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Demetria T.
Customer Reviews for Sun Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great m customer service!!!! She was very friendly when I picked up and dropped off.
Tyneshia D.Good follow up by the area GM
Kerry L.Super friendly staff! Kind, courteous, patient and professional!
Glenda L.check in process was a hassle. I wanted to pick up truck at 8 am before they opened and they had me picking key up at office which didn't open till 9 am. We spent 45 minuets with no instructions on how to get key. Corporate office changed reservation in computer so we could get key. Location was convenient and people were nice.
Robin L.Great customer service!
Priscilla L.I returned the truck with half a tank of gas. I had to park on a steep decline which made the tank fall below half a tank so you charged me, not good. Also, the website said I was at the wrong location when I clearly wasn't. The reservation process is clearly flawed on both pickup and drop off
Marvin F.The lady was extremely nice and made it easy.
Becky T.I truly was against renting with u-haul because of past experience. Jose( manger) and the ladies definitely changed my hesitation. Great customer service is truly hard to find these days. They were amazing.. thank you
Angie R.Very nice, clean and looked newer…
Bob W.Provide signage re where to park truck upon return rather than just signs where not to park. It was confusing to know where to park since the no parking sign at the entrance was unclear whether it referred to just the entranceway or to the whole parking lot. We drove around looking for an alternative and returned to the lot when there were no other options around the building.
Marijo L.This was a horrible experience and Coporate office should know about what happen . Please give me a call at 717-775-9232
LaDarryl J.Switched my pickup location to a place that opened later.
Brandon N.I was told at pick up there would be a refund if i return the uhaul with more gas than what it had at pick up but that was certainly not the case and i was disappointed with how this was handled i have sent an email questioning this and have yet to get a response.
megan S.Very friendly staff.
Michael T.The Rep did not have any experience renting vehicles. She worked for another location & was unsure about most everything. Took a little bit to get it all taken care of. Even after several phone calls prior to getting there.
Leroy T.We dropped off after hours
Becky H.Had difficulty paying with my credit card to yall's website delayed my departure by an hour and a 1/2 Which led to other delays . Your staff at the location in Birmingham We're awesome.
Myron T.Excellent—keep doing what you are doing!
Dan A.Great customer service!
TIMOTHY S.Everything went well
ROSS B.The lady was very nice and professional, but the truck was stinky. Y'all might want to spray air freshener before renting.
NIKITA B.Great experience!
GENA H.I was completely satisfied. It met my expectations and the process was impeccable/ speedy. Can't think of a thing to improve. Yet. Lol
Maeesther M.You could actually give me what I order 4 weeks in advance rather than notifying me within 24 hours of the move that I don't have my truck that i ordered.
Heath H.Was held up some time for problem with gas usage. Not showing correctly
ALLEN K.Couldn't have been better.
JOEL T.UHaul reps were great and very helpful. Definitely will use them again on the future.
JULIAN B.Great Easy Customer Service from Jose (I think that's his name) and Kasey, there's no improving that. Keep up the good work.
TOMMIE C.Was surprised that no one came and inspected the gas tank level or cleanliness. How do I know that I won't get an extra charge? But, a convenient location and a friendly office staff.
Douglas D.The drop off key box slot isn't even wide enough to fit the key into it. We had to jam it in there. Which explains why it looks so beat up.
Mallory V.Again, everything was great.
JULIAN B.I didn't have my dollies included but it was not their fault and they let me use their personal equipment free of charge. Very nice receptionist!!
MADISON P.The self serve was very difficult and no one tells you that the trucks are parked next door at the storage we paid for a dolly but there was not one in the truck plus they charged us 47 more dollars when we dropped off the truck and the truck was very dirty
Latecial A.Turn in was fast, easy and convenient
Ronald K.The young lady that helped me was amazingly friendly and conscientious. She was very thorough with her instructions and even followed up with me when the truck number changed.
JAMES B.I was very satisfied with the service and vehicle from this location.
Michael M.Great experience. Easy to reserve online and fast in store pick up. Clean truck, and the size I reserved with a close location. (Helped my brother move twice in Mississippi and Tennessee and he didn't get the size truck or location he requested)
JAMES P.PLEASE PLEASE let people know that the mobile sign in time takes 45 minutes when using your cell phone. I arrived at my pick up time and used an hour of my rental time signing in. Other than than â€" all was really great!! Very comfortable truck!!
Kim F.I was moving from Dadeville Al. To Lagrange Ga which is 48 miles. I had to pick up in Auburn Al which is approximately 22 miles from Dadeville then I had to drop off in Hogansville GA which is approximately 15 miles away from New house. They gave me 79 miles as part of the rental and I still went over 31 miles. Uhaul needs to take into account where customers have to pick up and drop off.
EVELYN H.Rented truck almost 4 weeks before moving date. On moving date I was sent to multiple locations to pick up “local truckâ€. Finally directed to third location and had to drive an additional 92 miles (2 hours) to pick up rental plus another 7,4 miles to pick up rental blankets at another location. Was only given an extra 80 miles for the “inconvenience†by Uhaul. Called corporate in the midst of all of this for assistance. Zero assistance or accommodation was provided.
Douglas H.The interior of the Truck was filthy. I spent 15 minutes with Fantastic and paper towels cleaning it up before my wife and I could use it.
ROBERT L.Check air conditioner but high heat moves
TERESA L.We had a very frustrating experience with UHaul in general, and will be hesitant to ever use them again. We had a reservation for several weeks with no communication until less than 8 hours prior to pickup, received a confirmation for a truck that wasn't available, and received -0- help from the local Uhaul headquarters, or the 1-800 number. Fortunately, Jose at Sun Self Storage was who the confirmation was with, even though the truck UHaul had promised at his location wasn't available. I say fortunately, because Jose kept in contact with us, was able to find us a truck to use even though it was a different size, and then adjusted our contract to make it easier for us to return 30 miles closer to our destination. In both our phone conversations, and in-person contact, he was the only person at UHaul that we came into contact with that was helpful, professional, and portrayed a customer service attitude. Thank you, Jose!
ANN G.Jose deserves a raise!!!! He was the epitome of customer service. My booking at another location was dropped so I reserved online at Jose's store. He called me an hour before pickup and said “the haven't brought your U-Haul in but when it gets here I'll give you a call†about 9:50 Jose calls me and says it's ready he's sweeping it out for me now. If this guy doesn't get the biggest Christmas bonus from y'all I swear! Thanks again Jose! I thought my day was going to suck but he showed otherwise!
SETH M.I discussed the gas differential and was told I would not be charged for gas since I had pictures, etc. I also explained the mobile app to take pictures doesn't work, etc. Even though I was verbally told I would not be charged for gas, I was charged for four gallons. I think UHaul is a fair value; BUT, I have been overcharged three of four times, including a $67 charge I disupted and have never heard back. My perception, since it has happened multiple times, is that you are scamming your customers.
David C.vehicle was fine. frustrated with the reservation and pickup process. Got sent to a different location than originally scheduled which delayed my start 2 hours after i needed the vehicle. this delayed the moving help so i paid the helpers an hour to do nothing.
REGINALD B.Everything was great! No changes needed. I really appreciate the customer service. Even though she was busy doing it alone! She was very good at her job. In and out in no time.
JAMES C.