Customer service was outstanding.ALICIA V.
Customer Reviews for Sun Self Storage Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Auburn, AL 36830
Services dans cet établissement :
- Mon–FriDe 9 h am à 5 h pm
- SamediDe 9 h am à 2 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Hard to find after hours drop off areaGeorge J.
Le client n'a pas laissé de commentaire.Michael J.
Le client n'a pas laissé de commentaire.Keith H.
Le client n'a pas laissé de commentaire.Fiona S.
Le client n'a pas laissé de commentaire.Janelle or David S.
Used the night drop box so cannot address location question.Alan R.
Le client n'a pas laissé de commentaire.Jason G.
Le client n'a pas laissé de commentaire.Chuck E.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.Ed K.
Nothing. Service was excellent.Richard M.
Le client n'a pas laissé de commentaire.Kyla T.
Friendly and caring environment.Sylvia C.
Le client n'a pas laissé de commentaire.Tavon S.
The truck i rented did not work. Had to wait an hour to get someone to come out and fix it. Truck died again during my rental. I was told that I would be compensated for my lost time, but that was not true. No one at u-haul has responded to me.Benjamin W.
I rented a 26' truck in advance only to be told the day before moving that I could only have 20' truck. I guess the rude scheduling wanted to give my truck to someone else. She offered no remedy m, no discount, no sorry, just we have a 20' available. She was rude and disrespectful. I will never use UHaul again. The company has very poor workers and poor customer service.Ron J.
Le client n'a pas laissé de commentaire.Adrian M.
Le client n'a pas laissé de commentaire.Preston D.
The reservation was made for 8AM pickup. The location wasn't open until 9. The blankets ordered were not available. The truck had NO fuel in it. Needle did not register of E and fuel warning was illuminated. The tires were worn and provided no traction in grass at all. I was given a small credit for no gas and then charged me more than that when I returned it, although it had a solid 1/4 tank on the gauge. Very frustrating rental experience!Peter S.
Great staff. Truck was ready when I arrived.Craig W.
Le client n'a pas laissé de commentaire.angela S.
Le client n'a pas laissé de commentaire.arthur J C.
Le client n'a pas laissé de commentaire.Mike G.
Le client n'a pas laissé de commentaire.Demetria T.
Le client n'a pas laissé de commentaire.Richard F.
Great m customer service!!!! She was very friendly when I picked up and dropped off.Tyneshia D.
Le client n'a pas laissé de commentaire.Teresa A.
Le client n'a pas laissé de commentaire.kanisha J.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Trey S.
Le client n'a pas laissé de commentaire.Anthony S.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Jonathan W.
Le client n'a pas laissé de commentaire.Daniel B.
Good follow up by the area GMKerry L.
Super friendly staff! Kind, courteous, patient and professional!Glenda L.
Le client n'a pas laissé de commentaire.Tanika W.
Le client n'a pas laissé de commentaire.Terrance C.
Le client n'a pas laissé de commentaire.Larry H.
check in process was a hassle. I wanted to pick up truck at 8 am before they opened and they had me picking key up at office which didn't open till 9 am. We spent 45 minuets with no instructions on how to get key. Corporate office changed reservation in computer so we could get key. Location was convenient and people were nice.Robin L.
Great customer service!Priscilla L.
Le client n'a pas laissé de commentaire.Piero G.
Le client n'a pas laissé de commentaire.Roger P.
I returned the truck with half a tank of gas. I had to park on a steep decline which made the tank fall below half a tank so you charged me, not good. Also, the website said I was at the wrong location when I clearly wasn't. The reservation process is clearly flawed on both pickup and drop offMarvin F.
The lady was extremely nice and made it easy.Becky T.
I truly was against renting with u-haul because of past experience. Jose( manger) and the ladies definitely changed my hesitation. Great customer service is truly hard to find these days. They were amazing.. thank youAngie R.
Le client n'a pas laissé de commentaire.Kortnee J.
Very nice, clean and looked newerâ€¦Bob W.
Provide signage re where to park truck upon return rather than just signs where not to park. It was confusing to know where to park since the no parking sign at the entrance was unclear whether it referred to just the entranceway or to the whole parking lot. We drove around looking for an alternative and returned to the lot when there were no other options around the building.Marijo L.
Le client n'a pas laissé de commentaire.Keith B.
This was a horrible experience and Coporate office should know about what happen . Please give me a call at 717-775-9232LaDarryl J.
Switched my pickup location to a place that opened later.Brandon N.
Le client n'a pas laissé de commentaire.Mason R.
I was told at pick up there would be a refund if i return the uhaul with more gas than what it had at pick up but that was certainly not the case and i was disappointed with how this was handled i have sent an email questioning this and have yet to get a response.megan S.
Le client n'a pas laissé de commentaire.Yvonne B.
Le client n'a pas laissé de commentaire.Daphne T.
Le client n'a pas laissé de commentaire.Janet M.
Very friendly staff.Michael T.
Le client n'a pas laissé de commentaire.Steven H.
Le client n'a pas laissé de commentaire.Torrey S.
The Rep did not have any experience renting vehicles. She worked for another location & was unsure about most everything. Took a little bit to get it all taken care of. Even after several phone calls prior to getting there.Leroy T.
We dropped off after hoursBecky H.
Had difficulty paying with my credit card to yall's website delayed my departure by an hour and a 1/2 Which led to other delays . Your staff at the location in Birmingham We're awesome.Myron T.
Le client n'a pas laissé de commentaire.Patricia M.
Le client n'a pas laissé de commentaire.Charles C.
Le client n'a pas laissé de commentaire.Chad E.
Le client n'a pas laissé de commentaire.Mallory R.
Excellentâ€”keep doing what you are doing!Dan A.
Le client n'a pas laissé de commentaire.Steve B.
Great customer service!TIMOTHY S.
Everything went wellROSS B.
Le client n'a pas laissé de commentaire.Michael H.
The lady was very nice and professional, but the truck was stinky. Y'all might want to spray air freshener before renting.NIKITA B.
Great experience!GENA H.
I was completely satisfied. It met my expectations and the process was impeccable/ speedy. Can't think of a thing to improve. Yet. LolMaeesther M.
You could actually give me what I order 4 weeks in advance rather than notifying me within 24 hours of the move that I don't have my truck that i ordered.Heath H.
Le client n'a pas laissé de commentaire.ROLYN M.
Was held up some time for problem with gas usage. Not showing correctlyALLEN K.
Le client n'a pas laissé de commentaire.HANNAH S.
Couldn't have been better.JOEL T.
Le client n'a pas laissé de commentaire.James B.
UHaul reps were great and very helpful. Definitely will use them again on the future.JULIAN B.
Great Easy Customer Service from Jose (I think that's his name) and Kasey, there's no improving that. Keep up the good work.TOMMIE C.
Was surprised that no one came and inspected the gas tank level or cleanliness. How do I know that I won't get an extra charge? But, a convenient location and a friendly office staff.Douglas D.
The drop off key box slot isn't even wide enough to fit the key into it. We had to jam it in there. Which explains why it looks so beat up.Mallory V.
Again, everything was great.JULIAN B.
I didn't have my dollies included but it was not their fault and they let me use their personal equipment free of charge. Very nice receptionist!!MADISON P.
The self serve was very difficult and no one tells you that the trucks are parked next door at the storage we paid for a dolly but there was not one in the truck plus they charged us 47 more dollars when we dropped off the truck and the truck was very dirtyLatecial A.
Le client n'a pas laissé de commentaire.Alison T.
Le client n'a pas laissé de commentaire.LAWRENCE J.
Turn in was fast, easy and convenientRonald K.
The young lady that helped me was amazingly friendly and conscientious. She was very thorough with her instructions and even followed up with me when the truck number changed.JAMES B.
I was very satisfied with the service and vehicle from this location.Michael M.
Le client n'a pas laissé de commentaire.SHERRY W.
Great experience. Easy to reserve online and fast in store pick up. Clean truck, and the size I reserved with a close location. (Helped my brother move twice in Mississippi and Tennessee and he didn't get the size truck or location he requested)JAMES P.
Le client n'a pas laissé de commentaire.Mollie S.
Le client n'a pas laissé de commentaire.keiamber C.
PLEASE PLEASE let people know that the mobile sign in time takes 45 minutes when using your cell phone. I arrived at my pick up time and used an hour of my rental time signing in. Other than than â€" all was really great!! Very comfortable truck!!Kim F.
I was moving from Dadeville Al. To Lagrange Ga which is 48 miles. I had to pick up in Auburn Al which is approximately 22 miles from Dadeville then I had to drop off in Hogansville GA which is approximately 15 miles away from New house. They gave me 79 miles as part of the rental and I still went over 31 miles. Uhaul needs to take into account where customers have to pick up and drop off.EVELYN H.