was not very well maintained. Operators at this location tried to insist that I sign an acceptance of vehicle condition without walking around the vehicle. There were more damage stickers on the outside then there was intact vinyl wrap on the box portion of the truck. A large chunk of metal was missing from the front passenger side of the box. Without informing us about the issue, the ignition tumbler sticks almost every single time, almost leaving us stranded. They claimed that the gas tank was 'FULL' when it was parked facing down a significant slope it read barely in F. Drove less than 20 miles and to fill it up took 5 gallons! Will never trust or use this location again.

JASON M. 
Évaluation :
3

Replace the truck. First abs light is on shouldn't even have been rented like that. The the steering wheel at 4 o clock when driving straight. The exhaust is leaking and causing poor fuel economy too. I've got alot of uhauls in my day that was the worst truck I've ever been in from u haul.

DANIEL H. 
Évaluation :
4

L

Debbie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN S. 
Évaluation :
3

Clean seats

deanna S. 
Évaluation :
5

Great customer service, rates and professionalism

SAMANTHA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
5

Inside of cab needed vacuumed out. There was a cashew nut in the middle of the floor and some kind of spill on the mat in the back of the van. Beyond those 2 issues it was great.

Maureen D. 
Évaluation :
5

the guy gave us a bigger truck and he was right on time with doing it thats what you need somebody on the business who knows the business , THANKS AGAIN

JAMES F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jahanna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERBERT M. 
Évaluation :
1

I prepaid for my reservation online and received confirmation. When I got to Sun Copies, the older gentleman working told me the truck was not reserved yet. He started a new reservation for me and told me it would be “cheaper” to drive all the way back to this location from St. Louis to drop it off. The mileage is over 1 $per mile after the original miles You are given so I would've been spending an additional 60 $. He continued saying that it would be cheaper even after I said no, I'll drop it off in St. Louis where I was moving anyway. He did not fill out the gas marker, so I had no idea how much gas was even in the car to start because it wasn't marked. We filled it up at the end but I could've wasted money considering I had no reference point of where to fill it back up to. There was a sign saying if not fully fueled back up I would incur a 30 $fee. How can you charge a fee when you didn't even tell me how much gas there was in the first place? When we got to St. Louis, we returned the truck to the Dutchtown location as I originally indicated on my online reservation (that the man said never went through) and even the worker at the Dutchtown location stated what the man at Sun Copies told me was incorrect and false information to drive the truck back for a cheaper amount. This is unprofessional of U-Haul to be having people like this represent your company, and I will not be renting from them again. The fact that such misinformation was spread and I was intimidated/attempted to be forced into returning a truck that would cost me MORE MONEY is a form of price-gauging and is not right. You should be ashamed and I am disappointed that I spent 109 $on such service.

Briana C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHRYN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBORAH B. 
Évaluation :
2

If I wasn't in a bind I would have walked out and used a different service.

matthew A. 
Évaluation :
5

The owner of Son copies was a very gentle, patient, and generous man. It was an absolute pleasure to work with that family!

JEFFRIE W. 
Évaluation :
5

Quick and good customer service.

Tilli G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

herb B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristofer B. 
Évaluation :
3

The on-duty service rep, Gunna Ravi needs some customer service training. When asked questions for clarity, in regards to information needed to complete the rental transaction, he became disrespectful and inappropriate. I would gladly recommend the U-Haul rental services at this location if this particular individual was not the representative a customer would have to encounter.

Brandon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick J. 
Évaluation :
3

Everything was okay except I was charged for two days. I told the man I needed a trailer for about 4 hrs. I ended up using trailer for 4 1/2 hrs, returned it at 7:30p. He closed at 7p. They don't tell you that unless you specifically ask for a 24 hr rental, same price, they go to a 6 hr rental. Since he was closed he decided I used it for two 6 hr rentals - even tho a 24 hr rental costs same as a 6 hr. BUT you have to state you want it for 24 hrs. I called uhaul and they are giving me a refund.

JON M. 
Évaluation :
5

I didn't understand why I had to present my license and credit card again in person when I had already done everything electronically. It slowed down my pickup

Catherine H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Whitney S. 
Évaluation :
5

S.O.

Darryl W. 
Évaluation :
5

Nothing at this time.. no complaints at all

Lakeisha C. 
Évaluation :
5

The online check in and return went very well

Alan L. 
Évaluation :
2

due o covid, closed lobby understandable, but i was unable to hear what agent saying hes on phone talking to other customers while i am standing outside in cold suggest some type speaker system so customer can communicate with agent duh

MONICA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick J. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page